Digital reference services in national libraries: A study of the british library, library of congress, russian state library and national library of france

Author(s):  
Sadaf Zia ◽  
Muzamil Mushtaq
Author(s):  
Margarita Y. Dvorkina

The purpose of this study is to identify and analyse services on the websites of national libraries of Russia. The author presents definition of the concept “library (library and information) service” and highlights the essence of these services. The article analyses how the services are presented on the official websites of national libraries: the Russian State Library (RSL), the National Library of Russia (NLR) and the Presidential Library named after B. Yeltsin (PL). The author uses the following methods: analysis of texts of library sites, comparison, generalization, classification analysis. RSL names the services on the main page of the website and provides the list of fee-based services. NLR also demonstrates services twice, but more complete list presents on the main page of the site. PL does not provide the full list of services on the website, but lists some services in the section “Access to Resources” (also, the site presents “The Price List of fee-based services (works)”. Electronic services of national libraries of Russia are allocated.The author characterizes classification of services on the website of each national library. Analysis of these services shows that they are not presented comprehensively (most fully in the RSL), and the services are called and classified by libraries in different ways. Users accessing different national libraries are not always able to understand exactly what services are described there.The article proposes classification of library and information services developed by the author. The classification is based on two attributes: the object that is requested by the user (document, reference, etc.), and the place of service. This classification can be used by both national and other libraries.


Author(s):  
Grigoriy L. Levin

The article highlights the research work “Information and bibliographic activities in the modern electronic environment”, “Electronic bibliographic products in the structure of information resources of Federal and Central regional libraries” carried out by the Scientific research Department of bibliography of the Russian State Library in 2017 — the first half of 2018. The author considers a number of general theoretical and methodological issues: what are the library’s information resources; what is the place of bibliographic resources in their structure; and what is the type-specific structure of bibliographic resources of library, including electronic ones. The important part of the library’s information resources are bibliographic resources, including electronic of two main types (classes): innovative (bibliographic databases, electronic catalogues), and traditional (bibliographic catalogues-inventories, indexes, lists, reviews, etc.). The article presents the results of the comparative analysis of resources of the second type created in the Russian State Library and the National Library of Russia in 2009—2017.The websites of both libraries contain digital copies and electronic versions of printed bibliographic publications, as well as original bibliographic products (which have no printed analogues). Online bibliographic products have firmly taken their place in the structure of information resources of national libraries, somewhere supplementing them and somewhere replacing the printed format.


Author(s):  
Semen M. Iakerson

Hebrew incunabula amount to a rather modest, in terms of number, group of around 150 editions that were printed within the period from the late 60s of the 15th century to January 1, 1501 in Italy, Spain, Portugal and Turkey. Despite such a small number of Hebrew incunabula, the role they played in the history of the formation of European printing cannot be overlooked. Even less possible is to overestimate the importance of Hebrew incunabula for understanding Jewish spiritual life as it evolved in Europe during the Renaissance.Russian depositories house 43 editions of Hebrew incunabula, in 113 copies and fragments. The latter are distributed as following: the Institute of Oriental Manuscripts of the Russian Academy of Sciences — 67 items stored; the Russian State Library — 38 items; the National Library of Russia — 7 items; the Jewish Religious Community of Saint Petersburg — 1 item. The majority of these books came in public depositories at the late 19th — first half of the 20th century from private collections of St. Petersburg collectors: Moses Friedland (1826—1899), Daniel Chwolson (1819—1911) and David Günzburg (1857—1910). This article looks into the circumstances of how exactly these incunabula were acquired by the depositories. For the first time there are analysed publications of Russian scholars that either include descriptions of Hebrew incunabula (inventories, catalogues, lists) or related to various aspects of Hebrew incunabula studies. The article presents the first annotated bibliography of all domestic publications that are in any way connected with Hebrew incunabula, covering the period from 1893 (the first publication) to the present. In private collections, there was paid special attention to the formation of incunabula collections. It was expressed in the allocation of incunabula as a separate group of books in printed catalogues and the publication of research works on incunabula studies, which belonged to the pen of collectors themselves and haven’t lost their scientific relevance today.


