scholarly journals The Effect of Service Quality on Satisfaction apropos Service Recipients of Divisional Secretariats in Colombo District in Sri Lanka

2017 ◽  
Vol 7 (1) ◽  
pp. 127
Author(s):  
Nayanananda Nilwala ◽  
Kennedy Gunawardana ◽  
R. S. Lalitha Fernando
Keyword(s):  
Regression Analysis ◽  
Correlation Analysis ◽  
Service Quality ◽  
Service Provider ◽  
Sampling Method ◽  
Social Economic ◽  
Relative Impact ◽  
Vast Array ◽  
The Public ◽  
The Past

A vast array of knowledge has been accumulated on the effect of service quality on customer satisfaction, particularly with a large number of studies over the past few years. However, the effect of service quality on satisfaction of service recipients in Divisional Secretariats in the Public Sector is relatively an unattended area by researchers. Hence, this study was carried out to evaluate the effect of service quality on satisfaction of service recipients of divisional secretariats. This particular organization was selected for the study as it is considered to be the most significant service provider in terms of statutory, social, economic and development in the country. A questionnaire survey and personal interviews were conducted to collect data by using the purposive sampling method. A modified questionnaire was prepared based on SERVQUAL instruments with two additional questions. A sample of 520 service recipients from 13 Divisional Secretariats in Colombo was drawn and it was represented by 40 from each division. Correlation analysis and multiple regression analysis were used to examine the relative impact of the service quality on satisfaction of service recipients. The study revealed that all the service quality attributes positively related to satisfaction of the service recipients. The findings of the study show that satisfaction of service recipients in terms of service quality has not met the expected level, which a divisional secretariat is deemed to provide for. 

scholarly journals Predictors of Corporate Reputation through Service Quality: A Study of Air Asia Customers Perspectives

2020 ◽  
Vol 6 (2) ◽  
pp. 789-798
Author(s):  
Then Moliy Virappan ◽  
Tak Jie Chan
Keyword(s):  
Regression Analysis ◽  
Correlation Analysis ◽  
Service Quality ◽  
Future Study ◽  
Corporate Reputation ◽  
Aviation Industry ◽  
Contributing Factors ◽  
The Past ◽  
Predicting Factors ◽  
Moderate Relationship

Hospitality and tourism industries have become one of the pivotal industry that contribute to the growth of the nation's economy. However, less studies actually pay attention to the aviation industry where this industry has faced a lot of challenges and crisis in the past decade. Hence, this study aims to examine the predicting factors of service quality on corporate reputation of AirAsia in Malaysia. The study utilized SERVQUAL model to guide the study. A quantitative (survey) research design was employed wherein a total of 200 completed questionnaires was obtained from the Malaysian’s customers of AirAsia, through purposive sampling. Based on the correlation analysis, tangibility, reliability, responsiveness, assurance has a positive and moderate relationship with corporate reputation, while empathy has a positive and high relationship with corporate reputation. In addition, multiple regression analysis showed that responsiveness, assurance, and empathy were the contributing factors to corporate reputation. However, tangibles and reliability were not the predictors of corporate reputation. Conclusion, implications, and suggestion for future study were also discussed.

The Effects of Exercise Commitment Facilitated by Service Quality of Smartphone Exercise Applications on Continued Exercise Intention

2019 ◽  
Vol 118 (1) ◽  
pp. 14-19
Author(s):  
Boo-Gil Seok ◽  
Hyun-Suk Park
Keyword(s):  
College Students ◽  
Factor Analysis ◽  
Regression Analysis ◽  
Statistical Analysis ◽  
Correlation Analysis ◽  
Service Quality ◽  
Frequency Analysis ◽  
Primary Data ◽  
Exercise Intention

Background/Objectives: The purpose of this study is to examine the effects of exercise commitment facilitated by service quality of smartphone exercise Apps on continued exercise intention and provide primary data for developing and/or improving smartphone exercise Apps. Methods/Statistical analysis: A questionnaire survey was conducted amongst college students who have experiences in using exercise App(s) and regularly exercise. The questionnaire is composed of four parts asking about service quality, exercise commitment, continued exercise intention, which were measured with a 5-point Likert Scale, and demographics. Frequency analysis, factor analysis, correlation analysis, and regression analysis were carried out to analyze the obtained data with PASW 18.0.

scholarly journals Pengaruh Kesadaran WP, Kualitas Pelayanan, Kewajiban Moral, Sanksi, Pemeriksaan Pada Kepatuhan WP Hotel BAPENDA Badung

2019 ◽  
Vol 28 (2) ◽  
pp. 1464
Author(s):  
Putu Arisna Dewi ◽  
I Ketut Jati
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Service Quality ◽  
Sampling Method ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Moral Obligations ◽  
Analysis Techniques ◽  
Positive Effect ◽  
Awareness Service

