scholarly journals Performance Evaluation of an Information Technology Intervention Regarding Charging for Inpatient Medical Materials at a Regional Teaching Hospital in Taiwan: Empirical Study

10.2196/16381 ◽  
2020 ◽  
Vol 8 (3) ◽  
pp. e16381 ◽  
Author(s):  
Min-Chi Liao ◽  
I-Chun Lin
Keyword(s):  
Information System ◽  
Teaching Hospital ◽  
Nursing Staff ◽  
User Satisfaction ◽  
Work Performance ◽  
Target System ◽  
System Quality ◽  
Positive Effects ◽  
Medical Materials ◽  
The Impact

Background The process of manually recording the consumption of medical materials can be time consuming and prone to omission owing to its detailed and complicated nature. Implementing an information system will better improve work performance. Objective The Information System Success Model was adopted as the theoretical foundation. The opinions of nursing staff were collected to verify the impact of the system intervention on their work performance. Methods This cross-sectional study was conducted at a regional teaching hospital. Nursing staff were invited to participate in the field survey. A total of 296 questionnaires were collected, and of these, 284 (95.9%) were valid and returned. Results The key findings showed that two critical factors (“subjective norm” and “system quality”) had significant positive effects (both P<.001) on user satisfaction (R2=0.709). The path of “service quality” to “user satisfaction” showed marginal significance (P=.08) under the 92% CI. Finally, the explanatory power of the model reached 68.9%. Conclusions Support from the top management, appointment of a nurse supervisor as the change agent, recruitment of seed members to establish a pioneer team, and promotion of the system through the influence of opinion leaders in small groups were critical success factors needed for implementing the system in the case hospital. The target system was proven to be able to improve work performance, and the time saved could be further used for patient care, thereby increasing the value of nursing work. The positive experiences gained from this study could lay the foundation for the further promotion of the new system, and this is for future studies to replicate. The example of the successful experience of the case hospital could also serve as a reference for other hospitals in developing countries like Taiwan with regard to the promotion of nursing informatization.

scholarly journals Performance Evaluation of an Information Technology Intervention Regarding Charging for Inpatient Medical Materials at a Regional Teaching Hospital in Taiwan: Empirical Study (Preprint)

2019 ◽  
Author(s):  
Min-Chi Liao ◽  
I-Chun Lin
Keyword(s):  
Information System ◽  
Teaching Hospital ◽  
Nursing Staff ◽  
User Satisfaction ◽  
Work Performance ◽  
Target System ◽  
System Quality ◽  
Positive Effects ◽  
Medical Materials ◽  
The Impact

BACKGROUND The process of manually recording the consumption of medical materials can be time consuming and prone to omission owing to its detailed and complicated nature. Implementing an information system will better improve work performance. OBJECTIVE The Information System Success Model was adopted as the theoretical foundation. The opinions of nursing staff were collected to verify the impact of the system intervention on their work performance. METHODS This cross-sectional study was conducted at a regional teaching hospital. Nursing staff were invited to participate in the field survey. A total of 296 questionnaires were collected, and of these, 284 (95.9%) were valid and returned. RESULTS The key findings showed that two critical factors (“subjective norm” and “system quality”) had significant positive effects (both <i>P</i>&lt;.001) on user satisfaction (<i>R</i><sup>2</sup>=0.709). The path of “service quality” to “user satisfaction” showed marginal significance (<i>P</i>=.08) under the 92% CI. Finally, the explanatory power of the model reached 68.9%. CONCLUSIONS Support from the top management, appointment of a nurse supervisor as the change agent, recruitment of seed members to establish a pioneer team, and promotion of the system through the influence of opinion leaders in small groups were critical success factors needed for implementing the system in the case hospital. The target system was proven to be able to improve work performance, and the time saved could be further used for patient care, thereby increasing the value of nursing work. The positive experiences gained from this study could lay the foundation for the further promotion of the new system, and this is for future studies to replicate. The example of the successful experience of the case hospital could also serve as a reference for other hospitals in developing countries like Taiwan with regard to the promotion of nursing informatization.

scholarly journals EVALUASI PENERAPAN SISTEM INFORMASI ABSENSI ONLINE DENGAN HOT FIT MODEL

