Assessing stakeholder satisfaction in PPP transport projects in developing countries: evidence from Vietnam

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nguyen Van Du ◽  
Le Dinh Thuc ◽  
Huu-Bang Tran
Keyword(s):  
Developing Countries ◽  
Private Sector ◽  
General Public ◽  
End Users ◽  
Transport Infrastructure ◽  
Content Type ◽  
Stakeholder Satisfaction ◽  
Satisfaction Index ◽  
Expert Interview ◽  
Project Participants

PurposePublic-Private Partnership (PPP) model still contains the obstacle in partnership, which can lead to different satisfaction between project participants. Therefore, project managers need to consider stakeholder satisfaction to ensure success in PPP implementation. However, this problem is limited in the previous studies in developing countries. The purpose of this study is to evaluate stakeholder satisfaction of PPP transport projects in developing countries.Design/methodology/approachA total of 15 satisfaction factors were identified and four main groupings were introduced by a review of the literature and expert interview rounds, including satisfaction of general public, satisfaction of private sector, satisfaction of government and satisfaction of end-users. A PPP expressway project in Vietnam was used to illustrate for this analysis. Data were collected through a questionnaire survey with 31 validated responses. The fuzzy synthetic evaluation method was then applied to evaluate satisfaction index for the stakeholder satisfaction of PPP transport projects in Vietnam as a developing country.FindingsThe analyzed result showed that the project participants are basically satisfied with gained outcomes of the experimental project with the satisfaction index = 3.46. Specifically, the general public expressed that they are “satisfied” with satisfaction index = 4.08. Meanwhile, end-users, government and private sector are “basically satisfied” with the project outcome (the satisfaction index of 3.31, 3.16 and 3.04, respectively).Originality/valueThis study provides more depth understanding of the satisfaction factor with transport infrastructure service in developing countries through PPP procurement. In addition, the decision-makers might utilize this evaluation model for rating the stakeholder satisfaction of real PPP projects to ensure project success.

Factors attracting private sector investments in public–private partnerships in developing countries

2017 ◽  
Vol 22 (1) ◽  
pp. 92-111 ◽  
Author(s):  
Robert Osei-Kyei ◽  
Albert P.C. Chan
Keyword(s):  
Developing Countries ◽  
Private Sector ◽  
Political Stability ◽  
Developed Countries ◽  
Political Support ◽  
Critical Factors ◽  
Content Type ◽  
Industrial Sectors ◽  
Private Investments ◽  
Survey Responses

Purpose The increasing demand for public infrastructure has caused a rise in the global adoption of the public–private partnership (PPP) concept. However, over the past years, most of the developing countries have failed to attract more private investments as realised in the developed countries. This paper aims to investigate the critical factors that attract private investments in the PPP markets of developing countries. Design/methodology/approach An empirical questionnaire survey was conducted with targeted international PPP experts from the academic and industrial sectors. The inter-rater agreement analysis, mean score ranking and Mann–Whitney U test were used to analyse the survey responses. Findings Results indicate that the three most critical factors are political support and acceptability for PPPs, government positive attitude towards private sector investments and political stability. On the other hand, factors including government guarantees, competent PPP unit and tax rebate on imported equipment are of low importance. The Mann–Whitney U test reveals that experts from the academic and industrial sectors view the importance of three factors differently: adequate public sector experience in PPP, government providing guarantees and government providing tax rebate on imported equipment. Originality/value The research outputs contribute to the existing but limited knowledge on PPP practices in developing countries by providing empirical evidence and cross-cultural perceptions on the conditions that are critical to the expansion of PPP markets in developing countries. It is therefore expected that governments and policymakers seeking to adopt the PPP concept would take into consideration the results and implications to enhance PPP growth.

