Comparative Perceptions of Product Quality Management

1993 ◽  
Vol 10 (4) ◽  
Author(s):  
T.W. Batley
Keyword(s):  
New Zealand ◽  
Quality Management ◽  
Total Quality Management ◽  
Product Quality ◽  
Public Perception ◽  
Total Quality ◽  
The Public ◽  
Manufactured Products ◽  
Better Than

There has been an increasing drive to improve total quality management of manufactured products internationally in recent years. This has resulted in many improvements in the quality and management of quality in New Zealand firms. Research was carried out in New Zealand to compare the opinions of manufacturing company managers about product quality with general public opinions. Probes perceptions of recent changes in product quality and compares the quality of New Zealand made goods with the quality of those made overseas. Most managers and consumers agreed that the quality of New Zealand made goods is now better than most overseas made goods. Shows a great improvement in the public perception of New Zealand made goods in recent years. Managers are still much stronger than consumers in their belief in local made high quality, which may have resulted in some complacency regarding management of product quality.

PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP BIAYA KUALITAS DAN KUALITAS PRODUK SERTA IMPLIKASINYA TERHADAP KINERJA PERUSAHAAN DENGAN BUDAYA KUALITAS SEBAGAI VARIABEL MODERASI

2018 ◽  
Vol 1 (01) ◽  
Author(s):  
Ade Dyah
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Product Quality ◽  
Primary Data ◽  
Total Quality ◽  
Quality Cost ◽  
Cost Of Quality ◽  
Quality Culture ◽  
The Cost

The purpose of this study was to examine and analyze empirically the influence of Total Quality Management (TQM) to the cost of quality and product quality, the influence of Total Quality Management (TQM) to the cost of quality and product quality by quality culture as the moderating variable, the influence of the cost of quality and product quality the performance of the company.Data collection methods used in this research is in the form of secondary and primary data. The questionnaire distributed by proportional random sampling to 34 people respondent managers who working in the rattan industry in Cirebon. The method used in this research is the analysis of MRA (Moderated Regression Analysis) with SPSS tools.The results of this research are the Total Quality Management (TQM) affect the cost of quality and product quality, Total Quality Management (TQM) with a quality culture not significant effect on the cost of quality and product quality, cost and quality of the product quality no significant effect on the performance of the company.

scholarly journals Pengaruh Penerapan JIT (Just In Time) Dan TQM (Total Quality Management) Terhadap Delivery Performance Pada Industri Otomotif Di Indonesia

2009 ◽  
Vol 2 (2) ◽  
Author(s):  
Brigita Meylianti S ◽  
Fernando Mulia
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Automotive Industry ◽  
Just In Time ◽  
Total Quality ◽  
Delivery Performance ◽  
Management Concept ◽  
The Impact ◽  
Better Than

This research discusses the impact of JIT (Just In Time) and TQM (Total Quality Management) application to Delivery Performance. Either JIT or TQM is two concept in management science specially operation management, but in fact that exist in Indonesian companies most of them have not yet applied these concept properly. Many of Indonesian companies applied latest management concept just to keep up with the trend. Unfortunately these concepts might have not been suitable if it applied directly for Indonesian circumstances. This research was conducted in automotive industry, this election is based on history that at the first JIT and TQM born in automotive industry so unquestionable the application of these concepts in this industry is better than other kind of industry. In other hand delivery performance is focus on excellent timing and excellent quality of product produced. Theoretically, JIT application is inseparable form TQM application or vice versa, it one of them applied without application if the other, the result will not be an optimum one. But it is important to remember that large number of existing theories nowadays, was develop in Europe, America and the nearest Japan. There is large number of differences, even the fundamental one in social and culture, it effect to thinking pattern, and working spirit. Indonesia has different culture to Europe, America and Japan. Frequently the application of JIT and also TQM are fail to give significant improvement to company’s performance. It issues some emerging questions: Do JIT and TQM have influence to performance specially delivery performance? Do JIT have influence to performance specially delivery performance? Do TQM have influence to performance specially delivery performance? This research will answer the emerging questions. Following data collection and data processing, the result conclusion will be: JIT and TQM have significant linear influence to delivery performance. In partial, JIT does not give significant linear influence to delivery performance, whereas TQM gives significant linear influence to delivery performance.

scholarly journals IMPLEMENTASI TOTAL QUALITY MANAGEMENT TERHADAP KUALITAS PRODUK PADA PT. TRI MUSTIKA COCOMINAESA AMURANG

2018 ◽  
Vol 14 (1) ◽  
Author(s):  
Meylani Selvi Kading ◽  
Sifrid S. Pangemanan ◽  
Natalia Y. T. Gerungai
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Product Quality ◽  
Descriptive Analysis ◽  
Total Quality ◽  
Customer Needs ◽  
Ongoing Process ◽  
World Today ◽  
Quality Of Products

The influence of globalization in the industrial world today has caused competition between companies to become increasingly strict and competitive. The company's success is seen from the quality of products produced by the company. Total Quality Management is an ongoing process to achieve a better level of quality in meeting customer needs. The purpose of this research is to find out how the implementation of Total Quality Management at PT. Tri Mustika Cocominaesa Amurang. The method used is descriptive analysis. PT. Tri Mustika Cocominaesa applies ethics, integrity, trust, training, teamwork, leadership, appreciation, and communication to be successful in implementing Total Quality Management.Keywords: Total Quality Management {TQM}, Product Quality.

scholarly journals Implementasi Manajemen Mutu Terpadu dalam Meningkatkan Kualitas Pendidikan

