Technological Innovations in the Use of 360 Feedback for Performance Management

2019 ◽  
pp. 77-96 ◽  
Author(s):  
Steven T. Hunt ◽  
Joe Sherwood ◽  
Lauren M. Pytel
Keyword(s):  
Environmental Factors ◽  
Performance Management ◽  
Technological Process ◽  
Employee Performance ◽  
Technological Innovations ◽  
360 Feedback ◽  
Management Processes ◽  
Management Technology ◽  
The World ◽  
And Performance

This chapter discusses how innovations in 360 Feedback are enabling significant improvements in performance management. This information resulted from asking the question: What are the most effective ways to use performance management technology to positively influence employee performance and development and improve talent decisions? Performance management methods used by hundreds of companies around the world were examined. One of the most important findings is that there is no single best way to conduct performance management. Methods that are effective in one company can fail in another. Common characteristics associated with successful performance management processes are identified. The chapter is divided into four sections: (a) a discussion of the work on which this chapter is based; (b) the definitions of 360 Feedback and performance management and key relationships between the two; (c) a discussion of how technology is transforming 360 Feedback used in performance management; (d) an exploration of the technological, process design, and environmental factors related to the use of 360 Feedback to support performance management.

The Legal Environment for 360 Feedback

2019 ◽  
pp. 479-502
Author(s):  
John C. Scott ◽  
Justin M. Scott ◽  
Katey E. Foster
Keyword(s):  
Decision Making ◽  
Performance Management ◽  
Succession Planning ◽  
Talent Management ◽  
Legal Framework ◽  
Feedback Process ◽  
Perceived Fairness ◽  
Selection Procedures ◽  
360 Feedback ◽  
Management Processes

Many organizations rely on 360 Feedback to drive their strategic talent agendas. Even when 360 is purposed for development only, organizations are frequently reluctant to limit it to this use. The 360 data represent unique input that informs several talent management processes, from high-potential identification and promotion to performance management and succession planning. When 360 results are extended beyond development only and affect an employee’s status, however, a host of psychometric standards and legal requirements emerge. Highlighted is a series of considerations, beginning with design limitations as a decision-making tool (i.e., assessing performance while supporting development) and including score equivalence (across languages/cultures) and perceived fairness. After providing an overview of the legal framework of human resource decision-making, it is applied to the 360 Feedback process, including disparate impact, adverse impact, validation, and alternative selection procedures. The chapter concludes with recommendations for 360 practices, from design to implementation to use in making talent management decisions.

What Is “Strategic 360 Feedback”?

2019 ◽  
pp. 11-16
Author(s):  
David W. Bracken
Keyword(s):  
Decision Making ◽  
Behavior Change ◽  
Performance Management ◽  
Talent Management ◽  
Sustainable Change ◽  
360 Feedback ◽  
Feedback Culture ◽  
Management Processes ◽  
Management And Development ◽  
The Creation

Strategic 360 Feedback is defined as (a) having content derived from the organization’s strategy and values; (b) creating data that are sufficiently reliable and valid to be used for decision-making for talent management purposes; (c) being integrated into talent management, performance management, and development systems; and (d) being inclusive of all candidates for assessment. When these conditions are satisfied, Strategic 360 Feedback processes can create sustainable change in behaviors valued by the organization, create behavior change in key leaders, inform decisions integral to organization-wide talent management processes, and support the creation and maintenance of a feedback culture. All multirater processes should be developmental, and Strategic 360 Feedback in no way precludes its use for development purposes.

Rating Performance May Be Difficult, but It Is Also Necessary

2016 ◽  
Vol 9 (2) ◽  
pp. 296-304 ◽  
Author(s):  
Steven T. Hunt
Keyword(s):  
Human Resources ◽  
Performance Management ◽  
Management Processes ◽  
Management Technology ◽  
Technology Systems

The company I work for is one of the leading providers of performance management technology (Jones & Wang-Audia, 2013). This technology is used by more than 3,000 organizations worldwide, including several of the companies mentioned in Adler et al. (2016). The technology is highly configurable. It is currently being used to support performance management processes with no annual manager ratings, processes with traditional annual rating evaluations, processes that only evaluate competencies, processes that only evaluate goal accomplishment, processes that mix goals and competencies, processes that require forced-ranked comparisons between employees, processes that make no direct comparisons between employees, and much more. The capabilities of this and other human resources (HR) technology systems are allowing companies to radically rethink performance management because they enable companies to do things far differently from what was possible when they were constrained to more fixed electronic or paper forms (Hunt, 2011, 2015a). The result is an explosion in the diversity of approaches being taken toward performance management design.