Author(s):  
Yu. N. Stolyarov

The XI all-Russian scientific and practical conference of heads and specialists of information services on culture and art "Information context of culture: resources, technologies, service", organized by the Russian state library, the Russian state library of arts and the St. Petersburg state Institute of culture, was held in Moscow. It was attended by more than 90 representatives of the cultural authorities, Federal, Central regional and municipal libraries, universities and training centers for training, as well as other institutions of culture, science, education, media and bookselling 24 regions of theRussian Federation. Thanks to online broadcasts, the total audience of the event increased by almost 200 people. Heads and specialists of the national libraries ofArmenia,BelarusandKazakhstantook part in the event via video link. The program included 36 reports and presentations. They were presented at a special session "Year of theatre in the library", Round table" national library as a center of information on culture and art", section "Information potential of cultural organizations in the implementation of the state cultural policy". As a result of such events, the Russian state library publishes collections of materials. The last one was released in 2018.


Author(s):  
Monika Segbert ◽  
Alexander Vislyi

The Russian State Library, the national library of the Russian Federation (until 1992 known as Lenin State Library), began in 1862 when Count N.P. Rumyantsev bequeathed his collection of books, manuscripts, and other materials to the state. From the beginning the library received a free copy of all Russian publications. The library started to look into automation in the late 1960s. Eventually, after a series of false starts and small initiatives, a feasibility study was set up in 1995, funded by the European Commission, focusing on library automation while setting the issue in the wider context of collection development, building improvements, conservation, document supply and staff development. As a result of this study the Russian State Library was awarded a Tacis project and a budget of one million Euro over 18 months (later extended by six months, plus 300,000 Euro for the extension). Tacis fosters the development of links between EU countries and the states of the former Soviet Union and Mongolia. A key area of Tacis activity is Know-How transfer, carried out through policy advice, consultancy teams, training studies and partnerships. Several other varied projects have been initiated. Many positive changes have occurred during the project, notably in the development of staff.


Author(s):  
Graham Cranfield ◽  
Joe Hellowell

A questionnaire survey was carried out in the humanities reading rooms of the British Library one day each month from September 1990 to August 1991 with the aim of providing information of help in planning services, particularly at the new building in St Pancras. Readers were asked about their occupations, nationalities, the location of the academic institutions to which they were affiliated, the reasons for and frequency of their visits etc. 65% of readers were academic staff or students, and 33% lived outside the UK; 31% said they had visited the library over 50 times in the past year. The results were compared, where appropriate, with earlier surveys in 1968 and 1977. These comparisons highlighted significant seasonal variations in patterns of usage. It was not possible to compare the results with those from surveys by other national libraries, because of widely differing survey methods and content of reports.


2018 ◽  
Vol 119 (5/6) ◽  
pp. 342-356 ◽  
Author(s):  
Wilhelm Uutoni

Purpose The purpose of this study was to evaluate digital reference services at the Namibia University of Science and Technology (NUST) and the University of Namibia (UNAM) library. Two aspects were evaluated, namely, “resources” and “elements of the general digital reference model”. Design/methodology/approach This study adopted a descriptive case study approach and used qualitative research methods, which comprised interviews and an observation checklist. The population consisted of librarians working at NUST and UNAM Library. Findings The research findings showed that these libraries used the general digital reference model in providing responses to the library users. The study established that the two libraries did not follow the International Federation of Library Associations and Reference and User Services Association standards of staffing and training of librarians working with digital reference services. The study further found that a lack of ability to fully demonstrate to users how to access various library services was one of the major problems that the librarians experienced. Research limitations/implications The study was limited to two academic libraries: UNAM and NUST. Originality/value The study could contribute to a better understanding of digital reference services provided by NUST and the UNAM libraries and contribute to the body of knowledge on the subject of digital reference services, especially in an African context, where few studies have been conducted on this subject. The two libraries could use the findings to improve digital reference services, plan for intervention and develop the services.


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