The purpose of this study was to determine the effect of taxpayer awareness, service quality, moral obligations, tax sanctions and tax audits of hotel taxpayer compliance in the Regional Revenue Agency of Badung Regency. The number of samples used is 96 hotel taxpayers in the Regional Revenue Agency of Badung Regency. The research instrument used was a questionnaire with data analysis techniques namely multiple linear regression analysis. The sample used was determined by the nonprobability sampling method, namely incidental sampling. Based on the results of this study it was found that variable awareness of taxpayers, service quality, moral obligations, tax sanctions and tax audits had a positive effect on hotel taxpayer compliance in the Regional Revenue Agency of Badung Regency. That is, the better awareness of taxpayers, service quality, moral obligations, tax sanctions and tax audits will encourage hotel taxpayers to fulfill their tax obligations. Keywords: Awareness, service quality, obligations, taxpayer compliance, tax sanctions.

scholarly journals Analisis Faktor yang Mempengaruhi Ketepatan Waktu Pelaporan Keuangan Perusahaan Property dan Real Estate di BEI Tahun 2011-2014.

2020 ◽  
Vol 13 (2) ◽  
Author(s):  
Muhammad Hidayatullah ◽  
Rani Eka Diansari
Keyword(s):  
Logistic Regression ◽  
Regression Analysis ◽  
Real Estate ◽  
Sampling Method ◽  
Stock Exchange ◽  
Secondary Data ◽  
Public Ownership ◽  
Financial Report ◽  
The Public ◽  
Independent Variable

This study aims to examine factors that influence the timeless of financial report. The independent variable of this research are profitability, firmsize, and the public ownership, while the dependent variable is timeless. The population of this research are property and real estate companies which are listed in Indonesian Stock Exchange 2011-2014. The sample in this research is taken by using purposive sampling method with some carracteristics and consist of 30 companies. This research used secondary data from www.idx.co.id and the method of analysis used logistic regression analysis. The results show that the profitability is significantly influenced to the timeless of financial report, while both the firmsize and public ownership are not significantly influenced the timeless of financial report.

scholarly journals Factors Affecting Pouch Milk Purchase in Kathmandu

2019 ◽  
Vol 33 (2) ◽  
pp. 81-90
Author(s):  
Sajeeb Kumar Shrestha
Keyword(s):  
Regression Analysis ◽  
Correlation Analysis ◽  
Sampling Method ◽  
Household Consumption ◽  
Descriptive Statistics ◽  
Purchase Decision ◽  
Brand Name ◽  
Factors Affecting ◽  
Convenience Sampling ◽  
Positivist Approach

This research attempts to measure factors affecting pouch milk purchase in Nepalese context. Positivist approach was used and descriptive and causal study was designed. Questionnaire survey was done and structured questionnaires were designed to collect data. Subjects of the study were respondents who purchase pouch milk regularly for household consumption. 200 samples were taken based on convenience sampling method. Data were analyzed thoroughly by reliability analysis, descriptive statistics, correlation analysis and regression analysis. The research confirmed quality and brand name had influence on pouch milk purchase decision. No support was found for price, availability and promotion in pouch milk purchase context.

scholarly journals The Relationships among Social, Environmental, Economic CSR Practices and Digitalization in Polish Energy Companies

Energies ◽  
2021 ◽  
Vol 14 (22) ◽  
pp. 7666
Author(s):  
Anna Chwiłkowska-Kubala ◽  
Szymon Cyfert ◽  
Kamila Malewska ◽  
Katarzyna Mierzejewska ◽  
Witold Szumowski
Keyword(s):  
Regression Analysis ◽  
Environmental Economic ◽  
Correlation Analysis ◽  
Stepwise Regression ◽  
Social Economic ◽  
The Social ◽  
Social Environmental ◽  
Energy Companies

This paper explores relationships among CSR practices in the social, economic and environmental dimensions and digitization in the Polish energy companies. The study used the CATI method, and the data obtained from 110 companies was analyzed using a set of methods starting with correlation analysis, through regression analysis, including backward stepwise regression. Obtained results led to the formulation of SEM (Structural Equitation Modelling) model that has been tested. Results confirm the influence of social CSR practices on practices in economics and environmental CSR dimensions and on the level of digitalization. Research also suggests that there is essentially no significant impact of the size of the enterprise on the level of digitalization, as well as on any of the analyzed types of CSR practices.

scholarly journals PENGARUH SOSIALISASI PERPAJAKAN, KUALITAS PELAYANAN PAJAK, DAN TARIF PAJAK TERHADAP KEPATUHAN WAJIB PAJAK ORANG PRIBADI DI KPP PRATAMA PADANG SATU

2019 ◽  
Author(s):  
Suarni ◽  
Marlina
Keyword(s):  
Regression Analysis ◽  
Data Collection ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Quantitative Research ◽  
Sampling Method ◽  
Tax Rates ◽  
Collection Method ◽  
Convenience Sampling

ABSTRACTThis study aims to determine the effect of taxation socialization, tax service quality and tax rates on individual taxpayer compliance at the Padang Satu Primary Tax Office. This type of research is quantitative research. The population in this study were all individual taxpayers registered at the Padang Satu Primary Tax Office. Sampling was done using the Convenience Sampling method, with the Yamane formula calculation and a sample of 100 taxpayers was obtained. The data collection method used is using a questionnaire, and the analysis used is multiple regression analysis with the help of SPSS version 16. The results of the study show that: (1) Tax socialization has a positive significant effect on individual taxpayer compliance, (2) Service quality tax does not affect the compliance of individual taxpayers, (3) Tax rates do not affect individual taxpayer compliance.Keywords: Taxation Socialization, Tax Service Quality, Tax Rates and Individual Taxpayer Compliance.

