scholarly journals MUTU PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS PIYUNGAN BANTUL TAHUN 2018

2019 ◽  
Vol 6 (2) ◽  
pp. 112-117
Author(s):  
Chanif Kurnia Sari ◽  
Maristha Monicha Putri
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Waiting Time ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Public Health Center ◽  
Number Of Patients ◽  
Quantitative Descriptive

Background : Health center are health service facilities that are required to provide quality, affordable, fair and equitable health services. Based on the overall outpatient waiting time of the Piyungan Bantul Public Health Center in Yogyakarta both from the registration stage, to the examination stage and the waiting stage of the drug each patient takes a long waiting time of more than one hour. The complaint mainly originated from general poly patients, because the number of patients in the general poly was classified as the most daily compared to other poly. Methods : this type of research is quantitative descriptive using a cross sectional study design. The study population was 4767 patients on average month with a sample of 98 patients using the slovin formula. Results : from the results of testing using the T test individually obtained the effect of tangible on patient satisfaction 0,099 < 0,05. The influence of reliability on patient satisfaction 0,000 < 0,05. The effect of responsiveness on patient satisfaction was 0,004 < 0,05. The effect of assurance on patient satisfaction 0,001 < 0,05. The influence of emphaty on patient satisfaction 0,004 < 0,05. From the test together, the results of the influence of service quality on patient satisfaction at Public Health Center Piyungan Bantul Yogyakarta 0.000 < 0,05. Conclusion : there is an influence of service quality (tangible, reliability, responsiveness, assurance, emphaty) on outpatient satisfaction at Public Health Center Piyungan Bantul Yogyakarta. Keywods : Tangible, Reliability, Responsiveness, Assurance, Emphaty.

scholarly journals The Effect of Health Facilities and Waiting Time on Outpatient Satisfaction at Bondo Kodi Public Health Center

2020 ◽  
Vol 4 (8) ◽  
pp. 248-251
Author(s):  
Ronaldus Asto Dadut
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Health Center ◽  
Waiting Time ◽  
Linear Regression Analysis ◽  
Health Facilities ◽  
Public Health Center ◽  
Quality Health

This study aims to analyze the influence of service quality, health facilities, and waiting times partially and simultaneously on outpatient satisfaction partially in the Bondo Kodi Public Health Center. This research was based on the results of preliminary observations that show the level of satisfaction of patien was still relatively low on health services provided. This research was explanatory research with quantitative approaches. This study was conducted in the Bondo Kodi Public Health Center. The population used in this study were all patients who had utilized health services. The sampling technique was done by purposive sampling, namely by using criteria. Data collection used questionnaires. Then the data analysis used was multiple linear regression analysis. The results of this study showed that service quality (0.000), health facilities (0.030), and waiting time (0.031) influence patient satisfaction at the Bondo Kodi Public Health Center. The results explained that improvements in the quality of services and health facilities will improve patient satisfaction, but at an increasingly shorter waiting time it will also increase patient satisfaction in Bondo Kodi Health Center. Keywords: service quality; health facilities; waiting time; satisfaction

scholarly journals TINGKAT KEPUASAN PENGGUNA RUJUKAN GAWAT DARURAT AMBULANS DESA DI WILAYAH KERJA PUSKESMAS MENGWI 1 TAHUN 2019

2020 ◽  
Vol 7 (1) ◽  
pp. 96
Author(s):  
I Putu Yoga Kusuma Widnyana ◽  
Ni Made Sri Nopiyani
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Center ◽  
Univariate Analysis ◽  
Cross Sectional ◽  
Public Health Center ◽  
Satisfaction Index ◽  
Consecutive Sampling ◽  
Referral Service ◽  
The Village

