scholarly journals Model Satisfaction Users Measurement of Academic Information System Using End-User Computing Satisfaction (EUCS) Method

2020 ◽  
Vol 3 (2) ◽  
pp. 119-123
Author(s):  
Nur Aeni Hidayah ◽  
Elvi Fetrina ◽  
Alvali Zaqi Taufan
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
System Reliability ◽  
Educational Institution ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Practical Consideration ◽  
End User ◽  
Academic Information ◽  
End User Computing

As concrete steps in order to realize the vision and mission of an organization or educational institution is to implement the system of academic information. The one factor that influences the success of the academic information system is the satisfaction of users.  The problems in the user satisfaction are also issues that cannot be denied and continue to be studied. In consequently, having measurements related to user satisfaction is required. This research is done to see how the user satisfaction of the existing system has been implemented and to know what factorshas influenced the system. The method used in this study is a quantitative method using the End User Computing Satisfaction (EUCS) model whereas 255 respondents are chosen as the sample for the study. The purposive sampling technique is usedand the PLS-SEM approach with tools Smart PLS 3.0 is used for analyzing the data.  This research consists of 7 hypotheses and 8 variables, namely Content, Accuracy, Format, Timeliness, Ease of Use, System Reliability, System Speed and End-User Satisfaction. The research finds out that the current level of end-user satisfaction is in satisfied level. Inferentially, of the 7 hypotheses tested, 2 of them were rejected and the other 5; Accuracy, System Reliability, Timeliness, Content and System Spee;are accepted.Through this research, it is hoped that later it could be used as a practical consideration and theoretical study in thefuture.

scholarly journals User Satisfaction Analysis of Primary Care Information Systems in Semarang City with EUCS Model

2018 ◽  
Vol 7 (2) ◽  
pp. 120-125
Author(s):  
Asih Prasetyowati ◽  
Roro Kushartanti
Keyword(s):  
Primary Care ◽  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Ease Of Use ◽  
End User ◽  
Cross Sectional ◽  
Satisfaction Index ◽  
Care Information ◽  
End User Computing

Abstract   Primary Care Information System (P-Care) is used at the first level health facility (FKTP) for the service of patients of the National Health Insurance. The purpose of this study was to determine the success of using the P-Care information system by evaluating the system using the End User Computing Satisfaction (EUCS) Model. This is a cross-sectional survey research with Primary Care information system objects. The variables studied were the user satisfaction factors of the p-care information system including content aspects, accuracy, format, ease of use, and timeliness. The research subjects were primary care information system operators with 61 FKTPs as samples. Data were analyzed using descriptive analytical methods. P-care application user satisfaction index was 75.5 (satisfied category). This shows that respondents generally have received the primary care information system. The lowest index on A1 (system accuracy), C1 (accuracy of information), and T1&2 (timeliness of information). The lowest average user satisfaction index is on aspects of system accuracy and timeliness. To improve the index of primary care information system user satisfaction, the BPJS needs to improve system monitoring, increase feedback and increase report output. FKTP can develop a bridging P-Care system and structuring the medical record system to be more effective and efficient.   Keywords : information systems, user satisfaction, primary care, EUCS Model     Abstrak   Sistem Informasi Primary Care (P-Care) digunakan pada fasilitas kesehatan tingkat pertama (FKTP) untuk pelayanan pasien Jaminan Kesehatan Nasional (JKN).  Kepuasan pengguna aplikasi P-Care merupakan faktor penting dalam kinerja sistem informasi. Tujuan penelitian ini adalah mengetahui keberhasilan penggunaan sistem informasi p-care dengan melakukan evaluasi sistem menggunakan End User Computing Satisfaction (EUCS) Model. Jenis penelitian adalah penelitian survey bersifat cross sectional dengan obyek sistem informasi Primary Care. Variabel yang diteliti adalah faktor kepuasan pengguna sistem informasi p-care meliputi aspek content, accuracy, format, ease of use, dan timeliness. Subyek penelitian adalah operator sistem informasi primay care dengan 61 sampel FKTP. Data dianalisis dengan cara diskriptif analitik. Indeks kepuasan pengguna aplikasi P-care adalah 75,5 (kategori puas). Hal ini menunjukkan bahwa responden secara umum sudah menerima sistem informasi primay care.  Indeks terendah pada A1 (akurasi sistem), C1 (ketepatan informasi), dan T1&2 (ketepatan waktu informasi). Rata-rata indeks kepuasan pengguna paling rendah pada aspek akurasi sistem dan ketepatan waktu. Untuk meningkatkan indeks kepuasan pengguna sistem informasi primary care, maka pihak BPJS perlu meningkatkan monitoring sistem, meningkatkan feedback dan penambahan output laporan. FKTP dapat mengembangkan sistem bridging p-care dan penataan sistem rekam medis untuk pelayanan pasien yang lebih efektif dan efisien.   Kata kunci : sistem informasi, kepuasan pengguna, primary care, EUCS Model

