scholarly journals Mechanism of Educational Services Quality Management on the Basis of Innovative Implementations

2019 ◽  
pp. 54-58
Author(s):  
Anait Sejranovna Basyuk ◽  
Rodion Vladimirovich Antipenko
Keyword(s):  
Quality Management ◽  
Professional Education ◽  
Services Quality ◽  
Educational Institution ◽  
Educational Services ◽  
Efficiency And Effectiveness ◽  
Higher Professional Education ◽  
High Level ◽  
The University

The article raises the question of improving the quality of educational services of a higher educational institution through innovative implementations, since it is the quality of education that forms the high level of competitiveness of a university, and therefore, there is a need to create a mechanism for educational services quality management. To create this mechanism, the main subjects, objects and functions of market relations in the field of educational services were identified, and the most optimal types of innovations for institutions of higher professional education were considered. The aim of the study is to determine the essence of quality management of educational services of a modern university on the basis of innovative implementations. During the study the following methods were used: theoretical, analysis, comparison. The result: the developed model allowed us to identify the most complex areas of the quality management mechanism development. Based on this, a five-block model of the cycle of harmonizing the quality of educational services with the task of implementing innovations was developed, which will contribute to the creation of a single set of educational services and the goals of innovative potential development. Conclusion: considering the results obtained, evaluative combinations of the university’s efficiency and effectiveness indicators were identified for determining the direction of innovative development, which allow us to characterize the level of the university development and, in accordance with it, introduce the optimal type of innovations that will contribute to the successful development of the institution of higher education.

scholarly journals The market of educational services: market-information aspect of transformation

2018 ◽  
pp. 9-11
Author(s):  
Anatoly Evgenievich Arkhipov ◽  
Evgeny Alexeevich Grigoriev ◽  
Vyacheslav Dmitrievich Eskov
Keyword(s):  
Higher Education ◽  
Professional Education ◽  
Educational Institution ◽  
Modern Society ◽  
Educational Services ◽  
Market Information ◽  
Potential Consumer ◽  
Educational Product ◽  
Higher Professional Education

Modern society is characterized by dynamism of social and cultural interactions in the context of globalization of social and economic processes. According to the authors’ opinion this increases the importance of improving the quality of training, all education, including higher professional education. Improving the competitiveness of higher educational institution may make on the basis of conformity of quality of the educational product to the requirements of actual and potential consumer demand. Globalization and information factors of the interaction of market actors largely determine the necessity of transformation of approaches to formation and functioning of higher education institutions today

scholarly journals Assessment of quality of educational services of the university

2020 ◽  
pp. 117-123
Author(s):  
A. S. Basyuk ◽  
R. V. Antipenko
Keyword(s):  
Educational Services ◽  
Quality Of Education ◽  
Research And Innovation ◽  
Innovation Activities ◽  
Level Of Satisfaction ◽  
Level Of Training ◽  
Main Components ◽  
High Level ◽  
The University

The article assesses the quality of educational services of the University on the example of fgbou VO “KubSTU”. The concepts of quality of education and educational services are considered, which determine the main components of quality of education, consisting of four parameters: the object of receiving services, the subject of providing services, the process of providing services, the degree of customer satisfaction. Based on these components, the analysis of the quality of education “Kuban state University”, in which was investigated the following categories: number of students enrolled in the University, average grade of students enrolled in College on a budget, the number of educational programs, quality workforce, research and innovation activities, the level of satisfaction of employers with graduates. Based on the analysis of the main indicators characterizing the quality of educational services, it is concluded that quality management in “KubSTU” is effective and provides a high level of training of graduates, and to achieve modern quality of educational services of the University it is necessary to improve the quality system of education at all levels of management of higher education institutions.

Rating Assessment of Students' Knowledge vis-a-vis Rating Evaluation of University Teachers

2020 ◽  
pp. 174-199
Author(s):  
Elena Viktorovna Burdenko
Keyword(s):  
Higher Education ◽  
Quality Management System ◽  
Services Quality ◽  
Educational Services ◽  
External Assessment ◽  
Internal Assessment ◽  
Quality Of Higher Education ◽  
Quality Of Teaching ◽  
The University

This chapter focuses on the problem of assessing the quality of higher education. It has been identified that the quality assessment of higher education consists of external and internal assessment of educational services quality. External assessment of educational services quality is carried out by all economic entities that are consumers. Internal assessment of educational services quality should be carried out by the university itself. For these purposes, the university develops a quality management system and organizes a department responsible for organizing and monitoring the quality of educational services. Internal assessment of educational services quality includes such parameters as the quality of student training and the quality of teaching at university. A rating assessment of students' knowledge is developed at university to control the quality of students' training. A rating assessment of the university academic staff is carried out to maintain the quality of teaching.

