scholarly journals CORRELATION BETWEEN EMOTIONAL INTELLIGENCE AND INTUITIVE DECISIONMAKING STYLE AMONG TOP AND MIDDLELEVEL MANAGERS IN SLOVENIAN AUTOMOTIVE INDUSTRY

2016 ◽  
Vol 1 (9) ◽  
Author(s):  
Ivan Erenda ◽  
Maja Meško ◽  
Boris Bukovec
Keyword(s):  
Decision Making ◽  
Emotional Intelligence ◽  
Statistical Analysis ◽  
Automotive Industry ◽  
Scientific Evidence ◽  
Middle Level ◽  
Limited Resources ◽  
Intuitive Decision Making ◽  
High Level

A high level of dynamics in automotive industry requires a high level of skillsfrom its managers to deal with the surprising and unexpected new challenges.According to the testimony of scientific evidence through the use of intuition and intime limited resources, decision-making can improve the time needed to solve them,as well as improve the quality of decisions. The main purpose of the study is toidentify possible correlation between level of emotional intelligence and intuitivedecision-making among top and middle-level managers in Slovenian automotiveindustry. The study included 150 managers in Slovenian automotive industry. Thedata was collected by using two questionnaires. The first questionnaire was used inorder to determine emotional intelligence (SSEIT questionnaire) and the secondquestionnaire was used to identify decision-making style (GDMS questionnaire)among researched managers. Statistical analysis was carried out using SPSS forWindows 17.0, which showed high correlation between level of emotionalintelligence and intuitive decision-making style among top and middle-level managersin Slovenian automotive industry.

AN ANALYSIS OF DECISION-MAKING PERFORMANCES IN CROATIAN HOTEL ENTERPRISES FROM 1994 TO 1998

1999 ◽  
Vol 5 (1-2) ◽  
pp. 161-184
Author(s):  
Igor Brajdić
Keyword(s):  
Decision Making ◽  
Hotel Industry ◽  
Personal Characteristics ◽  
Educational Background ◽  
Middle Level ◽  
Main Task ◽  
Hotel Management ◽  
Strategic Decisions ◽  
High Level

Initial research on some of the decision-making features in Croatian hotel enterprises in the period from the end of 1994 until 1998 was carried out with the primary aim of determining possible discrepancies and forwarding likely hypotheses for the causes of these discrepancies. Our analysis into the characteristics of decision-making is focused on certain key factors which influence the quality of decision-making. These are: decision categories with regard to their effect on the system and with regard to type of problem-oriented situation at hand; the competence of the manager; knowledge and experience; personal characteristics: the age factor. Possible measures for improving and enhancing these factors are also proposed. This paper covers the large hotel enterprises in the Istria region and the Primorsko-goranska County and deals with both high-level and middle-level management. The following results can be singled out from our research: - Providing youth is one of the suppositions for entering the third millennium, we can say that high-level management in the Croatian hotel industry of 1998 has greater potential for achieving this goal than did the high-level management of 1994. - Data obtained show that high-level management is very well qualified with regard to educational background. However, the majority of high-level managers and a considerable number o f middle-level managers do not possess the necessary knowledge in the field of hotel management. This applies to the entire period observed. - The years of employment at current positions do not exceed 10 years meaning that high-level managers are more open to challenges which they can face confidently based on prior experience. - High-level managers devote too much time to operational and tactical decisions at the expense of their main task within the enterprise which is developing a strategy, a vision of the future and making it into a reality. -There is an obvious drop in the quality of high-level decision-making towards the end of the period observed. Although high-level management should be committed to non-programmed decisions, this is hardly the case in reality. These results clearly indicate the necessity to undertake immediate measures in the field of hotel management in order to: 1. Increase the level of hotel management knowledge in both high-level and middle-level managers. 2. Create a setting in which high-level management, throughout the country, will be motivated to take strategic decisions. 3. Develop the support apparatus to decision-making as an indispensable prerequisite to the successful development of the Croatian hotel industry.

DO REALLY EMOTIONAL QUOTIENT AND SPIRITUAL QUOTIENT AFFECT ON EMPLOYEE PERFORMANCE?

