scholarly journals The role of external stakeholders in ensuring the quality of educational services of Polotsk state university

2021 ◽  
Vol 97 ◽  
pp. 01021
Author(s):  
Nadzeya Bareika ◽  
Alena Barun ◽  
Natallia Dauhiala ◽  
Dzmitry Dauhiala
Keyword(s):  
Information And Communication Technologies ◽  
Consumer Satisfaction ◽  
Educational Institution ◽  
Educational Services ◽  
University Graduates ◽  
State University ◽  
Innovation Activities ◽  
External Stakeholders ◽  
High Level

In modern conditions, the task of integrating science, education and innovation activities is of great importance. The need for highly qualified and proactive employees leads to the natural integration of the University and employers, who are the main external stakeholders and consumers of educational services. The article discusses the main forms of interaction between Polotsk State University and the main enterprises and organizations of the region. The main results of comprehensive monitoring of employers ‘satisfaction with the quality of training specialists in the higher educational institution are presented. The assessment of consumer satisfaction with educational services in the framework of this monitoring was carried out on the basis of a competence campaign. This is primarily due to the fact that the quality of education is determined precisely by the competencies formed by the graduate, which allow applying the acquired knowledge, skills and abilities in solving specific professional tasks. The monitoring demonstrated a high level of development of a number of competencies, in particular the competence “ability to use information and communication technologies”, which highlights the fact that the educational programs of compulsory and additional education implemented at Polotsk State University provide the knowledge and practical skills necessary for using the latest ICT in professional activities. Employers have also identified the scarce skills of graduates, namely “Ability to take decisive action in case of uncertainty”, “Ability to anticipate a problem” and “Ability to use time effectively”. Based on the self-assessment of graduates, during their studies at Polotsk State University they have to a large extent developed the competences required for successful work in today’s economy. The success of Polotsk State University graduates is clear evidence of the high quality of their training.

scholarly journals Assessment of quality of educational services of the university

2020 ◽  
pp. 117-123
Author(s):  
A. S. Basyuk ◽  
R. V. Antipenko
Keyword(s):  
Educational Services ◽  
Quality Of Education ◽  
Research And Innovation ◽  
Innovation Activities ◽  
Level Of Satisfaction ◽  
Level Of Training ◽  
Main Components ◽  
High Level ◽  
The University

The article assesses the quality of educational services of the University on the example of fgbou VO “KubSTU”. The concepts of quality of education and educational services are considered, which determine the main components of quality of education, consisting of four parameters: the object of receiving services, the subject of providing services, the process of providing services, the degree of customer satisfaction. Based on these components, the analysis of the quality of education “Kuban state University”, in which was investigated the following categories: number of students enrolled in the University, average grade of students enrolled in College on a budget, the number of educational programs, quality workforce, research and innovation activities, the level of satisfaction of employers with graduates. Based on the analysis of the main indicators characterizing the quality of educational services, it is concluded that quality management in “KubSTU” is effective and provides a high level of training of graduates, and to achieve modern quality of educational services of the University it is necessary to improve the quality system of education at all levels of management of higher education institutions.

scholarly journals Interaction between industry higher educational institutions and the customer of educational services

2019 ◽  
Vol 135 ◽  
pp. 04001 ◽  
Author(s):  
Valentina Parshina ◽  
Elena Kuznetsova
Keyword(s):  
Educational Institution ◽  
Human Potential ◽  
Educational Institutions ◽  
Educational Services ◽  
Higher Educational Institutions ◽  
Market Interactions ◽  
Business Units ◽  
Innovation Activities ◽  
Higher Educational