scholarly journals Level-oriented modular training within teaching monologic speech to junior students

2021 ◽  
Vol 14 (33) ◽  
pp. e16095
Author(s):  
Margarita Victorovna Myltseva ◽  
Ekaterina Alexandrovna Drozdova ◽  
Marina Georgiyevna Sergeeva ◽  
Dmitry Vladimirovich Lukashenko
Keyword(s):  
Foreign Language ◽  
Intercultural Communication ◽  
Professional Education ◽  
Educational Institution ◽  
Language Education ◽  
Professional Communication ◽  
World Languages ◽  
Professional Fields ◽  
Higher Professional Education ◽  
High Level

The expansion of the spheres of political, trade, economic and cultural cooperation between Russia and other countries creates real preconditions for intercultural professional communication in all areas of language experts’ activity: teaching, researching, translating, interpreting and speaking for the peers. In these conditions, learning to provide a monologue in different world languages is becoming increasingly important to future linguists. According to the requirements of the new Federal Standard for Higher Professional Education, a linguist must be able to perform intercultural communication in various professional fields, conduct business negotiations, be an active participant in conferences, workshops and roundtable discussions using several working languages and search for topical information to improve his/her professional skills in the field of intercultural communication. Thus, the standard reflects the strategy of modern foreign-language education aimed to form the cultural and linguistic personality of the language expert who has reached a high level of the foreign-language professional communicative competence, which manifests itself in speech culture, an open-minded attitude to unfamiliar traditions and ways of life, along with the abilities for monologue and international professional communication. High-quality monologic speech is a personally and professionally significant skill, due to which specialists do not have difficulties with business conversations, reports, public messages and presentations in Microsoft PowerPoint and freely participate in discussing the course and prospects of joint activities. Mastering such skills begins at the very beginning of learning a foreign language in a higher educational institution to be able to work with complicated scientific texts and prepare creative monologues as a postgraduate student.

scholarly journals The role of external stakeholders in ensuring the quality of educational services of Polotsk state university

2021 ◽  
Vol 97 ◽  
pp. 01021
Author(s):  
Nadzeya Bareika ◽  
Alena Barun ◽  
Natallia Dauhiala ◽  
Dzmitry Dauhiala
Keyword(s):  
Information And Communication Technologies ◽  
Consumer Satisfaction ◽  
Educational Institution ◽  
Educational Services ◽  
University Graduates ◽  
State University ◽  
Innovation Activities ◽  
External Stakeholders ◽  
High Level

In modern conditions, the task of integrating science, education and innovation activities is of great importance. The need for highly qualified and proactive employees leads to the natural integration of the University and employers, who are the main external stakeholders and consumers of educational services. The article discusses the main forms of interaction between Polotsk State University and the main enterprises and organizations of the region. The main results of comprehensive monitoring of employers ‘satisfaction with the quality of training specialists in the higher educational institution are presented. The assessment of consumer satisfaction with educational services in the framework of this monitoring was carried out on the basis of a competence campaign. This is primarily due to the fact that the quality of education is determined precisely by the competencies formed by the graduate, which allow applying the acquired knowledge, skills and abilities in solving specific professional tasks. The monitoring demonstrated a high level of development of a number of competencies, in particular the competence “ability to use information and communication technologies”, which highlights the fact that the educational programs of compulsory and additional education implemented at Polotsk State University provide the knowledge and practical skills necessary for using the latest ICT in professional activities. Employers have also identified the scarce skills of graduates, namely “Ability to take decisive action in case of uncertainty”, “Ability to anticipate a problem” and “Ability to use time effectively”. Based on the self-assessment of graduates, during their studies at Polotsk State University they have to a large extent developed the competences required for successful work in today’s economy. The success of Polotsk State University graduates is clear evidence of the high quality of their training.

scholarly journals Management of educational services provision in Ukraine’s higher institutions

2017 ◽  
pp. 126-134
Author(s):  
Nadiia Baboval
Keyword(s):  
Quality Management ◽  
Management Systems ◽  
Educational Services ◽  
Quality Management Systems ◽  
Whole Process ◽  
Key Issues ◽  
Market Driven ◽  
The University ◽  
Higher Institutions

The article considers the key issues of modernizing quality management systems and ways to address problems related to developing, updating and improving quality management systems for providing educational services by higher institutions of Ukraine. Theoretical aspects associated with management of educational services provision in higher institutions of Ukraine are discussed. It is found that public administration should be based on mechanisms and incentives that will affect the performance of higher institutions, force them to improve the quality of educational services and bear responsibility for their activities. It is proved that in the context of reforming higher education, the quality of management is of vital importance as a factor of systems organization of the university, which ensures its success, competitiveness, and preconditions for its development. A well-judged analysis of the environment of higher institutions and an impartial assessment of their activities allow university authorities to make the best possible choice towards developing universities in a market-driven economy. Using the PDCA methodology will be positively related to a series of measures to improve quality management for provision educational services by higher institutions. The PDCA methodology acts as an algorithm for decisions made by the head of the university aimed at managing the whole process and achieving goals.