2017 ◽  
Vol 1 (1) ◽  
pp. 33-37
Author(s):  
Shofia Amin ◽  
Nany Mawaddah
Keyword(s):  
Emotional Intelligence ◽  
Statistical Analysis ◽  
Least Squares ◽  
Work Performance ◽  
Employee Performance ◽  
Spiritual Intelligence ◽  
Path Modeling ◽  
Emotional Quotient ◽  
High Level ◽  
Positive Effect

The main purpose of this study is to examine the effect of emotional quotient on work performance, and the effect of spiritual quotient on work performance at BPMPPT of Jambi City. Using 68 employees as respondent, the data were collected by distributing questionnaire and analyzed by using partial least squares path modeling (PLS-SEM). The results of the analysis show that overall emotional intelligence and spiritual intelligence employee BPMPPT Jambi city is at a high level of quotient. While employee performance BPMPPT Jambi city is at a level of performance was enough. The statistical analysis shows that partially and simultantly emotional quotient and spiritual quotient has significant and positive effect on employee performance. Keywords: Emotional Quotient, Spiritual Quotient, Performance

scholarly journals Pengaruh Kualitas Pelayanan Customer Service Terhadap Kepuasan Nasabah Pada Bank BJB Cabang Subang

ijd-demos ◽  
2020 ◽  
Vol 1 (2) ◽  
Author(s):  
Agus Dedi Subagja ◽  
Hanifah Hanifah
Keyword(s):  
Statistical Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Service ◽  
Descriptive Analysis ◽  
Total Sample ◽  
High Level ◽  
Statistical Analysis Methods ◽  
Research Analysis

Kualitas pelayanan adalah totalitas fitur dan karakteristik produk atau jasa yang tergantung pada kemampuannya untuk memuaskan kebutuhan yang dinyatakan atau tersirat. Kepuasan pelanggan adalah tingkat perasaan seseorang setelah membandingkan kinerja (atau hasil) yang ia persepsikan dibandingkan dengan harapannya. Penelitian ini bertujuan untuk menganalisis kualitas pelayanan customer service terhadap kepuasan nasabah dan menguji pengaruh kualitas pelayanan customer service terhadap kepuasan nasabah pada Bank BJB cabang Subang. Penulis menggunakan pendekatan kuantitatif dengan metode analisis deskriptif dan analisis statistik. Populasi pada penelitian ini sebanyak 3.841, dengan jumlah sampel yang diambil sebanyak 100 orang. Sedangkan alat pengumpulan data yang digunakan adalah kuesioner. Hasil analisis penelitian menunjukkan pengaruh kualitas pelayanan customer service terhadap kepuasan nasabah pada Bank BJB cabang Subang menunjukkan tingkat hubungan yang tinggi dengan kontribusi pengaruh yaitu sebesar 64,4% dan sisanya sebesar 35,4% dipengaruhi oleh faktor lain yang tidak diteliti.Service quality is the totality of features and characteristics of a product or service that depends on its ability to satisfy stated or implied needs. Customer satisfaction is the level of one's feelings after comparing the performance (or results) he perceives compared to his expectations. This study aims to analyze the quality of customer service service to customer satisfaction and examine the influence of customer service quality on customer satisfaction at the Bank of the Subang branch BJB. The author uses a quantitative approach with descriptive analysis and statistical analysis methods. The population in this study was 5,240, with a total sample of 100 people. While the data collection tools used were questionnaires. The results of the research analysis showed the influence of customer service quality on customer satisfaction at the Bank of the Subang branch BJB showed a high level of relationship with the contribution of influence that is equal to 64.4% and the remaining 35.4% is influenced by other factors not examined.

scholarly journals Addiction journals and the management of conflicts of interest

2016 ◽  
Vol 5 (1) ◽  
pp. 9-10 ◽  
Author(s):  
Kerstin Stenius
Keyword(s):  
Decision Making ◽  
Drug Research ◽  
Conflicts Of Interest ◽  
Scientific Evidence ◽  
Research Articles ◽  
Policy Makers ◽  
Research Findings ◽  
New Research ◽  
Political Decisions

Stenius, K. (2016). Addiction journals and the management of conflicts of interest. The International Journal Of Alcohol And Drug Research, 5(1), 9-10. doi:http://dx.doi.org/10.7895/ijadr.v5i1.233Scientific journals are crucial for a critical and open exchange of new research findings and as guardians of the quality of science. Today, as policy makers increasingly justify decision-making with references to scientific evidence, and research articles form the basis for evidence for specific measures, journals also have an indirect responsibility for how political decisions will be shaped.