The purpose of the article is to develop a model for interaction between industry higher educational institutions and the customer of educational services in order to increase the human potential in the industry. The article deals with the specifics of relations between the transport higher educational institutions and the company. To assess the quality of relations, the resource exchange model is suggested for use. The article formulates principles of interaction between the parties and indicators that can be used to assess the quality of the resources exchange. A model for interaction between the company’s bus iness units and higher educational institutions was proposed. The relations between the horizontal-structured corporation and educational institutions were modeled; the mathematical apparatus was selected to describe the contacts, indicators of satisfaction with the resources and the resultant indicator (satisfaction with the interaction) were proposed. The model will help to determine quantitative characteristics of the achieved contacts. Their introduction will make it possible to assess the original state of the contacts and proceed to functional design. Introduction of the concept of satisfaction with the resources and interaction in its individual lines will allow identifying the reserves to build on in order to optimize the contacts. The purpose of the modeling is to expand contacts between the higher educational institution and enterprises in the industry, to involve employees in innovation activities, to improve skills of the higher educational institution graduates in response to the needs of the industry. This article only looks at the interaction between industry higher educational institutions and business units of RZD OJSC, whereas recent years brought contacts between the university and many transport organizations that have specifics of market interactions described in the stakeholder theory.

scholarly journals Mechanism of Educational Services Quality Management on the Basis of Innovative Implementations

2019 ◽  
pp. 54-58
Author(s):  
Anait Sejranovna Basyuk ◽  
Rodion Vladimirovich Antipenko
Keyword(s):  
Quality Management ◽  
Professional Education ◽  
Services Quality ◽  
Educational Institution ◽  
Educational Services ◽  
Efficiency And Effectiveness ◽  
Higher Professional Education ◽  
High Level ◽  
The University

The article raises the question of improving the quality of educational services of a higher educational institution through innovative implementations, since it is the quality of education that forms the high level of competitiveness of a university, and therefore, there is a need to create a mechanism for educational services quality management. To create this mechanism, the main subjects, objects and functions of market relations in the field of educational services were identified, and the most optimal types of innovations for institutions of higher professional education were considered. The aim of the study is to determine the essence of quality management of educational services of a modern university on the basis of innovative implementations. During the study the following methods were used: theoretical, analysis, comparison. The result: the developed model allowed us to identify the most complex areas of the quality management mechanism development. Based on this, a five-block model of the cycle of harmonizing the quality of educational services with the task of implementing innovations was developed, which will contribute to the creation of a single set of educational services and the goals of innovative potential development. Conclusion: considering the results obtained, evaluative combinations of the university’s efficiency and effectiveness indicators were identified for determining the direction of innovative development, which allow us to characterize the level of the university development and, in accordance with it, introduce the optimal type of innovations that will contribute to the successful development of the institution of higher education.

scholarly journals CREATING A DIGITAL ENVIRONMENT IS A WAY TO IMPROVE THE QUALITY OF EDUCATION

2020 ◽  
Vol 117 (6) ◽  
pp. 8-13
Author(s):  
Igor O. Petrishchev ◽  
Keyword(s):  
Information And Communication Technologies ◽  
Educational Institution ◽  
Educational Environment ◽  
Learning Technologies ◽  
Educational Process ◽  
Educational Institutions ◽  
Educational Services ◽  
Digital Learning ◽  
Digital Environment

Continuous improvement of the education system, aimed at improving the quality of educational services provided by educational institutions, updates the need for different pedagogical thinking, innovative forms and new conditions for implementing education, up-bringing and development of students. One of the ways to solve these problems is to create digital educational environment in educational institutions. The article is aimed at solving the following number of problems: studying the essence of the digital educational environment, identifying its structure, studying the requirements for making modern digital environment of a higher educational institution. The work justifies the need to create digital educational environment in conditions of education informatization and digitalization. Approaches to substantiating the essence of the digital educational environment have been defined, the conditions for its creation in order to improve the quality of educational services have been outlined. The advantages of the digital educational environment include: providing educational opportunities for all participants in the educational process equally; learning mobility (variation of time and place of learning); life-long learning during the life; opportunities for the training of schoolchildren, students, participants in courses and vocational retraining programs along the designed individual educational routes; consumption, use and development of e-learning resources. The organization of educational activities in the digital environment is aimed at the optimal solution of fundamental didactic problems with the most necessary coverage of all the advantages of information and communication technologies, digital learning technologies and their means. In addition, the conditions of the digital educational environment allow us to develop a certain electronic basis for the development of the cognitive and creative activities of students and teachers, supporting the continuous dynamic formation of a system of knowledge and competencies, which is the basis for managing and ensuring the quality of the pedagogical process and educational services.

