TINGKAT KEPUASAN PEMUSTAKA DI DINAS PERPUSTAKAAN DAN KEARSIPAN KOTA SOLOK: ANALISIS LIBQUAL+TM

This study discusses the level of user satisfaction of the Solok City Library and Archives Service which was analyzed using Libqual+Tm. Libqual+Tm. Consists of three dimensions, namely affect of service, information control and library as place. The purpose of this study is to describe the level of user satisfaction at the Solok City Library and Archives Service. This research is a quantitative research with descriptive method. Data collection techniques through interviews and questionnaires. The research data was obtained from distributing questionnaires to the users of the Solok City Library and Archives Service as a population. Sampling from the study using incidental sampling technique and obtained a sample of 50 people. Based on the results of the study, the following conclusions were drawn: (1) based on the dimensions of the officer's performance in serving (affect of service) the users felt quite satisfied with the Adequacy Gap (AG) the dimension was positive with a score of 0.05 and the level of user satisfaction with the library was considered very satisfied. with the Superiority Gap (SG) is positive with a score of 0.52; (2) based on the dimensions of information quality and access to information (information control) the users are not satisfied with the Adequacy Gap (AG), the dimension is negative with a score of -0.20 and the level of user satisfaction with the library is considered very satisfied with the Superiority Gap (SG) is positive with score 0.25; (3) based on the dimensions of library facilities and infrastructure (library as place) the users are quite satisfied with the Adequacy Gap (AG) with a value dimension of 0.013 and the level of user satisfaction with the library is considered very satisfied with the Superiority Gap (SG) with a positive value with a score of 0.50 . Overall, the level of user satisfaction, the level of satisfaction of the users of the Library and Archives Service of Solok City, the users are quite satisfied with the average Adequacy Gap (AG) is positive with a score of 0.08 and the level of user satisfaction with the library is considered very satisfied with the average Superiority (SG). positive value with a score of 0.4.

Small Theological Libraries as Place

The idea of “library as place” has become challenged/problematized because of two concurrent realities—the pandemic and the growing popularity of online instructional delivery. These two realities have aggravated longstanding questions about the status of small theological libraries already struggling with limited personnel and resources. How can we envision the “theological library as place” in such a way that we can revalue physical space while also orienting and guiding development of virtual spaces? After speakers have shared concepts and resources, participants will be broken up into small groups to discuss experiences including challenges and successes and may focus on either physical place or virtual place.

Hubungan Antara Kualitas Layanan dengan Loyalitas Pemustaka: Studi Eksplanasi Survei di UPT Perpustakaan Institut Seni Indonesia (ISI) Padang Panjang Sumatera Barat

Tujuan penelitian ini untuk mengetahui hubungan antara kualitas layanan dengan loyalitas pemustaka di UPT Perpustakaan ISI Padang Panjang. Tujuan penelitian adalah untuk mengetahui hubungan antara acces to information, affect of service, personal control, serta library as place dengan loyalitas pemustaka. Metode penelitian ini menggunakan pendekatan kuantitatif dengan analisis survei eksplanatif. Teori yang digunakan pada penelitian ini adalah Teori layanan prima dan LibQual+TM (Library Quality). Populasi dalam penelitian ini adalah anggota aktif perpustakaan dengan teknik pengambilan sampel secara stratified random sampling. Teknik pengumpulan data pada penelitian ini menggunakan angket penelitian atau kuesioner, wawancara, observasi, dan studi kepustakaan. Berdasarkan hasil pengujian hipotesis yang diajukan semuanya diterima yakni: terdapat hubungan antara access to information dengan loyalitas pemustaka, terdapat hubungan antara affect of service dengan loyalitas pemustaka, terdapat hubungan antara personal control dengan loyalitas pemustaka, dan terdapat hubungan antara library as place dengan loyalitas pemustaka. Jadi kesimpulan umum dari penelitian ini yaitu terdapat hubungan antara kualitas layanan dengan loyalitas pemustaka.

