scholarly journals Analysis of the Factors Affecting the Success of E-Commerce in Asia: A Literature Review

2019 ◽  
Vol 8 (2) ◽  
pp. 1-3
Author(s):  
Arif Anjum
Keyword(s):  
Customer Service ◽  
Success Factors ◽  
Sufficient Information ◽  
Internet Commerce ◽  
Factors Affecting ◽  
Critical Success ◽  
Main Factors ◽  
Use Of The Internet ◽  
Secondary Information ◽  
Competitive Pricing

E-commerce, which is also called Internet commerce, or electronic commerce is the act of buying and selling of goods or services through the use of the Internet. The rise in the E-commerce can be attributed to a number of factors, which include the dramatic fall in the entry barriers, an increase in the number of people with Internet access and the rapid growth in mobile commerce among others.This paper presents reviews some of the main factors, which influences the success of E-commerce in the Asian region. This is aimed at pointing out the critical success factors for success of the e-commerce businesses. In order to collect data for the study, secondary information sources were used. These were mainly journal articles done by previous scholars in the domain of e-commerce success. The findings of the research indicate that some of the main factors, which affect the overall success of E-commerce businesses, include provision of sufficient information, competitive pricing and the use of highly effective technologies, which will also go a long way in ensuring that there is drastic improvement in the level of customer service in the industry. The findings also reveal that the style of leadership and management and the security of the systems also influence the overall success of the e-commerce businesses.

Analysis of Success Factors of Introducing SAP System for ERP Implementation in Small and Midsize Enterprises in Taiwan

2012 ◽  
pp. 252-290
Author(s):  
Hsin-Ju Wei ◽  
Chia-Liang Wei
Keyword(s):  
Enterprise Resource Planning ◽  
Success Factors ◽  
Resource Planning ◽  
Management Support ◽  
Erp Implementation ◽  
Factors Affecting ◽  
Critical Success ◽  
Data Survey ◽  
Communication And Coordination ◽  
Corporate Information Systems

Enterprise Resource Planning (ERP) has become the core of successful information management and is also the foundation of corporate information systems for treating with everything related to corporate processes. The ERP implementation has been considered a complicated process because introducing process is involved with different potential conditions and factors so that they may affect the ultimate performance of ERP systems. The aim of this study is to analyze success factors of introducing SAP system for ERP implementation in small and midsized firms. The authors first found out past critical factors affecting the ERP implementation by means of literature review in order to understand results of past studies. Next, the authors widely collected the critical success factors from previous studies and sifted out representative factors to make up a questionnaire. Through the pilot study and questionnaire revision, the authors identified the content of the questionnaire and started interviewing job. When interviewing activities were finished, they began to study and analyze the data. Survey results indicate that three of the most important factors affecting ERP implementation are “top management support and commitment”, “project manager’s competence” and “communication and coordination effectiveness”.

Determination of the Critical Success Factors (CSF) in the Implementation of Six Sigma (SS) and Its Sustainable Benefits

2020 ◽  
pp. 261-280
Author(s):  
Aida López ◽  
Jesús A. Hernández Gómez ◽  
Karla I. Velázquez Victorica ◽  
Vianey Torres Argüelles ◽  
Salvador Noriega Morales ◽  
...  
Keyword(s):  
Continuous Improvement ◽  
Internal Consistency ◽  
Six Sigma ◽  
Success Factors ◽  
Measurement Instrument ◽  
Environmental Care ◽  
Critical Success ◽  
Main Factors ◽  
Correct Implementation

Currently, organizations seek to position themselves in the market as the most competitive and profitable in their branch, through the continuous improvement of their processes, products, and/or services, applying various techniques, tools, and methodologies. Particularly in this chapter, focus on Six Sigma (SS) will be shown, a strategy used in companies to achieve competitive objectives, continuously improving processes. In this sense, it is considered important to identify and know the main factors that are involved in its implementation. Likewise, the organizations are presenting a culture towards the sustainability and the environmental care, derived from this, the methodology used to develop a measurement instrument that allows to identify the CSF in the implementation of SS, the sustainable benefits that can be achieve with correct implementation, the procedure used for the validation of the content of the instrument, the validity of internal consistency and the obtained results.

