scholarly journals Extent of Staff Professional Ethical on Customers' Commitment in Hotel Industry: An Empirical Study - Three-star Hotels in Jordan

2016 ◽  
Vol 9 (12) ◽  
pp. 76
Author(s):  
Nouria Fleah Al-Juboori

<p>The aim of this study is to understand the practical situation of work ethics in hospitality industry organizations in Jordan by focusing on professional ethics in relation to employees and managers. It also focuses on how such professional ethics prevail in hospitality industry facilities and affect customers’ commitment‏. The study used primary data by distributing a questionnaire to staff in three-star hotels. The results revealed a positive relationship between the dependent and independent variables from the staffs' point of view by using simple regression. It is also concluded that professional ethical principles can be applied in hospitality facilities, primarily in dealing with customers   and maintaining ethical trust; and that the staff (employees and managers) understands and appreciates the importance of having professional ethics in their organizations, as they lead to customer satisfaction and increases the level of commitment.</p>

2021 ◽  
Vol 22 (1) ◽  
pp. 40-65
Author(s):  
Shintia Intan Permatasari ◽  
Yesi Mutia Basri ◽  
Julita Julita

ABSTRACT This research is an empirical study which aims to determine the effect of personal disturbances, external disturbances, organizational disturbances, professional ethics, and auditor competence on the auditor’s independence. This research was conducted at the Inspectorat of Pelalawan Regency, Siak Regency, and Meranti Islands Regency. The data used are primary data with a questionnaire as an instrument. The sample of this study was 55 respondents with a saturated sample method, but only 44 (80%) of the responses filled out the questionnaire completely and could be processed. The analytical tool used in this study is multiple regression using the SPSS ver.22.0 program. Based on the analysis and testing of the partial t test hypothesis, it can be concluded that for variables (1) personal disturbance, (2) external disturbance, (3) organizational disturbance, (4) professional ethics and, (5) auditor competence has a significant effect on auditor independence. This study has a contribution in improving auditor independence. The results adjusted R2of the five independent variables together on the pendent variable has the effect of 54,9% and the remaining 45,1% influenced by other factors not examined in this study.Keywords: Personal Disturbance, External Disturbance, Organizational Disturbance, Professional Ethics, Auditor Competence, Auditors’ Independence ABSTRACTPenelitian ini merupakan studi empiris yang bertujuan untuk menguji dan membuktikan pengaruh gangguan pribadi, gangguan eksternal, gangguan organisasi, etika profesi dan kompetensi auditor terhadap independensi auditor. Penelitian ini dilakukan di Inspektorat Kabupaten Pelalawan, Kabupaten Siak dan Kabupaten Kepulauan Meranti. Data yang digunakan adalah data primer dengan kuesioner sebagai instrument. Sampel penelitian ini sebanyak 55 orang responden dengan metode sampel jenuh, namun hanya 44 (80%) responden  yang mengisi kuesioner secara lengkap dan dapat diolah. Alat analisis yang digunakan dalam penelitian adalah regresi berganda dengan menggunakan program SPSS ver.22.0. Berdasarkan analisis dan pengujian hipotesis uji t parsial, dapat memperoleh kesimpulan bahwa untuk variabel (1) gangguan pribadi, (2) gangguan eksternal, (3) gangguan organisasi, (4) etika profesi dan, (5) kompetensi auditor berpengaruh signifikan terhadap independensi auditor. Penelitian ini memiliki kontribusi dalam meningkatkan independensi auditor. Hasil Adjusted R2 dari lima variabel independen secara bersama-sama terhadap variabel dependen memiliki pengaruh sebesar 54,9% dan sisanya 45,1% dipengaruhi oleh faktor lain yang tidak diteliti dalam penelitian ini. Kata Kunci : Gangguan Pribadi, Gangguan Eksternal, Gangguan Organisasi, Etika Profesi,  Kompetensi Auditor, Independensi Auditor


2021 ◽  
Vol 1 (1) ◽  
pp. 111-123
Author(s):  
Anton Effendi ◽  
◽  
Bambang Hadi Prabowo

This article aims to investigate and analyze the potential of the hospitality industry by comparing the potential occupancy rates and hotel revenues of foreign and domestic tourists. This investigation uses an investigation of company data obtained from reports from hotel companies throughout Indonesia which are listed on the Indonesia Stock Exchange and secondary data obtained from world banks and other reliable data. This study uses behavioral data analysis using Threshold Autoregressive from 2000 to 2019. It was found that domestic tourists are a new hope that needs to be considered in surviving and restoring the hospitality industry after being exposed to the COVID-19 pandemic which has led hotel companies. temporarily closed operations and part of the hotel went bankrupt. Optimization of domestic tourists allowed the hotel industry to develop rapidly after the Covid-19 pandemic ended.