2019 ◽  
Vol 5 (1) ◽  
Author(s):  
Ratna Kartika Wiyati ◽  
Ni Luh Ayu Kartika Yuniastari Sarja
Keyword(s):  
Information System ◽  
User Satisfaction ◽  
Teaching And Learning ◽  
System Quality ◽  
Student Attendance ◽  
Data Collection And Analysis ◽  
Regression Test ◽  
The Impact ◽  
Hypothesis Evaluation ◽  
Selection Of

ABSTRACT Attendance is a compulsory activity in lectures. STIKOM Bali uses an online attendance information system to attend student attendance in each teaching and learning process. To find out the success of implementing an information system needs to be evaluated. Evaluation is done so that the organization can find out the impact and benefits of implementing an information system for users such as lecturers and academic and organizational sections. Therefore it is necessary to evaluate the STIKOM Bali online attendance information system. This study evaluates success using the HOT Fit model. The selection of the HOT Fit model is because this model involves important components in the application of the system, namely human, technology and organization. The research methods used in this study are exploration of concepts and observations, analysis of variables and hypotheses, data collection and analysis and conclusions. Based on the results of hypothesis evaluation, eleven hypotheses proved significant. Based on this, it can be concluded that the success rate of the online attendance information system at Bali STIKOM is good. While based on the results of the regression test found the influence of the largest variable is the effect of system quality variables on user satisfaction and service quality on usage with the value of R Square of 62.5%. Keywords:  attendance, online attendance information system, HOT Fit model <br /> <br />ABSTRAK Absensi merupakan kegiatan wajib dalam perkuliahan. STIKOM Bali menggunakan sistem informasi absensi online untuk melakukan presensi kehadiran mahasiswa dalam setiap proses belajar mengajar. Untuk mengetahui keberhasilan penerapan sebuah sistem informasi perlu dilakukan evaluasi. Evaluasi dilakukan agar organisasi dapat mengetahui dampak dan manfaat penerapan sistem informasi baik bagi pengguna seperti dosen dan bagian akademik maupun organisasi. Oleh karena itu perlu dilakukan evaluasi terhadap sistem informasi absensi online STIKOM Bali. Penelitian ini melakukan evaluasi kesuksesan menggunakan model HOT Fit. Pemilihan model HOT Fit dikarenakan model ini melibatkan komponen penting dalam penerapan sistem yaitu human atau pengguna, teknologi dan organisasi Metode penelitian yang digunakan dalam penelitian ini adalah eksplorasi konsep dan observasi, analisis variabel dan hipotesis, pengumpulan dan analisis data serta penarikan kesimpulan. Berdasarkan hasil evaluasi hipotesis, sebelas hipotesis terbukti signifikan. Berdasarkan hal tersebut dapat disimpulkan bahwa tingkat kesuksesan sistem informasi absensi online pada STIKOM Bali baik. Sedangkan berdasarkan hasil uji regresi didapatkan pengaruh variabel terbesar adalah pengaruh variabel kualitas sistem terhadap kepuasan pengguna dan kualitas layanan terhadap penggunaan dengan nilai R Square sebesar 62,5 %. Kata kunci : absensi, sistem informasi absensi online, model HOT Fit <br />

EFFECT OF TOP MANAGEMENT SUPPORT, SYSTEM QUALITY, AND INFORMATION QUALITY ON SATISFACTION ACCOUNTING INFORMATION SYSTEM USERS IN LEMBAGA PERKREDITAN DESA (LPD) IN UBUD DISTRICT

2019 ◽  
Vol 1 (1) ◽  
pp. 123-142
Author(s):  
Sang Ayu Putu Arie Indraswarawati ◽  
I Putu Deddy Samtika Putra ◽  
Ni Wayan Cahyani
Keyword(s):  
Information System ◽  
Support System ◽  
User Satisfaction ◽  
Information Quality ◽  
Accounting Information ◽  
Top Management ◽  
Management Support ◽  
System Quality ◽  
Accounting Information System ◽  
Top Management Support

The use of Accounting Information System (AIS) is very helpful in accommodating all the information needed to make an accurate decision. Indicators in determining the good and bad performance of an information system can be seen through AIS user satisfaction and usage. The purpose of this study was to determine the effect of top management support, system quality and information quality on AIS user satisfaction. The sample selection method used was purposive sampling. The research sample was 147 people consisting of administrators, loan officers and savings at 29 Lembaga Perkreditan Desa (LPD) in Ubud Subdistrict. The data in this study is primary data which is the answer from the questionnaire. The regression results show that all variables have a significance of 0,000. It shows that top management support, system quality and information quality have positive influences on Accounting Information System user satisfaction.