scholarly journals Analisis Faktor-Faktor yang Memengaruhi Kepuasan Pengguna Sistem Akuntansi Instansi Basis Akrual (SAIBA) dengan Model End-User Computing Satisfaction

2018 ◽  
Vol 2 (3) ◽  
pp. 33-42
Author(s):  
Gigih Alfrian Pratama Putra
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Statistical Test ◽  
Ease Of Use ◽  
Accounting System ◽  
End User ◽  
New Information ◽  
Aceh Province ◽  
Positive Effect ◽  
End User Computing

Research of Accrual Base Institution Accounting System (SAIBA) as a new information system released in 2015 and mandatory will produce various satisfaction among application users. Application operator satisfaction as the user of information system is the most important thing in realizing the success of the information system. This study will examine the causes of the satisfaction of KPPN operators in the scope of Aceh Province based on the factors that influence it with the End User-Computing Satisfaction (EUCS) approach. The statistical test was conducted by using SPSS 22. The result of 209 respondents showed that the accuracy, format, and ease of use of the application had a positive effect on SAIBA user satisfaction in the scope of KPPN Type A1, while in the scope of KPPN Type A2, the format and timeliness had positive effect to user satisfaction.                    Abstrak Penelitian Sistem Akuntansi Instansi Basis Akrual (SAIBA) sebagai sistem informasi yang baru dirilis tahun 2015 dan bersifat mandatory akan menghasilkan kepuasan yang beragam di kalangan pengguna aplikasi. Kepuasan operator aplikasi selaku pengguna sistem informasi merupakan hal terpenting dalam mewujudkan kesuksesan sistem informasi tersebut. Penelitian ini akan mengkaji penyebab kepuasan operator satuan kerja KPPN lingkup Provinsi Aceh berdasarkan faktor-faktor yang memengaruhinya dengan pendekatan model End-User Computing Satisfaction (EUCS). Uji statistik dilakukan dengan menggunakan SPSS 22. Hasil penelitian dari 209 data responden yang diterima menunjukkan bahwa akurasi, format, dan kemudahan penggunaan aplikasi berpengaruh positif terhadap kepuasan pengguna SAIBA di lingkup KPPN Tipe A1. Sedangkan di lingkup KPPN Tipe A2, format dan ketepatwaktuan berpengaruh positif terhadap kepuasan pengguna.

scholarly journals Analisis Kinerja Sistem Informasi dengan Metode End-User Computing Satisfaction (Studi Kasus pada PT PLN Langsa)

2018 ◽  
Vol 2 (3) ◽  
Author(s):  
Roy Sari Milda Siregar
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Primary User ◽  
Point Of View ◽  
Ease Of Use ◽  
End User ◽  
Satisfaction Rate ◽  
New Information ◽  
Satisfaction Evaluation ◽  
End User Computing