scholarly journals The Effect of Service Quality, Price, and Brand Image on Purchasing Desicions of Moslem Wedding Equipment Service

2021 ◽  
Vol 1 (1) ◽  
pp. 41-49
Author(s):  
Badik Anna Baroroh ◽  
J.E. Sutanto
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Brand Image ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Purchasing Decisions ◽  
The Public ◽  
Improve Service Quality

Moslem Wedding Organizer is a form that personally helps brides and families to providing the supplies and implementation of wedding events in accordance with Islamic religious rules. The population of Surabaya city is majority moslem city that still adhering to diverse traditions and cultures, this is an opportunity for krar Suci to become the choice of moslem wedding organizer for brides in Surabaya. Several factors that are considered by the brides in making decisions about choosing wedding organizer are service quality, price, and brand image, so this study aims to determine the effect of service quality, price and brand image on the decision to purchase moslem wedding equipment. This type of research is quantitative, with the population being all Muslim couples in Surabaya who married in 2019, at the age of 19, who used the services by a wedding organizer. The sampling technique used incidental sampling with a sample size of 100 respondents who were processed using multiple linear regression analysis. The results of this study indicate that there is a positive and significant effect partially and simultaneously on service quality, price, and brand image on purchasing decisions for moslem wedding equipment services. Suggestions for the company are to improve service quality, re-analyze prices according to market, and improve brand image to be better known and trusted by the public.

scholarly journals Kesadaran WP, Kualitas Pelayanan, Sanksi Pajak dan Penerapan Tapping Box pada Kepatuhan WP Restoran

2020 ◽  
Vol 30 (7) ◽  
pp. 1620
Author(s):  
Putu Nanda Bagus Kresna Yudha ◽  
Putu Ery Setiawan
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Sampling Method ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Analysis Technique ◽  
Positive Effect ◽  
Awareness Service

This study aims to provide empirical evidence about the influence of taxpayer awareness, service quality, tax sanctions and the application of transaction recording devices (tapping boxes) to taxpayer compliance in paying restaurant taxes. This research was conducted on companies that have been registered with the Denpasar City Revenue Agency since 2017. The sample in this study is a restaurant that has been installed with a taping box. The method of determining the sample using a purposive sampling method using the Slovin formula to obtain 31 companies as samples. Data collection using a questionnaire. The data analysis technique used is multiple linear regression analysis. The results of hypothesis testing show that the variable of taxpayer awareness, service quality, tax sanctions, and the application of tapping boxes has a positive effect on the compliance of natural taxpayers paying restaurant taxes at the Denpasar City Revenue Agency. Keywords: Awareness of Taxpayers; Service Quality; Tax Sanctions; The Application Of Tapping boxes; Taxpayer Compliance.

The Effect of Remuneration and Job Satisfaction on Employee Performance in Public Works and Spatial Planning Agency (PUPR) of Seluma Regency

2021 ◽  
Vol 2 (4) ◽  
pp. 389-396
Author(s):  
Yen Vesno ◽  
Ahmad Soleh ◽  
Sri Handayani
Keyword(s):  
Job Satisfaction ◽  
Regression Analysis ◽  
Hypothesis Testing ◽  
Spatial Planning ◽  
Sampling Method ◽  
Employee Performance ◽  
T Test ◽  
Public Works ◽  
The Public ◽  
Planning Agency

The aim of this study is to determine the effect of remuneration and job satisfaction on employee performance at Public Works and Spatial Planning Agency (PUPR) of Seluma Regency.The sample in this study were all employees at the Public Works and Spatial Planning Agency (PUPR) of Seluma Regency who had become State Civil Servants (ASN) as many as 52 people. The sampling method is by means of a census. The data collectiontechnique by means of a questionnaire. The analytical method used is multiple regression analysis, hypothesis testing t and hypothesis testing f.The regression equation results are Y = 6.045 + 0.419X1 + 0.458 X2 with a positive regression direction, meaning that if there is an increase in remuneration and job satisfaction, the performance will also increase. Remuneration has a significant effect on employee performance at Public Works and Spatial Planning Agency (PUPR) of Seluma Regency. This is evidenced by the results of partial hypothesis testing (t test) that the significant value of 0.000 is smaller than 0.05. This means that if the remuneration increases, the employee performance will also increase. Job satisfaction has a significant effect on employee performance at Public Works and Spatial Planning Agency (PUPR) of Seluma Regency. This is evidenced by the results of partial hypothesis testing (t test) that the significant value of 0.000 is smaller than 0.05. This means that if organizational commitment increases, employee performance will also increase. Remuneration and job satisfaction have a significant effect together on the employees performance at Public Works and Spatial Planning Agency (PUPR) of Seluma Regency. This is evidenced by the results of simultaneous hypothesis testing (f test) that the significant value is 0.000 less than 0.05.

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