Evaluation of local government revenue collection information system success in Tanzania

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
John M. Sausi ◽  
Erick J. Kitali ◽  
Joel S. Mtebe
Keyword(s):  
Information System ◽  
Local Government ◽  
User Satisfaction ◽  
Information Quality ◽  
Positive Impact ◽  
Government Revenue ◽  
System Quality ◽  
Content Type ◽  
Revenue Collection ◽  
Negative Effect

Purpose This study aims to adapt the updated DeLone and McLean model to evaluate the success of the local government revenue collection and information system (IS) implemented in Tanzania. Design/methodology/approach The study used a concurrent mixed research design integrating quantitative and qualitative data within a single investigation. A total of 296 users from local government authorities (LGAs) in 5 regions in Tanzania participated in the study. Findings The study found that the system quality and information quality had a significant positive impact whilst service quality and trust in the system had a significant negative effect. In contrast, facilitating conditions did not have an effect whatsoever. The findings from the open-ended questions and implications of the findings are discussed. Originality/value The findings from this study will help LGAs understand the factors that affect the success of the ISs in developing countries. The results indicate that in addition to information technology attributes, building trust in the system is crucial to foster user satisfaction and increase the public value of the systems.

scholarly journals Office employee satisfaction: the influence of design factors on psychological user satisfaction

Facilities ◽  
2019 ◽  
Vol 38 (1/2) ◽  
pp. 1-19 ◽  
Author(s):  
Minyoung Kwon ◽  
Hilde Remøy
Keyword(s):  
The Netherlands ◽  
User Satisfaction ◽  
Work Performance ◽  
Online Survey ◽  
Design Parameters ◽  
Content Type ◽  
Employees Satisfaction ◽  
Office Layouts ◽  
The Impact ◽  
Design Factors

Purpose Employees’ satisfaction and productivity is one of the main interests of employers. Psychological comfort can cause dissatisfaction with their work. Thus, it is important to understand what factors contribute to employees’ satisfaction in workplaces. The purpose of this paper is to identify the weight of contribution of each design parameter on increasing psychological satisfaction. Design/methodology/approach The study included 579 employees in five offices in The Netherlands through an online survey. The typologies of offices vary in terms of office layouts, orientations and façade. Additionally, a parameter of desk location was included as this factor may be associated with user satisfaction. Kruskal–Wallis H test, categorical regression, and logistic regression analyses were performed to examine the impact of these design parameters on psychological user satisfaction. Findings The results revealed the impact of design parameters on the psychological satisfaction. The parameters of office layouts and desk locations were the significant predictor factors for the probability of satisfaction variables (e.g. privacy, concentration, communication, social contact and territoriality). The parameters for optimal satisfaction were found in cellular office, north-west oriented workstation and 4 m away from a window. Originality/value Psychological comfort is an inevitable aspect in user satisfaction studies. This paper, therefore, measures and predicts the relationship between design factors and employees’ satisfaction through case studies in The Netherlands. The findings help designers, architects, planners and facility managers to develop user-focussed office design principles supporting employees’ work performance.

scholarly journals An Empirical Study of E-Service Quality and User Satisfaction of Public Service Centers in China

2018 ◽  
Vol 5 (3) ◽  
pp. 43-59 ◽  
Author(s):  
Chenghan Ming ◽  
Tao Chen ◽  
Qi Ai
Keyword(s):  
Service Quality ◽  
Public Service ◽  
User Satisfaction ◽  
Local Governments ◽  
Information Quality ◽  
System Quality ◽  
Quality Model ◽  
Citizen Satisfaction ◽  
Set Up ◽  
The Impact

This article describes how as part of the reform of the administrative system of China, most local governments have set up public service centers; meanwhile, ICT (Information and Communication Technology) has been commonly applied to make e-services more convenient, efficient and transparent. However, the existing studies in the Chinese context are mostly qualitative and the relationship between service quality and citizen satisfaction has not been tested. This article adopted the D&M model to develop an e-service quality model and tested the impact of service quality on citizen satisfaction. A survey was conducted and 364 valid questionnaires were analyzed. The results showed that the data fit the model well. Most of the hypotheses formulated in this article was proven. Additionally, an important finding was that the impact of service quality on specific satisfaction is stronger than that of information quality and system quality, which indicates that face-to-face services cannot simply be substituted by electronic systems. Both the theoretical and practical implications of the findings were discussed.