This evaluation is crucial to develop a better understanding on whether the new Information System is applicable in supporting the staff duties and work responsibilities. This present study is aimed at evaluating the performance of the Information System based on the end-user’s point of view. This research is a descriptive-quantitative field study. In the data analysis, the framework of End-User Computing Satisfaction (EUCS) was used to the primary user-level which consist of five variables, namely, Content, Accuracy, Format, Ease of Use and Timeliness and an additional variabel, satisfaction. A total of 39 questionnaires were distributed to operators in PT PLN Langsa. Based on the analysis, the satisfaction rate as per the EUCS are as follows: low at 25.6%, medium at 56.64% and high at 18%. The percentage of user satisfaction to the information sistem is at 72,9% from the expected rate.Keywords: End-user computing satisfaction, user satisfaction, evaluation of information systems.

scholarly journals ANALISIS KEPUASAN PENGGUNA SISTEM INFORMASI E-CAMPUS DI IAIN BUKITTINGGI MENGGUNAKAN METODE EUCS

2019 ◽  
Vol 7 (3) ◽  
pp. 58
Author(s):  
Arif Saputra ◽  
Denny Kurniadi
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Positive Relationship ◽  
Population Data ◽  
Ease Of Use ◽  
End User ◽  
Independent Variables ◽  
State Research ◽  
The Relationship ◽  
End User Computing

This study aims to find out and analyze how the level of user satisfaction with an information system is being used, and to find out what factors influence the level of user satisfaction of the Information System. The object of this research is the E-Campus information system at the Islamic Institution of Bukittinggi state. Research is based on the importance of evaluation for the development of a system. The method used in this study is End User Computing Satisfaction (EUCS). The EUCS method consists of five independent variables, namely content, accuracy, shape, ease of use and timeliness and one dependent variable is satisfaction. Population data is N = 99 with the analysis results obtained by the correlation coefficient number of 73.3%. That is, there is a statistically positive relationship between content, accuracy, form, ease of use, timeliness, and satisfaction. if each variable has a higher correlation, it will increase the user satisfaction of the E-Campus Information System with the meaning of the relationship in the same direction.Keywords: End User Computing Satisfaction (EUCS), satisfaction, information system, E-Campus.

scholarly journals EVALUASI TINGKAT KEPUASAN PENGGUNA TERHADAP SISTEM INFORMASI WEB TEKNIK.UMPO.AC.ID MENGGUNAKAN METODE EUCS

KOMPUTEK ◽  
2019 ◽  
Vol 3 (2) ◽  
pp. 64
Author(s):  
Vandu Yogi Saputra ◽  
Dwiyono Ariyadi ◽  
Aslan Alwi
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Dominant Factor ◽  
End User ◽  
Display Format ◽  
A Value ◽  
Content Variable ◽  
End User Computing

The existence of an information system can make it easier to provide information and services. The Faculty of Engineering of Muhammadiyah University Ponorogo itself has an information system in the form of a website which is used almost every day by students. teknik.umpo.ac.id is a web address that is owned by the faculty of engineering, sometimes students have a lot of complaints about the information and services provided in it, whether the information is less up to date or even the appearance is a bit confusing when opened via a smartphone. The author aims to evaluate the information system to improve services to students. One method for measuring satisfaction is EUCS or End User Computing Satisfaction. Content variable in Content value gets 42.5% percentage which is included in the category of Disagree, Accuracy (Accuracy) of 62.6% percentage of which is in the category of Agree, Display (Format) with 65.73% of the percentage that is included in the Agree category . Ease of Use (user convenience) with a percentage of 77% included in the Agree category. On time (Timeliness) with a percentage rate of 29% which is included in the category of Disagree. The dominant factor in creating user satisfaction in the EUCS method on the technical website.umpo.ac.id is the variable that has the highest mean (mean), namely the ease of use variable which reaches a value of 77%, while the variable which has the lowest mean (mean), which is the Timeliness variable with a percentage of 29%.

scholarly journals Measurement of User Satisfaction Level in the Bina Darma Information Systems Study Program Portal Using End User Computing Satisfaction Method

