scholarly journals The Effect of Strategic Vision for the University Authorities in Administrating the Internal Client: A Case Study at Zarqa University

2018 ◽  
Vol 12 (6) ◽  
pp. 97
Author(s):  
Khaled Abdulwahab Alzeaideen ◽  
Majed Abdel-Mohdi Masadeh

The study aims at identifing the concept of strategic vision of the authorities in Zarqa University, identifing the most important elements, and proposing the appropriate mechanisms to meet the future challenges facing the university leader as a result of competition and how to maintain the teaching and non-teaching staff within the institution to enhance loyalty of the 'internal client ' in the future. Strategic vision variables were used; future status was determined, goals achieved by the vision were achieved, university culture was selected, and the appropriate strategy was chosen as independent variables affecting a dependent variable that is is the internal client relations management. The researchers collected the initial data of the study by means of a special questionnaire. The sample consists of (115) out of 300 faculty members at Zarqa University of various qualifications, ranks and experience.The results of the analysis show that there is a strong and significant effect on all elements of the strategic vision on internal client relationship management, and demographic variables (gender, age group, job title and years of experience) contributed intrinsically to the response of the sample regarding the adoption of the strategic vision factors in managing the internal client relations.Based on the findings of the study, the researchers proposed a number of recommendations to the administration of the university, focusing on spreading and supporting positive culture among faculty members, setting specific and clear objectives for the future to all university employees, along with constructing lucid future strategic directions, and updating the vision and mission of the institution. It is also recommended to comprehensively expand the study of the impact of strategic and other organizational factors; and programs and plans of management development on improving the management of relationships with the internal client of the University.

2020 ◽  
Vol 38 (2) ◽  
pp. 317-336 ◽  
Author(s):  
Javaria Javaid ◽  
Saira Soroya ◽  
Khalid Mahmood

Purpose The purpose of this study is to examine the attitude of faculty members towards knowledge-sharing in the University of Education, Lahore. The impact of personal and organizational factors that may contribute to effective knowledge-sharing among the university’s teaching staff is also analyzed. The factors affecting the willingness of the faculty members to share knowledge are broadly classified as “organizational” and “personal” factors. Design/methodology/approach A questionnaire-based survey was conducted on permanent teaching staff working at different campuses of the University of Education all over the province of Punjab, Pakistan. The survey instrument for this study was adapted from four studies. The questionnaires were distributed among 246 faculty members personally. Findings The findings of the study showed that the faculty members were familiar with the importance of knowledge-sharing and were also interested in sharing their knowledge and expertise with others. The results showed that organizational factors (trust, reward system and organizational culture) played a vital role in enhancing the knowledge-sharing attitude of faculty members. The impact of these factors on knowledge-sharing attitude was significant. Originality/value This is the very first study which explored the personal and organizational factors of knowledge-sharing in a specific academic institution from Pakistan. The findings of the research provided useful insights to the management of the University of Education particularly and other universities in general to design strategies for enhancing knowledge-sharing culture in the higher education institution. These findings may also be helpful for other developing countries.


2020 ◽  
Vol 31 (2) ◽  
pp. 301-333
Author(s):  
Souad Mohamed Rjah ◽  
Ahmed Irhayyim Abdullah

The study aimed to identify the impact of inspiring leadership in reducing organizational conflicts among faculty members at the Iraqi University, by highlighting the dimensions of inspiring leadership, namely self-confidence, change management, employee empowerment, and strategic direction. This study relied on the data collected by developing a questionnaire designed for this purpose based on previous studies, distributed to (255) members of the teaching staff in colleges and scientific departments at the Iraqi University. To test the study hypothesis, multiple linear regression used. The most important findings of the study: The presence of a statistically significant effect of the four inspiring leadership dimensions in reducing the causes of organizational conflict, also that one of the most common causes of organizational conflict is the low level of cooperation between faculty members within the university. The study presented some recommendations, the most important of which are: the necessity of developing the dimensions of inspiring leadership by enhancing trust and spirit of cooperation between academic leaders and faculty members because of its direct impact in reducing the causes that lead to the occurrence of the organizational conflict. In addition, reviewing the policies that lead to non-cooperation and harmful and negative competition among them, as it is one of the leading causes of organizational conflict.