ABSTRAK Layanan rujukan gawat darurat Ambulans Desa merupakan salah satu layanan yang cukup banyak dimanfaatkan oleh masyarakat di wilayah kerja Puskesmas Mengwi 1 Kabupaten Badung. Namun, hingga saat ini belum pernah dilakukan evaluasi terhadap kepuasan pasien layanan rujukan gawat darurat Ambulans Desa. Penelitian ini bertujuan untuk menilai kepuasan pasien terhadap rujukan gawat darurat Penelitian ini merupakan penelitian cross-sectional deskriptif kuantitatif dengan pengumpulan datanya menggunakan survei kuesioner yang diisi melalui wawancara responden. Sampel dipilih secara consecutive sampling dengan jumlah sampel 75 orang dari 6 desa di wilayah kerja Puskesmas Mengwi 1 Kabupaten Badung. Analisis data yang dilakukan adalah analisis univariat. Penghitungan indeks kepuasan yang dimodifikasi dari Peraturan Menteri Pendayagunaan Aparatur Negara Reformasi Birokrasi nomor 14 tahun 2017. Hasil penelitian ini menunjukkan bahwa secara keseluruhan layanan rujukan gawat darurat Ambulans Desa sudah memuaskan dengan memperoleh nilai Indeks Kepuasan Masyarakat mencapai 3,64 (konversi 91). Kepuasan dari dimensi bukti fisik 3,58 (konversi 89,50), dimensi kehandalan 3,65 (konversi 91,25), dimensi daya tanggap 3,70 (konversi 92,50), dimensi jaminan 3,67 (konversi 91,75), dan dimensi empati 3,64 (konversi 91). Secara umum layanan rujukan gawat Ambulans Desa dinilai sudah memuaskan. Namun, tetap perlu dilakukan monitoring evaluasi kualitas layanan secara berkesinambungan dan peningkatan pada komponen-komponen yang masih dinilai kurang memuaskan.. Kata kunci: Kepuasan pasien, rujukan gawat darurat, ambulans desa   ABSTRACT The Village Ambulance emergency referral service is one of the services that is quite widely utilized by the community in the working area of the Mengwi 1 Badung public health center. There has never been an evaluation of the patient satisfaction of the Village Ambulance emergency referral service. This study aims to assess patient satisfaction emergency referral services. This research is a quantitative descriptive cross-sectional study with data collection using a questionnaire survey filled with interview to respondents. A total of 75 service users was selected with consecutive sampling from 6 villages in the working area of the Mengwi 1 Badung public health center. Data analysis was performed by univariate analysis. The calculation of the satisfaction index refers to and is modified from the Regulation of the Minister of Administrative Reforms Bureaucracy Reform number 14 of 2017. The results of this study indicate that overall the emergency ambulance referral service for the Village has been satisfactory by obtaining a Community Satisfaction Index score 3,64 (convertion 91). Satisfaction from tangible dimension 3,58 (convertion 89.50), reliability dimension 3,65 (convertion 91.25), responsiveness dimension 3,70 (convertion 92.50), assurance dimension 3,67 (convertion 91.75), and empathy dimensions 3,64 (convertion 91). However, monitoring of service quality evaluations still needs to be carried out continuously and improvements to components that are still considered unsatisfactory should be conducted. Keywords: Patient satisfaction, emergency referral, village ambulance

scholarly journals Dyspepsia Drug Use Pattern of Outpatients in a Public Health Center in Batununggal District Bandung

2021 ◽  
Vol 4 (4) ◽  
pp. 345-354
Author(s):  
Linda Purnamawati Suherman ◽  
Pudjiastuti Kartidjo ◽  
Iis Rukmawati ◽  
Vina Septiani ◽  
Fazrin Azzura
Keyword(s):  
Public Health ◽  
Drug Use ◽  
Health Center ◽  
Drug Administration ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Time Interval ◽  
Drug Selection ◽  
Cross Sectional ◽  
Public Health Center