scholarly journals Current state of educational services provision to future masters of educational institution management

2020 ◽  
Vol 2020 (2 (131)) ◽  
pp. 179-187
Author(s):  
Olha Yeromenko
Keyword(s):  
Higher Education ◽  
Graduate Students ◽  
Higher Education Institutions ◽  
Educational Institution ◽  
Education Institution ◽  
Educational Process ◽  
Educational Services ◽  
Teaching Staff ◽  
Flexible System

The article raises the topical issue of training competitive professionals capable of working under modern market conditions. The transition to market relations changes the education policy and the system of educational services provision. The professional destiny of a future manager and the success rate of an educational institution depend on the quality of providing educational services to graduate students specialised in educational institution management. The purpose of the article is to analyse the results of a survey of graduate students aimed at determining the status of educational services given within the specialty 073 "Management" (specialization "Educational Institution Management") in various higher education institutions of Ukraine. Monitoring the state of the educational services provided to graduate students majoring in educational institution management has been carried out on the basis of general scientific and empirical cognition methods: comprehensive study of quality training of master-course students, observation, survey in the form of questionnaires, analysis of graduate students’ responses, analogy. The criteria enabling graduate students to assess the quality of educational services provided by higher education institutions have been defined: the fundamental nature of training; level of knowledge and experience of teaching staff; organization of the educational process; culture and communication level of teachers; reaction of teachers and administration of higher education institution to further demands of graduate students, etc. On the basis of the analysis and generalisation of the processed material, the basic demands of master-course students majoring in educational institution management for increase in the level of educational services have been defined: decrease in theorising of educational material; practice orientation; increase in the use of interactive teaching methods by teachers; expansion of the list of optional courses; increase in opportunities for individual counselling at a convenient time; involvement of leading specialists, experts, experienced educational institution managers in teaching; improvement of facilities and resources of an institution; increase in the level of additional educational services provision in higher education institutions. According to the results of the study, it has been concluded that it is necessary to establish a flexible system of training master-course students majoring in educational institution management.

scholarly journals Communicative self-efficiency of future navigators

2019 ◽  
pp. 65-70
Author(s):  
Natalya Dmytryshchuk ◽  
Alla Linenko
Keyword(s):  
Educational Institution ◽  
Educational Process ◽  
Professional Communication ◽  
Professional Activity ◽  
Professional Activities ◽  
Foreign Companies ◽  
The Future ◽  
Higher Educational ◽  
High Level

The article deals with the problem of improving the quality of training future navigators according to the strategic goals of the modernization of the educational process in Ukraine’s marine higher educational institutions, based on the humanistic paradigm, which requires special attention to the formation of future navigators’ communicative self-efficiency. The study of this problem is of particular relevance, since it is one of the main professional characteristics for representatives of the senior command navigators that enables them to carry out professional activities productively, adequately and at a high level: to organize the coordinated work of the crew, especially consisting of specialists of different nationalities, religious denominations, mentalities; competently and skilfully communicate with seaport employees, representatives of foreign companies, etc. The paper presents the conceptual provisions of A. Bandura, the founder of the theory of self-efficiency, its role and importance in person’s life as well as those of J. Caprari and D. Servon, D. Matsumoto (communication), educators (self-efficiency), (communicative self-efficiency) in the context of importance and the need to develop and form these phenomena for improving the quality of the training aimed at future navigators in higher education institutions of maritime profile. The phenomenon “communicative self-efficiency of the future navigators” has been defined; its essence and structure have been considered, the latter consisting of three components: reflexive (self-identification with navigators as model professionals, the presence of adequate self-assessment of their own actions in the field of professional communication, a stable reflexive position), cognitive-operational (awareness of the communicative sphere of maritime professional activity, skills, professional communication abilities); affective-behavioural (confidence in the possibility of productive communication in professional activities, emotionality, activity, responsibility, ability to self-regulate and self-sustain). The forms and methods for the formation of communicative self-efficiency of cadets of marine universities involved into the experiment have been presented: reflective workshop, keeping a reflective diary, which gave the cadet the opportunity to conduct self-analysis of their own professional actions and enhance self-understanding regarding the presence of the necessary professional personal qualities for performing their future professional activities effectively and building a positive Self-concept of the future navigator; the organizing dialogue “The role of the reflective component in developing future navigators’ communicative self-efficiency”, the technology “Developing confidence in self-efficiency and productive communication of future navigators in their future independent professional activities”, the training module “Communication skills”, etc. Keywords: communication, self-efficiency, communicative self-efficiency, future navigator, marine higher educational institution.

