B2C Success at Wishlist.com

2011 ◽  
pp. 31-36
Author(s):  
Delyth Samuel ◽  
Danny Samson
Keyword(s):  
Customer Service ◽  
Success Factors ◽  
New Economy ◽  
Postal Survey ◽  
The Internet ◽  
Retail Sector ◽  
Early Adoption ◽  
Online Music ◽  
Use Of The Internet ◽  
The Web

This article explains how and why, during and through the dot.com bubble that was built and burst, one new economy company in Australia survived and prospered. The challenges were severe. The infrastructure, funding for development, and consumer behavior were key challenges that had to be overcome. Between 1999 and 2000, around 190 Australian companies evolved selling something over the Web. In early 2000, local e-tailers such as Dstore, ShopFast, ChaosMusic, TheSpot.com, and Wishlist.com.au were being discussed as shining examples of a new way of retailing: smart, aggressive companies that were showing traditional retailers how to operate in the new economy (Kirby, 2000). Then it all started going wrong. Examples are as follows: • ChaosMusic’s shares, issued at $1.40 in December 1999, finished from 1999 to 2000 at $0.28 as the online music retailer slashed its marketing budget and staff. • The share price of Australia’s other online music retailer, Sanity.com, peaked at $2.05 soon after the company was listed in December 1999; on June 30, 2000, it was $0.44. • On June 29, 2000, Australia witnessed its first major e-tailing failure when the department-store retailer David Jones acquired the assets of TheSpot.com, a toy and health and beauty products e-tailer that ran out of money after spending $12 million in 14 months. Later in the same year, on November 28, 2000, the founders of Wishlist.com.au, Huy Truong and his sister Jardin Truong, accepted an award at the Australian Internet Awards ceremony for the most entrepreneurial Internet site, an award given for an Australian Internet-related achievement that is innovative, provides strong current or future financial returns, and demonstrates rapid business expansion via a unique business strategy. The site also won as the best e-commerce site on the Web. The head judge said, “Wishlist didn’t follow the standard supermarket model on the Internet. It’s an adaption of a gift store buying presents for other people not just for yourself.” He said the judges were impressed with the novelty of the delivery model, whereby Wishlist.com.au had arranged with the oil company BP to deliver parcels to BP service stations that can be picked up by customers at anytime (Lindsay, 2000). Huy Truong was also awarded B&T Weekly’s 2000 e-Marketer of the Year Award. Golden, Hughes, and Gallagher (2003) conducted a descriptive study that examined the key success factors related to e-business in the retail sector of Ireland. Through their postal survey, they found that the early adoption of Internet technologies and information systems expertise were important factors in contributing to success. Loane (2004) has suggested that there is now significant evidence that many new firms are embracing the use of the Internet from their inception. This is clearly the case with Wishlist.com. They suggest that the Internet is not just an improvement tool but a core capability, including IT competency. Global Reviews, Australia’s online retail performance and reliability gauge for e-consumers, in December 2001 stated that Wishlist.com.au was the standout Australian online retailer, achieving an overall score of 97%, with a perfect rating in four of the five evaluation categories: fulfillment, site usability, security, products, and customer service.

B2C Success at Wishlist.com

2011 ◽  
pp. 2126-2133
Author(s):  
Delyth Samuel ◽  
Danny Samson
Keyword(s):  
Customer Service ◽  
Success Factors ◽  
New Economy ◽  
Postal Survey ◽  
The Internet ◽  
Retail Sector ◽  
Early Adoption ◽  
Online Music ◽  
Use Of The Internet ◽  
The Web