2020 ◽  
Vol 2 (1) ◽  
pp. 154-162
Author(s):  
Nurul Adha Oktarini Saputri ◽  
Alvin Alvin
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Ease Of Use ◽  
System Study ◽  
End User ◽  
Study Program

Information systems study program portal is a website developed by Bina Darma University that aims to be a media for promotion and academic information system study programs. User satisfaction is the most important thing to be a benchmark for developers of information systems study program portals to improve the quality of their websites so that users are more satisfied and do a lot of searching activities, especially academic activity searches. But so far the information systems study program portal developer does not yet know the shortcomings of the information system study program portal, so analysis is needed to measure the level of user satisfaction. In an effort to achieve User Satisfaction with the portal of the bina darma information system study program which has the si.binadarma.ac.id domain, researchers used the end user satisfaction method (EUCS). The EUCS instrument includes five components: content, accuracy, format, ease of use, and schedule. The data in this study were collected with a questionnaire instrument that was distributed to students from the information systems study program. Furthermore, the data obtained were processed using SPSS software version 24. The sampling technique used in this study was simple random sampling. The results of this study are expected to be a reference to improve the quality of information systems study program portals.   Keywords: website, user satisfaction, EUCS

scholarly journals Evaluasi Kepuasan Pengguna Electronic Health Record (EHR) Menggunakan Metode EUCS (End User Computing Satisfaction) di Unit Rekam Medis Pusat RSUPN Dr. Cipto Mangunkusumo

2020 ◽  
Vol 11 (3) ◽  
pp. 258
Author(s):  
Gamasiano Alfiansyah ◽  
Andar Sifa’il Fajeri ◽  
Maya Weka Santi ◽  
Selvia Juwita Swari
Keyword(s):  
Electronic Health Record ◽  
User Satisfaction ◽  
Random Sampling ◽  
Sampling Technique ◽  
Ease Of Use ◽  
Health Record ◽  
End User ◽  
Electronic Health ◽  
Quantitative Descriptive ◽  
End User Computing

RSUPN Dr. Cipto Mangunkusumo is one of the hospitals whose services have used Electronic Health Record (EHR). The implementation of EHR is frequent loading and errors during service and lacking for several menus. The research purpose was to evaluate user satisfaction related to reporting on the Electronic Health Record (EHR) in the central medical records unit Dr. RSUPN. Cipto Mangunkusumo. This research was quantitative descriptive with population of all Electronic Health Record users in the central medical record unit, with 50 sample of respondents. The sampling technique was conducted by sistematic random sampling. Data was analyzed through scoring and presented in table form. The results showed that the dimension of accuracy was 73.28%, format was 71.6%, ease of use was 69.2%, content was 69.2 %, and timelines was 65.66%. These dimension scores indicated good criteria or the user was satisfied with the current Electronic Health Record (EHR) condition, but it requires the development of information systems by adding and adjusting modules contained in the EHR so that user satisfaction continues to increase. Keywords: evaluation; electronic health record (HER); end user computing satisfaction (EUCS) ABSTRAK Rumah Sakit Umum Pusat Nasional (RSUPN) Dr. Cipto Mangunkusumo merupakan salah satu rumah sakit yang pelayanannya sudah menggunakan SIMRS yang disebut Electronic Health Record (EHR). Penggunaan EHR sering loading dan error pada saat pelayanan dan ada beberapa menu yang masih kurang. Tujuan penelitian ini adalah untuk mengevaluasi kepuasan pengguna terkait pelaporan pada Electronic Health Record (EHR) di unit rekam medis pusat RSUPN Dr. Cipto Mangunkusumo. Penelitian ini adalah kuantitatif deskriptif dengan populasi seluruh pengguna Electronic Health Record di unit rekam medis pusat, dan sampel berjumlah 50 responden. Teknik pengambilan sampel dilakukan dengan sistematic random sampling. Analisa data dilakukan melalui skoring dan disajika ndalam bentuk tabel. Hasil penelitian menunjukkan bahwa dimensi keakuratan memiliki nilai tertinggi, yaitu 73,28%, tampilan 71,6%, kemudahan pengguna 69,2%, isi 69,2%, dan waktu 65,66%. Skor dalam dimensi tersebut termasuk dalam kriteria baik atau pengguna puas terhadap konsisi Electronic Health Record (EHR) saat ini, namun masih diperlukan pengembangan sistem informasi serta menambahkan dan menyesuaikan modul yang ada di dalam EHR sehingga kepuasan pengguna terus meningkat. Kata kunci: evaluasi; electronic health record (HER); end user computing satisfaction (EUCS)