B2C Success at Wishlist.com

2011 ◽  
pp. 2126-2133
Author(s):  
Delyth Samuel ◽  
Danny Samson
Keyword(s):  
Customer Service ◽  
Success Factors ◽  
New Economy ◽  
Postal Survey ◽  
The Internet ◽  
Retail Sector ◽  
Early Adoption ◽  
Online Music ◽  
Use Of The Internet ◽  
The Web

This article explains how and why, during and through the dot.com bubble that was built and burst, one new economy company in Australia survived and prospered. The challenges were severe. The infrastructure, funding for development, and consumer behavior were key challenges that had to be overcome. Between 1999 and 2000, around 190 Australian companies evolved selling something over the Web. In early 2000, local e-tailers such as Dstore, ShopFast, ChaosMusic, TheSpot.com, and Wishlist.com.au were being discussed as shining examples of a new way of retailing: smart, aggressive companies that were showing traditional retailers how to operate in the new economy (Kirby, 2000). Then it all started going wrong. Examples are as follows: • ChaosMusic’s shares, issued at $1.40 in December 1999, finished from 1999 to 2000 at $0.28 as the online music retailer slashed its marketing budget and staff. • The share price of Australia’s other online music retailer, Sanity.com, peaked at $2.05 soon after the company was listed in December 1999; on June 30, 2000, it was $0.44. • On June 29, 2000, Australia witnessed its first major e-tailing failure when the department-store retailer David Jones acquired the assets of TheSpot.com, a toy and health and beauty products e-tailer that ran out of money after spending $12 million in 14 months. Later in the same year, on November 28, 2000, the founders of Wishlist.com.au, Huy Truong and his sister Jardin Truong, accepted an award at the Australian Internet Awards ceremony for the most entrepreneurial Internet site, an award given for an Australian Internet-related achievement that is innovative, provides strong current or future financial returns, and demonstrates rapid business expansion via a unique business strategy. The site also won as the best e-commerce site on the Web. The head judge said, “Wishlist didn’t follow the standard supermarket model on the Internet. It’s an adaption of a gift store buying presents for other people not just for yourself.” He said the judges were impressed with the novelty of the delivery model, whereby Wishlist.com.au had arranged with the oil company BP to deliver parcels to BP service stations that can be picked up by customers at anytime (Lindsay, 2000). Huy Truong was also awarded B&T Weekly’s 2000 e-Marketer of the Year Award. Golden, Hughes, and Gallagher (2003) conducted a descriptive study that examined the key success factors related to e-business in the retail sector of Ireland. Through their postal survey, they found that the early adoption of Internet technologies and information systems expertise were important factors in contributing to success. Loane (2004) has suggested that there is now significant evidence that many new firms are embracing the use of the Internet from their inception. This is clearly the case with Wishlist.com. They suggest that the Internet is not just an improvement tool but a core capability, including IT competency. Global Reviews, Australia’s online retail performance and reliability gauge for e-consumers, in December 2001 stated that Wishlist.com.au was the standout Australian online retailer, achieving an overall score of 97%, with a perfect rating in four of the five evaluation categories: fulfillment, site usability, security, products, and customer service.

Factors Affecting the Success of Online Branding

2011 ◽  
Vol 1 (4) ◽  
pp. 20-32 ◽  
Author(s):  
Riyad Eid ◽  
Raja Yahya Al Sharief ◽  
Laila Hussein
Keyword(s):  
University Students ◽  
Success Factors ◽  
Marketing Communications ◽  
Critical Factors ◽  
Factors Affecting ◽  
Critical Success ◽  
Online Branding ◽  
Sales And Marketing ◽  
Online Business ◽  
Crucial Part

Online branding has become a crucial part of companies’ activity since the mid-90s, when internet expansion began. As internet activity starts playing bigger and greater roles in sales and marketing communications, online branding becomes more important. However, the challenge for organisations today is to advance their online business activities. To address this challenge, organisations need to understand the critical success factors for building an online brand. This paper discusses this issue proposes 9 critical factors classified into two categories and validated empirically through a sample of 150 university students. The significance, importance, and implications for each category are discussed and then recommendations are made.

B2C Success at Wishlist.com

2011 ◽  
pp. 31-36
Author(s):  
Delyth Samuel ◽  
Danny Samson
Keyword(s):  
Customer Service ◽  
Success Factors ◽  
New Economy ◽  
Postal Survey ◽  
The Internet ◽  
Retail Sector ◽  
Early Adoption ◽  
Online Music ◽  
Use Of The Internet ◽  
The Web