Dyspepsia is a condition of pain in the epigastrium and a burning sensation that radiates to the chest. Dyspepsia occupies the 10th position in the 20 largest non-communicable diseases in a Public Health Center in Bandung. The heterogeneous symptoms and the absence of specific treatments can lead to irrational treatment. The research objective is to determine the pattern of drug use in patients with dyspepsia, including the right indication, the proper drug selection, the correct dose, and the proper interval of administration in a Public Health Center in Batununggal District Bandung. This study was an observational study using a cross-sectional study design that was descriptive in nature. The sampling technique employed the purposive sampling method retrospectively. The research was conducted on 104 patients diagnosed with dyspepsia with comorbidities and receiving drugs at an Outpatient Clinic in a Public Health Center in Batununggal District Bandung from January-March 2020. There were 38 male patients (36.538%) and 66 female patients (63.462%). The majority of patients were aged 56-65 years (28.846%). The most used drug class was antacids (60.448%), and the dosage form that was mostly used was tablets (40.299%). The most used single drug was antacids (51.923%), while the most used drug combination was antacids and omeprazole (23.077%). The accuracy of drug selection and the accuracy of indications were 100% correct, the accuracy of the dosage was 59.62% correct, the accuracy of the time interval for drug administration was 71% correct, and the accuracy of the duration of drug administration was 9.62% correct.

scholarly journals KONTAMINASI BAKTERI ESCHERISCIA COLI PADA BOTOL SUSU BALITA DENGAN KEJADIAN DIARE PADA BALITA

2020 ◽  
pp. 22-30
Author(s):  
Andi Sani ◽  
Sartika Sartika ◽  
Inka Anugrah
Keyword(s):  
Public Health ◽  
Escherichia Coli ◽  
Health Center ◽  
Random Sampling ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Children Under Five ◽  
Public Health Center ◽  
Under Five

Kasus diare terus meningkat di Kota Makassar sebanyak 23.334 kasus ditahun 2016. Balita menjadi kelompok yang rentan terhadap diare. Penelitian ini bertujuan mengetahui kontaminasi bakteri Escherichia coli pada botol susu dengan kejadian diare pada balita di wilayah kerja Puskesmas Kaluku Bodoa Kota Makassar Tahun 2018. Jenis penelitian yang digunakan adalah observasional dengan desain cross sectional study. Populasi adalah seluruh balita yang berada di wilayah kerja Puskesmas Kaluku Bodoa. Sampel adalah balita yang memakai botol susu yang dipilih menggunakan teknik proportional random sampling, sebanyak 72 anak balita. Hasil penelitian menunjukkan bahwa tidak dapat melihat hubungan Escherichia coli pada botol dikarenakan seluruh sampe terdapat Escherichia coli dan tidak memenuhi  syarat,  sedangkan pada proses  pencucian (p=0.007), penyimpanan botol (p=0.041), menyiapkan botol (p=0.100), penyediaan air bersih (p=0.904), kebiasaan cuci tangan pakai sabun (p=0.229). Kesimpulan dari penelitian bahwa tidak dapat melihat perbandingan Escherichia coli pada botol susu dikarenakan seluruh sample terdapat bakteri E.coli. Terdapat hubungan yang signifikan antara pencucian dan  menyiapkan botol susu dengan kejadian diare pada balita di wilayah kerja Puskesmas Kaluku Bodoa Kota Makassar Tahun 2018. Penelitian ini menyarankan agar para ibu atau wali anak lebih memperhatikan cara pencucian botol susu dan  penyiapan botol susu. Diarrhea cases continue to increase in Makassar City as many as 23,334 cases in 2016. Toddlers are a group that is vulnerable to diarrhea. This study aims to determine the contamination of Escherichia coli bacteria in milk bottles with the incidence of diarrhea in infants in the working area of ​​Kaluku Bodoa Public Health Center Makassar City in 2018. The type of research used was observational with a cross sectional study design. The population is all children under five in the working area of ​​Kaluku Bodoa Health Center. Samples are toddlers who use milk bottles selected using proportional random sampling technique, as many as 72 children under five. The results showed that there was no relationship between Escherichia coli on the bottle because all Escherichia coli was present and did not meet the requirements, whereas in the washing process (p = 0.007), storage of bottles (p = 0.041), preparing bottles (p = 0.100), provision clean water (p = 0.904), handwashing habits with soap (p = 0.229). The conclusion from the study that can not see the comparison of Escherichia coli in milk bottles because all samples contained E.coli bacteria. There is a significant relationship between washing and preparing milk bottles with the incidence of diarrhea in infants in the working area of ​​the Kaluku Bodoa Public Health Center Makassar City in 2018. This study suggests that mothers or guardians of children pay more attention to how to wash bottles and prepare milk bottles.