2017 ◽  
Vol 51 (3) ◽  
pp. 406-420 ◽  
Author(s):  
Gayle Kerr ◽  
Louise Kelly

Purpose The purpose of this paper is to benchmark the progress of integrated marketing communication (IMC) education, by replicating and extending a study on IMC education by Kerr (2009). It documents progress, examines the impact of digital disruption and concludes with an agenda for change. Design/methodology/approach Using the Delphi technique, this study recruited leading IMC educators and thought leaders internationally to find consensus on an important range of IMC issues, including its place within the university, the IMC brand, curriculum, impact on practice, the incorporation of digital and future challenges. Findings IMC has strengthened its place within the university and also within the minds and understanding of academics, students and industry. Digital disruption provides many challenges including updating curriculum and up skilling staff. It is vital, however, that IMC thinking be positioned as the integrator and digital as the facilitator, providing platforms to actualise IMC strategy such as content, customer service and cross-functional planning. Practical implications This study shows what IMC education has achieved since Kerr’s (2009) study. Further, it outlines what needs to be achieved in the future by providing a “To do” list for IMC educators. Originality/value It is vital that the development and progress of this important new area of study is tracked to ensure industry challenges are met, such as digital disruption, and the right education for IMC managers of the future is provided.


2019 ◽  
Vol 118 (11) ◽  
pp. 303-312
Author(s):  
Jamal Asad Mezel ◽  
Adnan Fadhil Khaleel ◽  
Kiran Das Naik Eslavath

This empirical study show that the impact of all styles was well moderate. The means of effect of all styles were less than 3 out of 5. It means the expected impact of transformational affect upon the all dimensions of the activities, are not expected due to the traditional styles of leadership and the lack of information about the transformational leadership styles which can guide leaders to use such styles in the organization which may be this results due to lack of trained leaders and necessary knowledge with the leaders in all universities about transformational styles the traditional form of the leadership styles which used by the university leaders affect the communication between all levels of the administration and the faculty members which has consequence because decrease in motivation and a self-consideration from the administration.


Author(s):  
Akhurbek А. Magometov ◽  
Boris A. Takhokhov

The article presents the authors ‘view on the activities of the scientific journal” Bulletin of the North Ossetian State University named after K. L. Khetagurov”. The relevance of the article is due to a significant increase in the role of research work of teachers and students of universities and the requirements for their publication activity; the importance for the university of having highly rated scientific journals and the increasing importance of the scientific publication of the university for improving the training of students. At the scientific and theoretical level, the changes that were determined by the modernization of education in the country and the need to improve the quality of scientific publications in accordance with the vector of development of international high-ranking publications and the desire of the university management and the editorial board to keep the journal in the trend of modern science are understood. Attention is paid to the problem of evaluating and reviewing scientific articles, the idea of the impact of reviews on the development of scientific knowledge is justified; the systematic work of the editorial board on the introduction of scientific research into the educational process of the university is shown. The new tasks of the editorial board are considered, the solution of which will contribute to improving the quality of the publication and the research activities of the teaching staff and students of the university. The purpose of the work is to substantiate the author’s approach to the current state, functioning and perspective view of the development of the university scientific publication and to determine its place in the modern scientific and educational space. The research methodology is based on systematic, activity-based and culturological approaches using such methods as systematization, generalization, analysis, description and comparison.


Author(s):  
Mauricio I. Dussauge-Laguna ◽  
Marcela I. Vazquez

The chapter provides an overview of how policy analysis takes place in Mexican Think Tanks. It focuses on two of the few organisations of this kind that currently exist in the country: the Centro de Investigación para el Desarrollo (CIDAC, or Centre for Research for Development) and the Centro de Estudios Espinosa Yglesias (CEEY, or Centre of Studies Espinosa Yglesias). The chapter is divided into four sections. The first discusses the main features of think tanks, with a particular focus on the Mexican ones. The second presents the origins and general objectives of CIDAC and CEEY, and describes how these two organizations conduct policy analysis. The third compares both cases, paying particular attention to how they define their topics of interest, how they gather relevant information, what kind of policy products they generate, what kind of communication channels they use, and how they assess the impact that their analyses may have had. The chapter closes with some conclusions and general remarks about the future challenges of policy analysis in Mexican think tanks.


