A Service Quality Model for the Public Information Service

2011 ◽  
pp. 332-340
Author(s):  
Hyun-Woong Jo ◽  
Sang-Wook Kim
Keyword(s):  
Service Quality ◽  
Information Service ◽  
Public Information ◽  
Quality Model ◽  
The Public

Public Information Service for the Disadvantaged in China’s Towns

2013 ◽  
pp. 182-199
Author(s):  
Jianbin Zhang
Keyword(s):  
Group Discussion ◽  
Social Groups ◽  
Information Service ◽  
Public Information ◽  
Field Research ◽  
Financial Investment ◽  
The Public ◽  
Development Policies ◽  
The Status ◽  
Group Distribution

This study uses the methods of questionnaire and group discussion to conduct field research in A and B towns, which are located in the eastern developed region and the western undeveloped region of China, respectively. According to comparative study on the status of providing public information service for the disadvantaged between A and B towns, the author finds that the public in A town are superior to the ones in B in terms of information literacy, public information service expenditure, and satisfaction rate of public information service. Similarities exist in terms of differences in accessing public information service between town and village, among social groups, and the causes resulting in imbalance of public information service and features of the information-poor’s group distribution. The author discusses the differences in development policies between city and village, as well as differences in financial investment of public information service, education, and individual’s income level between A and B towns.

Public Information Service for the Disadvantaged in China's Towns

2011 ◽  
Vol 2 (3) ◽  
pp. 1-13
Author(s):  
Jianbin Zhang
Keyword(s):  
Group Discussion ◽  
Social Groups ◽  
Information Service ◽  
Public Information ◽  
Field Research ◽  
Financial Investment ◽  
The Public ◽  
Development Policies ◽  
The Status ◽  
Group Distribution

This study uses the methods of questionnaire and group discussion to conduct field research in A and B towns, which are located in the eastern developed region and the western undeveloped region of China, respectively. According to comparative study on the status of providing public information service for the disadvantaged between A and B towns, the author finds that the public in A town are superior to the ones in B in terms of information literacy, public information service expenditure, and satisfaction rate of public information service. Similarities exist in terms of differences in accessing public information service between town and village, among social groups, and the causes resulting in imbalance of public information service and features of the information-poor’s group distribution. The author discusses the differences in development policies between city and village, as well as differences in financial investment of public information service, education, and individual’s income level between A and B towns.

CYBER PUBLIC RELATIONS DISKOMINFO KABUPATEN KLATEN DALAM OPTIMALISASI LAYANAN INFORMASI PUBLIK

2020 ◽  
Vol 1 (1) ◽  
pp. 40
Author(s):  
Dewi Ayu Sri Hastuti ◽  
Eny Susilowati
Keyword(s):  
Public Relations ◽  
Information Service ◽  
Measurement Data ◽  
Public Information ◽  
Information Services ◽  
Web Traffic ◽  
Government Officials ◽  
The Public ◽  
Generation Z ◽  
Design Plan

This study aims to describe the Klaten Diskominfo PR PR cyber strategy in optimizing public information services. The background of the research is the management of public information services primarily through the website of the Klaten Regency government which has not been optimal. The method used in this research is a descriptive qualitative method. The results of this study can be concluded that in optimizing the public information service owned by Diskominfo, Klaten Regency has practised a cyber PR strategy that combines 4 things as a whole, namely Strategic (has a communication design plan that is not done haphazardly. Next is Integrated (using the internet and its facilities as a means publication, this has been realized with the official website of klatenkab.go.id which is integrated with other websites underneath), Targeted (has and can reach specific target audiences, namely the Klaten community, government officials and millennial generation to generation Z), and Measurable (It has measurable results, in this case, it has clear measurement data such as the number of visits, followers (in social media), and web traffic. With the existing cyber PR strategy, it can optimize public information services managed by Klaten Diskominfo.

