scholarly journals Assessment of quality of educational services of the university

2020 ◽  
pp. 117-123
Author(s):  
A. S. Basyuk ◽  
R. V. Antipenko
Keyword(s):  
Educational Services ◽  
Quality Of Education ◽  
Research And Innovation ◽  
Innovation Activities ◽  
Level Of Satisfaction ◽  
Level Of Training ◽  
Main Components ◽  
High Level ◽  
The University

The article assesses the quality of educational services of the University on the example of fgbou VO “KubSTU”. The concepts of quality of education and educational services are considered, which determine the main components of quality of education, consisting of four parameters: the object of receiving services, the subject of providing services, the process of providing services, the degree of customer satisfaction. Based on these components, the analysis of the quality of education “Kuban state University”, in which was investigated the following categories: number of students enrolled in the University, average grade of students enrolled in College on a budget, the number of educational programs, quality workforce, research and innovation activities, the level of satisfaction of employers with graduates. Based on the analysis of the main indicators characterizing the quality of educational services, it is concluded that quality management in “KubSTU” is effective and provides a high level of training of graduates, and to achieve modern quality of educational services of the University it is necessary to improve the quality system of education at all levels of management of higher education institutions.

scholarly journals Quality of Education According to the Assessment of University’s Key Partners

2020 ◽  
Vol 29 (8-9) ◽  
pp. 129-141
Author(s):  
Zh. A. Ermakova ◽  
Yu. N. Nikulina
Keyword(s):  
Educational Process ◽  
Quality Of Education ◽  
University Graduates ◽  
State University ◽  
Level Of Satisfaction ◽  
Level Of Training ◽  
Personnel Needs ◽  
Degree Of Participation ◽  
The University

The article addresses the problems of the quality of education in general, including from the perspective of employers. The authors believe that the mechanism for assessing the quality of education should be implemented through the active participation of the University’s key partners and employers in the educational process.The article presents the results of a study of the level of satisfaction with the quality of education of graduates estimated by enterprises that are the key partners of Orenburg State University (2020). The first set of questions involved an analysis of the degree of participation of employer organizations in the educational process and assessment of the level of training of university graduates. The second block included an assessment of personnel needs and demands on graduates when applying for a job, as well as an analysis of the prospects for developing forms of cooperation between employers in the region and the University.In conclusion, we offer a list of recommendations for improving the effectiveness of internal independent assessment of the quality of education with the involvement of representatives of employers. The list includes recommendations aimed at enhancing their participation in improving the system of training for the region’s economy.

scholarly journals Influence of the quality of educational services of a technical university on the employment of graduates

2020 ◽  
Vol 48 (6) ◽  
pp. 459-473
Author(s):  
Dmitry V. Maltsev ◽  
Keyword(s):  
Educational Process ◽  
Educational Services ◽  
Quality Of Education ◽  
Cultural Environment ◽  
Educational Activities ◽  
Subsequent Formation ◽  
Level Of Satisfaction ◽  
Technical University ◽  
The University

Introduction. Quality management of educational services is impossible without feedback from employers, graduates, and parents of students. Analysis of their opinions will help identify weaknesses in the educational process of the University, for the subsequent formation of a roadmap for managing the quality of education. The purpose of the study: to develop recommendations for improving the quality of education of students of the technical University by identifying dissatisfaction with professional, labor and socio-cultural training. Materials and methods. 1261 interested persons took part in the survey, including: 386 graduates (representatives of 225 enterprises and organizations), representatives of employers – 265 people (representatives of 173 enterprises and organizations), parents of students – 610 people. The quality of educational process was assessed by satisfaction with educational activities and satisfaction with the socio-cultural environment of the university. Research results. The results of the level of satisfaction with the quality of educational activities are analyzed, in particular: the level of satisfaction of graduates ranged from 66 to 88%, the greatest dissatisfaction is associated with the organization of practices, research work and the material and technical base of the University. Employers are more dissatisfied with the professional training of graduates, in particular bachelors. More than 70% of employers say that specialists are much better prepared to perform their work functions. In terms of assessing the socio-cultural environment, the satisfaction of students' parents ranged from 49 to 72%. The main comments are related to financial incentives (scholarships, surcharges), as well as the organization of leisure and recreation. The practical significance is to identify the most pressing issues that are not always obvious when viewed from the "inside" of the organization. Many problems are typical for higher education institutions in General, so the results of this study can be useful and applicable for internal audits, in-house surveys, and improving the quality of educational services in other universities.