scholarly journals End User Computing Satisfaction : Model Analisis Kepuasan Pengguna Aplikasi Menggunakan Partial Least Square Structural Equation Modeling (Studi Kasus)

2021 ◽  
Vol 8 (6) ◽  
pp. 1237
Author(s):  
Aditia Angga Perdana ◽  
Meinarini Catur Utami ◽  
Qurrotul Aini
Keyword(s):  
Customer Satisfaction ◽  
Real Time ◽  
User Satisfaction ◽  
Random Sampling ◽  
Simple Random Sampling ◽  
Ease Of Use ◽  
Partial Least Square ◽  
Equation Modeling ◽  
End User ◽  
End User Computing

<p class="infAbstract">Toyota Sales Operation atau dikenal sebagai AUTO2000 adalah bagian dari perseroan terbuka PT. Astra yang beroperasi di sektor otomotif dan sudah menjalankan beberapa servis untuk menaikkan kepuasan pelanggan. Salah satunya dengan menghadirkan AUTO2000 <em>Mobile</em>, sebagai fasilitas pemesanan servis kendaraan secara <em>online</em> yang bertujuan untuk memudahkan pengguna untuk mempercepat proses bisnis dan mengurangi bahkan menghilangkan durasi waktu mengantri. Namun dalam penerapannya masih banyak kekurangan maupun kelemahan yang dirasakan pengguna di antaranya masih ada <em>bugs</em>, tidak ada fitur <em>real-time chat</em> serta beberapa pengguna masih kesulitan menggunakan aplikasi tersebut. Capaian riset ini adalah menginvestigasi tingkat kepuasan pelanggan dan memperoleh variabel signifikan yang berdampak pada kepuasan pelanggan Aplikasi AUTO2000 <em>Mobile</em>. Metode riset ini menerapkan <em>End-User Computing Satisfaction</em> (EUCS) dengan cara kuantitatif dan diseminasi kuesioner mendapatkan informasi dari objek penelitian. Populasi dalam riset ini adalah pemakai AUTO2000 <em>Mobile</em>. Dari populasi tersebut terpilih sebanyak 252 responden dan diseminasi kuesioner dilaksanakan melalui daring dan membagikan secara langsung dengan cara <em>simple random sampling</em>. Setelah itu, data yang dikumpulkan diolah dengan program Microsoft Excel 2016 serta PLS-SEM mengoperasikan <em>tool</em> SmartPLS 3.2.7. Hasilnya, terdapat 5 jalur yang diuji, H<sub>0</sub> ditolak untuk empat variabel dan H<sub>0</sub> diterima untuk satu variabel. Terdapat empat variabel yang berpengaruh signifikan pada kepuasan pelanggan AUTO2000 <em>Mobile</em> yaitu: <em>accuracy</em>, <em>content</em>, <em>format</em> dan <em>ease of use</em>.</p><p class="infAbstract"> </p><p class="infAbstract"><em><strong>Abstract</strong></em></p><p class="Judul2"><em>Toyota Sales Operation or known as AUTO2000 is part of the public company PT. Astra </em><em>that</em><em> engaged in the automotive sector and has done several service improvements to increase customer satisfaction. One of them is by presenting AUTO2000 Mobile, which is an online vehicle service ordering facility that is implemented </em><em>to make </em><em>it easier for users</em><em>, therefore</em><em> it is </em><em>considered to</em><em> speed up business processes and reduce or even eliminate the duration of the queue. But in its implementation there are still many shortcomings and weaknesses felt by users including bugs, there is no real-time chat feature</em><em>,</em><em> and some users still have difficulty using the application, </em><em>hence</em><em> it is </em><em>prominent</em><em> to </em><em>conduct</em><em> </em><em>study dealing with</em><em> end-user satisfaction. The </em><em>aim</em><em> of this </em><em>research</em><em> is to analysis of end-user satisfaction </em><em>level </em><em>and determine the </em><em>variables</em><em> that </em><em>impact</em><em> end-user satisfaction of the AUTO2000 Mobile Application. This research method </em><em>deals with</em><em> End-User Computing Satisfaction (EUCS) with a quantitative approach and questionnaire distribution to obtain data from respondents. The </em><em>research subject</em><em> in this study </em><em>are</em><em> AUTO2000 Mobile users. </em><em>The</em><em> </em><em>population consist of</em><em> 252 respondents</em><em> and q</em><em>uestionnaires </em><em>are</em><em> distributed online and offline with simple random sampling. Furthermore, the </em><em>obtained </em><em>data were analyzed using Ms. Excel 2016 and with the PLS-SEM approach using SmartPLS 3.2.7. The result, from the 5 paths tested, H<sub>0</sub> is rejected for </em><em>four</em><em> variables and H<sub>0</sub> is accepted for </em><em>one</em><em> variable</em><em>. There are four variables that have a significant effect on customer satisfaction of AUTO2000 Mobile, namely: accuracy, content, format and ease of use.</em></p><p class="infAbstract"><em><strong><br /></strong></em></p>

