scholarly journals Digital Transformation of the German State

2021 ◽  
pp. 331-355
Author(s):  
Ines Mergel
Keyword(s):  
Public Sector ◽  
Large Scale ◽  
Public Services ◽  
Digital Transformation ◽  
Legacy Systems ◽  
Legal Basis ◽  
German State ◽  
Administrative Responsibilities

AbstractDigital transformation of the German public sector is embedded in a large-scale reform focussing on digitalisation and de-bureaucratisation of public services. By 2022, 575 public services will have been digitised. Digitalisation is, however, a contested topic in Germany: modernisation efforts have been stalled resulting in backlogs and the delay of IT consolidation of outdated legacy systems. At the same time, however, innovation pockets are emerging across all levels of government. The chapter first provides an overview of the legal basis of digital transformation, centralised and decentralised organisational embeddedness of administrative responsibilities and then highlights insights into selected implementation cases.

scholarly journals Co-Production of Digital Public Services in Austrian Public Administrations

2021 ◽  
Vol 11 (1) ◽  
pp. 22
Author(s):  
Noella Edelmann ◽  
Ines Mergel
Keyword(s):  
Public Sector ◽  
Service Delivery ◽  
Public Service ◽  
Public Services ◽  
New Technology ◽  
Digital Transformation ◽  
Public Service Delivery ◽  
The Public ◽  
Digital Service

In the digital transformation of public administrations, objectives are no longer simply the implementation of new technology, but the involvement of all stakeholders into the process of digitalization. The Digital Roadmap of the Austrian government emphasizes the need of co-production of public services as a key element to public service delivery and, subsequently, innovation of the public sector. To understand how co-production in digital service delivery is implemented in Austria, we conducted interviews with 41 experts from public administrations in order to understand who is involved in such processes, how they are involved, and what outcomes are to be achieved.

scholarly journals El custionable amparo de la jurisdicción social al clientelismo y la arbitrariedad en el acceso al empleo en las sociedades públicas.

2019 ◽  
pp. 104-129
Author(s):  
Jorge FONDEVILA ANTOLÍN
Keyword(s):  
Public Sector ◽  
Supreme Court ◽  
Public Services ◽  
Public Employees ◽  
Legal Basis ◽  
Public Employment ◽  
The Public ◽  
Spanish Constitution ◽  
The Supreme Court

Laburpena: Auzitegi Gorenaren (Lan Arloko Sala) 2019ko urtarrilaren 24ko 1067/2019 Epaiaren oinarri juridikoetan ageri diren hutsuneak eta hutsaltasunak aztertzen ditu lan honek. Izan ere, epai horren arabera, ez dago zertan Espainiako Konstituzioan eta Enplegatu Publikoaren Oinarrizko Estatutuan aurreikusitakoa bete, sozietate publikoetan enplegua eskuratzeko konstituzio-bermeari eta -kontrolari dagokienez. Horrek atzerapauso handia eragiten du berme juridikoetan, eta bide ematen die klientelismoari eta arbitrariotasunari. Resumen: Este trabajo examina las inconsistencias y deficiencias de la fundamentación jurídica del Auto 1067/2019, de 24 de enero de 2019 del Tribunal Supremo (Sala de lo Social), cuyo contenido supone una quiebra a la configuración de un empleo público profesional y objetivo, en un ámbito tan importante con el Sector público del conjunto de las administraciones públicas, que tiene una gran importancia en términos económicos y de número de efectivos personales en el conjunto de los servicios públicos. Así, al amparo del citado Auto, se declara la exención de sometimiento a las previsiones de la Constitución Española y del Estatuto Básico del empleado público con relación al control y garantías constitucionales en el acceso al empleo en las sociedades públicas, lo que supone un claro retroceso en las garantías jurídicas y una apertura al clientelismo y arbitrariedad, en detrimento de los derechos de los ciudadanos al acceso al empleo público, en condiciones de igualdad, mérito y capacidad. Abstract: This paper examines the inconsistencies and deficiencies of the legal basis of Order 1067/2019, of January 24, 2019 of the Supreme Court (Social Chamber), whose content implies a breakdown of the configuration of a professional and objective public employment, in such an important area with the public sector of all public administrations, which is of great importance in economic terms and given the number of staff in all public services. Thus, under the aforementioned Order, the exemption from subjection to the provisions of the Spanish Constitution and the Basic Statute of public employees is declared in relation to the control and constitutional guarantees in the access to employment in public societies, which is a clear setback in legal guarantees and an openness to clientelism and arbitrariness, to the detriment of the rights of citizens to access public employment, under conditions of equality, merit and capacity.

Incorporating agile practices in public sector it management: A nudge toward adaptive governance

2021 ◽  
pp. 1-21
Author(s):  
Maija Ylinen
Keyword(s):  
Public Sector ◽  
Large Scale ◽  
Resistance To Change ◽  
Digital Transformation ◽  
Organizational Level ◽  
It Management ◽  
Management Approach ◽  
Adaptive Governance ◽  
Public Sector Organizations ◽  
It Department

Public sector organizations are moving from digitalization toward digital transformation. However, this fast-paced and fundamental transformation can be difficult to manage with traditional approaches. One solution is the application of agile methods and adaptive governance. Currently, it is not clear whether the agile mindset can be successfully adopted by public sector organizations, which value stability over agility. To provide a much-needed example of how the agile approach can be introduced in the context of the public sector, this paper presents the findings of a single case study of a municipal IT department. The case shows how the IT department adopted an agile IT management approach in response to the growing demand for digital services and the effects of the digital transformation inside the IT department and throughout the municipality. The findings reveal that introducing agile IT management in public sector IT departments can help improve operational flexibility, collaboration, and customer service despite barriers, such as traditional operational structures, and resistance to change. Consequently, bottom-up agile experiments can drive large-scale agile transformations, especially if such transformations are also accepted at the organizational level.