2021 ◽  
Vol 20 (3) ◽  
pp. 21-26
Author(s):  
Zamzam Amhimmid Mare

This study aims to show the importance of evaluating the teaching performance level of the University teaching members. It also aims to provide the suggested mechanisms for evaluating the teaching performance of the teaching staff members of Sebha University. This study was based mainly on documents and analytic description to collect information about the importance and ways of evaluating teachers with reference to some of the international experiences on teaching performance development. This study concluded that the absence of an experienced entity that would develop the teaching performance of faculty members is one of the main reasons for the weak teaching performance at Sebha University. Based on the results of the study, it is recommended that there should be a planned system based on measured standards and criteria for evaluating staff members to improve the quality of teaching in the higher education domain. 


Author(s):  
George Kilada ◽  
Victoria Thomsen ◽  
Jillian Seniuk Cicek ◽  
Afua Adobe Mante ◽  
Randy Herrmann

A qualitative narrative study was designed to examine the impact on students’ learning when an Elder came to speak to students in a Technology, Society and the Future course in the Price Faculty of Engineering at the University of Manitoba. This study accounts for one student’s story as heard through an open-ended narrative interview facilitated by a team of researchers, and restoried into a problem-solution narrative structure. The preliminary findings highlight the impact of the Elder’s teachings on the student, the importance of Indigenous People’s Knowledges and perspectives in engineering education, and the importance of making space for students to reflect on these learnings.


2020 ◽  
Vol 12 (4) ◽  
pp. 410-426
Author(s):  
Mateus Panizzon ◽  
Paulo Fernando Pinto Barcellos

When addressing the possible futures for the university, one can ask what the new critical success factors (CSF) are that represent the core of the University of the Future, from a strategic perspective of analysis. Considering the Society 5.0 paradigm, characterized by higher levels of uncertainty, turbulence, and balance between technology and human values, adaptation to the ecosystem becomes an essential competence. Based on the literature, considering the convergence of organizational cybernetics and biomimetics, this theoretical article proposes a set of new CSF for the University of the Future, expanding the analysis of Society 5.0 and the future challenges for universities. Additionally, proposes a maturity model with eleven dimensions and three stages to support this discussion, visioning a future scenario. This foresight approach provides new insights to think over strategic critical success factors for the university to respond to possible and sustainable futures. Reconfiguration, purpose, and digitization are capacities to address the new environment set in this Smart Society. With this analysis, strategic questions are proposed for researchers and practitioners, especially to address global and regional challenges that universities will face, particularly due to the technological gap established between countries.


2017 ◽  
Vol 10 (10) ◽  
pp. 102
Author(s):  
Alaa A. Asowayan ◽  
Sammar Y. Ashreef ◽  
Haya S. Aljasser

Several changes have occurred over the past century in the education system of Saudi Arabia. The changes have largely been associated with the fact that in the 21st century, information and communication technology is highly applied in the learning process, thereby leading to a major transformation of the process. The application of information and communication technology has also transformed interactions and rapidly changed the learning process, giving a new meaning to social interactions. Enterprises that operate in the information age enjoy information interchange, collaboration, and adoption and application of innovative tendencies and shared decision-making. Students’ demands have changed in that they no longer hope for middle-class success or application of routine skills, but they measure success in terms of ability to share, communicate and apply information to arrive at solutions to complex problems. The changing learning environment requires that the teaching staff learns new tendencies and skills that they can apply to cope with the ever-changing learner and general society expectations. Teachers’ competence at work is measured in terms of their ability to improve the power of technology in enhancing creation of new knowledge. Therefore, leaders of teacher education programs are responsible for developing sustainable programs that allow for teacher education. Training has become part of the ethics of the teaching profession, and members of the teaching staff must be ready for training throughout their profession. This paper will shed light on the training program of faculty members in two well-known universities in the United States: the University of Maryland & George Mason University, as an attempt to compare the above educational establishments with the conditions of training of faculty members of King Saud University in Saudi Arabia to suggest a training plan to develop training programs in KSU. It is time when leaders in educator preparation should critically reexamine their roles in the 21st century knowledge and skills whose landscape has largely changed.


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