This article explains how and why, during and through the dot.com bubble that was built and burst, one new economy company in Australia survived and prospered. The challenges were severe. The infrastructure, funding for development, and consumer behavior were key challenges that had to be overcome. Between 1999 and 2000, around 190 Australian companies evolved selling something over the Web. In early 2000, local e-tailers such as Dstore, ShopFast, ChaosMusic, TheSpot.com, and Wishlist.com.au were being discussed as shining examples of a new way of retailing: smart, aggressive companies that were showing traditional retailers how to operate in the new economy (Kirby, 2000). Then it all started going wrong. Examples are as follows: • ChaosMusic’s shares, issued at $1.40 in December 1999, finished from 1999 to 2000 at $0.28 as the online music retailer slashed its marketing budget and staff. • The share price of Australia’s other online music retailer, Sanity.com, peaked at $2.05 soon after the company was listed in December 1999; on June 30, 2000, it was $0.44. • On June 29, 2000, Australia witnessed its first major e-tailing failure when the department-store retailer David Jones acquired the assets of TheSpot.com, a toy and health and beauty products e-tailer that ran out of money after spending $12 million in 14 months. Later in the same year, on November 28, 2000, the founders of Wishlist.com.au, Huy Truong and his sister Jardin Truong, accepted an award at the Australian Internet Awards ceremony for the most entrepreneurial Internet site, an award given for an Australian Internet-related achievement that is innovative, provides strong current or future financial returns, and demonstrates rapid business expansion via a unique business strategy. The site also won as the best e-commerce site on the Web. The head judge said, “Wishlist didn’t follow the standard supermarket model on the Internet. It’s an adaption of a gift store buying presents for other people not just for yourself.” He said the judges were impressed with the novelty of the delivery model, whereby Wishlist.com.au had arranged with the oil company BP to deliver parcels to BP service stations that can be picked up by customers at anytime (Lindsay, 2000). Huy Truong was also awarded B&T Weekly’s 2000 e-Marketer of the Year Award. Golden, Hughes, and Gallagher (2003) conducted a descriptive study that examined the key success factors related to e-business in the retail sector of Ireland. Through their postal survey, they found that the early adoption of Internet technologies and information systems expertise were important factors in contributing to success. Loane (2004) has suggested that there is now significant evidence that many new firms are embracing the use of the Internet from their inception. This is clearly the case with Wishlist.com. They suggest that the Internet is not just an improvement tool but a core capability, including IT competency. Global Reviews, Australia’s online retail performance and reliability gauge for e-consumers, in December 2001 stated that Wishlist.com.au was the standout Australian online retailer, achieving an overall score of 97%, with a perfect rating in four of the five evaluation categories: fulfillment, site usability, security, products, and customer service.

scholarly journals Critical Success Factors of a Design Startup Business

2018 ◽  
Vol 10 (9) ◽  
pp. 2981 ◽  
Author(s):  
Boyoung Kim ◽  
Hyojin Kim ◽  
Youngok Jeon
Keyword(s):  
Goal Orientation ◽  
Critical Success Factors ◽  
Success Factors ◽  
Modern Society ◽  
Success Factor ◽  
Environment Design ◽  
Analytic Hierarchy ◽  
Factors Affecting ◽  
Critical Success ◽  
Innovative Products

Recent trends of new venture startups have paved the way for the expansion of the design industry and opened new windows of opportunity for the traditionally small and non-specialized design business. In this environment, design startups are rapidly growing in modern society, and thus meeting the needs of consumers through the development of innovative products, processes, and services. This study aims to determine the critical success factors affecting design startups. To this end, the concept and success variables of startup businesses were studied based on previous research, and then key success factors of design startups were identified. A total of 24 experts, from 12 design-based small venture startups and 12 technology-based small and medium startups, were surveyed regarding their priorities related to these factors, using the analytic hierarchy process (AHP). The results suggest that idea commercialization is the most important success factor as an innovation criterion among the four success criteria of design startups. Hence, entrepreneurial conditions, such as goal-orientation and entrepreneurs’ competence, are important success factors for design startups.

scholarly journals FACTORS AFFECTING CONSUMERS’ ATTITUDE TO SMARTPHONE ADVERTISING IN HO CHI MINH CITY

2019 ◽  
Vol 1 (25) ◽  
pp. 20-27
Author(s):  
Giao Khanh Nam Ha ◽  
Dung Thi Thuy Do
Keyword(s):  
Customer Service ◽  
Ho Chi Minh City ◽  
Cronbach’S Alpha ◽  
Factors Affecting ◽  
Cronbach's Alpha ◽  
Main Factors ◽  
And Control ◽  
Level Of Importance

This research is to examine factors affecting consumers’ attitude to smartphone advertising in Ho Chi Minh City by questioning 290 consumers. The methodologies of Cronbach’s Alpha, Exploratory Factor Analyzing (EFA) and linear multiple regressioning were used by SPSS program. The results show that there are five main factors affecting consumers’ attitude to smartphone advertising in Ho Chi Minh City, ordered by the decreasing level of importance: entertainment, informativeness, credibility, non-  irritation, permission and control. From that, the research makes the suggestions to smartphone advertisers in order to improve customer service better.

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