2020 ◽  
Vol 17 (9) ◽  
pp. 4627-4634
Author(s):  
Amgad S. D. Khaled ◽  
Khalid Mohammed Alomari ◽  
Khaled (M,K) Ismail AlshakeTheep ◽  
Abdullah Mohammed Mahdi Ahmed

The research provides a substantial reference from a retail point of view, considering the significance of service convenience, and it impact on customer loyalty, loyalty intention and customer’s trust with the services. The research provides a substantial reference from a retail point of view, considering the significance of service promotion, to the impact of service comfort on consumer purchasing behavior. It is a primary data research where data was collected through questionnaire and for analysis purpose AMOS and SPSS softwares have been used. A convenient sampling method was applied to select the convenience goods customers. This was done by randomly selecting respondents. The member’s examples were taken from Aurangabad, Banaras, Aligarh, Delhi and NCR locale. Different tools has been taken in this study. The study found that trust in e-retailing doesn’t affect dependability aim, which is not at all like past investigations. The study conclude that consumer loyalty doesn’t prompt the reliability aim of clients. The current examination has an extraordinary commitment in the arena of the post-buy conduct of the clients in the e-retailing division. The study is useful to e-commerce retailers who provide help in India. It helps to develop the administration and the strategies used to keep customers steady and productive.


Author(s):  
Yunita Isna Ratri ◽  
Achmad Tjahjono

The Analysis Influence of Knowledge Taxation, Socialization, Service, Tax Sanctions and Education Level of Taxpayer Awareness Paying PBB P2. Skripsi Starta One (S1) Accounting Departement STIE Widya Wiwaha Yogyakarta 2018. The purpose of this research is to know influence of Knowledge Taxation, Socialization, Service, Tax Sanctions and Education Level of Taxpayer Awareness Paying PBB P2 with using multiple linear regression and dummy’s variable. The sample in this research includes 120 respondences who are in the District of Prambanan, village Bokoharjo, Madurejo, Sambirejo, Sumberharjo, Wukirharjo, Gayamharjo. The sampling method is convenience sampling. The collected of data to use primary data with questionnaire technique and secondary data that is data taken from DPPKAD (Dinas Pendapatan Pengelolaan Keuangan Aset Daerah). The results of the research to drawn that the partial, knowledge taxation has a positive relationship and significantly influence the awareness of paying taxpayers PBB P2, and Services have a positive relationship and significant effect on the awareness of paying taxpayers PBB P2. By mutual independent variables affect the awareness of paying taxpayers PBB P2 as a dependent variable.


2019 ◽  
Vol 1 (2) ◽  
pp. 113-122
Author(s):  
Sri Astuty Ratnasari

This study aims to determine the effect of internal control on employees ethical behavior in the payroll system at the Regional Water Company of Majene Regency. The data used are primary data in the form of questionnaires distributed to employees and conducted interviews at the Regional Water Company of Majene Regency. The results showed that the independent variables (internal control) have a significant effect on the dependent variable (Ethical Conduct Employees in Payroll System). This is proved by a simple regression analysis obtained value of R Square of 0.266, which means that the influence of internal control over ethical behavior of employees is 26.6% and the remaining 73.4% is influenced by other variables. Based on the results of significant value, the results are less than the level of significant is 0.002 <0.05. In addition, it can be seen also from the comparison tcountand ttable. Based on the results obtained output SPSS version 16 tcountat 3,339 while ttablevalue of 2.051. Due tcountgreater than 3,339 ttable> 2.051 hypothesis (H1) is accepted. So we can conclude that internal controls have a positive and significant influence on the ethical behavior of employees. This means more and better internal control better the ethical behavior of employees in the payroll system.And based on the results of interviews with one of the employees as treasurer salary PDAM Majene stated that the salary system applied in the company is running well and ethical behavior of employees who do not comply with the rules set in the company will be given sanctions or punishment in the form of not getting promotion and can be removed . This means the better the internal control the better the ethical behavior of employees in the payroll system