scholarly journals Students’ satisfaction with the quality of educational services

2021 ◽  
Vol 122 ◽  
pp. 04004
Author(s):  
Svetlana Yurievna Mitrofanova ◽  
Lyudmila Vladimirovna Vandysheva ◽  
Anna Aleksandrovna Pustarnakova
Keyword(s):  
Technical College ◽  
Professional Training ◽  
Technical Support ◽  
Educational Institutions ◽  
Educational Services ◽  
Quality Of Education ◽  
Paradoxical Situation ◽  
Level Of Satisfaction ◽  
Students Satisfaction

The article raises the problem of the level of satisfaction with educational services among the students of agricultural training areas of secondary vocational education institutions of the Samara region. The study goal is addressed through several objectives including identifying the level of students’ satisfaction with the quality of education, their attitude towards industry internship, the level of satisfaction with the quality of material and technical support, and the presence or absence of the desire for employment in the chosen direction of training. The research method deployed in the study is surveying (N = 123). The study reveals that most respondents (73.7%) are completely or rather satisfied with the quality of education. The calculations indicate that most respondents have a positive or rather positive attitude towards industry internship (70.8%). 89.4% of respondents are completely or rather satisfied with the quality of material and technical support. 84.5% of the respondents are completely or rather satisfied with the quality of educational services while 9.6% found it difficult to answer and 5.7% express dissatisfaction with the quality of educational services to varying degrees. Considering individual educational institutions, the results by the indicator are as follows: the Bezenchuk Agrarian Technical College – 80.8%, the Kinel State Technical College – 91.1%. Due to the lack of data on secondary educational institutions, the obtained results are compared to similar studies conducted in Russian higher education institutions. As a result, the authors report a paradoxical situation consisting in the fact that the students are satisfied with educational services but not all of them plan to continue working in the chosen direction of professional training. Appropriate recommendations are provided for the management of educational institutions in accordance with the obtained results.

scholarly journals Analisa Kepuasan Mahasiswa terhadap Kualitas Pelayanan Pendidikan

2020 ◽  
Vol 19 (1) ◽  
pp. 24-29
Author(s):  
Ni Luh Anik Puspa Ningsih ◽  
Dewa Ayu Putu Niti Widari ◽  
I Made Artawan
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Private University ◽  
Quality Of Education ◽  
Educational Service ◽  
Education Services ◽  
Level Of Satisfaction ◽  
Survey Results ◽  
The University

Abstract-During the learning process, students have experience with educational services at the University. This experience will create a perspective on the quality of education services provided. This will be related to the level of student satisfaction. This level of satisfaction will made an opinions. That generally will quickly spread, to family, friends and society. Bad opinion will affect the University's image, so it is important to analyze student satisfaction. A survey are held to gain information about student satisfaction.. This research was conducted at Warmadewa University, a private university in Denpasar, Bali. Survey results are summarized in the index of student satisfaction with the quality of education services at Warmadewa University. Based on the dimensions of service quality, namely tangibles, reliability, empathy, responsiveness, assurance students feel "satisfied". The overall survey results show that students assess the quality of education services at a "satisfying" level. Keywords: Student Satisfaction; Educational Service Quality Abstrak-Selama proses pembelajaran, mahasiswa memiliki pengalaman terkait pelayanan pendidikan di Universitas. Pengalaman ini menciptakan persepsi terhadap kualitas pelayanan pendidikan yang akan membentuk kepuasan bagi mahasiswa. Tingkat kepuasan tertentu akan membentuk opini. Ini akan menyebar dengan cepat, pada keluarga, teman dan masyarakat. Persepsi yang buruk akan mempengaruhi citra Universitas. Tujuan dari penelitian ini untuk menganalisa tingkat kepuasan mahasiswa terhadap kualitas pelayanan pendidikan di Universitas. Populasi penelitian ini adalah seluruh mahasiswa aktif Penelitian ini dilakukan di Universitas Warmadewa, Denpasar, Bali. Penelitian dilakukan dengan metode survey. Hasil survey terangkum dalam indeks kepuasan mahasiswa terhadap kualitas pelayanan pendidikan di Universitas Warmadewa. Berdasarkan dimensi kualitas layanan yaitu bukti fisik, kehandalan, empati, daya tanggap dan jaminan, mahasiswa merasa “puas”. Hasil survey keseluruhan menunjukkan bahwa mahasiswa menilai kualitas layanan pendidikan pada tingkat “memuaskan” Kata kunci : Kepuasan Mahasiswa ; Kualitas Pelayanan Pendidikan

scholarly journals RATING OF THE KORKYT ATA KSU IN THE CONTEXT OF ASSESSMENT OF EDUCATION QUALITY