ANALISIS KUALITAS LAYANAN SISTEM INFORMASI OPEN BIBLIO MENGGUNAKAN METODE LIBQUAL+

Sistem Informasi Open Biblio berperan sangat penting dalam otomasi Perpustakaan UIN SUSKA Riau guna meningkatkan kualitas layanan kepada pengunjung. Layanan dari sistem Open Biblio yang digunakan oleh pengunjung Perpustakaan UIN SUSKA Riau yaitu OPAC (Online Public Access Catalog) dan Sirkulasi. Akan tetapi masih ditemukan beberapa kendala terkait layanan sistem Open Biblio di Pepustakaan UIN SUSKA Riau, seperti ketidak akuratan data pada OPAC, informasi koleksi kurang update dan kurangnya fasilitas komputer sehingga mengahambat pengunjung untuk melakukan akses informasi. Tujuan dari penelitian ini adalah untuk mengetahui kualitas layanan sistem informasi Open Biblio di Perpustakaan UIN SUSKA Riau berdasarkan kepuasan pengguna. Analisis dilakukan dengan menggunakan metode LibQUAL+ dengan indikator Affect of Service, Information dan Library as Place. Berdasarkan analisis skor Adequacy Gap (AG) menunjukkan skor positif 0.32, berarti bahwa layanan yang diberikan telah memenuhi harapan minimum pengunjung “cukup puas” terhadap layanan yang diterimanya. Sedangkan skor Superiority Gap (SG) menunjukkan skor negatif -1,42, berarti menunjukkan bahwa kualitas layanan sistem informasi Open Biblio dinilai “baik”, berada pada “batas toleransi / zone of tolerance”, dimana kualitas layanan berada diantara tingkat harapan minimum dan harapan ideal (desired).

Seven Years of Noise Reduction Strategies in an Academic Library Improve Students’ Perceptions of Quiet Space, Especially Among Graduate Students

A Review of: McCaffrey, C. & Breen, M. (2016). Quiet in the library: An evidence-based approach to improving the student experience. portal: Libraries and the Academy, 16(4), 775-791. http://doi.org/10.1353/pla.2016.0052 Abstract Objective – To examine the interventions implemented by an academic library for noise management, and their impact on library users, over a seven-year period. Design – Retrospective data analysis. Setting – University library in Ireland. Subjects – LibQUAL data from 2007, 2009, 2012, and 2014. Methods – The researchers analyzed data from the 22 core LibQUAL questions and the three dimensions of library as place, information control, and effect of service. The study focused specifically on LibQUAL question LP2 in the library as place dimension: quiet space for individual work. Qualitative free text comments in the surveys related to noise or quiet issues were also analyzed. The adequacy mean was used to determine improvement in scores; this metric is calculated by subtracting the minimum mean score from the perceived mean score. Main Results – LibQUAL scores related to the quiet space question steadily improved over the seven-year period studied. The adequacy mean went from -1.2 to -0.13, representing a 1.07 degree of improvement. For all 22 questions, the adequacy mean increased from 0.02 to 0.38, showing overall improvement of 0.36. Researchers reviewed the data for all individual questions to measure the degree of change over the seven years; the quiet space question had the highest level of improvement of all of the questions. Considering user groups’ perceptions, there was a 2.03 degree of improvement for graduate students, while there was a 0.82 degree of improvement for undergraduates. The researchers wanted to know if the noise interventions had a specific impact on the quiet space question compared to a more general impact on the “library as place” dimension. None of the other “library as place” questions improved to the degree of the quiet space question. Of the “library as place” questions, question LP5, the group space question, was the only one where the adequacy mean dropped, with an adequacy mean difference of -0.23. External benchmarking conducted by the researchers put these results in an international context, using consortium data from ARL in North America and the Society of College, National and University Libraries (SCONUL) in the United Kingdom (U.K.). Conclusion – Based on the study findings, the long-term noise management program implemented from 2007 to 2014 at the University library had a measurable impact, and users’ perceptions of the quiet space in the library improved. Because perceptions improved most among graduate students, researchers concluded that future efforts for noise management strategies should consider focusing on this group.

From enhanced collaborations to space advancements: technologies to bring libraries (and librarians) full circle and into the future

Since the Journal of the Medical Library Association (JMLA) Virtual Projects section was first announced in 2012, the virtual projects featured in the JMLA have expanded or improved library spaces, services, collaborations, connections, and future directions. Virtual projects selected by the JMLA Virtual Projects Section Advisory Committee have been both practical and responsive to library and patron needs and illustrate ways that librarians are leading their communities and services in new directions. Virtual projects highlighted in this year’s section demonstrate innovative adaptations of technology into the modern medical library that strengthen collaborative commitments and clinical and research partnerships. They also illustrate how technologies support the idea of “library as place” by providing spaces for users to explore new technologies, as well as tools for space and service planning. This year’s virtual projects fully embrace changes in learning, research patterns, technologies, and the role of the health sciences librarian and the library.

