The Time is Right for the Journal of Sustainable Marketing and Your Involvement is Critical

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Connecting Sustainable Marketing and International Marketing Strategy Standardization/Adaptation: Research Opportunities

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Exploring Antecedents to the Attitude-Behavior Gap for Sustainable Fashion Consumption in Germany

Climate change is a major concern today. This concern has led to the emergence of pro- environmental market trends, such as ethical consumerism. Although many consumers hold positive attitudes toward purchasing sustainable brands, their actual behavior is often inconsistent with their attitudes. This phenomenon, referred to as the attitude-behavior gap, has been an ongoing topic in many research papers. However, this gap with regards to sustainable fashion consumption has received limited attention and few researchers have identified potential marketing tactics to bridge the gap. The first purpose of this study is to gain insight on reasons behind the attitude-behavior gap for sustainable fashion consumption in Germany. The SHIFT framework is then applied to identify potential marketing tactics that could help reduce this gap. Fourteen interviews of German consumers, who expressed concerns about environmental degradation and stated that they had changed at least some of the their consumption behaviors in line with those concerns, were conducted to better understand attitudes toward purchasing sustainable fashion as well as factors that may impede behavior consistent with those attitudes. Interviews were analyzed using the grounded theory method. Analysis revealed the following potential contributors to the attitude-behavior gap for sustainable fashion: price, lack of presence, information, fashionability, self-over-sustainability and powerlessness. Based on these findings and the SHIFT framework, marketing tactics that could potentially influence sustainable fashion consumption were then identified. These tactics may prove useful for marketers in the sustainable fashion sector.

Boosting brand citizenship behavior through internal green marketing: The role of brand trust and willingness to be environmentally friendly.

Green marketing is a critical issue in today’s society. The purpose of this study is to investigate the influence of internal green marketing (IGM) on brand citizenship behavior (BCB). Drawing on the theoretical foundations of social identity theory, cognitive consistency theory, and social exchange theory, this study presents and validates a unique model that examines the mediating effect of brand trust and the moderating effect of willingness to be environmentally friendly on the relationship between IGM and BCB. Using a sample of 176 employees employed in a telecommunication company in Jordan, the findings of this study revealed that internal green marketing is a strong predictor of BCB. Further, the positive effect of internal green marketing on brand citizenship behavior is mediated by brand trust. The findings of this study also confirmed the contingent role of willingness to be environmentally friendly on the relationship between IGM and BCB. Theoretical and managerial implications have been provided accordingly.

The influence of spatial infrastructure on resort hotel crime : A case study in Crete

The primary objective of the study is to investigate the possible existence of significant links that bind spatial infrastructure and property layout with hospitality-related crimes. Under this topic, the researchers tried to shed light on a previously unexplored region of criminality within the service sector in Greece, investigating 4 and 5-star resort hotels on the island of Crete. A form of non-probability purposive sampling was applied. The methods of the research were three: Direct observation of hotel infrastructure, ranking of key variables by an expert panel, and a semi-structured interview with hoteliers. It derives from the results that the expansion of hospitality properties in smaller sites weakens effective security. Defining the way of how infrastructure affects crime, can lead to a differentiation in thinking during the designing process.

The nexus between corporate philanthropy and customer citizenship behavior: The role of corporate reputation and customer socialization.

Corporate philanthropy is one of the most debated topics among scholars for socially responsible firms. This study examines the impact of corporate philanthropy on customer citizenship behavior. Furthermore, this study aims to investigate the mediation effect of corporate reputation as well as the moderation effect of customer socialization on the relationship between corporate philanthropy and customer citizenship behavior. The population of this study consists of 393 students from one university in North Cyprus. Using the regression analysis method, the findings of this study revealed that corporate philanthropy positively affects customer citizenship behavior and such a relationship is partially mediated by corporate reputation. The result of the interaction effect reported for a positive significant effect of customer socialization on the relationship between corporate philanthropy and customer citizenship behavior. The research contributes to the literature by providing empirical findings on the relationship between corporate philanthropy and customer citizenship behavior as well as examining the underline mechanisms of how and under what conditions corporate philanthropy enhances customer citizenship behavior.

The impact of corporate social responsibility on customer citizenship behavior: The mediating role of customer-company identification and moderating role of generation.

This study investigates the impact of corporate social responsibility (CSR) on customer citizenship behavior in the hospitality industry. Further, it explores the mediation effect of customer-company identification and the moderating role of generation in the CSR-customer citizenship behavior relationship. Data from 430 customers have been collected from five-star hotels in North Cyprus and the structural equation model has been employed to test the study hypotheses. The results revealed that CSR has a strong impact on customer citizenship behavior. Further, customer-company identification partially mediated the positive relationship between CSR and customer citizenship behavior. Moreover, generation moderates CSR and customer citizenship behavior relationship.

The Effectiveness of Electronic Integrated Marketing Communications on Customer Purchase Intention of Mobile Service Providers: The mediating role of customer trust.

This study examines the impact of electronic integrated marketing communication (E-IMC) on customer buying intention. Furthermore, it explores the mediation effect of customer trust in the relationship between E-IMC and customer purchase intention. Empirical evidence was obtained from 277 mobile phone users in Palestine, and structural equation modeling applied. The findings of this study revealed that E-IMC positively impacts purchase intention. Further, each of E-IMC dimensions (online advertising, online sales promotion, and online relationship marketing) were also a significant predictor of purchase intention. The findings also revealed that the positive relationship between E-IMC and purchase intention is mediated by customer trust. We conclude with a theoretical contribution, managerial implications, limitations, and suggestions for future studies.

The antecedents and consequences of CSR skepticism: An integrated framwork.

Corporate Social Responsibility (CSR) skepticism is examined in marketing literature, but the understanding of its role in the domain of CSR is lacking. Previous studies revealed that consumers compensate for the companies that engage in CSR activities, but the level of CSR skepticism inhibits the success of CSR programs. This paper describes the antecedents and consequences of CSR skepticism. The antecedents conclude the motives that affect the level of consumer skepticism about CSR programs, while the consequences examined the relationships between CSR skepticism and some outcome variables through two broad dimensions; the companies and consumer behaviors. The results have demonstrated the expected direction force of the motives on CSR skepticism, and the expected consequences of CSR skepticism on both the companies and the consumer behaviors. The findings have indicated that it is not sufficient for a company to solely engage in CSR, but they must also take into account the level or extent of CSR skepticism. This paper contributes to the literature by examining the antecedents and consequences of CSR skepticism, by integrating a framework of research on an important topic, and by offering broad paths for further research.

The relationship between collectivism and green product purchase intention: The role of attitude, subjective norms, and willingness to pay a premium.

Environmental degradation caused by the unsustainable consumption behavior of consumers puts a strain on the environment and is hindering sustainable development. One approach is to reduce or change consumption from traditional products to green products to avoid this negative impact and encourage a more sustainable economy. This paper examines the impact of culture over the consumer’s green purchase intention in Jordan by examining the collectivism cultural dimension to the Jordanian consumer and applying attitudes towards green products, subjective norms towards green products and willingness to pay a premium. A conceptual model is developed in this research by linking collectivism with green product purchase intention and applying the effect of attitude toward green products, subjective norms towards green products and WPP to see if these mediators affect the direct relation between collectivism and green product purchase intention. By contacting data from 143 consumers, the result of this study revealed that collectivism plays a significant role in enhancing green product purchase intention and that such a relationship is mediated by attitude toward green products, subjective norms towards green products, and willingness to pay premium.