2018 ◽  
Vol 16 (2) ◽  
pp. 202-206
Author(s):  
Zhanna Zhaksylykova ◽  
Elena V. Milova ◽  
Zhanna Iztleuova
Keyword(s):  
Education Quality ◽  
Educational Services ◽  
Quality Of Education ◽  
State University ◽  
University Staff ◽  
Quality Of Higher Education ◽  
Competitive Success ◽  
The University ◽  
Main Factor

This article discusses rating issues in the context of assessing the quality of higher education. In recent years, ratings have become an important attribute of the global educational services market. The main factor of the university's competitive success is its reputation in the national and international educational areas. Therefore, the institution chooses to participate in a particular rating based on its mission. The article tells about the experience of participation of the Korkyt Ata Kyzylorda State University in national and world rankings. It is noted that the worthy position of the Korkyt Ata KSU in the ratings is another confirmation and recognition of the quality of education in the university, the result of the painstaking work of the entire university staff. To improve the position of the Korkyt Ata KSU, the main directions are defined in the ratings.

scholarly journals Enhance the Quality of Teaching Services According to the Dimensions of Job Security

2018 ◽  
Vol 2 (4) ◽  
pp. 134-156
Author(s):  
Alaa Abdul Mwojod Al Ani ◽  
Abeer Salem Mohammed
Keyword(s):  
Statistical Methods ◽  
Job Security ◽  
Educational Services ◽  
Quality Of Education ◽  
Case Description ◽  
Quality Of Teaching ◽  
Descriptive Approach ◽  
The University

The research dealt with the issue of job security and its contribution to the quality of educational services applied to the University of Mosul. The aim of the research was to determine the extent of the sense of job security in Mosul University, as well as the contribution of security factors to the quality of the educational services offered by the University. In order to achieve the objectives of the research, a number of hypotheses were adopted concerning the lack of job security factors that contribute to the quality of educational services. The research is based on the analytical descriptive approach in the presentation and discussion of the data. The method works by combining the case description with analysis and drawing conclusions. Using a set of statistical methods, the data of the practical side were analyzed, which included an analysis of the responses and opinions of the surveyed individuals at the University of Mosul, which reached (50) individuals. A number of conclusions were reached, the most important of which is the existence of more than one factor of job security that contributes directly to Improving the quality of education in the field

scholarly journals The role of external stakeholders in ensuring the quality of educational services of Polotsk state university

2021 ◽  
Vol 97 ◽  
pp. 01021
Author(s):  
Nadzeya Bareika ◽  
Alena Barun ◽  
Natallia Dauhiala ◽  
Dzmitry Dauhiala
Keyword(s):  
Information And Communication Technologies ◽  
Consumer Satisfaction ◽  
Educational Institution ◽  
Educational Services ◽  
University Graduates ◽  
State University ◽  
Innovation Activities ◽  
External Stakeholders ◽  
High Level

In modern conditions, the task of integrating science, education and innovation activities is of great importance. The need for highly qualified and proactive employees leads to the natural integration of the University and employers, who are the main external stakeholders and consumers of educational services. The article discusses the main forms of interaction between Polotsk State University and the main enterprises and organizations of the region. The main results of comprehensive monitoring of employers ‘satisfaction with the quality of training specialists in the higher educational institution are presented. The assessment of consumer satisfaction with educational services in the framework of this monitoring was carried out on the basis of a competence campaign. This is primarily due to the fact that the quality of education is determined precisely by the competencies formed by the graduate, which allow applying the acquired knowledge, skills and abilities in solving specific professional tasks. The monitoring demonstrated a high level of development of a number of competencies, in particular the competence “ability to use information and communication technologies”, which highlights the fact that the educational programs of compulsory and additional education implemented at Polotsk State University provide the knowledge and practical skills necessary for using the latest ICT in professional activities. Employers have also identified the scarce skills of graduates, namely “Ability to take decisive action in case of uncertainty”, “Ability to anticipate a problem” and “Ability to use time effectively”. Based on the self-assessment of graduates, during their studies at Polotsk State University they have to a large extent developed the competences required for successful work in today’s economy. The success of Polotsk State University graduates is clear evidence of the high quality of their training.