This article explains how and why, during and through the dot.com bubble that was built and burst, one new economy company in Australia survived and prospered. The challenges were severe. The infrastructure, funding for development, and consumer behavior were key challenges that had to be overcome. Between 1999 and 2000, around 190 Australian companies evolved selling something over the Web. In early 2000, local e-tailers such as Dstore, ShopFast, ChaosMusic, TheSpot.com, and Wishlist.com.au were being discussed as shining examples of a new way of retailing: smart, aggressive companies that were showing traditional retailers how to operate in the new economy (Kirby, 2000). Then it all started going wrong. Examples are as follows: • ChaosMusic’s shares, issued at $1.40 in December 1999, finished from 1999 to 2000 at $0.28 as the online music retailer slashed its marketing budget and staff. • The share price of Australia’s other online music retailer, Sanity.com, peaked at $2.05 soon after the company was listed in December 1999; on June 30, 2000, it was $0.44. • On June 29, 2000, Australia witnessed its first major e-tailing failure when the department-store retailer David Jones acquired the assets of TheSpot.com, a toy and health and beauty products e-tailer that ran out of money after spending $12 million in 14 months. Later in the same year, on November 28, 2000, the founders of Wishlist.com.au, Huy Truong and his sister Jardin Truong, accepted an award at the Australian Internet Awards ceremony for the most entrepreneurial Internet site, an award given for an Australian Internet-related achievement that is innovative, provides strong current or future financial returns, and demonstrates rapid business expansion via a unique business strategy. The site also won as the best e-commerce site on the Web. The head judge said, “Wishlist didn’t follow the standard supermarket model on the Internet. It’s an adaption of a gift store buying presents for other people not just for yourself.” He said the judges were impressed with the novelty of the delivery model, whereby Wishlist.com.au had arranged with the oil company BP to deliver parcels to BP service stations that can be picked up by customers at anytime (Lindsay, 2000). Huy Truong was also awarded B&T Weekly’s 2000 e-Marketer of the Year Award. Golden, Hughes, and Gallagher (2003) conducted a descriptive study that examined the key success factors related to e-business in the retail sector of Ireland. Through their postal survey, they found that the early adoption of Internet technologies and information systems expertise were important factors in contributing to success. Loane (2004) has suggested that there is now significant evidence that many new firms are embracing the use of the Internet from their inception. This is clearly the case with Wishlist.com. They suggest that the Internet is not just an improvement tool but a core capability, including IT competency. Global Reviews, Australia’s online retail performance and reliability gauge for e-consumers, in December 2001 stated that Wishlist.com.au was the standout Australian online retailer, achieving an overall score of 97%, with a perfect rating in four of the five evaluation categories: fulfillment, site usability, security, products, and customer service.

scholarly journals INDONESIAN WARSHIP HISTORY INFORMATION SYSTEM OF INDONESIAN FLEET BASED ON WEB

JOURNAL ASRO ◽  
2019 ◽  
Vol 10 (2) ◽  
pp. 105
Author(s):  
Khairul Huda ◽  
Zaenal Syahlan ◽  
M Syaifi ◽  
Edy Widodo
Keyword(s):  
Information Technology ◽  
Information System ◽  
Armed Forces ◽  
The Internet ◽  
Web Based ◽  
History Information ◽  
History Of ◽  
Access Information ◽  
Use Of The Internet ◽  
The Web

The development of information technology also developed in line with thedevelopment of human civilization. The development of information technology is veryhelpful, one of which is the internet. The use of the internet has developed into anappropriate means to convey information that is fast, effective and accurate. Submissionof information is not limited to all soldiers and the general public by utilizing technologicalfacilities, namely websites. In conveying the history of Indonesia Warship Raden EddyMartadinata 331 and Indonesia Warship I Gusti Ngurah Rai 332 are still stored in the formof documents on a computer and are still printed in the form of sheets of paper. Inconveying the history of Indonesia Warship, it must be developed further to conveyinformation in the current era. Historical research that executive focuses on the past. Sofar, information on the Indonesia Warship Indonesia Warship's historical informationsystem Raden Eddy Martadinata - 331 and Indonesia Warship I Gusti Ngurah Rai - 332on the web-based Indonesian Armed Forces fleet are still in print. besides usinginformation books, then try to make other alternatives by creating a website, besides thatmembers are expected to access information easily and efficiently. With theineffectiveness in managing Indonesia Warship Indonesia Warship historical data RadenEddy Martadinata - 331 and Indonesia Warship I Gusti Ngurah Rai - 332, a design of theIndonesia Warship historical information system was built in the web-based IndonesianArmada fleet which aims to facilitate the process of Indonesia Warship history search.PHP as a programmer and MySQL as the database.Keywords: Website-Based Indonesia Warship History Information System. PHP MySQL.

The Harvey Project

2011 ◽  
pp. 185-194 ◽  
Author(s):  
Robert S. Stephenson
Keyword(s):  
Learning Objects ◽  
Task Demands ◽  
The Internet ◽  
Instructional Designers ◽  
Domain Experts ◽  
Content Development ◽  
On Line ◽  
Use Of The Internet ◽  
Rich Content ◽  
The Web

