Executive attitudes, organizational size and ethical issues: Perspectives on a service industry

Purpose This paper aims to review the extant hospitality and tourism literature on the state of robotics and artificial intelligence (AI) in the service industry. The aim was to highlight the current areas of research on this emerging topic and identify areas for future application and study. Design/methodology/approach A list of hospitality and tourism journals was used to identify articles related to AI and robotics using the terms AI, robots, robotics, hospitality and tourism, and several combinations thereof. Additional sources were identified through the literature reviews from the identified works. Findings The findings revealed several studies on the current state of robotics and AI in hospitality and tourism. Additional research examines and discusses implications for internal and external customer service, legal and ethical issues and theory. Originality/value This paper provides a compilation of the current studies that examine the impact of robotics and AI in hospitality and tourism. It offers scholars an overview of the current knowledge in the field on this rapidly emerging and evolving topic.

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Using the Technology-Organization-Environment Framework Approach in the Acceptance of Telemedicine in the Health Care Industry

European Journal of Business Management and Research ◽

10.24018/ejbmr.2021.6.3.837 ◽

2021 ◽

Vol 6 (3) ◽

pp. 47-54

Author(s):

. Sukardi ◽

. Hasyim ◽

. Supriyantoro

Keyword(s):

Technology Acceptance ◽

Communication Channel ◽

Service Industry ◽

Communication Channels ◽

Business Environment ◽

Organizational Size ◽

Adoption Of Innovation ◽

Framework Approach ◽

Communication Needs ◽

The Right

Telemedicine is an innovation in providing health services to patients, perceptions of technology vary from one individual to another. The level of technology acceptance is something that needs to be researched because it will affect the use of a technology in the company, this is because the received technology will continue to be used in the company and the rejected technology will be a neglected part. There are the important considered criteria for the acceptance of a technology of this research: the adoption of innovation, organizational measurement, business environment, and communication channels. The purpose of this study was to analyze the effect of technology acceptance, organizational size, business environment on the adoption of telemedicine with the influence of the communication channel. The research method is an explanatory research using a quantitative approach. The population in this study was 156 people. The used data analysis method in this research is a Moderated Regression Analysis (MRA). The results from the MRA analysis show that technology acceptance is positively and significantly influenced by communication channels on the adoption of telemedicine. In contrast, the measurement of the organization and the business environment did not have a significant effect on the adoption of telemedicine in the health service industry. The implication of hospital management to increase technology acceptance must pay attention to the advantages of using telemedicine, the suitability of existing technology in hospitals to develop telemedicine, the ease of used technology, the results that seen from the use of telemedicine and it can be tested before being applied. Communication needs to be improved by paying attention to the credibility of the communicator, the content and context of telemedicine, the clarity and continuity of information, the used language is easy to understand and the right communication channel is interpersonal.

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Confronting the grey zone after severe brain injury

Emerging Topics in Life Sciences ◽

10.1042/etls20190115 ◽

2019 ◽

Vol 3 (6) ◽

pp. 707-711 ◽

Cited By ~ 1

Author(s):

Andrew Peterson ◽

Adrian M. Owen

Keyword(s):

Brain Injury ◽

Ethical Issues ◽

Vegetative State ◽

Clinical Care ◽

Grey Zone ◽

Severe Brain Injury ◽

New Methods ◽

Legal Decision Making ◽

Technological Developments ◽

The Brain

In recent years, rapid technological developments in the field of neuroimaging have provided several new methods for revealing thoughts, actions and intentions based solely on the pattern of activity that is observed in the brain. In specialized centres, these methods are now being employed routinely to assess residual cognition, detect consciousness and even communicate with some behaviorally non-responsive patients who clinically appear to be comatose or in a vegetative state. In this article, we consider some of the ethical issues raised by these developments and the profound implications they have for clinical care, diagnosis, prognosis and medical-legal decision-making after severe brain injury.