scholarly journals Quality of Education as a Factor of University Competitiveness

2021 ◽  
Vol 15 (4) ◽  
pp. 118-106
Author(s):  
Alexander L. Drondin ◽  
Keyword(s):  
Higher Education ◽  
Academic Community ◽  
Digital Transformation ◽  
Educational Process ◽  
Educational Services ◽  
Quality Of Education ◽  
High Quality ◽  
Russian Higher Education ◽  
The University

The strategic orientation of any modern educational organization is to achieve competitive advantages in the market of educational services. The competitiveness of the university is directly dependent on the quality of its educational services. Evaluation of the quality of education, in turn, goes to such concepts as the rating of the university and its accreditation. Discussion of this area of higher education is actively conducted in the academic community, but its research, especially in the realities of the digital economy, is insufficient, which makes this publication relevant. The purpose of the study is to identify the actual features of achieving high competitiveness in the conditions of digital transformation by a domestic university. To do this, it is necessary to analyze the existing experience of Russian higher education in terms of responding to the challenges of digital transformation and develop recommendations for achieving high quality education in modern conditions. The research methodology is based on the theoretical foundations of professional education and the competitiveness of Russian universities. The article analyzes the domestic and international experience in assessing the quality of education, while proving that the main criterion for assessing the competitiveness of a university is the quality of learning outcomes. Methods of comparative analysis, observation and generalization are used. The study proves that modern Russian higher education does not always adequately respond to the challenges and opportunities of digital transformation. A number of systemic problems hindering the achievement of high quality of modern higher education are identified. The necessity of combining the introduction of innovative technologies of the educational process with the preservation of the advantages of traditional education is confirmed. Promising directions of constructive interaction of the university with the most important stakeholders of higher education – employers are proposed.

scholarly journals Sociological analysis of the idea of the goals and quality of education of students of a non-state university

2020 ◽  
pp. 108-112
Author(s):  
E. N. Netrebko
Keyword(s):  
Learning Process ◽  
Educational Institution ◽  
Educational Process ◽  
Quality Of Education ◽  
State University ◽  
Level Of Satisfaction ◽  
Motivation For Learning ◽  
Education Of Students ◽  
The University

The article deals with the problem of leveling the reputational damage caused to private universities by negative public stereotypes. According to the author, the work of an educational institution to create a positive image of the organization should be based on monitoring customer satisfaction with the services provided by the University. The method of identifying student’s satisfaction with the learning process at a commercial university was tested. It is revealed that the motivation for learning of the majority of respondents is based on the desire for personal and professional development. The main difficulties faced by students in the learning process are highlighted. The level of satisfaction of respondents with various components of the educational process is analyzed.There is no conflict of interests.

scholarly journals Addressing Maritime Industry Feedback For Continuous Improvement: A Process Model

2021 ◽  
Vol 93 (6s) ◽  
pp. 36-50
Author(s):  
Emeliza T. Estimo ◽  
◽  
Geneveve M. Aguilar ◽  
Keyword(s):  
Process Model ◽  
The Philippines ◽  
Maritime Industry ◽  
Work Processes ◽  
Level Of Satisfaction ◽  
Opportunities For Learning ◽  
High Level ◽  
Or Organization ◽  
The University

Stakeholders’ satisfaction is essential for sustainability. It provides opportunities for learning the strengths and weaknesses of an institution or organization to design and improve the quality of its services to promote goodwill and effective partnerships with the industry and the community. This descriptive study discusses and illustrates how a leading maritime university implements a process model for addressing industry feedback in the Philippines based on a trend of data gathered for nine consecutive years (2011 – 2019). This paper also mentions the actions taken by the University to address the issues and concerns raised by the industry stakeholders represented by shipping company Presidents, Crewing Managers, and Training Officers, particularly on the quality of graduates that it produces vis-à-vis the expectations of the industry. This study used the mixed methods of gathering data. The results revealed a trend in the level of satisfaction of the industry stakeholders, which point to a consistently high level of satisfaction with minimal declines at certain points from the quality of students that the school is producing to the quality of services provided over the years. Certain factors have been discussed as possibly influential in the decline of the stakeholders’ level of satisfaction. After implementing the work processes to address industry feedback, it was found to be working well and is now being considered by the administration as one of its best practices. To date, the University is continuously maximizing all strategies possible to sustain its performance in meeting the industry’s expectations.

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