DIGITAL TRANSFORMATION OF THE PUBLIC SECTOR OF THE ECONOMY

2020 ◽  
Vol 13 (3) ◽  
pp. 32-44
Author(s):  
N.N. Matnenko ◽  
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Public Services ◽  
Digital Transformation ◽  
Economic Relations ◽  
The Public ◽  
Current State ◽  
Further Development

The article is devoted to one of the current topics – the digital transformation of the economy and the public sector. The introduction notes the irreversibility of the processes of digitalization of social and economic relations. In order to identify the current state of digital transformation, an assessment was made of the readiness and degree of penetration of digitalization in the public sector, including public administration. The analysis showed an increase and increase in the efficiency of digitalization of the provision of public services and public administration. Despite tangible successes, there are a few difficulties and barriers to digitalization. At the end of the article, the main directions of further development were considered and the possible effect of the digital transformation of the public sector of the economy was assessed

Role of an architect in projects involving EPC contracts

2021 ◽  
Vol 9 (4) ◽  
pp. 01-15
Author(s):  
Adyathan Dasyapu ◽  
Greeshmika Nagubilli ◽  
Jayanth V Kutcharlapati ◽  
Hari Prasad Guntuku ◽  
Shruti S Nagdeve
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Critical Points ◽  
Large Scale ◽  
Strong Relationship ◽  
Common Type ◽  
Qualitative Approach ◽  
Related Case ◽  
The Public

Purpose: Engineering, procurement, and construction (EPC) contracts are on their way to becoming the most common type of contract used by the private sector for large-scale infrastructure projects. Every project requires a strong relationship between all of the experts participating in EPC projects and the client. This relationship must be solidly established by an architect; otherwise, the project may fail for all parties involved, including the client, contractor, lenders, government, and others. The purpose of this study is to identify if the working of the EPC contracts is favourable for the architectural profession, and to identify the way in which the working could be improved. Methodology: A qualitative approach was applied to analyze the critical points of EPC contracts based upon reviews of related case studies from the public sector and supplementary interviews with professionals in the field. Main Finding: The architect's role in an EPC contract is not crucial and is equal to other stakeholders involved in the project. Also, EPC contractors have the power to dictate the workflow of the project and hence, architects might have to compromise in terms of the design, compensation, etc. Implications: It is very important for every project to have an outcome based on each stakeholders/consultants inputs specially on larger projects, this article is a step towards understanding the role of architects under an EPC contract as the future projects will come under its purview.  Novelty: The study is done under the lens of a newly graduated architect and not as any other professional, thereby trying to develop an understanding for fresh architects.

ISO 9001 and the public service: an investigation of the effect of the QMS on the quality of public service organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jorge Armando López-Lemus
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The State ◽  
Iso 9001 ◽  
Knowledge Generation ◽  
Content Type ◽  
The Public

Purpose The purpose of this paper is to identify the influence exerted by a quality management system (QMS) under ISO 9001: 2015 on the quality of public services organizations in Mexico. Design/methodology/approach The methodological design was quantitative, explanatory, observational and transversal, for which a sample of 461 public servants from the state of Guanajuato, Mexico was obtained. To test the hypotheses, a structural equation model (SEM) was developed through the statistical software Amos v.21. For the analysis of the data, software SPSS v.21 was used. Regarding the goodness and adjustment indices of the SEM (χ2 = 720.09, df = 320, CFI = 0.933, TLI = 0.926 and RMSEA = 0.05) which, therefore, proved to be acceptable. Findings According to the results obtained through the SEM model, the QMS under ISO 9001: 2015 is positively and significantly influenced tangible aspects (β1 = 0.79, p < 0.01), reliability (β2 = 0.90, p < 0.01), related to response quality (β3 = 0.93, p < 0.01), guarantees (β4 = 0.91, p < 0.01) and empathy (β5 = 0.88, p < 0.01) of the quality related to public services in Mexico. The study’s key contribution is that it discovered that implementing a QMS in accordance with the ISO 9001: 2015 standard has an impact on the quality of public services, with the most influential quality of response. Similarly, the assurance and dependability of service quality turned out to be important in providing public service quality. Research limitations/implications In this paper, the QMS was only evaluated as a variable that intervenes in the process of obtaining quality in public service under the ISO 9001 standard in its 2015 version. In this regard, the results’ trustworthiness is limited to the extent that the findings may be generalized in the state of Guanajuato, Mexico’s public service. As a result, the scientific community is left primarily focused on service quality to promote new future research. Practical implications The ISO 9001: 2015 standard’s QMS is one of the tools for success in both the commercial and government sectors. However, there are practical limitations, which focus on the time during which managers exercise their vision in the public sector: first, the dynamics that managers play in public policy; second, the length of time they have served in public office; and third, the interest of directors of public institutions to improve the quality of service provided by the government. Other practical consequences concern organizational culture and identity, public servant commitment, senior management or secretaries of government, as well as work and training. Originality/value The findings of this paper are important and valuable because they foster knowledge generation in the public sector through the ISO 9000 quality area. A model that permits the adoption and implementation of a QMS based on the ISO 9001: 2015 standard in public organizations that seek to provide quality in their services offered to the user is also presented to the literature. Similarly, the paper is important because there is currently insufficient research focusing on the variables examined in the context of public service in Mexico.

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