scholarly journals Multiparametric selection of distance learning tools using fuzzy approaches

2020 ◽  
Vol 210 ◽  
pp. 18024
Author(s):  
Sergey Kramarov ◽  
Vladimir Khramov ◽  
Elena Grebenyuk ◽  
Alexander Belyaev
Keyword(s):  
Professional Education ◽  
Educational Process ◽  
Educational Institutions ◽  
Full Time ◽  
Learning Tools ◽  
Source Data ◽  
Higher Professional Education ◽  
The University ◽  
Selection Of

The changes in connection with the outbreak of the pandemic have made their own adjustments to the educational process, almost simultaneously changing the usual way of full-time education at all levels, from school to higher professional education. The methodology of multiparametric selection of tools for ensuring the necessary quality of training, implemented on the principles of System of Systems, allowing the University to choose the composition and configuration of these tools, and taking into account the fuzziness of the source data, is proposed. Description of IM as fuzzy vectors and a method of evaluating misalignments can be the basis for multi-parameter methods of their choice, providing automated selection of the base set support the educational process. Thus, we can say that the remote format of work, which has entered all levels of the educational environment, is fixed there, and can be adjusted and developed – adapted to the specific conditions of educational institutions.

scholarly journals Conditions for the Development of Reflexive Abilities as a Resource for the Development of Self-Determination of Students of Psychological and Pedagogical Specialties

2020 ◽  
Vol 17 (4) ◽  
pp. 120-129
Author(s):  
I.B. Umnyashova
Keyword(s):  
Professional Education ◽  
Professional Competence ◽  
Educational Institution ◽  
Self Determination ◽  
Analysis And Evaluation ◽  
Organizational Conditions ◽  
Professional Self ◽  
The University

The development of reflexive abilities of students is an important condition for the development of professional competence of future specialists, which affects the life and professional self-determination of studying universities. The article describes the conditions for the development of reflexive abilities of students of higher and secondary professional education organizations studying in the areas of “Education and Pedagogical Sciences” and “Psychological Sciences”: a reflexive environment as a system of conditions favorable for the development of the intellectual and personal spheres of students; reflexive activities aimed at developing skills in the analysis and evaluation of personal strategies and actions; a clear system for assessing the quality of performance of reflexive tasks and works; psychological and pedagogical support for the process of self-determination of students. It is noted that the creation of the above conditions requires certain resources, including the qualifications of university employees in the field of organizing the developing educational environment of an educational institution, material, technical and organizational conditions, and the university has an expanded network of social partners.

WHAT ARE THE BORDERS OF DISTANCE LEARNING IN UNIVERSITIES?

2020 ◽  
pp. 8-11
Author(s):  
R.A. Almaev ◽  
Keyword(s):  
Distance Learning ◽  
Professional Education ◽  
Evidence Base ◽  
Federal State ◽  
Educational Standard ◽  
Higher Professional Education ◽  
State Educational ◽  
Discipline Programs ◽  
Independent Work

The possibilities of using distance learning on the Internet are considered with the fulfillment of the requirements of the Federal State Educational Standard of Higher Professional Education to the learning out-comes according to the indicators established in the discipline programs - to know, be able, and have skills. It is noted that distance learning, being accessible to users, does not have an evidence base for its effectiveness in ensuring the quality of education. In universities with a technological focus, the creation of an educational environment that meets the established requirements is impossible with distance learning. As an additional educational resource, it can be used in organizing students' independent work, studying optional courses, in DPO centers (retraining, professional development).

MANAGEMENT COMPETENCE OF THE HEAD: MONOGRAPH

2013 ◽  
Author(s):  
Elena N. Belova
Keyword(s):  
Professional Education ◽  
Educational Institution ◽  
Practical Importance ◽  
Educational Institutions ◽  
Education Students ◽  
Successful Development ◽  
Scientific Center ◽  
Russian Art ◽  
Managerial Competence ◽  
Higher Professional Education

The monograph presents the results of a study of the organizational and pedagogical conditions for the formation of managerial competence of the head of an educational institution in the sphere of culture, which has important theoretical and practical importance for the successful development of educational institutions in the sphere of culture in the context of the modernization of Russian art education. The essence, components and criterial characteristics of the formation of managerial competence of the head are considered. It is intended for researchers, teachers, students of management specialties, institutions of higher professional education, students of institutions of additional professional education, heads and specialists of educational institutions in the sphere of culture. Published on the recommendation of the State Scientific Institution "Siberian Scientific Center of the Russian Academy of Education".

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