User Satisfaction as a Measure of Information System Effectiveness

1993 ◽  
pp. 487-492
Author(s):  
James Y. L. Thong ◽  
Chee-Sing Yap ◽  
K. S. Raman
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
System Effectiveness

EFFECT OF TOP MANAGEMENT SUPPORT, SYSTEM QUALITY, AND INFORMATION QUALITY ON SATISFACTION ACCOUNTING INFORMATION SYSTEM USERS IN LEMBAGA PERKREDITAN DESA (LPD) IN UBUD DISTRICT

2019 ◽  
Vol 1 (1) ◽  
pp. 123-142
Author(s):  
Sang Ayu Putu Arie Indraswarawati ◽  
I Putu Deddy Samtika Putra ◽  
Ni Wayan Cahyani
Keyword(s):  
Information System ◽  
Support System ◽  
User Satisfaction ◽  
Information Quality ◽  
Accounting Information ◽  
Top Management ◽  
Management Support ◽  
System Quality ◽  
Accounting Information System ◽  
Top Management Support

The use of Accounting Information System (AIS) is very helpful in accommodating all the information needed to make an accurate decision. Indicators in determining the good and bad performance of an information system can be seen through AIS user satisfaction and usage. The purpose of this study was to determine the effect of top management support, system quality and information quality on AIS user satisfaction. The sample selection method used was purposive sampling. The research sample was 147 people consisting of administrators, loan officers and savings at 29 Lembaga Perkreditan Desa (LPD) in Ubud Subdistrict. The data in this study is primary data which is the answer from the questionnaire. The regression results show that all variables have a significance of 0,000. It shows that top management support, system quality and information quality have positive influences on Accounting Information System user satisfaction.

scholarly journals Development of Intelligent Information System for Digital Cultural Contents

Mathematics ◽  
2021 ◽  
Vol 9 (3) ◽  
pp. 238
Author(s):  
Yuna Hur ◽  
Jaechoon Jo
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Keyword Search ◽  
Relevant Information ◽  
Matter Content ◽  
System Stability ◽  
Knowledge Network ◽  
Intelligent Information ◽  
Subject Matter Content ◽  
Depth Interviews

A significant amount of digital cultural contents is shared online, but learners do not know where subject matter content is or how to find it. Therefore, there is a need for a service to improve educational quality by effectively providing relevant information in response to searches for content that is useful to learners. This study developed and tested the usability and utility of an intelligent information system that effectively searches and visualizes digital cultural contents. The system collects data on digital cultural contents, automatically classifies them, and creates content triple data to automatically display the results with a 3D timeline, knowledge network map, and keyword relation network map through content search, triple search, and keyword search. We also conducted a survey and in-depth interviews to verify users’ satisfaction with respect to the use and utility of the system. For the experiment, we developed survey questions to measure user satisfaction and conducted in-depth interviews regarding the system’s utility with a total of 65 subjects. The results show that the response for satisfaction with regard to the use and utility was generally “satisfied”. In addition, the system stability was evaluated as “high”.

Dynamic Decision Making System for Public Transport Routes

2016 ◽  
Vol 5 (3) ◽  
pp. 47-70 ◽  
Author(s):  
Maria Spichkova ◽  
Margaret Hamilton
Keyword(s):  
Decision Making ◽  
Information System ◽  
Public Transport ◽  
User Satisfaction ◽  
Spatial Planning ◽  
Formal Model ◽  
Dynamic Decision Making ◽  
Sustainable Cities ◽  
Decision Making System ◽  
Green Software

This paper presents a formal model of a decision making system for public transport routes. The approach focuses on (1) environmental and societal sustainability aspects of green software engineering, (2) spatial planning and optimisation for smarter sustainable cities, and (3) user satisfaction with this information system for the various contexts of passenger, driver and overall system view.

scholarly journals Information System Acceptance and User Satisfaction: The Mediating Role of Trust

2012 ◽  
Vol 57 ◽  
pp. 412-418 ◽  
Author(s):  
Erne Suzila Kassim ◽  
Sri Fatiany Abdul Kader Jailani ◽  
Hanitahaiza Hairuddin ◽  
Norol Hamiza Zamzuri
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Mediating Role ◽  
System Acceptance

The Software Support Analysis of Information System

2014 ◽  
Vol 644-650 ◽  
pp. 2965-2968
Author(s):  
Hua Wang ◽  
Xian Yu Li ◽  
Xue Ning Wang ◽  
Wei Na Liu
Keyword(s):  
Information System ◽  
Fault Diagnosis ◽  
Integrated Model ◽  
Fast Recovery ◽  
Software Support ◽  
Main Factors ◽  
Software Fault ◽  
System Effectiveness