2019 ◽  
Author(s):  
Fadilla Windryani ◽  
Rusdinal ◽  
Hade Afriansyah
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Educational Institutions ◽  
Quality Of Education ◽  
Quality Development ◽  
Total Quality ◽  
Better Than

Implementation of the Total Quality Management in the Learning Quality Management System in Educational Institutions. Total Quality Management is needed in institutions. To ensure the quality of an institutions, the institutions needs to pay attention better than before. Therefore the leaders of the organization must think about what efforts should be taken. Total Quality Management is one thing that really needs to be considered. It takes a lot of effort from organizational managers so that the quality of the organization really becomes a matter that is taken into account from the organization. The implementation of Total Quality Management in the field of education is also very important and cannot be abandoned by the principal as a main leader in his institution. To carry out Total Quality Management. the head master of the school don’t work o their own, but principals must work together with other parties, namely teams formed specifically to study the quality development in the school. The team must be chaired by an expert in t he field so that if there are problems it can be aeasily overcome. With the formation of the team, efforts to improve the quality of education can be immediately achieved by the school.

Perubahan Budaya dan Tinjauan Islam terhadap Manajemen Mutu Terpadu Pendidikan Islam di Pondok Pesantren Daar El Manshur

2021 ◽  
Vol 3 (3) ◽  
pp. 319-341
Author(s):  
Ade Salamun ◽  
Maemunah Sa’diyah
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Cultural Change ◽  
Qualitative Method ◽  
Boarding School ◽  
Boarding Schools ◽  
Total Quality ◽  
Fully Integrated ◽  
Depth Interview

This study aims to provide an overview of the process of cultural change through total quality management in Islamic perspective carried out at Daar El Manshur Islamic Boarding School. The method of the study is qualitative method by using in-depth interview techniques with informants. This research was conducted at the Daar El Manshur Islamic Boarding School, Depok City, West Java. Data analysis was carried out using content analysis with the stages of reducing data, triangulating data, presenting data descriptively, and drawing conclusions/verification. The results showed that cultural change through total quality management at Daar El Manshur Islamic Boarding School was seen from 7 focuses. The focus of planning for Islamic boarding schools is still focused on current conditions. The focus of the organization is participatory by involving all individuals to improve the quality of education and to develop Islamic boarding schools. The focus of control is still in the form of monitoring and supervising each section based on the existing SOP. The focus of communication has been two-way communication. The focus of the decision is still reactive and not based on well planning even though decisions are made based on deliberation and consensus. The focus of functional management has not been fully integrated. The focus of quality management is still reactive because it is still in the stage of finding the best and most suitable method to be applied in Islamic boarding schools. Therefore, the process of cultural change at Daar El Manshur Islamic Boarding School has begun to occur.

Total quality management and sustainability in the public service sector: the mediating effect of service innovation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ohoud Ali AlShehail ◽  
Mehmood Khan ◽  
Mian Ajmal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Public Service ◽  
Service Sector ◽  
Service Innovation ◽  
Abu Dhabi ◽  
Total Quality ◽  
Content Type ◽  
The Public ◽  
Sustainability Performance

PurposeThis study aims to critically investigate the structural relationships between total quality management (TQM), service innovation and sustainability performance in the public service sector of the United Arab Emirates (UAE).Design/methodology/approachThe study employed an online survey to collect data from 400 employees working in eight selected UAE public service sector organisations located in Abu Dhabi. The collected data were analysed using structural equation modelling (SEM) to empirically examine whether TQM practices improve service innovation and, subsequently, sustainability performance in the UAE's public service sector.FindingsThe results show that TQM has a significant impact on service innovation and sustainability performance in the UAE's public service sector. Additionally, service innovation partially mediates the relationship between TQM and sustainability performance.Practical implicationsThe public service sector's TQM practices and service innovation in the UAE have a much greater impact on social and environmental sustainability than on economic sustainability performance. Adopting five dimensions of TQM (following the Abu Dhabi Award for Excellence in Government Performance [ADAEP] model) across the UAE's public organisations will enable government departments to deliver innovative services to its beneficiaries.Originality/valueThis study provides a substantial contribution by addressing the gaps in the literature. Very few studies have empirically investigated the possible association between TQM, service innovation and sustainability performance in public sector organisations, particularly in developing countries such as the UAE, where the increasing efforts in TQM practices are still in their emerging stages, mainly targeting innovative service offerings and sustainable performance.

scholarly journals ANALISIS PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN LABORATORIUM DI PT.X

2021 ◽  
Vol 7 (2) ◽  
pp. 114-119
Author(s):  
Niken Septiani Kurnia ◽  
Raden Faris Gumelar ◽  
Rifki Hidayattulloh
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Primary Data ◽  
Total Quality ◽  
A Company ◽  
Clear Goal

A company is built of course with a clear goal, namely to get as much profit as possible, but this is not necessarily achieved easily, there are many things that companies need to pay attention to in order to achieve these goals. One of the aspects that can affect company revenue is customer satisfaction with the products produced, where the quality of the products produced needs to be considered because this is directly proportional to customer satisfaction. To achieve customer satisfaction, many things can be done by the company, one of which is the application of Total Quality Management (TQM) as done by PT. X, where the application of TQM aims to increase competitiveness which is done by continuous improvement so that it This can affect employee performance which is also directly proportional to product quality and company earnings. This study was conducted to prove whether the implementation of TQM by PT X affects employee performance or not. The approach used in this study uses linear regression analysis, where the data used is primary data obtained from questionnaires distributed to several respondents. The results showed that variable X had an effect on variable Y with a correlation coefficient of 0.598 and the decision was made that the application of TQM had an effect on employee performance.

Sign in / Sign up

Export Citation Format

Share Document