PRECONDITIONS FOR QUALITY ASSURANCE OF THE PROCESS OF MATURITY EXAMINATION

2011 ◽  
Vol 3 (3) ◽  
pp. 8-21
Author(s):  
Jolanta Urbanovič ◽  
Guoda Balaikaitė
Keyword(s):  
Quality Assurance ◽  
Service Quality ◽  
Public Service ◽  
Scientific Literature ◽  
Structured Interview ◽  
Assessment Process ◽  
Quality Model ◽  
The Public ◽  
Session Time

Researches of Maturity exams are usually restricted to the tasks of content analysis, thus maturity examinations are attached to the pedagogical field of study. However, the final examina-tion is a complex phenomenon, being the task of content and its implementation process. There-fore, to fully assess the maturity exams, the administration cannot be forgotten. Final examination is a public service and, herewith, one of the public administration areas. For the reasons identified, as well as annually emerging problems of the organisation of maturity examinations and the lack of appropriate scientific researches on this issue, it was decided to carry out a research on the quali-ty of the maturity examinations process and find out what affects the assurance of this quality. The goal of the research is to identify the preconditions of maturity examinations’process quality assurance in Lithuania. According to theoretical models, it was decided to investigate the quality of the maturity examination through the process itself, including the users of maturity ex-aminations public service and its direct providers. In order to systematize and discuss the results, the following methods were used: analysis of scientific literature and legislation, data analysis, summa-rising, comparison, questionnaire and the structured interview. The review of scientific literature showed that the quality of maturity examinations as a pub-lic service is a correspondence of the regulated process and the consumers’ expectations. Question-naire results showed that the consumers are not satisfied with the preparation of facilities and the work of people engaged. According to the interviewed, the main problem of the maturity examina-tions is inappropriate session time. The comparison of the assessment process of the providers and the consumers revealed that they differ in the preparation of the facilities, employees’ appropriate work and the session time. In this research is analysed the concept of the public service quality, the main principles of quality management and quality models, the maturity examination process, which is divided into three phases. Each stage presents the strengths and weaknesses identified by analysing law regulat-ed procedures and the results of maturity examinations research. On the basis of the research re-sults the quality assurance elements specific to each phase are established. On the whole, there can be made a maturity examination quality model and its impact identified. Key words: maturity examination, public service, quality assurance.

scholarly journals The Role of PPID in Implementing Policy, Service, Publication of Public Information in State University of Medan

2020 ◽  
Vol 3 (1) ◽  
pp. 387-394
Author(s):  
M. Surip ◽  
M. Oky Fardian Gafari ◽  
Hendra K. Pulungan
Keyword(s):  
Information Service ◽  
Public Information ◽  
Information Services ◽  
Assessment Instrument ◽  
State University ◽  
The Public ◽  
Research Technology ◽  
Laws And Regulations

The Information and Documentation Management Officer (PPID) at State University of Medan was formed to answer the Minister of Research and Technology Regulation No. 75 of 2016 concerning Public Information Services in the Ministry of Research, Technology and Higher Education. In carrying out its duties as a provider, store, document, and safeguard public information, PPID synergizes with the Cooperation and Public Relations Subdivision which routinely publishes all information through the State University of Medan official website and social media immediately. This research was conducted with the aim of analyzing the role of PPID in carrying out the task of implementing policies, services, and public information publications at Medan State University, as well as analyzing the obstacles encountered and providing solutions to efforts to overcome these obstacles. The method used in this research is descriptive research method. The results showed that based on observations made, it was obtained that more than 70 percent of respondents concluded that they were very satisfied with the public information services provided so far. 2. There are three main substances of the KIP laws and regulations that are used as the main reference for determining the assessment parameters that will be used as an assessment instrument. First, fulfillment of the obligation on information that must be provided and announced periodically in accordance with Article 9 of the FOI Law, which is more detailed in Article 11 of the Information Commission Regulation Number 1 of 2010 concerning Public Information Service Standards (SLIP). The review of information that must be made available and announced periodically is done by means of publication in the form of the main website of the Public Agency with instruments to fulfill the points as stipulated in the KIP laws and regulations. 3. The efforts made by PPID State University of Medan are in overcoming the obstacles faced are: a) Provision of information, b) Information services that are fast, accurate, and simple, in accordance with applicable regulations, c) Determination of operational procedures for disseminating public information, d) Testing of consequences, d) Classification of information, e) Determination of excluded information that has expired, f) Determination of consideration for each policy taken to fulfill the right of everyone to public information.

scholarly journals Information Service Activities on the Public Satisfaction Levels in the Public Service Mall of Palopo City

