Patients’ Satisfaction Regarding The Dental Treatment Provided by Educational Dental School in Majmaah University

2021 ◽  
Vol 15 (9) ◽  
pp. 3004-3008
Author(s):  
Abdulmohsen Almutair ◽  
Riyadh Alroomy ◽  
Basim Almulhim ◽  
Karthiga Kannan S ◽  
Saleem Faiz Shaikh ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Dental Care ◽  
Dental Treatment ◽  
Quality Care ◽  
Dental School ◽  
Patients Satisfaction ◽  
Quality Of Treatment ◽  
Dental Clinics ◽  
Doctor Communication

Introduction: Patient satisfaction with health care is considered to be one of the main objectives of quality ‎care. The satisfaction of the patients has been investigated in different colleges of dentistry in ‎many countries. Assessment of the patients’ feedback could help in promoting best quality of ‎treatment. Aims & Objective. The objective of this study is to determine patients’ satisfaction regarding the quality ‎of treatment at dental clinics of the College of Dentistry at Majmaah University.‎ Material & Method: Self-administrated questionnaire was distributed to patients attending to dental clinics. It was ‎composed of twenty-four closed questions measuring patient satisfaction regarding the dental ‎care provided. This questionnaire had three main themes. First, was the reason why patients chose ‎the dental school and the purpose of the visit. Second, was based on the ease of getting an ‎appointment and staff behavior. Third was related to student/doctor communication and attitude. ‎ Results: A total of 442 questionnaires were collected. Response rate was 88.4% as 442 out of 500 ‎questionnaires were returned. The most of the patients were male (68.1%) whereas female were ‎‎(31.9%). A total of 424 (95.9%) of the participants agreed that it was easy to get an ‎appointment in the dental clinics and a total of 278 (62.9%) were very satisfied with the ‎performance of the reception. Regarding to the treatment Majority of the participant were ‎satisfied with the treatment provider, 295(66.7%) very satisfied.‎ Conclusions: The results of the study reported that dental clinics in the college of dentistry in ‎Majmaah university has been successful in achieving participant’s satisfaction regarding the ‎services, staff, treatment and patient–dentist interaction. Key words: Dental care, Education, patient satisfaction

Organization of nursing care in dentistry

2021 ◽  
pp. 61-75
Author(s):  
Anna Sergeevna Zinkovskaya
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Dental Care ◽  
Age Group ◽  
High Quality ◽  
Dental Clinics ◽  
Dental Pathology ◽  
Dental Diseases ◽  
Main Factor

The aim of the study is to characterize the organization of nursing care in dentistry, to assess the level of patient satisfaction with the quality of medical services provided. Results. The main factor that determines the population's need for dental care is caries, which ranks first in the structure of dental pathology in patients of dental clinics in Samara, at the time of the study: the prevalence of caries was 80 % in patients of the age group under 49 years old, periodontal disease — 83 % in persons aged 30 to 39 years, secondary partial adentia— 25 % in persons aged 20 to 29 years, deformation of the dentition— the frequency of detection of this pathology is 18 cases per 100 patients. Conclusion. Analysis of the factors that determine the population's need for dental care showed an increase in the number of dental diseases in Samara, which determines the population's need for high-quality dental care.

scholarly journals Quality of dental care services and satisfaction of patients visiting dental treatment center of Kahuripan public health center, Tawang sub district, Tasikmalaya city

2020 ◽  
Vol 5 (2) ◽  
pp. 62
Author(s):  
Anang Anang ◽  
Fitri Haryanti ◽  
Andreasta Meliala Meliala
Keyword(s):  
Patient Satisfaction ◽  
Health Center ◽  
Dental Care ◽  
Dental Treatment ◽  
Treatment Center ◽  
Waiting Room ◽  
Five Dimensions ◽  
Care Services ◽  
Three Stages

Patients, especially those who use health insurance have felt that the quality of primary care services tends to be less satisfying in terms of both public services and dental care services. Based on the results of the annual report at the Kahuripan Health Center, the number of patient visits to BPG decreased from 2016 to 2017 by 802 people. This study aimed to determine the quality of dental care services and the satisfaction of patients visiting BPG Kahuripan Health Center. This case study used a qualitative method and an explanatory research design. The sample in this study consisted of 40 patients as the respondents responding to the questionnaires about service quality and patient satisfaction, and 12 people were interviewed. The results showed that all dimensions of the quality of dental care services at the Kahuripan Health Center were categorized as very good i.e. real dimensions (82.71%), reliability (83.21%), responsiveness (87.12%), assurance (84.93%), and empathy (83.54%). As for patient satisfaction, three stages of patient satisfaction were categorized as very satisfied, namely the anamnesis and diagnosis stage (83.02%), action (83%), and completion of action (82.62%). The stages categorized as satisfying were the registration and waiting room stage (78.87%), and the stage of preparation of treatment (72.50%). The result of interview showed that the average respondents stated that the quality of dental care services was very good. All the five dimensions of the quality of dental care services were categorized as very good. Patients who visited BPG expressed satisfaction with the five stages, namely they were very satisfied with the three stages and satisfied with the other two stages.