scholarly journals The relationship between environmental sanitation of family and stunting among underfive children: A cross-sectional study in the public health center of Jember, Indonesia

2021 ◽  
Author(s):  
Fitri Nur Ainy ◽  
Tantut Susanto ◽  
Latifa Aini Susumaningrum
Keyword(s):  
Public Health ◽  
Health Center ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Environmental Sanitation ◽  
Public Health Center ◽  
The Public ◽  
Under Five ◽  
Under Five Children ◽  
The Relationship

Background & Aim: Unhealthy environmental sanitation contributes to stunting among under-five children that correlated several factors, such as the house components, sanitation facilities, and behavior of poor food sanitation hygiene. This study aims to identify the relationship between family and stunting's environmental sanitation among under-five children in the Public Health Center in Indonesia. Methods & Materials: A cross-sectional study was conducted among 393 families with under-five children in the public health center of Panti of Jember district, East Java of Indonesia, using consecutive sampling from December 2019 to January 2020. A selfadministered questionnaire was used to measure participants’ characteristics and environmental sanitation. A Chi-square test was used to analyze the data. Results: Among 67.2% of families were unhealthy environmental sanitation. Meanwhile, children who suffer from stunting were 56.2%. There was a significant correlation between environmental sanitation of family and stunting among under-five children (χ2=38,440; p <0,001), The environmental sanitation of family had 0.254 times for a chance of stunting among under-five children (OR= 0.254; 95% CI= 0.163-0.397). Conclusions: The family’s unhealthy environmental sanitation of family is a relationship with stunting among under-five children. Improving healthy environmental sanitation should be maintained by involving the family to fulfill under-five children’s nutrition requirement based on height for age.

Prevalence of Sexually Transmitted Infections and Risk Factors Among Young People in a Public Health Center in Brazil: A Cross-Sectional Study

2020 ◽  
Vol 33 (4) ◽  
pp. 354-362 ◽  
Author(s):  
Leyde Daiane de Peder ◽  
Claudinei Mesquita da Silva ◽  
Bruna Larissa Nascimento ◽  
Josi Any Malizan ◽  
Heloise Skiavine Madeira ◽  
...  
Keyword(s):  
Public Health ◽  
Risk Factors ◽  
Young People ◽  
Sexually Transmitted Infections ◽  
Health Center ◽  
Cross Sectional Study ◽  
Sectional Study ◽  
Cross Sectional ◽  
Public Health Center ◽  
Sexually Transmitted

HUBUNGAN PENGETAHUAN IBU DAN PELAKSANAAN PROGRAM IVA DENGAN PEMERIKSAAN IVA PADA IBU PASANGAN USIA SUBUR DI PUSKESMAS WARA KOTA PALOPO

2018 ◽  
Vol 8 (01) ◽  
pp. 696-702
Author(s):  
Ny. Hikma
Keyword(s):  
Public Health ◽  
Acetic Acid ◽  
Health Center ◽  
Secondary Data ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
Primary Data ◽  
P Value ◽  
Cross Sectional ◽  
Public Health Center

Background: Visual Inspection with Acetic Acid (IVA) is a simple way to detect cervical cancer as early as possible. IVA is the examination of the cervix (cervical) by looking directly (with the naked eye) cervix after cervical neck with a solution of acetic acid 3-5%.Objective: To know the factors associated with the IVA examination in the Mother Age Fertile Age at Wara Palopo Public Health Center of 2017.Method: This research use analytic survey with cross sectional study approach. The population in this study were all mothers of fertile age couples in Wara Puskesmas of East Luwu Regency as many as 6,276 people. The sample in this research is part of population with sampling technique yiatu purposive sampling counted 98 people. Data collection through primary data (questionnaire) and secondary data. The data were processed using Statistical Product and Servise Solutions (SPSS) version 20.0 and analyzed univariat and bivariate with chi square statistical test and presented in the form of frequency distribution table.Results: There is a knowledge relationship with IVA examination (p Value = 0.002 <0.05 and there is an implementation relationship with IVA examination (p Value = 0,000 <0.05).Conclusion: There is a relationship of knowledge with IVA examination at Puskesmas Wara Kota Palopo Year 2017. There is an implementation relationship with IVA examination at Wara Palopo Public Health Center of 2017 Keywords : IVA Examination, Knowledge, Implementation

scholarly journals Relationship between Service Quality on Public Health Center and Patient Satisfaction