Comparative analysis of patient satisfaction with COVID-19 medical care provided in telemedicine center

2021 ◽  
pp. 73-77
Author(s):  
A. V. Starshinin ◽  
A. A. Tyazhelnikov ◽  
A. V. Pogonin ◽  
E. V. Kostenko
Keyword(s):  
Patient Satisfaction ◽  
Comparative Analysis ◽  
Statistical Analysis ◽  
Medical Care ◽  
Dynamic Assessment ◽  
Medical Services ◽  
Level Of Satisfaction ◽  
Time Periods ◽  
High Level

The article presents the results of a dynamic analysis of the satisfaction of patients diagnosed with CAVID‑19 with the quality of medical services provided remotely at the telemedicine centre in Moscow in 2020.Purpose of research. Conduct a dynamic assessment of patient satisfaction with the quality of remote medical services provided in different time periods.Material and methods. The results of an anonymous survey of 424 patients on the quality of remote medical services were dynamically evaluated. The first group (138) received medical care from 01.04 to 30.04, the second one (286) – from 01.06 to 30.06 of 2020 after the implementation of measures to improve them. Statistical analysis was performed using IBM SPSS Statistics 20.0.Results. When analysing the results, a high level of patient satisfaction was revealed, but there was a significant (p < 0.05) difference in the level of satisfaction between the groups. The factors of connection between telemedicine services and patient satisfaction were identified, which served as the basis for organizational measures.Conclusion. Providing medical services using telemedicine technologies can be considered as one of the most effective ways to provide medical care.

Development of the Urban Environment Based on the Optimization of Management Decision-Making

2020 ◽  
Vol 26 (3) ◽  
pp. 322-327
Author(s):  
V. M. Medvedev
Keyword(s):  
Decision Making ◽  
Urban Environment ◽  
Management Decision ◽  
Practical Implementation ◽  
Management Decisions ◽  
Environment Management ◽  
Management Decision Making ◽  
High Level

The presented study identifies approaches to decision-making aimed at the optimal development of the urban environment.Aim. The study aims to develop proposals for improving methodological approaches aimed at the development of the urban environment and for using these approaches in the preparation of the corresponding management decisions.Tasks. The author assesses the problem of urbanization and shows how it affects the need to modernize the urban environment; formulates the principles of optimization of management decision-making aimed at the development of the urban environment; evaluates the possibility of the practical implementation of these principles (through the example of the federal city of St. Petersburg).Methods. This study uses strategic analysis, systems and case-based approach, comparative and retrospective analysis.Results. The practical aspects of designing the processes and approaches to urban environment management are examined. The efficiency of management is shown to depend largely on the optimization of management decisions that could improve the effectiveness of individual services aimed at the formation and development of a modern urban environment in the long term. The study describes the successful experience of St. Petersburg in developing the complex of urban environment management services.Conclusions. Improving urban environment management is an important aspect of increasing the population’s quality of life. As evidenced by St. Petersburg’s experience, to achieve a high level of comfort in the urban environment it is necessary to actively use the principles of consistency, innovation, and public participation in decision-making. The author recommends normative consolidation of these principles and their more active practical application in the management of Russian cities.