scholarly journals Level of Patients’ Satisfaction with the Dental Care Provided at Private Dental Hospital, Peshawar

2017 ◽  
Vol 3 (2) ◽  
pp. 23-28
Author(s):  
Yasir Khattak ◽  
Ruqayya Sana ◽  
Shakeel -Ur- Rehman ◽  
Ammara Sami ◽  
Gulandana Alam Khan
Keyword(s):  
Patient Satisfaction ◽  
Dental Care ◽  
Dental Treatment ◽  
Sampling Technique ◽  
Hospital Environment ◽  
Dental Services ◽  
Patients Satisfaction ◽  
Dental Hospital ◽  
Strongly Agree ◽  
High Level

OBJECTIVEQuality is a major concern of health care authorities all over the world. Patient satisfaction regarding the dental treatment they receive is essential for the improvement of oral health service and practice. The aim of this study is to evaluate the levels of patient satisfaction regarding quality of dental care provided at Sardar Begum Dental Hospital.METHODSA random sampling technique based over one-month period; June 5th _ July 5th 2016 was used. Comprising of interviewer-administered questionnaires with a five point Likert scale (strongly agree, agree, uncertain, disagree, strongly disagree) to assess the level of patients’ satisfaction with the dental services provided at the Sardar Begum Dental Hospital.RESULTSA total of 360 patients participated that has received and/or was still receiving treatment at Sardar Begum Dental Hospital with a response rate of 73 %.The overall estimate of factors related to satisfaction showed a mean percentage of74.8% for the 4 disciplines of satisfaction displaying a high level of satisfaction.CONCLUSIONMajority of patients receiving treatment at Sardar Begum Dental Hospital were satisfied with dentist-patient interaction, administrative efficiency, technical competency and hospital environment.

scholarly journals Perspectives from Dentists, Dental Assistants, Students, and Patients on Dental Care Adapted to the COVID-19 Pandemic: A Cross-Sectional Survey

2021 ◽  
Vol 18 (8) ◽  
pp. 3940
Author(s):  
Maximiliane Amelie Schlenz ◽  
Alexander Schmidt ◽  
Bernd Wöstmann ◽  
Andreas May ◽  
Hans-Peter Howaldt ◽  
...  
Keyword(s):  
Patient Care ◽  
Dental Care ◽  
Health Care Professionals ◽  
Dental Treatment ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Safety Measures ◽  
Dental Clinics ◽  
Positive Perspective ◽  
Dental Assistants

Dental care has been affected by SARS-CoV-2 (COVID-19) worldwide. In contrast to other dental clinics, the Justus-Liebig-University Giessen (Germany) decided not to limit dental treatment to emergencies alone, but to continue dental care for all patients, with increased safety measures. As such, health care professionals may be exposed to additional physical and mental stress. The aim of this study was to assess the perspectives of all persons involved in dental care (dentists, dental assistants, students, and patients) regarding the aspects of safety measures, anxiety about self-infection and infecting others, and other prospects in the period March to December 2020 using a questionnaire. Data collection was performed between 14 December 2020 and 23 January 2021. A total of 35 dentists (response rate of 79.5%), 23 dental assistants (65.7%), 84 students (80%), and 51 patients (21.8%) completed the survey. The patients did not notice any changes in the care received. Dentists and dental assistants reported a higher workload due to additional safety measures. The majority of dentists, students, and patients agreed that normal patient care was maintained. One-third of dental assistants would have preferred emergency treatment alone and expressed significantly higher anxiety about COVID-19 infection than all other groups (p < 0.05). In conclusion, all groups showed a predominantly positive perspective on dental care, and anxiety about self-infection and infecting others was especially low. However, additional measures are time-consuming and compound daily patient care. This concept, based on well-established infection control, might be a viable proposal for current and future pandemics.