Based upon the synopsis of software support of information system, this paper puts forward main factors, integrated model and phase tasks of software support of information system, and gives description to software supportability analysis technology, software fault diagnosis technology, software fast recovery technology and software remote support technology so as to increase software support capabilities and information system effectiveness.

scholarly journals Metode Pieces Framework Pada Tingkat Kepuasan Pengguna Sistem Informasi Perpustakaan Universitas Muhammadiyah Sorong

2021 ◽  
Vol 8 (1) ◽  
pp. 63
Author(s):  
Muzakkir Pangri ◽  
Sunardi Sunardi ◽  
Rusydi Umar
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
System Analysis ◽  
Performance Information ◽  
Analysis Model ◽  
Framework Analysis ◽  
Campus Environment ◽  
Level Of Satisfaction ◽  
Domain Performance

Abstrak: Sistem informasi mempunyai peran penting dalam menghasilkan informasi bagi semua tingkatan manajemen. Analis perlu mengetahui keperluan informasi yang diinginkan manajemen agar informasi yang dihasilkan oleh sistem informasi dapat berfungsi dan tepat bagi manajemen. Proses evaluasi terhadap kinerja dari sistem informasi diperlukan untuk mengetahui apakah sistem informasi Universitas Muhammadiyah Sorong berjalan sebagaimana mestinya. Evaluasi sistem informasi dapat dilakukan dengan cara yang berbeda dan pada tingkatan yang berbeda, tergantung pada tujuan evaluasinya. Dalam melakukan kegiatan analisis dan evaluasi sistem informasi, terdapat beberapa metode atau model analisis yang dapat digunakan salah satunya adalah model analisis PIECES Framework. Untuk mempermudah evaluasi, ditawarkan cara analisis dengan kerangka PIECES Framework yang menguraikan ke dalam 6 fokus analisis kelemahan yaitu Performance, Information and Data, Economy, Control and Security, Eficiency dan Service. Tujuan penelitan ini untuk mengukur tingkat kepuasan, mengetahui kelemahan serta kekuatan dan menganalisis komponen-komponen yang diperlukan untuk meningkatkan kualitas pelayanan, yang terdapat pada sistem informasi perpustakaan Universitas Muhammadiyah Sorong. Berdasarkan hasil perhitungan daftar pernyataan yang diberikan kepada responden yang merupakan pengguna sistem informasi perpustakaan Universitas Muhammadiyah Sorong, domain Performance, Information & Data, Economics, Control & Security, Efficiency, dan Service, semua berada pada kategori puas, artinya penerapan sistem informasi perpustakaan Universitas Muhammadiyah Sorong, yang saat ini digunakan dilingkungan Kampus sudah dapat diterima sesuai dengan kerangka PIECES Framework.   Kata kunci: kepuasan pengguna, PIECES Framework, website.   Abstract: Information systems have an important role in producing information for all levels of management. Analysts need to know necessity of the information that management wants so that the information generated by the information system can function and be appropriate for management. The process of evaluating performance of the information system is needed to determine whether the information system at the University of Muhammadiyah Sorong is running as it should. Information systems evaluation can be carried out in different ways and at different levels, depending on objective of the evaluation. In carrying out information system analysis and evaluation activities, there are several methods or analysis models that can be used, one of which is the PIECES Framework analysis model. To simplify the evaluation, an analysis method is offered with the PIECES Framework which describes the 6 focus of weakness analysis, that are Performance, Information and Data, Economy, Control and Security, Efficiency and Service. The purpose of this research is to measure the level of satisfaction, find out the strengths, weaknesses and analyze the components that need to be improved the quality of service, which is contained in the library information system of the Muhammadiyah University of Sorong. Based on the results of the calculation of the list of statements given to respondents who are users of the library information system at the Muhammadiyah University of Sorong, the domain of Performance, Information & Data, Economics, Control & Security, Efficiency and Service, all of in the satisfied category, meaning that the application of the library information system at the Muhammadiyah University of Sorong , which is currently being used in the campus environment is acceptable in accordance with the PIECES Framework.   Keywords: user satisfaction, PIECES Framework, website.

scholarly journals Model Satisfaction Users Measurement of Academic Information System Using End-User Computing Satisfaction (EUCS) Method

2020 ◽  
Vol 3 (2) ◽  
pp. 119-123
Author(s):  
Nur Aeni Hidayah ◽  
Elvi Fetrina ◽  
Alvali Zaqi Taufan
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
System Reliability ◽  
Educational Institution ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Practical Consideration ◽  
End User ◽  
Academic Information ◽  
End User Computing