Author(s):  
Lawal Aminu ◽  
Shehu Usman Hassan

This study explores the relationship between Accounting conservatism and investment efficiency in Nigeria. The study model examined the relationship between the independent variables (Accounting conservatism) and the dependent variable of investment efficiency, by applying the simple regression analysis of 10 years data Ordinary Least Squares (OLS) which cover the period of 2005-2014. All of tests have been done using stata11 statistical software. The results obtained from this research indicate that there is a significant relationship between accounting conservatism and investment efficiency. The study concluded that there is a positive relationship between Accounting conservatism and investment efficiency in Nigerian conglomerate firms. The study suggest that need to embrace the element of conservatism in to the accounting regulatory framework, because of it role in constraining managers to act efficiently in an investment monitoring and decision making.


Author(s):  
Noorul Muqaddim ◽  
Md. Sajjad Hosain

This empirical study is an attempt to reveal the role of some chosen electronic human resource management (E-HRM) practices on the operational efficiency (OE) in Bangladeshi garment sector. The authors selected six such E-HRM practices (e-job analysis, e-recruitment & selection, e-compensation & benefit, HRIS & e-communication, e-personal profile and e-performance appraisal) as the independent variables and OE as the single dependent variable. The research was carried out with a valid sample size of 299 mid & supervisor level managers and 228 top level managers of 54 garment factories of Bangladesh using convenience technique. A structured measurement instrument was used to collect primary data from those respondents. Pearson’s correlation coefficient and multiple linear regression analysis were utilized (using SPSS 24) to test the hypothesized relationships. Results after a vigilant and comprehensive statistical analysis exposed that all the selected independent variables have positive relationships with the dependent variable (OE). However, such positive relationships are stronger (significant) in case of e-compensation & benefit, HRIS & e-communication, e-personal profile and e-performance appraisal whereas such positive relationships are comparatively weaker (insignificant) in case of e-recruitment & selection and e-job analysis. The authors are optimistic that the conclusion of this empirical study will be helpful for academicians having intention to further explore the relationship between E-HRM practices and operational efficiency. They also believe that this study will be proven valuable for managerial decision makers of different manufacturing firms desire to reduce costs and adopt environment friendliness to gain competitive advantages over the rivals.


Author(s):  
Ibrahim Ofosu-Boateng ◽  
Philip Acquaye

The purpose of the study was to investigate the effects of service quality and customer satisfaction on customers’ loyalty in the hospitality industry in Cape Coast, Ghana. Descriptive design was used to investigate the association between service quality, customer satisfaction, service quality and customer satisfaction (independent variables) and customers’ loyalty (dependent variable). Survey was used for data collection from 320 customers in the hospitality industry in Cape Coast, Ghana. Data analysis was carried out with the use of SPSS version 20. The findings showed a significant positive relationship between service quality and customers’ loyalty in the hospitality industry in Cape Coast, Ghana. The study also found a significant positive relationship between customer satisfaction and customers’ loyalty in the hospitality industry in Cape Coast, Ghana. It was recommended that the firms in the hospitality industry in Cape Coast, Ghana, should strive to continue the delivery of quality service to ensure loyalty. This can be done by maintaining consistent quality service performance. Also, it was recommended that the firms in the hospitality industry in Cape Coast, Ghana, should continue to endeavour to meet customers’ expectation since it engenders loyalty. Periodic market research is imperative to help identify emerging needs of customers so as to enhance the loyalty.


Author(s):  
Abbas Fouad Hassan

The study aimed to identify the role of the option contract to meet the needs of investors in capital markets and measure the relationship between the hedging against investment risks and reduce financial risks so as the investor is not exposed to financial losses. The study used simple linear correlation coefficient (Pearson) to measure the strength of the relationship between the variables of the study, the simple regression model to measure the nature of the relationship between the dependent variable and the independent variables of the study. One of the most important results of the study that the option is one of the tools of hedging against financial risks and provide investors with profits. The study recommended the need to raise awareness of the role of financial and investment option in hedging and risk reduction in financial markets and encourage deal.