PENGARUH BUDAYA ORGANISASI TERHADAP EFEKTIVITAS PENERAPAN E-LEARNING DENGAN METODE OCAI DAN HOT FIT

Budaya organisasi merupakan suatu kebiasaan-kebiasaan yang terjadi dalam tatanan organisasi yang mewakili norma-norma perilaku yang diikuti oleh para anggota organisasi. Dinas Perpustakaan dan Kearsipan Kota Pekanbaru telah menerapkan sistem Informasi Integrated Library System (INLISLite). INLISLite telah digunakan sejak tahun 2015, namun masih terdapat beberapa masalah seperti cenderung mendaftar member langsung ke petugas, cenderung tidak memakai OPAC, petugas tidak cepat tanggap, informasi OPAC tidak lengkap, tidak tersedia koleksi yang dibutuhkan, loker penyimpanan barang tidak terkunci. Metode yang digunakan OCAI dan LIBQUAL+TM model. OCAI terbagi dalam empat tipe budaya organisasi yaitu clan, adhocracy, market, dan hierarchy. LIBQUAL+TM model memiliki empat konstruk yaitu service affect, library as place, personal control dan information access. Tujuan penelitian ini untuk mengetahui pengaruh budaya organisasi terhadap kualitas layanan INLISLite. Sampel yang digunakan sebanyak 97 responden yang merupakan anggota (member) perpustakaan. Pengolahan data menggunakan Microsoft Excel dan SEM-PLS. Hasil penelitian ini adalah budaya dominan yang berjalan saat ini yaitu hierarchy dengan nilai 0,954. Hierarchy merupakan budaya yang sesuai standar peraturan dan prosedur, struktur kerja yang jelas. Pengaruh budaya organisasi terhadap kualitas layanan INLISLite adalah tidak berpengaruh dengan nilai 0,596, dengan tingkat pengaruh nilai harus mencapai (1,96) sehingga hal ini menunjukkan bahwa budaya organisasi tidak mempunyai pengaruh terhadap kualitas layanan INLISLite. Oleh karena itu budaya tersebut tidak meningkatkan kualitas layanan INLISLite.Kata Kunci: Integrated Library System, Kualitas Layanan, LIBQUAL+TM, OCAI, SEM-PLS.

ANALISIS KUALITAS LAYANAN PERPUSTAKAAN FAKULTAS PERTANIAN UNIVERSITAS PADJADJARAN DENGAN MENGGUNAKAN METODE LIBQUAL+TM

The purpose of the research is to analyze and determine the level of service quality of FAPERTA Library (Faculty of Agriculture) Padjadjaran University. The research method used in this research is descriptive survey method with a quantitative approach. The research instrument used to measure the level of service quality of FAPERTA Library of Padjadjaran University is LibQual+TM method. LibQual+TM method is a method that measures the level of service quality of a library based on three main dimensions are Affect of Service, Information Control, and Library as Place. The LibQual+TM method and perceived score, find out the service quality of Faculty of Agriculture Library, there is a gap between minimum expectation and actual (desired) expectation. Data collection of this research done by distributing questionnaires, observation, and interview. The results of the research show the quality of FAPERTA Unpad Library services for each measurement dimension LibQual+TM shows the service quality of FAPERTA Unpad Library is unpleasant. It indicates a lower user perception of what he or she is keeping before visiting the library.

Evaluating library service quality of University of Kashmir: a LibQUAL+ survey

Purpose The purpose of this paper is to evaluate the library service quality (LSQ) of University of Kashmir from the users’ perspectives based on the LibQUAL+ model approach. Design/methodology/approach The survey used the LibQUAL+ model to evaluate service quality (SQ) of Allama Iqbal Library (AIL), University of Kashmir, Srinagar (India). The data were collected from library users by administering the LibQUAL+ questionnaire in a printed format. Findings It has been revealed that AIL has succeeded in satisfying the minimum expectations of its users but could not meet the customers’ desired expectations that make them delighted. Library as Place (LP) and Information Control (IC) are the most satisfied dimensions of SQ of AIL, whereas Affect of Service (AS) is the least satisfied dimension. LP is the most desired dimension amongst LibQUAL+ dimensions. All LibQUAL+ items were found to be lying inside the zone of tolerance (ZoT). Further, “Library is secure and peaceful place for study, learning and research” (LP-21) was found as most important service item as per users’ desired expectations, while “Library staff shows dependability in handling users’ service problems” (AS-9) is marked as the least desired item. Originality/value Only a few studies have been carried out to evaluate the SQ of Indian university libraries as far as the LibQUAL+ model is concerned. Therefore, the findings of present survey will help to understand how far library has reached in satisfying users’ expectations as well as the areas or dimensions where it needs to improve.