As concrete steps in order to realize the vision and mission of an organization or educational institution is to implement the system of academic information. The one factor that influences the success of the academic information system is the satisfaction of users.  The problems in the user satisfaction are also issues that cannot be denied and continue to be studied. In consequently, having measurements related to user satisfaction is required. This research is done to see how the user satisfaction of the existing system has been implemented and to know what factorshas influenced the system. The method used in this study is a quantitative method using the End User Computing Satisfaction (EUCS) model whereas 255 respondents are chosen as the sample for the study. The purposive sampling technique is usedand the PLS-SEM approach with tools Smart PLS 3.0 is used for analyzing the data.  This research consists of 7 hypotheses and 8 variables, namely Content, Accuracy, Format, Timeliness, Ease of Use, System Reliability, System Speed and End-User Satisfaction. The research finds out that the current level of end-user satisfaction is in satisfied level. Inferentially, of the 7 hypotheses tested, 2 of them were rejected and the other 5; Accuracy, System Reliability, Timeliness, Content and System Spee;are accepted.Through this research, it is hoped that later it could be used as a practical consideration and theoretical study in thefuture.

scholarly journals PIECES FRAMEWORK ON THE IMPLEMENTATION OF RAPID ENUMERATION AND EVALUATION INFORMATION SYSTEM OF 2020 POPULATION CENSUS

2021 ◽  
Vol 17 (1) ◽  
pp. 47-52
Author(s):  
Rizka Ita Yuanita
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Population Census ◽  
Analysis Model ◽  
Framework Analysis ◽  
West Java ◽  
Major Activity ◽  
Rapid Enumeration ◽  
Environmental Unit ◽  
Evaluation Information

In September 2020, Statistics Indonesia (BPS RI) carried out a major activity, namely the 2020 Population Census At the SP2020 data processing stage, Mobile Capture is one of the options for photographing data collection results. During the use of mobile capture, BPS West Java Province encountered several obstacles. West Java Province BPS created an application called the Rapid Enumeration dan Evaluation 2020 Population Census Information System (Sicepat32 SLS) to monitor the attainment of enumeration to the smallest level (local environmental unit). To find out whether Sicepat32 SLS is working and functioning properly, it is necessary to evaluate the performance of the information system. The purpose of this study is to measure the level of user satisfaction with the application of Sicepat32 SLS and to assess whether Sicepat32 SLS can meet the needs of users. In this study, the PIECES Framework analysis model will be used and has produced an assessment score in the Performance domain of 4.07; Information and Data of 4.17; Economy 4.1; Control and Security with a score of 4.03; Efficiency with a score of 4.18 and Service getting a score of 4.18

scholarly journals Performance Evaluation of an Information Technology Intervention Regarding Charging for Inpatient Medical Materials at a Regional Teaching Hospital in Taiwan: Empirical Study

10.2196/16381 ◽  
2020 ◽  
Vol 8 (3) ◽  
pp. e16381 ◽  
Author(s):  
Min-Chi Liao ◽  
I-Chun Lin
Keyword(s):  
Information System ◽  
Teaching Hospital ◽  
Nursing Staff ◽  
User Satisfaction ◽  
Work Performance ◽  
Target System ◽  
System Quality ◽  
Positive Effects ◽  
Medical Materials ◽  
The Impact

Background The process of manually recording the consumption of medical materials can be time consuming and prone to omission owing to its detailed and complicated nature. Implementing an information system will better improve work performance. Objective The Information System Success Model was adopted as the theoretical foundation. The opinions of nursing staff were collected to verify the impact of the system intervention on their work performance. Methods This cross-sectional study was conducted at a regional teaching hospital. Nursing staff were invited to participate in the field survey. A total of 296 questionnaires were collected, and of these, 284 (95.9%) were valid and returned. Results The key findings showed that two critical factors (“subjective norm” and “system quality”) had significant positive effects (both P<.001) on user satisfaction (R2=0.709). The path of “service quality” to “user satisfaction” showed marginal significance (P=.08) under the 92% CI. Finally, the explanatory power of the model reached 68.9%. Conclusions Support from the top management, appointment of a nurse supervisor as the change agent, recruitment of seed members to establish a pioneer team, and promotion of the system through the influence of opinion leaders in small groups were critical success factors needed for implementing the system in the case hospital. The target system was proven to be able to improve work performance, and the time saved could be further used for patient care, thereby increasing the value of nursing work. The positive experiences gained from this study could lay the foundation for the further promotion of the new system, and this is for future studies to replicate. The example of the successful experience of the case hospital could also serve as a reference for other hospitals in developing countries like Taiwan with regard to the promotion of nursing informatization.

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