Benchmarking as the Gateway to Knowledge Transfer for SMEs
This paper argues that small and medium-sized enterprises (SMEs) in the UK suffer from a structural knowledge deficit that threatens their long-term viability. This deficit is shown to be a consequence of the business environment in which SMEs operate and of their lack of engagement with knowledge transfer providers and activities. The paper describes a European Social Fund project that piloted new approaches to engage SMEs in knowledge transfer that overcame some of the barriers present in other support activities. The key to engagement is shown to be an initial needs analysis using a benchmarking methodology, leading to a tailored programme of support. The benchmarking methodology was developed at Cranfield University and applies the European Foundation for Quality Management model of business excellence in a customized form to meet the specific requirements of SMEs.