O impacto da Covid-19 na Odontologia – revisão sistemática

2021 ◽  
Vol 12 (46) ◽  
pp. 15-22
Author(s):  
Ana de Lourdes Sá de Lira ◽  
Francisca Janiele de Sousa
Keyword(s):  
Risk Factors ◽  
Systematic Review ◽  
Dental Care ◽  
Dental Treatment ◽  
Dental Trauma ◽  
Urgent Care ◽  
Inclusion Criteria ◽  
Dental Clinics ◽  
Mode Of Transmission ◽  
Irreversible Pulpitis

This study aimed to review, qualify and summarize the existing evidence on associations and risk factors for Covid-19 during dental treatment and dentists’ knowledge about these risks. After being registered with PROSPERO, the systematic review was carried out in accordance with the PRISMA guidelines, with searches in electronic databases, in specific journals, manual searches and Google Scholar, without language restrictions, from December 2019 to August 2020. Two questions were asked to be investigated: did patients seek dental care in the emergency room and do dentists know the symptoms and the mode of transmission of Covid-19, feeling qualified to attend them? Only 6 articles were included because they met all defined inclusion criteria. It was concluded that endodontic urgencies and emergencies with symptomatic irreversible pulpitis are the most common, consisting of a much higher proportion of dental emergencies during Covid-19 epidemic compared with dental trauma and no-urgent care. Although dentists are aware of the symptoms, mode of transmission, infection controls, and measures in dental clinics, they do not feel confident about the correct measures to be taken to prevent Covid-19 for their staff and patients.

scholarly journals Patient satisfaction with community clinic care: facility and household based survey in a sub-district in Bangladesh

Mediscope ◽  
2015 ◽  
Vol 1 (1) ◽  
pp. 23-28 ◽  
Author(s):  
Mst Jannatul Ferdousi
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Quality Care ◽  
Care Facility ◽  
Community Health Care ◽  
Patient Satisfaction Score ◽  
Community Clinic ◽  
Policy And Strategy ◽  
High Level

Bangladesh government has initiated a project with the title of "Revitalization of Community Health Care Initiatives in Bangladesh (RCHCIB)" to further develop the Community Clinics (CCs) and strengthen their operations in delivering primary health care. Measuring patient satisfaction with CC service users can play an important role in developing quality care. The objectives of this study were to measure patient satisfaction with CC through facility (CC) based survey and to measure overall patient satisfaction with CC through household based survey. The overall mean patient satisfaction score was 3.7 ± 1.0 and 2.4 ± 1.1 for facility based survey and household based survey, respectively. Policy and strategy should be done to increase quality of care resulting high level of patient satisfaction to service provided at CCs. DOI: http://dx.doi.org/10.3329/mediscope.v1i1.21633 Mediscope Vol. 1, No. 1: 2014, Pages 23-28

scholarly journals Patient assessment of the quality of dental care services in a Nigerian hospital

2014 ◽  
Vol 3 (6) ◽  
pp. 20 ◽  
Author(s):  
Ezekiel Taiwo Adebayo ◽  
Bola Ayodele Adesina ◽  
Lilian Ejije Ahaji ◽  
Nurudeen Ayoola Hussein
Keyword(s):  
Service Quality ◽  
Urban Communities ◽  
Dental Care ◽  
Care Service ◽  
Quality Care ◽  
Dental Clinic ◽  
Care Services ◽  
Nigerian Government ◽  
The Difference

Dental care services are available in many urban communities worldwide where discerning and sophisticated clients expect quality care. Many available studies evaluated satisfaction rather than quality of dental care; others did not reveal the patients’ perception of gaps in the quality of care. Service quality (SERVQUAL) tool assesses quality of service based on the dimensions of tangibles, reliability, responsiveness, assurance and empathy as described by Parasuraman et al. (1985). The aim of this study was to assess the gaps in quality of dental care in a Nigerian government owned dental clinic using an unweighted SERVQUAL tool to determine the difference between expectations and perceptions of patients. Consenting patients seen during the study period were given a 32-items questionnaire divided equally between expectations and perception of quality of dental care services received. Out of 112 questionnaires analysed, patients had the most expectation for neatness (4.69 ± 0.85) and least for pain free treatment (3.76 ± 1.16). Highest perception was for knowledgeable clinic staff (4.34 ± 0.71) while support to enable staff work well was the least perceived quality (3.73 ± 0.86). Overall, among the 5 dimensions of quality, there were marked statistically significant quality gaps in assurance (p = .0001) and tangibles (p = .0006). This study showed that patients in a Nigerian government-owned dental clinic, there is need for greater attention to be paid to assurance, tangibles and reliability dimensions of service quality to improve patient perceptions.

scholarly journals Client Satisfaction and Experience With Telepsychiatry: Development and Validation of a Survey Using Clinical Quality Domains (Preprint)

2020 ◽  
Author(s):  
Eva Serhal ◽  
Anne Kirvan ◽  
Marcos Sanches ◽  
Allison Crawford
Keyword(s):  
Mental Health ◽  
Patient Satisfaction ◽  
Quality Of Care ◽  
Quality Care ◽  
Clinical Intervention ◽  
Strongly Correlated ◽  
Clinical Quality ◽  
Survey Tool ◽  
Development And Validation