scholarly journals Evaluasi Kepuasan Pelayanan Pengguna Aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta

2015 ◽  
Vol 1 (1) ◽  
pp. 46
Author(s):  
Fatimah Nur Arifah ◽  
Abidarin Rosidi ◽  
Hanif Al Fatta
Keyword(s):  
Performance Analysis ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Public Access ◽  
End User ◽  
Improve Performance ◽  
Five Dimensions ◽  
Satisfaction Index ◽  
Level Of Satisfaction ◽  
End User Computing

Penelitian ini bertujuan untuk mengetahui dan mengukur tingkat kepuasan pengguna terhadap aplikasi Online Public Access Catalog (OPAC) pada Perpustakaan STMIK AMIKOM Yogyakarta. Subjek penelitian ini ialah mahasiswa yang terdaftar sebagai anggota perpustakaan dan objek penelitian ini adalah aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta. Analisis data dalam penelitian ini menggunakan diagram Importance Performance Analysis (IPA) dipadukan dengan Indeks Kepuasan Pengguna (IKP) didasarkan pada indikator-indikator dari lima dimensi End User Computing Satisfaction yaitu isi (content), keakuratan (accuracy), bentuk (format), kemudahan penggunaan (ease of use) dan ketepatan waktu (timeliness). Hasil penelitian menunjukkan pengguna OPAC Perpustakaan STMIK AMIKOM Yogyakarta cukup puas dengan hasil perhitungan IKP 78,01 %. Penelitian ini diharapkan dapat memberi masukan pada pengelola OPAC sebagai bahan acuan untuk meningkatkan kinerja OPAC.This study aims to identify and measure the level of satisfaction of users of the application Online Public Access Catalog (OPAC) in the library STMIK AMIKOM Yogyakarta. These subjects are students who are registered as members of the library and the object of this study is OPAC STMIK Library AMIKOM Yogyakarta. Analysis of the data in this study using a diagram of Importance Performance Analysis (IPA) which is combined with User Satisfaction Index (IKP) based on the five dimensions of End User Computing Satisfaction; content, accuracy, format, ease of use and timeliness. The results showed users of OPAC STMIK AMIKOM Yogyakarta quite satisfied with the results of the calculation IKP 78.01%. This research is expected to provide input to the manager of the OPAC as a reference to improve performance of the OPAC.

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