2017 ◽  
Vol 9 (7) ◽  
pp. 96 ◽  
Author(s):  
Fuad Husain Akbar ◽  
Muhammad Tegar Jaya
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
Health Center ◽  
Services Quality ◽  
Service Center ◽  
Public Health Center ◽  
Patients Satisfaction

INTRODUCTION: The aim of this study was to examine the relationship between services quality on public health center and patient satisfaction in Kutai Kartanegara Regency, Indonesia.METHOD: This research used pilot pathfinder survey, which was done on February 23rd-25th 2017 in Kutai Kartanegara Regency, Indonesia. Two questionnaires were used in the study. During the data collection, there were 192 patients from the health service center, it was consisted two locations representing the urban and rural area in order to describe the quality of health service towards the patients’ satisfaction. In order to investigate the correlation between the quality of health service and patient satisfaction, Pearson correlation test was conducted.RESULT: The highest score regarding of the service quality was on the dimension of the doctors and pharmacy were 99.5%. The lowest level of patients’ satisfaction on assurance and empathy dimension were 10.4%. There was a significance between the service quality of the doctors, nurses, pharmacy, and the administrators towards the patients’ satisfaction. The highest score of the coefficient correlation on the nurse dimension was 0.273, which means that the nurses were giving good services quality and it affects the people’s satisfaction.CONCLUSION: A good service quality believes would affect the people’s satisfaction which generally affects people’s decision to choose health service provider. Health service center is expected to increase their environmental condition, and the professionalism of the nurses and registration officers in terms of their awareness and performance in order to create better services.

scholarly journals INCIDENCE OF STUNTING AND ITS RELATIONSHIP WITH FOOD INTAKE, INFECTIOUS DISEASES, AND ECONOMIC STATUS IN KENDARI, SOUTHEAST SULAWESI, INDONESIA

2016 ◽  
Vol 2 (4) ◽  
pp. 177-184 ◽  
Author(s):  
Akhmad Akhmad ◽  
Sahmad Yadi ◽  
Ikhwana Farma
Keyword(s):  
Public Health ◽  
Food Intake ◽  
Infectious Diseases ◽  
Health Center ◽  
Economic Status ◽  
Public Health Problem ◽  
Cross Sectional Study ◽  
Chi Square ◽  
Cross Sectional ◽  
Public Health Center

Background: Stunting is characterized by inhibition of growth in children that lead to failure in getting normal heights and healthy child's age. It is a public health problem in the working area of Public Health Center of Mata, Kelurahan Mangga Dua in Kendari in 2016.Objective: This study aims to examine the relationship between food intake, infectious diseases, economic status and the incidence of stunting in Kendari, Southeast Sulawesi, IndonesiaMethods: This was a descriptive cross sectional study with retrospective approach. This research was conducted in Public Health Center of Mata. There were 41 respondents were selected as the samples. Data were collected by questionnaires, observation, and documentation. Data were analyzed using Chi-Square test. Results: The results showed that there were significant associations between food intake (p= 0.001), infectious diseases (p= 0.000), economic status (p= 0.000), and the incidence of stunting in infants.Conclusions: It can be concluded that there is a relationship between food intake, infectious diseases and economic status with the incidence of stunting in children aged 2-4 years in the working area of Public Health Center of Mata, Kendari.  Therefore, good food intake is needed for the growth and development of the child. Moreover, changing the behavior of parents by doing the healthy and clean behavior in the household to prevent infectious diseases in children infectious diseases is also very important. Economic status however also plays key role in the incidence of stunting in children.

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