scholarly journals Effect of Application of E-Government on the Staff Performance in the Greater Amman Municipality A Field Study

2016 ◽  
Vol 3 (2) ◽  
pp. 19 ◽  
Author(s):  
Suzan Darwazeh ◽  
Diana Khrisat ◽  
Sherien Al Dajah
Keyword(s):  
Service Quality ◽  
Job Performance ◽  
Field Study ◽  
Analytical Method ◽  
Cost Reduction ◽  
Performance Level ◽  
Task Completion ◽  
Administrative Staff ◽  
The Past ◽  
Staff Performance

<p>This study aims to identify effect of application of e-government with its dimensions (cost reduction, HR efficiency, transparency, and service quality) on the job performance with its dimensions (task completion, job loyalty and staff compliance) in the Greater Amman Municipality. The study uses the descriptive analytical method (theoretical and field), and (245) questionnaires were distributed to all administrative staff in the Municipality. The study shows a number of results; the most important of which are that there is an evident effect of application of e-government on the staff performance, compliance of employees with regulations and instructions, and the transactions are characterized by accuracy and quality unlike the situation in the past. The study recommends that it is necessary to increase incentives so that staff's loyalty gets greater, and that it is important to make ongoing improvement to maintain the present distinct performance level.</p>

It was horrible, but we live now

Focaal ◽  
2016 ◽  
Vol 2016 (74) ◽  
pp. 97-110 ◽  
Author(s):  
Lisa J. Krieg
Keyword(s):  
High School ◽  
Field Study ◽  
Key Factors ◽  
Strange Matter ◽  
The Past ◽  
Holocaust Memorial ◽  
Personal Relation ◽  
The Holocaust

Based on an ethnographic field study in a museum and an evening high school in Cologne, this paper discusses experiences of young German adults in everyday encounters with the Holocaust, which are oft en accompanied by feelings of discomfort. Considering the Holocaust as an uncanny, strange matter contributes to understanding that distance and proximity are key factors in creating uncomfortable encounters. Distance from the Holocaust reduces discomfort, but where distance cannot be created, other strategies have to be put to work. This article underlines the significance of experience in an individual’s personal relation to the past for gaining an improved understanding of Holocaust memorial culture in Germany.

Candidate Age as a Factor in Promotability Ratings

1992 ◽  
Vol 21 (2) ◽  
pp. 197-210 ◽  
Author(s):  
Taylor Cox ◽  
Stella M. Nkomo
Keyword(s):  
Job Performance ◽  
Field Study ◽  
Inverse Relationship ◽  
Age Groups ◽  
Performance Ratings ◽  
Job Tenure ◽  
Moderator Variable

This paper presents research addressed to understanding how candidate age affects promotability. A field study of 125 lower-level managers indicated that age had an inverse relationship with promotability for both young and older managers and also appeared to serve as a moderator variable for the job tenure and education factors. Job tenure and education were relevant criteria only for the younger managers. By contrast, job performance ratings were significant for both age groups. Alternative explanations for the results and the implications of the findings are discussed.

ANALISIS LOYALITAS PELANGGAN HOTEL SYARIAH DI DAERAH ISTIMEWA YOGYAKARTA

2019 ◽  
Vol 13 (03) ◽  
pp. 15-30
Author(s):  
Dwi Agus Kristianto ◽  
Amin Kiswantoro
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Data Collection ◽  
Service Quality ◽  
Customer Loyalty ◽  
Brand Image ◽  
Tourist Destinations ◽  
The Past ◽  
The World ◽  
Special Region