Author(s):  
Francisca Kathyane Malheiros Lins ◽  
Antonio Fagundes Gomes da Silva ◽  
Francisca Laudeci Martins Souza

O setor imobiliário está diretamente ligado à fatores econômicos locais favoráveis, que por sua vez, influenciam o espaço urbano e dinamizam a economia. Desse modo, este artigo pretende tratar inicialmente do investimento no setor imobiliário, a discorrer sobre bases conceituais acerca de investimentos e mercado imobiliário para entender melhor essa dinâmica de cunho econômico. O mercado enquanto local de agentes econômicos em movimento, estes estão submetidos à lei da oferta e da procura, onde num contexto dinâmico e contraditório capitalista subjugado a concorrência de mercado é preciso, para vencer os mercados globais e altamente competitivos, as organizações bem-sucedidas compartilham uma forte ênfase em inovação, aprendizado e colaboração. Buscamos identificar o comportamento dos investimentos no mercado imobiliário, num estudo de caso realizado no setor de hotelaria na cidade de Crato-CE, localizado na Região Metropolitana do Cariri-RMC. Nessa perspectiva, a cidade de Crato tem chamado a atenção por grande movimento turístico dos que vem presenciar o clima agradável da cidade localizada no sopé da Chapada do Araripe. Este fato tem movimentado o setor imobiliário na própria cidade e no entorno da Região Metropolitana do Cariri a qual está inserida, em especial, na área denominada CRAJUBAR, que abrange as cidades de Crato, Juazeiro do Norte e Barbalha. Estas cidades entraram num processo de conurbação e tem apresentado uma economia local dinamizada favorecendo a ampliação na rede de hotelaria. A região possui uma cultura ímpar de cores e sabores, de um povo cordial e natureza deslumbrante, que permite assim, com a sua diversidade cultural e atração turística, a promoção do desenvolvimento local que tem como apoio a Fundação Geopark Araripe. Assim, essa pesquisa é fundamentada em revisão bibliográfica acerca do mercado imobiliário e os fatores macroeconômicos que influenciam a investir no ramo, além da aplicação de questionários em hotéis na cidade de Crato para aquisição de dados primários. O setor de hotelaria, como um empreendimento imobiliário comercial, tem sido um ramo favorável para investimentos dada uma localidade ser detentora de fatores econômicos, sociais, culturais e turísticos favoráveis. Os resultados mostraram que investir no setor de hotelaria do município, propicia a geração de empregos, assim como a mobilização de crescimento em outros setores, sobretudo do turismo, pois dinamiza as potencialidades da região em questão. Tourism as market real estate in booster Crato (CE, Brazil): a study in the hospitality industry The real estate sector is directly linked to favorable local economic factors, which in turn influence the urban space and streamline the economy. Thus, this article intends to address your investment in real estate, to discuss conceptual basis about investments and real estate market to better understand this dynamic of economic developments. The market as a place of economic agents in motion, they are subject to supply and demand, which in a dynamic environment capitalist contradictory subdued market competition is necessary to overcome the global and highly competitive markets, successful organizations They share a strong emphasis on innovation, learning and collaboration. We seek to identify the behavior of investments in real estate, a case study in the hospitality sector in the city of Crato-CE, located in the Metropolitan Region Cariri-RMC. In this perspective, the city of Crato has attracted the attention of large tourist movement coming witness the pleasant climate of the city located in the foothills of the Araripe. This fact has real estate busy in the city itself and around the metropolitan area of Cariri which is inserted, in particular in the area called Crajubar, covering the cities of Crato, Juazeiro and Barbalha. These cities have entered a conurbation process and has presented a streamlined local economy favoring the expansion in the hospitality network. The region has a unique culture of colors and flavors, a warm and beautiful nature people, thus allowing, with its cultural diversity and tourist attraction, the promotion of local development which has the support of Geopark Araripe Foundation. Thus, this research is based on literature review about the housing market and macroeconomic factors that influence to invest in the business, as well as questionnaires on hotels in Crato city for the purchase of primary data. The hotel industry as a commercial real estate development, has been a favorable field for investment given locality be the holder of economic, social, cultural and tourist friendly. The results showed that investing in the city's hotel industry, allows the creation of jobs, as well as the growing mobilization in other sectors, especially tourism, as streamlines the potential of the region in question. KEYWORDS: Real Estate Market; Hospitality Industry; Tourism.


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