Dynamics of stakeholder engagement in mega transport infrastructure projects

2019 ◽  
Vol 13 (7) ◽  
pp. 1465-1495 ◽  
Author(s):  
Mehmet Erkul ◽  
Ibrahim Yitmen ◽  
Tahir Celik
Keyword(s):  
Social Network ◽  
Stakeholder Engagement ◽  
Structural Equation ◽  
Project Success ◽  
Network Dynamics ◽  
Transport Infrastructure ◽  
Infrastructure Projects ◽  
Content Type ◽  
Stakeholder Satisfaction ◽  
Social Network Dynamics

Purpose The purpose of this paper is to investigate the practice of stakeholder engagement as a social network dynamics for stakeholder satisfaction and project success in the lifecycle of mega transport infrastructure projects (MTIPs). Design/methodology/approach Hypotheses indicating the positive relationships between stakeholders’ effective attributes, stakeholder engagement as social network dynamics and project success through stakeholders’ satisfaction have been developed. Based on a questionnaire survey and semi-structured interviews, responses have been gathered from the representative groups and organizations on their social network dynamics for their satisfaction and project success. A hypothesized structural equation model has been tested using AMOS statistical software package. Findings The analysis highlighted the engagement of the stakeholders within the strategic intents of the project with the public needs and expectations. The model depicts the processes of building social network models based on the capturing of the project’s data in relation to the stakeholders’ communication and satisfaction across the key issues for success in the lifecycle of MTIP. Practical implications The model is applicable on most MTIP with a diverse stakeholder base and the underlying complexity associated with the community participation and consultation processes. The model will also support wider stakeholder engagement in the planning of MTIP with optimal operationalization and service delivery from a community perspective. Originality/value The research involves an approach for rationalizing the stakeholder engagement policies of the MTIPs by providing an empirically grounded model simultaneously linking various aspects of stakeholder effective attributes, stakeholder engagement and their relationships to stakeholder satisfaction and project success in MTIPs.

Curbing PPP construction projects’ failure using enhanced stakeholder management success in developing countries

2019 ◽  
Vol 10 (1) ◽  
pp. 50-63
Author(s):  
Emmanuel Eyiah-Botwe ◽  
Clinton O. Aigbavboa ◽  
Wellington Didibhuku Thwala
Keyword(s):  
Developing Countries ◽  
Structural Equation ◽  
Construction Projects ◽  
Stakeholder Management ◽  
Stakeholder Involvement ◽  
Project Managers ◽  
Key Factors ◽  
Content Type ◽  
Stakeholder Satisfaction ◽  
Stakeholder Identification

Purpose Globally, inadequate resources, skills deficiency and poor infrastructure have necessitated public-private partnerships (PPPs) as investment initiative for public sector projects. The purpose of this paper is to evaluate the key constructs for improved stakeholder management (SM) success in curbing PPP projects’ failure in developing countries to fill the research gap. Pre-stakeholder identification (PSI); implementation, monitoring and feedback (IMF) factors impact on PPP projects’ success in Ghana were examined. Design/methodology/approach In total, 16 models were studied as part of literature review followed by a qualitative three-round Delphi survey for SM key factors and validated using a quantitative questionnaire survey. The findings were analysed using structural equation modelling and a model fit test. Findings PSI, IMF factors directly influence PPP SM success model hence are key constructs. Furthermore, stakeholder consideration, a clear statement of objectives, adopting design and build are variables established as influencing PPP projects failures. Stakeholder identification, engagement, communication and analysis are generic factors. Practical implications Project managers can achieve stakeholder satisfaction and improve PPP projects delivery by considering the innovative PPP SM model. Furthermore, considering the identified factors and variables in holistic models will enhance stakeholder involvement thereby curbing PPP projects failure. Social implications Reducing PPP projects’ failure will enhance socio-economic growth. Originality/value PSI; IMF factors have never been included in holistic PPP SM model. They are proposed to curb PPP projects’ failure.

A survey of critical success factors for attracting private sector participation in water supply projects in developing countries

2017 ◽  
Vol 15 (1) ◽  
pp. 35-61 ◽  
Author(s):  
Ernest Effah Ameyaw ◽  
Albert P.C. Chan ◽  
De-Graft Owusu-Manu
Keyword(s):  
Developing Countries ◽  
Private Sector ◽  
Water Supply ◽  
Critical Success Factors ◽  
Success Factors ◽  
Water Services ◽  
Water Sector ◽  
Content Type ◽  
Critical Success ◽  
Private Participation