Orphan Implementations of Public Policy for Conflict-Oriented Issues

2021 ◽  
Vol 21 (2) ◽  
pp. 43-63
Author(s):  
Shulamith Gertel Groome
Keyword(s):  
Public Policy ◽  
Decision Making ◽  
Public Interest ◽  
Policy Process ◽  
Frame Of Reference ◽  
Limited Resources ◽  
Top Down ◽  
Bottom Up ◽  
Field Level ◽  
High Level

This paper aims to broaden our understanding of public policy characterized by issues of non-consensus. The idea of flexible, independent administrative decision-making for a conflict-oriented policy-type is addressed in terms of chronological constructions of policy process. Distributions of limited resources are a source of public contention likely to draw ambiguous high-level policy decisions that lack practical administrative directives. Conflicting institutional, professional and stakeholder influences, at various levels of policy processes, illuminate circumstances fostering implementations incongruent with politically motivated macro-declarations. Yet, this does not necessarily represent failed policy. A reevaluation of administrative systems, by critical deconstruction of the dominant top-down discourse, provides a frame of reference for valid divergent implementations. A conceptual progression from field-level interpretation and adaptation of macro policy, initiatory orphan implementations emerge as policy itself. This revised bottom-up modality of the policy process implies a working balance of combined outputs, providing equitable outcome to serve largescale public interest.

Development of the Revised Relational Maximization Scale and explorations of how relational maximization relates to personal and relational outcomes

2020 ◽  
Vol 37 (8-9) ◽  
pp. 2482-2509
Author(s):  
Alan C. Mikkelson ◽  
Colter D. Ray
Keyword(s):  
Decision Making ◽  
Two Dimensions ◽  
Total N ◽  
Domain Specific ◽  
Confirmatory Factor ◽  
Decision Making Styles ◽  
Exploratory Factor Analyses ◽  
Intuitive Decision Making ◽  
Relational Outcomes

Cheek and Schwartz argued for conceptualizing maximization as the goal of “choosing the best” coupled with the strategy of “alternative search.” Using this conceptualization, we conducted five studies (Total N = 1,617) to revise the Relational Maximization Scale. Two exploratory factor analyses (Exploratory Study and Study 1) confirmed that choosing the best and alternative search were empirically distinct. A confirmatory factor analysis (Study 2) demonstrated the strength of the factor structure for these two dimensions. Study 2 results also indicated that choosing the best correlated with rational and intuitive decision-making styles, whereas alternative search correlated with indecisive, avoidant, and intuitive decision-making styles. In Study 3, choosing the best was positively related to relational outcomes (e.g., satisfaction, commitment, and trust), whereas alternative search was negatively related to relational outcomes. Study 4 demonstrated that alternative search and the quality of alternatives were empirically distinct. Study 4 also showed that choosing the best was positively related to life satisfaction and optimism, whereas alternative search was positively related to regret and negatively related to optimism. Together, these studies validate the importance of examining domain-specific maximization in ongoing relationships and offer a new Revised Relational Maximization Scale. Specifically, we propose that the choosing the best subscale be used as a measure of the maximization goal and that the alternative search subscale be used as a measure of the maximization strategy.

Knowledge sharing and competitive intelligence

2014 ◽  
Vol 32 (3) ◽  
pp. 269-292 ◽  
Author(s):  
Tuan Luu
Keyword(s):  
Emotional Intelligence ◽  
Knowledge Sharing ◽  
Structural Equation ◽  
Building Blocks ◽  
Middle Level ◽  
Competitive Intelligence ◽  
Equation Modeling ◽  
Content Type ◽  
High Level ◽  
Positive Effect

Purpose – This research excursion through shipping companies in Vietnam sought to investigate whether organizational culture, ethics, and emotional intelligence influence knowledge sharing, which in turn enhances competitive intelligence scanning. This paper aims to discuss the above issue. Design/methodology/approach – In total, 401 responses returned from self-administered structured questionnaires relayed to 635 middle level managers were processed through structural equation modeling approach to test hypotheses. Findings – Knowledge sharing was proved to positively relate to clan, market, or adhocracy culture, ethics of care, and high level of emotional intelligence. Knowledge sharing also shows a positive effect on competitive intelligence scanning. Originality/value – For competitive intelligence scanning to be effective, knowledge should be shared among organizational members, which necessitates the three building blocks: supportive knowledge sharing culture (clan, market, or adhocracy culture), ethics or care, and heightened emotional intelligence.

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