Using Government Performance Management Data to Identify New Business Opportunities: Examples from Government Services Outsourcing in the United States

2004 ◽  
Vol 70 (1) ◽  
pp. 65-76 ◽  
Author(s):  
Lawrence L. Martin ◽  
Karun K. Singh
Keyword(s):  
Private Sector ◽  
Performance Management ◽  
The United States ◽  
Government Performance ◽  
Goods And Services ◽  
Performance Budgeting ◽  
The World ◽  
Business Opportunities ◽  
New Business ◽  
And Performance

This article describes how the private sector can utilize government performance management data to identify business opportunities. Governments around the world today are making increased use of outsourcing, performance management and performance budgeting. Utilizing readily available data that can often be accessed via the World Wide Web, private sector businesses can identify current business opportunities in terms of what services governments are outsourcing, in what amounts and at what costs. Additionally, potential future business opportunities can be identified in terms of what services governments are currently providing in-house, at what costs and with what results. Armed with this information, private sector businesses can readily identify markets for their goods and services.

scholarly journals Generational Change, the Modern Workplace and Performance Appraisal: Why Changing Workplaces Need a Developmental Approach to Performance Appraisal

2018 ◽  
Vol 18 (5) ◽  
Keyword(s):  
Performance Management ◽  
Performance Appraisal ◽  
Employee Performance ◽  
Business Practices ◽  
Demographic Analysis ◽  
Generational Change ◽  
Developmental Approach ◽  
Career Pattern ◽  
Generational Changes ◽  
And Performance

The issue of generations in the workplace has garnered much attention since the beginning of the 21st century, but what is often missing from this discussion is an examination of the generational, work and career pattern changes that have occurred in the postwar era. This paper presents a demographic analysis of cultural/generational changes in tandem with an analysis of shifts in business practices and career patterns as these relate to the practice of performance appraisal. It concludes that a performance management process that adopts a developmental approach to improve future employee performance makes more sense in today’s workplaces given cultural/generational and career pattern shifts.

scholarly journals The Influence of Creative Personality and Goal Orientation on Innovation Performance

2021 ◽  
Vol 12 ◽  
Author(s):  
Keqiucheng Zhou
Keyword(s):  
Personality Traits ◽  
Performance Management ◽  
Goal Orientation ◽  
Employee Performance ◽  
Innovation Performance ◽  
High Tech ◽  
Learning Goal Orientation ◽  
The Awakening ◽  
Creative Personality ◽  
And Performance

The complexity and challenges of the external environment accelerate the awakening of the new generation of enterprise employees’ self-consciousness. Facing the continuous expansion of the information-based work mode, the traditional management mechanism of enterprises has a more limited impact on employee performance. Based on the goal-oriented theory, developing and excavating the creative personality traits of employees, making full use of goal-oriented behavior to improve their own innovation performance management path, are expected to become a new path to continuously enhance the innovation ability of enterprises. In this study, we take the employees of high-tech enterprises as samples to explore the influence mechanism of creative personality traits, goal orientation and employee innovation performance. The results show that goal orientation significantly moderates the relationship between creative personality traits and innovation performance. The mediating effects of learning goal orientation, performance certification orientation, and performance avoidance orientation are all significant.

scholarly journals Management Processes as Antecedents of Organizational Performance: A Literature Review

