Digital Transformation: a Case Study of Organizational and Functional Changes of the Public Services Provider

2021 ◽  
Author(s):  
B. Mendybayev ◽  
P. Burbayeva
Keyword(s):  
Public Services ◽  
Digital Transformation ◽  
Functional Changes ◽  
The Public

scholarly journals Role of Public Entities in Suitable Provision of Public Services: Case Study from Slovakia

2021 ◽  
Vol 11 (4) ◽  
pp. 143
Author(s):  
Viera Papcunová ◽  
Roman Vavrek ◽  
Marek Dvořák
Keyword(s):  
Public Administration ◽  
Local Governments ◽  
Public Services ◽  
Slovak Republic ◽  
The State ◽  
Main Role ◽  
The Public ◽  
State Administration

Local governments in the Slovak Republic are important in public administration and form an important part of the public sector, as they provide various public services. Until 1990, all public services were provided only by the state. The reform of public administration began in 1990 with the decentralization of competencies. Several competencies were transferred to local governments from the state, and thus municipalities began to provide public services that the state previously provided. Registry offices were the first to be acquired by local governments from the state. This study aimed to characterize the transfer of competencies and their financing from state administration to local government using the example of registry offices in the Slovak Republic. In the paper, we evaluated the financing of this competency from 2007 to 2018 at the level of individual regions of the Slovak Republic. The results of the analysis and testing of hypotheses indicated that a higher number of inhabitants in individual regions did not affect the number of actions at these offices, despite the fact that the main role of the registry office is to keep registry books, in which events, such as births, weddings, and deaths, are registered.

Public Services Through Multi-Channel Issues and Challenges

2018 ◽  
pp. 273-300
Author(s):  
Velamala Ranga Rao
Keyword(s):  
Public Services ◽  
Local Level ◽  
Single View ◽  
The Public ◽  
Channel Integration ◽  
Services Delivery ◽  
Initial Stage ◽  
Stage 4 ◽  
State And Local

The objective of this chapter is 1) to understand multi-channel architecture, integration, and management; 2) to develop a framework for citizen relationship and grievance management system for a single view; 3) as a case study, to propose framework applied to find what types of channels are providing to the citizens get access to the public services at National, State, and Local level in India; 4) as a case study, to find out challenges and issues with implementation of multi-channel services delivery. The key findings of the case study are: 1) There is no declining in providing traditional channels after introducing modern channels. 2) The departments are offering mixed channels. 3) Usage of mobile-based applications, social media, and wi-fi are in pilot basis or at initial stage. 4) Multi-channel integration and management is not yet initiated. 5) Electricity and network coverage are main issues in implementation of modern channels. However, such initiatives have some issues and challenges to the developing countries like India.

scholarly journals Choice and Information in the Public Sector: A Higher Education Case Study

2012 ◽  
Vol 11 (2) ◽  
pp. 171-182 ◽  
Author(s):  
Jamie Harding
Keyword(s):  
Higher Education ◽  
Quality Of Service ◽  
Public Sector ◽  
Public Services ◽  
Student Survey ◽  
Prospective Students ◽  
Consumer Evaluations ◽  
The Public

Successive governments have encouraged the view of users of public services as consumers, choosing between different providers on the basis of information about the quality of service. As part of this approach, prospective students are expected to make their decisions about which universities to apply to with reference to the consumer evaluations provided by the National Student Survey. However, a case study of a post-1992 university showed that not all students made genuine choices and those who did tended to be in stronger social and economic positions. Where choices were made, they were infrequently based on external evaluations of quality.

scholarly journals RE-USE OF FORMER INDUSTRIAL AREAS AND THE RESULTING TRANSFORMATION OF ITS CITYSCAPE. CASE STUDY IN HAMBURG, GERMANY

2012 ◽  
Vol 8 (1) ◽  
pp. 133-144
Author(s):  
Anna Marta Włodarczyk
Keyword(s):  
Open Space ◽  
Industrial Areas ◽  
Functional Changes ◽  
The Public ◽  
The Past ◽  
Public Open Space ◽  
Big Cities

Neglected sites in central parts of cities, where in the past an industry was placed, are nowadays (since about 2000) being intensively transformed in big cities of Europe. Functional changes in these areas are causing in consequence spatial and cityscape changes. The presented example of Hamburg HafenCity shows present possibilities for use of former harbours in innercity spaces. Conclusions of the paper refer to the quality of the process of harbour transformation, considering the public open space and the accompanying cityscapes.

scholarly journals Coordinating the digital transformation of inter-organizational public services – The case of e-invoicing in Belgium