scholarly journals University graduate satisfaction profile as an education quality criterion

2021 ◽  
Vol 122 ◽  
pp. 04006
Author(s):  
Marina Viktorovna Pereverzeva ◽  
Natalia Ivanovna Anufrieva ◽  
Marina Gennadievna Kruglova ◽  
Stanislav Nikolaevich Mikhaylov ◽  
Yana Mamontova
Keyword(s):  
Quality Management ◽  
Research Work ◽  
Educational Programs ◽  
Educational Process ◽  
University Education ◽  
Education Quality ◽  
Educational Services ◽  
University Graduates ◽  
Study Results

Research background: Despite a fairly long tradition of measuring students’ assessment of the quality of obtained university education, there are still many unresolved issues in this area. The aim of the study: to theoretically substantiate the concept of a profile of graduates’ satisfaction with university educational programs including several parameters. The satisfaction profile serves as a criterion of the quality of education, at the same time reflecting students’ subjective assessment of the learning outcomes received at the university that they correlate with their expectations at the stage of admission. The concept is proposed in association with the monitoring of university graduates’ satisfaction with educational programs developed and tested as part of the research work at the Russian State Social University. Methods: graduate satisfaction is assessed using quantitative (questionnaires, the results of which are processed in SPSS) and qualitative (interviews) research methods. The proposed and tested method for the assessment of university graduates’ satisfaction with educational programs can serve as a basis for the development of university systems for monitoring graduates’ satisfaction with educational programs and education quality management and the satisfaction profile can become a universal criterion of education quality assessment not only in Russian but also in foreign universities. Results and novelty: The novelty and significance of the study results lie in the fact that the rating of educational process factors significant for graduates’ satisfaction provides information that can be used for successfully placing the direction of training in the market of educational services. Moreover, two ratings of the importance of the identified factors are constructed. The first one reflects the respondents’ direct assessment that can be used in advertising and information campaigns in the market of educational services. The second rating shows indirect assessment providing a more adequate image of the real impact of various factors on graduates’ satisfaction with educational programs; the results of this rating can be used in the intra-university quality management.

scholarly journals ІНФОРМАЦІЙНО-КОМУНІКАЦІЙНІ ТЕХНОЛОГІЇ ЯК ІНСТРУМЕНТ ПІДВИЩЕННЯ ЯКОСТІ ДОШКІЛЬНОЇ ОСВІТИ

2019 ◽  
Vol 69 (1) ◽  
pp. 21
Author(s):  
Halyna A. Nazarenko ◽  
Tetiana K. Andriushchenko
Keyword(s):  
Information And Communication Technologies ◽  
Educational Institution ◽  
Preschool Education ◽  
Communication Technologies ◽  
Educational Process ◽  
Preschool Age ◽  
Teaching Staff ◽  
Significant Potential ◽  
Information And Communication