2021 ◽  
Vol 13 (2) ◽  
pp. 219-229
Author(s):  
Nila Mulia Sari
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
Information Service ◽  
Information Services ◽  
Quantitative Research Methods ◽  
The Public ◽  
Entrepreneurial Spirit ◽  
The Government ◽  
Improve Service Quality

The government continues to make paradigm changes to make the government system even better. A rigid and centralized government has now turned into a decentralized government and has an entrepreneurial spirit. For this reason, it is necessary to improve service quality on an ongoing basis for the realization of prime public services. Improvement in the quality of public services is carried out comprehensively and integrated, both internally and externally. It is necessary to make improvements and requires proper management to improve service quality. Information services provided by the Public Service Mall by the Palopo City One-Stop Investment Service (DPMPTSP) is a breakthrough that sought to increase public satisfaction in the city of Palopo. This study investigates how public satisfaction with information services was carried out by Public Service Mall (DPMPTSP). This research uses quantitative research methods with a non-random sampling technique by accidental sampling, namely anyone who coincidentally meets the researcher can be used as a sample. The results of this study indicate that the information services provided by the Public Service Mall DPMPTS Palopo City make the public feel satisfied through indicators; (1), Building an information system (2), Establishing a list of information (3), providing facilities and infrastructure (4), Information complaint services. The contribution of this research is expected to be an innovation in realizing a fast, easy, transparent, sure, and affordable government service process as well as bringing closer and providing broader services to the public.

scholarly journals Management of Public Information Services General Election Supervisory Agency of South Kalimantan Province

2021 ◽  
Vol 2 (3) ◽  
pp. 50-57
Author(s):  
Ach. Fatori ◽  
Mahyuni Mahyuni ◽  
Andi Tenri Sompa
Keyword(s):  
Human Resources ◽  
Service Management ◽  
Information Service ◽  
Public Information ◽  
Information Services ◽  
Management Process ◽  
The Public ◽  
Budget Support ◽  
General Elections ◽  
Qualitative Descriptive

This study aims to determine the management process of Public Information Services at the General Elections Supervisory Agency (Bawaslu) of South Kalimantan Province in terms of the functions of planning, organizing and implementing as well as the constraints that exist in the service process. This research was conducted with a qualitative descriptive type approach and data collection was carried out by means of interviews, documentation studies and observations. The results of the study indicate that the implementation of the Provincial Bawaslu's public information service management to the public is still not optimal. This is due to several obstacles including the absence of a strategic plan, minimal budget support, limited human resources, and imperfect regulations.

scholarly journals SISTEM INFORMASI PELAYANAN PUBLIK DIKECAMATAN KAMPAR TIMUR KABUPATEN KAMPAR

Jurnal Niara ◽  
2017 ◽  
Vol 10 (1) ◽  
pp. 30-35 ◽  
Author(s):  
Aguswan Aguswan
Keyword(s):  
Information System ◽  
Service System ◽  
Research Result ◽  
Information Service ◽  
Public Information ◽  
Information Support ◽  
District Office ◽  
The Public ◽  
Service Information ◽  
And Performance

The public information service system, hereinafter referred to as the information system, is a series of activities that include the storage and management of information and mechanisms of delivering information from the organizers to the public and vice versa in the form of oral, latin, written in Braille, image language and / or local languages , And presented manually or electronically. In order to provide information support to the implementation of public services should be held information system that is National. To that end, the organizer is obliged to manage information system which includes: Operator Profile, Executor Profile, Service Standard, Service Notification, Grievance Management and Performance Assessment.The results of the research were conducted in Kampar Timur sub-district office that highlighted the application of public service information system, where the research result stated that the availability of service information system is still incomplete, as many as 14 (40,00) respondents gave their responses, as well as respondents who responded The implementation of information service system that is as much as 12 (34,00) respondents gave their responses, and respondents who gave enough response about the implementation of service information system that is 9 (26,00) respondents who gave the response.Selanjutnya in the implementation of service information system that has been held By Kampar Timur sub-district government, the presence of inhibiting factors is the provision of non-electronic data is still incomplete, tools and technology is still limited and human resources employees who are still less professional in carrying out tasks and His responsibility in carrying out the service to the community

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