2021 ◽  
Vol 14 (1-2021) ◽  
pp. 1-19
Author(s):  
Stijn Wouters ◽  
Veiko Lember ◽  
Joep Crompvoets
Keyword(s):  
Public Services ◽  
Digital Transformation ◽  
Regional Level ◽  
Step Process ◽  
Digital Services ◽  
Governance Challenges ◽  
Specific Implementation ◽  
Choice Of Instruments ◽  
Over Time

Digital transformation has the potential to profoundly change the way public administrations deliver public services to its users. One of the challenges involved in the inter-organizational networks that often govern integrated digital services is to identify what coordination instruments are effective. In this paper we examine this issue through a case study that deals with the transformation of invoicing services in Belgian public administrations at the federal and Flemish (regional) level. We review the coordination instruments and study how they evolved over time. Our findings suggest that transformation (1) might in part depend on the choice of instruments and multiple mechanisms. The mix of appropriate coordination instruments is likely to change as digital transformation objectives and governance challenges evolve over time. (2) Digital transformation might be a step-by-step process involving multiple rounds of digitalization and its specific implementation contingent on the service itself.

Creating Innovative Public Services by Fostering Conflicts

2016 ◽  
Vol 5 (1) ◽  
pp. 1-12 ◽  
Author(s):  
Paula Rossi ◽  
Pasi-Heikki Rannisto ◽  
Jari Stenvall
Keyword(s):  
Social Services ◽  
Public Service ◽  
Public Services ◽  
Critical Realism ◽  
Public Administrators ◽  
The Public ◽  
Health And Social Services ◽  
Public Sector Leadership ◽  
Service Perspective

This article presents a case study focused on the conflicting logics of multiple actors involved in planning, organizing and providing health and social services in an innovative way. The aim was to empirically approach the experiences of the actors coping with the complexity of the multiple, often contradictory logics, concluding with a theoretical approach on how the leadership could strengthen the development of innovative public services. Data consisted of documents, observations and interviews and was analyzed through a critical realism approach. The purpose of this qualitative case study was to increase the understanding of the leadership as a constraining and an enabling force when developing innovative public services in a networked environment. As a result, two conflicting institutional logics were found: the costs-based logic of the public administrators and politicians, and the service-based logic of the citizens and public service producers, and the needs to consider the service perspective, new hybrid practices and changing meanings given to cooperation in public sector leadership are covered.

scholarly journals Gender Equality at the Agriculture Office in Kabupaten Enrekang

2019 ◽  
Vol 3 (2) ◽  
pp. 100-105
Author(s):  
Suparman Suparman
Keyword(s):  
Local Government ◽  
Data Collection ◽  
Gender Equality ◽  
Qualitative Method ◽  
Public Services ◽  
The Public ◽  
Depth Interviews ◽  
People’S Perceptions

Gender Equality in Enrekang District (Case Study of Agricultural Service Personnel). This study aims to determine how people's perceptions of gender equality in the Agriculture Office of Enrekang District; and to find out the extent of gender equality in the Agriculture Office of Enrekang District. This type of research is a descriptive qualitative method; data collection is used by observation, in-depth interviews, documentation techniques from the results of photographs and archives owned by the local government. In this study, the target of the study was the first employee of the Agriculture Office of Enrekang District, the second community considered to be able to provide information or data in accordance with the research. The results of this study indicate that gender equality in public services, especially the Agriculture Office of Enrekang District, has not yet become a reality. This is evidenced that the number of employees with a ratio of the number of men is 89 (66%) people and the number of women is 45 (34%) people. The results of interviews with the community showed that support for gender equality, women's freedom to express opinions and work outside, especially working at the Agriculture Office in Enrekang District. The implication of the study were expected to provide knowledge about gender equality in the profession and provided understanding to the public about the role of women in the community.

scholarly journals The Private Finance Initiative: An Innovative Procurement Tool for Today's Public Administrators

2006 ◽  
Vol 13 (1) ◽  
pp. 29
Author(s):  
Seth Gabriel ◽  
Jordan Head
Keyword(s):  
Public Services ◽  
The United States ◽  
Public Administrators ◽  
Private Finance Initiative ◽  
The Public ◽  
Private Finance ◽  
The United Kingdom ◽  
Private Financing ◽  
Payment Mechanisms

The Private Finance Initiative is an innovative public-private partnership first pioneered in the United Kingdom. The initiative's goal is to obtain higher quality public services at a lower cost to the public by engaging the private sector. The program relies on private financing and expertise, output-based contract specifications, performance-based payment mechanisms, and negotiated risk transfers to achieve this goal. This article discusses the initiative's successes and failures using Her Majesty's Prison Service as a case study. The article finds that, while the program has limitations, the evidence of its successes suggests that American administrators should consider it as a procurement tool for public services in the United States.

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