BACKGROUND Telepsychiatry is an increasingly used model of mental health care that connects patients with psychiatrists at a distance via videoconference. Telepsychiatry is an effective clinical intervention that improves access to quality care in regions with limited resources or in clinical situations where in-person care is unavailable. OBJECTIVE This study aims to develop a validated survey tool to measure patient experience and satisfaction with telepsychiatry based on the quality of care domains. This study also seeks to understand which health service outcomes were most strongly correlated with overall satisfaction in the context of telepsychiatry. METHODS The survey created in this study was developed and validated with a panel of subject matter and process experts and was piloted with 274 patients who received clinical consultations through the TeleMental Health Program at the Centre for Addiction and Mental Health. Factor analysis was used to determine correlations between questions and quality of care domains and was also used to assess model fit. RESULTS The study provides a validated survey to measure patient satisfaction and experience with telepsychiatry across 4 domains: access and timeliness, appropriateness, effectiveness, and safety. Both safety and access and timeliness were found to be statistically significant predictors of satisfaction in our sample. CONCLUSIONS By situating patient satisfaction and experience within this framework, the survey facilitates patient data collection and interpretation through a clinical quality lens.

scholarly journals Evaluation of patients' satisfaction on booking appointment system in dental school of Isfahan during 2018

2020 ◽  
Author(s):  
Firouzeh Nilchian ◽  
zahra ataie ◽  
Hamid Jamshidian
Keyword(s):  
Patient Satisfaction ◽  
Statistical Tests ◽  
Pearson Correlation ◽  
T Test ◽  
Dental School ◽  
Software Systems ◽  
Initial Examination ◽  
Cross Sectional ◽  
Patients Satisfaction ◽  
Appointment System

Abstract Background: With the development of technology in recent years, booking appointment software systems have gained special and significant popularity among physicians and patients. As Medical university of Isfahan is one of the leading universities of the country the results of this study could be very important for the use of other health systems in different states of country. This research aimed to assess the patients’ satisfaction of the booking appointment system services of Isfahan dentistry faculty, considering its different types of booking systems and patient satisfaction. Methods: The study was descriptive and cross-sectional. The questionnaire was prepared using Zhang study in 2014 and the standard Forward-Backward translation method. In order to investigate the validity, the opinions of the professors of Isfahan Dental School were taken and the professional opinions of the individuals were applied. The questionnaire was distributed among patients referring to the dental school who had undergone the initial examination. After completing the data, SPSS software version 20 and descriptive and analytical statistical tests were used to analyze the data (a = 0.05).Results: In this study, independent t-test, Kruscal-Wallis test and Pearson correlation test were used to investigate the data. The Kruscal-Wallis test showed that overall satisfaction was significantly higher in patients who booked appointment online than in other patients (P = 0.003). The independent t-test showed that the mean scores of patient satisfaction with staff behavior (P = 0.03) and satisfaction with the waiting time (P = 0.01) were significantly different between native, non-native and passenger patients.Conclusion: Most of the people surveyed were generally relatively satisfied with the booking appointment services. Most of them surveyed came in person to queue. Most people cited cheap services as the main reason for their visits. Most people cited telephone busy signal as the reason for not using the telephone booking system.

scholarly journals Patient satisfaction with the quality of nursing care: A cross-sectional study

2020 ◽  
Vol 30 (Supplement_5) ◽  
Author(s):  
N Skhvitaridze ◽  
T Lobjanidze ◽  
A Papidze ◽  
E Barjadze ◽  
N Landia
Keyword(s):  
Patient Satisfaction ◽  
Nursing Care ◽  
Waiting Time ◽  
Cross Sectional Study ◽  
Capital City ◽  
Survey Study ◽  
Cross Sectional ◽  
Patients Satisfaction ◽  
Quality Of Nursing

Abstract Aim To evaluate patients' satisfaction with the quality of nursing care and examine factors which affect their decision. Design A retrospective, cross-sectional, descriptive survey study. Methods Data were collected using a structured questionnaire in Georgian language was administered to the patients. The response rate was 93% and the final sample was composed of 173 patients who enrolled consequently after taking written informed consent. One hospital and one outpatient department in the capital city of Georgia were selected for the study setting. Data were collected during one month. Data on demography was collected. Descriptive and inferential statistics were applied accordingly using STATA version 17. Eligible criteria: Adults, capable of independent communication and who talk Georgian language, did not have any severe process or complications, were in the recovery stage, with no referral and discharging to home. Results Majority of respondents were aged between 56-65 years (50%), males (52.5%), residents of the capital city (70%), having higher education (80%) and employed (75%). Overall, 89% of patients described provided nursing care as an excellent. The most important factors, which affect patients' satisfaction are the waiting time before admission, safety of services, comfortable environment along with the proper level of care and attentiveness. These results can be generalized and may be useful in comparative studies of patient satisfaction. Key messages Permanent evaluation of nursing care is important to evaluate patients satisfaction. Factors as waiting time, safety of services, comfortable and friendly environment, and attentiveness are key for high level of satisfaction.

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