In the past the function of the hotel was only as a place to stay for consumers who travel on business or tourism and do not have a relationship or family at their destination. Sharia concept hotels continue to grow along with the needs of Muslim consumers around the world. The concept of sharia hotels also continues to grow in Indonesia, especially in the Yogyakarta region as one of the tourist destinations in Indonesia. This study aims to determine the effect of price, service quality and brand image on customer loyalty of sharia hotels in Yogyakarta Special Region both partially and simultaneously.This type of research is causally comparative. The variables in this study are price, service quality, brand image and customer loyalty. The population in this study are customers who have visited sharia hotels in Yogyakarta. Sampling was done by nonrandom sampling, specifically using purposive sampling where the sample was taken from the population, with the following criteria: 1) Customers who had stayed in sharia hotels in Yogyakarta more than twice, and 2) Respondents aged 18 years. The sample in this study was taken as many as 100 respondents. Data collection techniques using questionnaires. Data analysis used is multiple linear regression analysis.Based on the results of the study, the following conclusions are obtained: (1) Prices have a positive and significant effect on customer loyalty; (2) Service quality has a positive and significant effect on customer loyalty; (3) Brand image has a positive and significant effect on customer loyalty; and (4) Price, service quality, and brand image have a positive and significant effect on customer loyalty. Keywords: hotel, sharia, price, service quality, brand image, customer loyalty.

scholarly journals The Effect of Service Quality on Satisfaction apropos Service Recipients of Divisional Secretariats in Colombo District in Sri Lanka

2017 ◽  
Vol 7 (1) ◽  
pp. 127
Author(s):  
Nayanananda Nilwala ◽  
Kennedy Gunawardana ◽  
R. S. Lalitha Fernando
Keyword(s):  
Regression Analysis ◽  
Correlation Analysis ◽  
Service Quality ◽  
Service Provider ◽  
Sampling Method ◽  
Social Economic ◽  
Relative Impact ◽  
Vast Array ◽  
The Public ◽  
The Past

A vast array of knowledge has been accumulated on the effect of service quality on customer satisfaction, particularly with a large number of studies over the past few years. However, the effect of service quality on satisfaction of service recipients in Divisional Secretariats in the Public Sector is relatively an unattended area by researchers. Hence, this study was carried out to evaluate the effect of service quality on satisfaction of service recipients of divisional secretariats. This particular organization was selected for the study as it is considered to be the most significant service provider in terms of statutory, social, economic and development in the country. A questionnaire survey and personal interviews were conducted to collect data by using the purposive sampling method. A modified questionnaire was prepared based on SERVQUAL instruments with two additional questions. A sample of 520 service recipients from 13 Divisional Secretariats in Colombo was drawn and it was represented by 40 from each division. Correlation analysis and multiple regression analysis were used to examine the relative impact of the service quality on satisfaction of service recipients. The study revealed that all the service quality attributes positively related to satisfaction of the service recipients. The findings of the study show that satisfaction of service recipients in terms of service quality has not met the expected level, which a divisional secretariat is deemed to provide for. 

From service quality to experience – and back again?

2015 ◽  
Vol 7 (1) ◽  
pp. 107-119 ◽  
Author(s):  
Jon Sundbo
Keyword(s):  
Service Quality ◽  
Design Methodology ◽  
Service Management ◽  
Service Marketing ◽  
Service Research ◽  
Experience Economy ◽  
Content Type ◽  
The Past ◽  
Functional Quality ◽  
Original Contribution

Purpose – This paper aims to analyse the movement in the focus on customers within service management and marketing theories and service research that has taken place during the past three decades. The paper addresses the question: How did we, in service research, change from emphasizing quality to emphasizing experience? Design/methodology/approach – The paper analyses developments in service and experience theories. Experience has come onto the theoretical agenda, both in its own right and as a concept within service marketing and management theory. Findings – Experience has increasingly been a concept that has replaced quality in service marketing theories. However, an independent experience economy paradigm has also emerged. Recently, the societal emphasis on productivity may lead back to functional quality re-emerges in theories; however, it will most likely be in a new version. Originality/value – This analysis is a profound theory-critical analysis of the actually very widely used concept experience in service theories. The analysis present an understanding of what experience means in these theories and how it relates to the quality concept. This is an original contribution to a deeper understanding of service marketing and service quality theories.

scholarly journals Measuring Job Performance of The Economic Creative Business upon Women Enterpreneurs Base (Case Study at Online Bunda Community Bogor Branch Using Balance Scorecard Approach)

2018 ◽  
Vol 3 (1) ◽  
pp. 67
Author(s):  
Indar Khaerunnisa
Keyword(s):  
Job Performance ◽  
Online Community ◽  
Business Processes ◽  
Secondary Data ◽  
Base Case ◽  
Balance Scorecard ◽  
The Past ◽  
Financial Perspective ◽  
Coverage Measurement