scholarly journals Influence of System Quality, Information Quality, Service Quality on User Acceptance and Satisfaction and Its Impact on Net Benefits (Study of Information System Users Lecturer Performance Load (BKD) in Malang State University)

2019 ◽  
Vol 10 (3) ◽  
pp. 111-132
Author(s):  
Rini Widiastuti ◽  
Bambang Santoso Haryono ◽  
Abdullah Said
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Partial Least Square ◽  
Equation Modeling ◽  
Quality Information ◽  
State University ◽  
System Quality ◽  
Net Benefits

Abstract This study aims to examine the influence of system quality, information quality, and service quality of the lecturer at Malang State University. This study will also investigate the effect on user satisfaction and its impact on net benefits for users of UM Information System Expenses. This study applies a modification of the information system success model from DeLone & McLean. The model is analyzed by modeling the Structural Equation Modeling (SEM) based on components or variants (component based) that are popular with Partial Least Square (PLS) using SmartPLS version 3.2.8. The results of this study are expected to be adopted as input and consideration in developing, improving, and improving the performance of the UM BKD information system. The research design used in this study is quantitative research. Respondents in this study were 93 UM PNS lecturers who were actively teaching. The questionnaire was online distributed by accessing the page provided. The results showed that there was a positive but not significant effect between system quality, information quality, and service quality on the use of the BKD system. However, there is a positive and significant influence between system quality, information quality, and service quality on the BKD system user satisfaction, between the uses of the BKD system on net benefits, and between the satisfaction of the BKD system users on net benefits. The implementation of BKD UM information system can be declared successful because there is a positive correlation between variables.

scholarly journals Testing and Validating DeLone and MacLean IS Model: ERP System Success in Higher Education Institutions of Pakistan

2020 ◽  
Vol 10 (5) ◽  
pp. 6242-6248
Author(s):  
Z. H. Khand ◽  
M. R. Kalhoro
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality System ◽  
Equation Modeling ◽  
System Quality ◽  
Erp Systems ◽  
Delone And Mclean ◽  
The Impact

The universities in Pakistan have recently started replacing their old legacy systems with ERP systems which are commonly used in business organizations to gain a competitive edge over competitors. The Higher Education Commission (HEC) has implemented ERPs systems at eight different Universities in Pakistan. HEC has invested a huge amount of money to facilitate the integration, customization, and implementation of ERP systems in these universities. Previous studies have mainly focused on Critical Success Factors (CSFs) and risk factors of ERP systems. This study intends to empirically measure the support of ERP systems in teaching processes. DeLone and McLean model of Information Systems (IS) success is one of the most commonly used models cited in IS literature. In this study, the DeLone and McLean model was applied at a University level analysis to access the impact of ERP in higher educational institutions and their support in the improvement of academic processes. Hypotheses were tested on the research model using empirical data collected from 230 respondents, including students and faculty at two selected universities, with the use of a questionnaire. The data were analyzed by structural equation modeling. The model was empirically tested and the findings showed that use and user satisfaction affected most net benefits. Information quality, system quality, and service quality accounted for 42.6% effect in use. Whereas, information quality, system quality, service quality, and use accounted for 46.5% variance in user satisfaction.

scholarly journals User’s satisfaction with information system quality: An empirical study on the hospital information systems in Ho Chi Minh City, Vietnam

2020 ◽  
Vol 9 (2) ◽  
Author(s):  
Nguyen Tran Thuy Trang ◽  
Nguyen Manh Tuan
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Management Support ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Top Management Support

User satisfaction with information system quality has long been a substantial topic in the literature of information system (IS). Based on the key constructs of IS success model (including system quality and information quality) and technology acceptance model (including perceived ease of use and perceived usefulness), this paper builds and validates a theoretical framework to explain user satisfaction with information system quality. A survey study with AMOS-SEM analysis of 363 users of management information systems in 9 hospitals in HCMC, Vietnam showed that 12 of 14 hypotheses were empirically supported. The findings affirmed the direct influence of system quality, information quality and top management support on perceived ease of use, perceived usefulness and trust, and then on user satisfaction. The results also reinforced the impact of perceived ease of use on perceived usefulness, and the joint influence of perceived usefulness and trust on user satisfaction. The paper is among the first studies, in the healthcare sector, to empirically identify both information system quality and top management support in predicting user acceptance of and satisfaction with information system implementation in organizational settings. The theoretical and managerial implications of the paper were derived.

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