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Ethical Issues in Maternal-Fetal Medicine

10.1017/cbo9780511545122 ◽

2002 ◽

Cited By ~ 13

Keyword(s):

Ethical Issues ◽

Maternal Fetal Medicine ◽

Fetal Medicine

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Ethical Issues in Nursing: Nutrition of Premature New-borns in Intensive Neonatal Care – Nurses between Care and Autonomy

Pflege ◽

10.1024/1012-5302.14.1.13 ◽

2001 ◽

Vol 14 (1) ◽

pp. 13-16

Author(s):

Monika Bobbert

Keyword(s):

Ethical Issues ◽

Neonatal Care ◽

Ethische Konflikte ◽

Ethische Probleme

Pflegeethik als relativ neuer Bereich der angewandten Ethik hat unter anderem die Aufgabe, auf ethische Probleme in der pflegerischen Praxis aufmerksam zu machen und diese zu reflektieren. An einem Fallbeispiel wird gezeigt, dass das pflegerische Vorgehen bei der Ernährung von Frühgeborenen ethische Konflikte bergen kann. Am konkreten Fall werden Fragen der Patientenautonomie und Fürsorge diskutiert, die auch für andere pflegerische Situationen relevant sind. Der Artikel leistet einen Beitrag zur Klärung der spezifischen Inhalte einer auf den Handlungsbereich der professionellen Pflege bezogenen Ethik.

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Research Participation Experiences of Informants of Suicide and Control Cases

Crisis ◽

10.1027/0227-5910/a000025 ◽

2010 ◽

Vol 31 (5) ◽

pp. 238-246 ◽

Cited By ~ 9

Author(s):

Paul W. C. Wong ◽

Wincy S. C. Chan ◽

Philip S. L. Beh ◽

Fiona W. S. Yau ◽

Paul S. F. Yip ◽

...

Keyword(s):

Ethical Issues ◽

Research Participation ◽

Self Report ◽

Initial Contact ◽

Psychological Autopsy ◽

Autopsy Study ◽

The People ◽

And Control ◽

The Impact

Background: Ethical issues have been raised about using the psychological autopsy approach in the study of suicide. The impact on informants of control cases who participated in case-control psychological autopsy studies has not been investigated. Aims: (1) To investigate whether informants of suicide cases recruited by two approaches (coroners’ court and public mortuaries) respond differently to the initial contact by the research team. (2) To explore the reactions, reasons for participation, and comments of both the informants of suicide and control cases to psychological autopsy interviews. (3) To investigate the impact of the interviews on informants of suicide cases about a month after the interviews. Methods: A self-report questionnaire was used for the informants of both suicide and control cases. Telephone follow-up interviews were conducted with the informants of suicide cases. Results: The majority of the informants of suicide cases, regardless of the initial route of contact, as well as the control cases were positive about being approached to take part in the study. A minority of informants of suicide and control cases found the experience of talking about their family member to be more upsetting than expected. The telephone follow-up interviews showed that none of the informants of suicide cases reported being distressed by the psychological autopsy interviews. Limitations: The acceptance rate for our original psychological autopsy study was modest. Conclusions: The findings of this study are useful for future participants and researchers in measuring the potential benefits and risks of participating in similar sensitive research. Psychological autopsy interviews may be utilized as an active engagement approach to reach out to the people bereaved by suicide, especially in places where the postvention work is underdeveloped.

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Ethical Issues Relevant to the Assessment of Suicide Risk in Nonclinical Research Settings

Crisis ◽

10.1027/0227-5910/a000110 ◽

2012 ◽

Vol 33 (1) ◽

pp. 54-59 ◽

Cited By ~ 4

Author(s):

Carolyn M. Wilson ◽

Bruce K. Christensen

Keyword(s):

Undergraduate Students ◽

Suicide Risk ◽

Ethical Issues ◽

Current Paper ◽

Self Report ◽

Ethical Guidelines ◽

Schizotypal Personality ◽

Increased Risk ◽

Genetic Features ◽

Conducting Research

Background: Our laboratory recently confronted this issue while conducting research with undergraduate students at the University of Waterloo (UW). Although our main objective was to examine cognitive and genetic features of individuals with schizotypal personality disorder (SPD), the study protocol also entailed the completion of various self-report measures to identify participants deemed at increased risk for suicide. Aims and Methods: This paper seeks to review and discuss the relevant ethical guidelines and legislation that bear upon a psychologist’s obligation to further assess and intervene when research participants reveal that they are at increased risk for suicide. Results and Conclusions: In the current paper we argue that psychologists are ethically impelled to assess and appropriately intervene in cases of suicide risk, even when such risk is revealed within a research context. We also discuss how any such obligation may potentially be modulated by the research participant’s expectations of the role of a psychologist, within such a context. Although the focus of the current paper is on the ethical obligations of psychologists, specifically those practicing within Canada, the relevance of this paper extends to all regulated health professionals conducting research in nonclinical settings.

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