Balance scorecard has a privilege in terms of coverage measurement whichis a fairly comprehensive because while taking into consideration the financialperformance. Balance scorecard also consider the performance of non-financialperformance, namely customer, internal business processes, and learning and growth.Referring to the problems encountered by Member of Bunda Online Community, thisresearch examines: "Analysis of Company's Performance by Using BalancedScorecard Approach (A Case Study Economic Creative Entrepreneur at Bunda OnlineCommunity)." Because until now Bunda Online Community has not been using thebalanced scorecard to measure its job performance. The population of this study arepermanent employees and 100 samples are taken as respondents. As for thecustomer respondents specified by 52 respondents total reseller and costumer inBogor is only 52 reseller and costumer, however, it has obtained only 30 respondentswho participated. Data used in this study are primary and secondary data. Based onthe research and analysis, it can be concluded several things as the following: 1) Theperformance of the financial perspective on Economic Creative Entrepreneur in BundaOnline Community as a whole can be inferred or quite enough, in general financialratios increased except ROA and TATO. 2) The performance of the customerperspective on Economic Creative Entrepreneur in Bunda Online Community as awhole can be inferred bad, because of poor customer satisfaction in the company'sability to maintain customer retention is also bad while in the company's ability to docustomer acquisition is medium. 3) The performance of internal business processperspective on Economic Creative Entrepreneur in Bunda Online Community isenough, because innovation occurs only once during the past two years and there isnot declining operating activities due to consistent time on the production clothingprocess. 4) The performance of learning and growth perspective in the EconomicCreative Entrepreneur in Bunda Online Community may be concluded either onaspects of employee turnover or both criteria which decreasing employee productivity.Level of employee satisfaction is concluded less satisfied.

Applying Security Policies in Small Business Utilizing Cloud Computing Technologies

2013 ◽  
pp. 112-124
Author(s):  
Louay Karadsheh ◽  
Samer Alhawari
Keyword(s):  
Cloud Computing ◽  
Small Business ◽  
Small Businesses ◽  
Cost Reduction ◽  
Security Policies ◽  
Computing Architecture ◽  
The Past ◽  
Computing Services ◽  
Computing Technologies ◽  
Cloud Computing Services

Over a decade ago, cloud computing became an important topic for small and large businesses alike. The new concept promises scalability, security, cost reduction, portability, and availability. While addressing this issue over the past several years, there have been intensive discussions about the importance of cloud computing technologies. Therefore, this paper reviews the transition from traditional computing to cloud computing and the benefit for businesses, cloud computing architecture, cloud computing services classification, and deployment models. Furthermore, this paper discusses the security policies and types of internal risks that a small business might encounter implementing cloud computing technologies. It addresses initiatives towards employing certain types of security policies in small businesses implementing cloud computing technologies to encourage small business to migrate to cloud computing by portraying what is needed to secure their infrastructure using traditional security policies without the complexity used in large corporations.

Applying Security Policies in Small Business Utilizing Cloud Computing Technologies

2011 ◽  
Vol 1 (2) ◽  
pp. 29-40 ◽  
Author(s):  
Louay Karadsheh ◽  
Samer Alhawari
Keyword(s):  
Cloud Computing ◽  
Small Business ◽  
Small Businesses ◽  
Cost Reduction ◽  
Security Policies ◽  
Computing Architecture ◽  
The Past ◽  
Computing Services ◽  
Computing Technologies ◽  
Cloud Computing Services

Over a decade ago, cloud computing became an important topic for small and large businesses alike. The new concept promises scalability, security, cost reduction, portability, and availability. While addressing this issue over the past several years, there have been intensive discussions about the importance of cloud computing technologies. Therefore, this paper reviews the transition from traditional computing to cloud computing and the benefit for businesses, cloud computing architecture, cloud computing services classification, and deployment models. Furthermore, this paper discusses the security policies and types of internal risks that a small business might encounter implementing cloud computing technologies. It addresses initiatives towards employing certain types of security policies in small businesses implementing cloud computing technologies to encourage small business to migrate to cloud computing by portraying what is needed to secure their infrastructure using traditional security policies without the complexity used in large corporations.

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