Purpose Public-private partnerships (PPPs) offer governments an opportunity to access private capital and skills to build or upgrade, operate and manage public water infrastructure services hitherto provided and run by the public sector. Access to private finance speeds up the provision of public water services in developing countries, where many governments face budgetary constraints. However, the water sector attracts the least investment flows in developing countries, well below other infrastructure sectors. This paper aims to present the results of an investigation of critical success factors (CSFs) required for attracting the private sector in water supply projects. Design/methodology/approach A structured questionnaire survey of international PPP expert opinions was conducted. Findings Analysis results show that the CSFs for attracting the private sector to water PPPs include political commitment from elected leaders toward PPPs for water supply; existence of a dedicated PPP unit; strong and competent public water authority; adequate fiscal capacity of a national/subnational authority; public acceptance and support of involvement of the private sector in water services; a well-designed PPP contract; existence of enabling policy and legal frameworks to support water PPPs; and profitability of water supply project(s) to attract investors and lenders. Agreement analysis also indicates a strong to very strong agreement on the significance and rankings of the CSFs. Originality/value The research findings provide an insight into a number of important issues to enable greater private participation in water supply projects, most of which aim at reminding governments of some key areas that need reform and enabling greater commitment among them to undertake such reforms. Given the limited empirical research on CSFs for attracting private participation, this research makes a contribution to the body of knowledge about private involvement in the water sector of developing countries.

Global public procurement will fit local needs

2015 ◽  
Keyword(s):  
Developing Countries ◽  
Private Sector ◽  
Public Services ◽  
Service Providers ◽  
Public Procurement ◽  
The State ◽  
Private Companies ◽  
Content Type ◽  
New Challenges ◽  
Legal Expertise

Significance In many countries, the increasing willingness of governments to outsource the provision of public services has created new interfaces between the state and the private sector and new challenges for holding service providers to account. In developing countries, these trends also raise deeper concerns about sovereignty and legitimacy. Impacts Maximum transparency will be needed about how contracts are awarded and executed to avoid corruption risks. The funds available to private companies will allow them to buy in legal expertise to ensure more favourable contract terms. EU member countries need to reform national law by March 2016 to align with the new procurement directive.

Critical success factors for implementation process of design-build projects in Vietnam

2016 ◽  
Vol 14 (1) ◽  
pp. 17-32 ◽  
Author(s):  
Chau Ngoc Dang ◽  
Long Le-Hoai
Keyword(s):  
Developing Countries ◽  
Success Factors ◽  
Implementation Process ◽  
Project Performance ◽  
Public And Private ◽  
Content Type ◽  
Critical Success ◽  
Design Build ◽  
Project Participants ◽  
Public And Private Sector

Purpose – Design-build (DB) has become widely prosperous in recent years. This new approach could be applicable to construction projects in either developed or developing countries. However, the implementation process of DB in Vietnam encounters difficulties due to the unfamiliarity and inexperience with the approach. This study aims to identify the correlation and causality between critical success factors (CSFs) and DB project performance measured by key performance indicators (KPIs). Design/methodology/approach – A questionnaire was used to collect the project data from public and private sector DB projects in Vietnam. The correlation between CSFs and KPIs was identified through correlation analysis. Then, the causality was explored through regression analysis. Findings – The results of correlation indicate that parties’ capabilities play an important role in determining the success or failure of DB projects. In addition, the results of causality highlight six CSFs which significantly affect DB project performance, including resolving conflicts quickly; effective overall managerial actions in planning, organizing, leading and controlling; project participants’ satisfaction with the financial return from the project; competent multidisciplinary project team; project team members’ good/active attitudes to the job; and adequate funding throughout the project. It was also shown that there is no significant difference about the project performance between public and private sector DB projects. Practical implications – Identifying the correlation and causality between CSFs and different aspects of DB project performance could help project participants to know the controllable CSFs on which they must focus more. Hence, they could manage these CSFs properly to increase the chance of meeting time, cost and quality objectives of DB projects in which they are involved and achieving the owners’ satisfaction. Originality/value – The findings of this study could provide project participants in Vietnam, as well as similar developing countries, with a better understanding of the impact of CSFs on different aspects of DB project performance. Hence, they could make effective CSFs-based improvements on their management-oriented approaches to enhance different aspects of DB project performance.