The rise of the Internet has started a knowledge revolution whose extent can only be guessed at. The last revolution of this magnitude, brought on by the printing press, led to the proliferation of books and the rise of the modern university system. If universities are to survive the latest knowledge revolution, they must adapt with unaccustomed speed and learn how to use the Internet for more effective teaching. Most universities adopt a limited approach to building on-line courses. However, many studies have found that merely transplanting materials to the Web does not significantly improve learning (Russell, 1999). In fact, handouts, slides, and viewgraphs that have been “repurposed” for the Web are sometimes derisively referred to as “shovelware” (Fraser, 1999). So while moving existing materials to the Web may increase their accessibility, it will not necessarily improve their effectiveness. The Internet’s real value as a medium and teaching platform is that it makes possible rich, interactive content such as simulations, animations, and 3-D models. These learning objects, or rich content, can significantly enhance learning, especially in the sciences, and can be just as useful inside the classroom as outside. The difficulty is how to create this enhanced content, since the task demands a broad range of technical skills and enormous effort. Besides faculty domain experts and experienced teachers, rich content development typically requires illustrators, Web designers, programmers, instructional designers, testers, and Webmasters. The only way faculty and institutions can meet this challenge is to embrace collaboration more broadly and seriously than they have in the past. One approach is the multi-institutional consortium. Another solution is a collaboration of faculty to build rich content in their discipline. This chapter chronicles an example of the latter sort: a bottom-up, cross-institutional project. For such a grass roots collaboration to succeed, it must recruit many faculty pioneering the use of the Internet in their teaching, as well as artists and technical professionals. It must offer collaborators an incentive to participate, and it must attract not only volunteers, but also institutional and agency funding as well. Finally, as a pioneering project, it must create standards and develop paradigms as it goes. This case study describes a work-in-progress to solve these issues.

scholarly journals Use of the Internet for Patient Care: A Nationwide Survey of Australian Anaesthetists

2003 ◽  
Vol 31 (3) ◽  
pp. 290-293 ◽  
Author(s):  
C. Jones ◽  
M. Lambros
Keyword(s):  
Patient Care ◽  
Clinical Decision Making ◽  
Nationwide Survey ◽  
Clinical Decision ◽  
Postal Survey ◽  
The Internet ◽  
Zealand College ◽  
Use Of The Internet ◽  
Source Of Information ◽  
Rural Australia

The internet is an increasingly important source of information for anaesthetists. We sought to determine the extent and patterns of internet use among Australian anaesthetists, and to assess its effect on clinical decision-making. A postal survey of all Australian Fellows of the Australian and New Zealand College of Anaesthetists (n=2344) was performed. The response rate was 48% (n=1109) and 1066 responses were analysed. Ninety-seven per cent of respondents, much higher than the national average of 72%, had internet access at work or home. The majority used the internet at least once a month for patient care, and over 50% had made clinical decisions influenced by information found on the internet. In contrast, less than 20% had had any training in its use. In terms of access, rural Australia did not appear to be disadvantaged.

scholarly journals Feminisms on the web: lines and forms of action in contemporary feminist debate*

Cadernos Pagu ◽  
2015 ◽  
pp. 199-228 ◽  
Author(s):  
Carolina Branco de Castro Ferreira
Keyword(s):  
Social Networks ◽  
Present Article ◽  
Social Space ◽  
The Internet ◽  
Political Expression ◽  
The Social ◽  
Cultural Strategies ◽  
Use Of The Internet ◽  
The Web

The present article seeks to understand the uses of the internet as a space for action and reflection among feminist groups in the Brazilian scene. It takes as its focus the relationships between new feminist generations and esthetics and the social space of the internet. Several feminist groups have emphasized the use of the internet and social networks as relevant platforms for organization, news and political expression. I thus take as my object of analysis one of the most important blogs in the Brazilian context: Blogueiras Feministas (Feminist Bloggers - BF), seeking to use this as an ethnographic resource in order to understand the set of actors and collectives working within this feminist scenario, as well as the spaces and social, political and cultural strategies that appear within it.

scholarly journals Learning in an Internet Environment during Early Childhood

2003 ◽  
Vol 4 (2) ◽  
pp. 172-187 ◽  
Author(s):  
Ofra Nir-Gal ◽  
Talia Nur
Keyword(s):  
Early Childhood ◽  
Young Children ◽  
Learning Environments ◽  
The Internet ◽  
Web Environment ◽  
Internet Learning ◽  
Internet Environment ◽  
Use Of The Internet ◽  
Source Of Information ◽  
The Web

The present study focuses on the Internet activity of young children in order to examine how these children utilized the Internet and their potential in the uses of the Internet. The study sample consisted of 20 children, from both compulsory and pre-compulsory kindergarten. Two Internet learning environments were examined: (1) the ‘universal’ environment of the Web, where a search engine was used for navigation; and (2) the ‘modified’ Web environment, which was created in accordance with the abilities and level of young children. It was shown that young children who operated in a ‘modified’ Internet environment manifested better control of the uses of Internet interfaces and were better oriented in the Internet environment when compared with their activity in the ‘universal’ Internet environment. Another finding was that not all of the Internet uses constitute a meaningful learning environment for young children. In order for the environment to be advantageous for children, Internet uses must be structured in accordance with the children's levels of development and needs, with the emphasis on the use of the Internet as a source of information in parallel with concrete activity and teacher/adult mediation in the children's Internet activity.