2021 ◽  
Vol 7 (1) ◽  
pp. 1-6
Author(s):  
Mohammed Ibrahim Abubakar
Keyword(s):  
Literature Review ◽  
Strategic Management ◽  
Organizational Performance ◽  
Performance Management ◽  
High Performance ◽  
Services Marketing ◽  
Marketing Management ◽  
Management Tools ◽  
Management Processes ◽  
And Performance

The purpose of this study is to critically analyse previous studies on management processes as antecedents of organizational performance. The study summarizes the level of understanding as regards the topic presently because of the importance of the information to the performance of organizations. The author searched Emerald, ScienceDirect.com, EBSCO and Google Scholar using a series of combinations of the following keywords: organizational management, performance management, high-performance organizations, management processes, management tools, influences of management processes, strategic management, marketing management, services marketing mix, , business organization and performance. This literature review has shown that performance is critical for the survival of the organization. It has also revealed that strategic management processes, marketing management processes and services marketing are key to organizational performance.

scholarly journals The Influence of Training and Career Development to Employee Performance Among Academic Civities At Sekolah Tinggi Ilmu Ekonomi Muara

2020 ◽  
Vol 2 (8) ◽  
Author(s):  
Sofia Sofia
Keyword(s):  
Career Development ◽  
Performance Management ◽  
Employee Performance ◽  
Development Program ◽  
Sampling Technique ◽  
Linear Analysis ◽  
Unit Of Analysis ◽  
Analysis Technique ◽  
Career Development Program ◽  
And Performance

One important factor in sustaining the company's existence in advancing quality and performance management is the mastery of capabilities possessed by human resources and the clarity of career development. A clean and healthy company is certainly due to good employee performance. Employee performance will improve if employees are given the training to improve their abilities and also a clear career development program. This study aims to determine the effect of training and career development on employee performance. The unit of analysis in this study is individual employees of academic civities. The population in this study is all employees of academic civities which amounted to 63 employees. The sampling technique in this study was carried out with saturated sampling technique. The data analysis technique used is multiple linear analysis. The results showed that training and career development both partially and simultaneously had a significant effect on employee performance.

Transforming Performance at Patagonia

2020 ◽  
pp. 150-166
Author(s):  
Chris Mason
Keyword(s):  
Performance Management ◽  
Goal Setting ◽  
Employee Performance ◽  
New Approach ◽  
Company Culture ◽  
And Performance

In the summer of 2015, Patagonia began a transformation to an entirely new approach to employee performance, one that would reinforce the company culture and empower employees to drive their performance continuously throughout the year and more directly connect their work to the company mission. The new approach drew on the latest research and emerging practices in performance management (PM) and was built on more frequent goal setting and performance conversations, supplemented by continuous crowdsourced feedback. At the heart of the approach is the belief that employees need to be the best drivers of their own performance, leading to an employee-centric design for each action or tool that enables the new approach. This case shares Patagonia’s journey to transformation from a traditional PM system to a more dynamic and employee-centric approach to performance.

Moving Beyond “The Great Debate”

2019 ◽  
pp. 149-158
Author(s):  
Jason J. Dahling ◽  
Samantha L. Chau
Keyword(s):  
Performance Management ◽  
Succession Planning ◽  
Future Research ◽  
Self Awareness ◽  
Research And Practice ◽  
360 Feedback ◽  
Great Debate ◽  
And Performance ◽  
Almost All ◽  
Employee Coaching

The contention in this chapter is that the distinction between “administrative” and “developmental” 360 Feedback has become meaningless because it is rarely performed with developmental self-awareness as the only end goal. Almost all 360 systems use the data gathered to inform talent and performance management to some degree. However, these possibilities are likely overlooked when adopting an “either/or” viewpoint on how 360 Feedback can be leveraged in the workplace. First, the historical distinction between administrative and developmental 360 Feedback is reviewed. Highlighted is how this dichotomy has become outdated when thinking about the uses of 360 Feedback. Second, some of the ways that developmentally oriented 360 Feedback is used to strengthen strategic practices in talent management are explored, including individual and team training, employee coaching, succession planning, executive onboarding, and leader development. The chapter ends by using a continuum framework for 360 Feedback in organizations; noted are some future research and practice concerns that are evident from adopting this framework.

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