Clickjacking: a study on popular websites in India

2015 ◽  
Vol 18 (4) ◽  
pp. 447-456
Author(s):  
Vijaya Geeta Dharmavaram
Keyword(s):  
Developing Countries ◽  
Social Networking ◽  
General Public ◽  
Design Methodology ◽  
The Internet ◽  
Content Type ◽  
Precautionary Measures ◽  
Almost All ◽  
Web Developers

Purpose – The purpose of the paper is to assess the precautionary measures adopted by the popular websites in India, and, thus, find out how vulnerable the Indian Web users are to this form of attack. Today almost all work is done through the Internet, including monetary transactions. This holds true even for developing countries like India, thus making secure browsing a necessity. However, an attack called “clickjacking” can help Internet scammers to carry out fraudulent tasks. Even though researchers had proposed different techniques to face this threat, it remains a question on how effectively they are deployed in practice. Design/methodology/approach – To carry out the study, top 100 Indian and global websites in India were identified and were divided into static and dynamic websites based on the level of interaction they offer to the users. These websites were checked to see whether they offer any basic protection against clickjacking and, if so, which defence technique is used. A comparison between Indian websites and global websites is done to see where India stands in terms of providing security. Findings – The results show that 86 per cent of Indian websites offer no protection against clickjacking, in contrast to 51 per cent of global websites. It is also observed that in the case of dynamic websites, only 18 per cent of Indian websites offer some form of protection, when compared to 63 per cent of global websites. This is quite alarming, as dynamic websites such as social networking and banking websites are the likely candidates for clickjacking, resulting in serious consequences such as identity and monetary theft. Originality/value – In this paper, vulnerability of Indian websites to clickjacking is presented, which was not addressed before. This will help in creating awareness among the Indian Web developers as well as the general public, so that precautionary measures can be adopted.

RELASI ULAMA DAN PENGUASA MASA KOLONIALISME

2020 ◽  
Vol 8 (2) ◽  
pp. 126-134
Author(s):  
Agung Perdana Kusuma
Keyword(s):  
The Netherlands ◽  
Private Sector ◽  
General Public ◽  
18Th Century ◽  
The Government ◽  
Colonial Government ◽  
The Way

In the 18th century, although the Dutch Company controlled most of the archipelago, the Netherlands also experienced a decline in trade. This was due to the large number of corrupt employees and the fall in the price of spices which eventually created the VOC. Under the rule of H.W. Daendels, the colonial government began to change the way of exploitation from the old conservative way which focused on trade through the VOC to exploitation managed by the government and the private sector. Ulama also strengthen their ties with the general public through judicial management, and compensation, and waqaf assets, and by leading congregational prayers and various ceremonies for celebrating birth, marriage and death. Their links with a large number of artisans, workers (workers), and the merchant elite were very influential.

The Nexus between Financial Development and Human Development: The Case of Developing Countries

2020 ◽  
Vol 8 (2) ◽  
pp. 68
Author(s):  
Bilgehan Tekin
Keyword(s):  
Developing Countries ◽  
Private Sector ◽  
Human Development ◽  
Financial Development ◽  
Cointegration Analysis ◽  
Annual Data ◽  
Causality Analysis ◽  
Development Index ◽  
Development Levels ◽  
The Relationship

The purpose of this study to examine the relationship between financial development and human development in the health and welfare dimensions of developing countries. This study aims to determine whether the financial developments of the countries have an effect on the basic human development of the individuals and whether human development indicators have an impact on financial development. In this study, the relationship between financial development and human development has been tried to be revealed by using data obtained from developing countries. Financial development levels of the countries were measured with the developed financial development index. The index is calculated by using M3 / GDP, private sector loans / GDP and loans to banks from private sector / GDP ratios. The human development index is calculated by considering various health indicators and GNP per capita. The data includes annual data for the period 1970-2016. Pedroni and Kao cointegration analysis and Dumitrescu & Hurlin panel causality analysis were performed in the study. According to the results of the study, the cointegration relationship was determined between the two variables. There is also a two-way causality between the variables.

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