scholarly journals Wired to the World: Anonymisers

2009 ◽  
Vol 60 (1) ◽  
pp. 30
Author(s):  
Ralph L Scott
Keyword(s):  
The Internet ◽  
The World ◽  
Use Of The Internet ◽  
E Mail ◽  
The Web

We have all become increasingly aware that, for commercial and perhaps other reasons, our use of the Internet can and is being tracked. For most of us this tracking has become a major concern as unwanted e-mail (commonly called SPAM) has begun to clog our incoming mailboxes.  There are a variety of ways to combat both the tracking and the receipt of unwanted e-mail. One of the ways of dealing with this problem is the use of an anonymiser service, many of which are available over the Web.

scholarly journals Analysis of the Factors Affecting the Success of E-Commerce in Asia: A Literature Review

2019 ◽  
Vol 8 (2) ◽  
pp. 1-3
Author(s):  
Arif Anjum
Keyword(s):  
Customer Service ◽  
Success Factors ◽  
Sufficient Information ◽  
Internet Commerce ◽  
Factors Affecting ◽  
Critical Success ◽  
Main Factors ◽  
Use Of The Internet ◽  
Secondary Information ◽  
Competitive Pricing

E-commerce, which is also called Internet commerce, or electronic commerce is the act of buying and selling of goods or services through the use of the Internet. The rise in the E-commerce can be attributed to a number of factors, which include the dramatic fall in the entry barriers, an increase in the number of people with Internet access and the rapid growth in mobile commerce among others.This paper presents reviews some of the main factors, which influences the success of E-commerce in the Asian region. This is aimed at pointing out the critical success factors for success of the e-commerce businesses. In order to collect data for the study, secondary information sources were used. These were mainly journal articles done by previous scholars in the domain of e-commerce success. The findings of the research indicate that some of the main factors, which affect the overall success of E-commerce businesses, include provision of sufficient information, competitive pricing and the use of highly effective technologies, which will also go a long way in ensuring that there is drastic improvement in the level of customer service in the industry. The findings also reveal that the style of leadership and management and the security of the systems also influence the overall success of the e-commerce businesses.

scholarly journals Requiring Certain Physical Enhancements For Internet Courses: A Survey

2006 ◽  
Vol 3 (7) ◽  
Author(s):  
Gary Saunders
Keyword(s):  
New Technology ◽  
The Internet ◽  
Digital Photo ◽  
On Line ◽  
Use Of The Internet ◽  
The Web ◽  
Internet Courses

Use of the Internet continues to increase and new technology provides more and better communication options.  A questionnaire was distributed to chairpersons of accounting departments to obtain their views on requiring some of these newer physical enhancements on a student’s computers when they register for an E course.  Respondents strongly favored requiring students to provide a digital photo ID and audio capabilities when registering for an E course but rejected the idea of requiring them to provide a web cam that might be used for verifying their identity.  They also tended to believe, even though they did not endorse requiring one, students should use a web cam when completing examinations on-line and that faculty should compare the photo ID with the web cam image.  However, they do not believe that students should be required to use a web cam when completing homework assignments or that faculty should compare the photo ID with the web cam image.  Overall accounting chairs endorse requiring the student who enrolls in an E course to obtain some existing technology and they expect the student to be prepared to spend more than $100 to obtain the technology 

Managing Operational Business Processes with Web-Based Information Technologies

2009 ◽  
pp. 217-225
Author(s):  
Ned Kock
Keyword(s):  
Information Technologies ◽  
Business Processes ◽  
The Internet ◽  
Team Coordination ◽  
Web Based ◽  
Commercial Use ◽  
Generic Framework ◽  
Starting Point ◽  
Use Of The Internet ◽  
The Web

Traditionally management schools of thought that emphasize certain types of work structures usually appear earlier than information technologies (IT) geared at supporting those work structures. This situation has undoubtedly changed recently, arguably around the mid-1990s, with the explosion in the commercial use of the Internet and particularly the Web. This calls for the development of a generic framework that ties together relevant management ideas that help organizations strategically and operationally align themselves with new Web-based IT. Our goal with this chapter is to provide some basic elements that can be used by managers and researchers as a starting point to develop this generic framework. As such, we focus on a particular set of activities associated with team coordination and communication in production and service delivery business processes through the Internet and the Web.

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