The article highlights the results of the research on information and communication technologies potential possibilities for preschool education quality improvement. During conceptual-diagnostical, organization-preparational, formational and test-generalizing stages of pedagogical experiment in educational establishments there were created necessary material-technical conditions for effective use of ICT in different spheres of preschool education. The research of pedagogical software required for qualified preschool education and other digital educational resources was carried out. It was provided teachers training to use ICT in organization of preschool education and in personal professional development, as well as created methodological support for the implementation of ICT in sphere of preschool education. It has been proved that the quality of preschool education characterizes both the educational process and its results, reflects the level of achieving the aim and tasks of education, upbringing and development of preschool age children and also the level of fulfillment of teachers’, children’s and their parents’ expectations from the use of ICT in the educational process at preschool educational establishments. This article ascertains a significant potential of ICT in the development of preschool teachers IC-competency, organization of education, upbringing and development of children of the upper preschool age, testifies to the importance of cooperation with parents of preschoolers. It presents the experience of using ICT as a didactic tool, which contributed to a more effective realization of the tasks of the main lines of education, which are defined as a basic component of preschool education: “Child’s personality”, “Child in the society”, “Child in the environment”, “Child in the world of culture”, “Child’s game”, “Child in sensory-cognitive space” and “Child’s speech”. The article reveals the significant potential of the use of information and communication technologies for raising the parental awareness about the quality of educational services in the preschool educational institution, as well as for establishing a partnership between the teaching staff and the parent community on all issues of preschool education.

scholarly journals The market of educational services: market-information aspect of transformation

2018 ◽  
pp. 9-11
Author(s):  
Anatoly Evgenievich Arkhipov ◽  
Evgeny Alexeevich Grigoriev ◽  
Vyacheslav Dmitrievich Eskov
Keyword(s):  
Higher Education ◽  
Professional Education ◽  
Educational Institution ◽  
Modern Society ◽  
Educational Services ◽  
Market Information ◽  
Potential Consumer ◽  
Educational Product ◽  
Higher Professional Education

Modern society is characterized by dynamism of social and cultural interactions in the context of globalization of social and economic processes. According to the authors’ opinion this increases the importance of improving the quality of training, all education, including higher professional education. Improving the competitiveness of higher educational institution may make on the basis of conformity of quality of the educational product to the requirements of actual and potential consumer demand. Globalization and information factors of the interaction of market actors largely determine the necessity of transformation of approaches to formation and functioning of higher education institutions today

scholarly journals SWOT-Analysis of the System of Training of Future Managers (Managers in the Education System)

2021 ◽  
Vol 2 (6 (344)) ◽  
pp. 119-133
Author(s):  
Marianna Shvardak ◽  
Keyword(s):  
Education System ◽  
Professional Training ◽  
Swot Analysis ◽  
Educational Programs ◽  
Educational Process ◽  
Educational Institutions ◽  
Educational Services ◽  
State University ◽  
Effective Management

It was found that systematic monitoring of the quality of education is necessary for effective management, informed decision-making, comparison and adequate assessment of the state of professional training. This task is successfully implemented through SWOT-analysis, which identifies strengths and weaknesses, potential opportunities and potential threats, establishing relationships between them, which can be further used to form quality management strategies for the training of future heads of educational institutions. A SWOT-analysis of the system of training future leaders (managers in the education system) was conducted and a matrix was developed on the example of Mukachevo State University. This made it possible to systematize information about internal and external factors that affect the quality of the educational process. Its results allowed to determine the competitive advantages of professional training, to form strategic priorities (ways) and to get a clear algorithm of further actions. In particular: periodically review educational programs, permanently monitor the market of educational services and resources of Mukachevo State University, systematically take measures to ensure the quality of educational services under the master's educational program «Educational Pedagogical Sciences: Management of Educational Institutions». At the same time, the analysis of the research results showed that the management of the quality of training of the future head of an educational institution depends on setting standards, updating educational programs, highly qualified staff, quality organization of the educational process and effective management.

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