scholarly journals Perceived outcomes of public libraries in Finland, Norway and the Netherlands

2014 ◽  
Vol 70 (5) ◽  
pp. 927-944 ◽  
Author(s):  
Pertti Vakkari ◽  
Svanhild Aabø ◽  
Ragnar Audunson ◽  
Frank Huysmans ◽  
Marjolein Oomes
Keyword(s):  
The Netherlands ◽  
Public Libraries ◽  
Public Library ◽  
Measurement Instrument ◽  
Mail Survey ◽  
Policy Implications ◽  
Library Services ◽  
Perceived Benefits ◽  
Web Surveys ◽  
Content Type

Purpose – The purpose of this paper is to compare the perceived benefits of public libraries and their structure in the major areas of life between Finland, Norway and the Netherlands. Design/methodology/approach – The data were based on representative samples of Finnish, Norwegian and Dutch adult library users. In Finland a mail survey was used and in Norway and the Netherlands web surveys were used for data collection. The distribution of the proportion of those benefiting from the library in various areas of life at least sometimes was compared across countries. The structure of benefits was compared across countries by factor analysis. Findings – The results showed that the level of the nineteen benefits observed was considerably higher, and the range of benefits remarkably broader in Finland compared to Norway and the Netherlands. It is likely that the greater supply of library services in Finland compared to the other two countries explains the differences in benefits derived from the public library. The study validated the measurement instrument for the perceived overall outcomes of public libraries. Research limitations/implications – Comparing only three countries is too limited for producing valid results on the relations between the supply of library services and their use and the benefits derived from that use. Analyzing these associations in a larger sample of countries would create reliable results also for policy making. Practical implications – The policy implications of these findings are discussed. Originality/value – This is the first across-country comparison observing perceived benefits of public libraries across major areas of life.

scholarly journals Patterns of perceived public library outcomes in five countries

2016 ◽  
Vol 72 (2) ◽  
pp. 342-361 ◽  
Author(s):  
Pertti Vakkari ◽  
Svanhild Aabø ◽  
Ragnar Audunson ◽  
Frank Huysmans ◽  
Nahyun Kwon ◽  
...  
Keyword(s):  
Public Libraries ◽  
Public Library ◽  
Mail Survey ◽  
Policy Implications ◽  
Perceived Benefits ◽  
Web Surveys ◽  
Content Type ◽  
American Adult ◽  
Culturally Different ◽  
The Usa

Purpose – The purpose of this paper is to compare the perceived benefits of public libraries between five culturally different countries: Finland, Norway, the Netherlands, South Korea and the USA. Design/methodology/approach – The data were based on representative samples of Finnish, Norwegian, Dutch, Korean and American adult library users. In Finland a mail survey was used and in other countries web surveys were used for data collection. The distribution of the proportion of those benefiting from the library in various areas of life at least sometimes was compared across countries. The pattern of benefits was compared across countries by forming four outcome indexes from the 19 benefit areas. The differences in the outcomes between the countries were explained by demographics and library use variables. Findings – The intensity of perceived benefits differ considerably, with the Finns and Americans reporting a higher level of benefits than the South Koreans, who in turn derive more profit than the Norwegians and the Dutch. The large difference in library supply between Finland and other countries may explain the differences in the perceived benefits in part of other countries but the USA. Research limitations/implications – The study covered only some socio-economic and library usage factors as independent variables explaining the variation of benefit patterns. A more thorough analysis of library supply between the countries may explain some differences in perceived benefits. Practical implications – The policy implications of these findings are discussed. Originality/value – This is the first across-country study comparing and explaining the patterns of perceived benefits between culturally different countries.

Estimation of GDP from public library usage: Turkey sample

2020 ◽  
Vol 41 (4/5) ◽  
pp. 153-171
Author(s):  
Semanur Öztemiz ◽  
Mustafa Agah Tekindal
Keyword(s):  
Public Libraries ◽  
Public Library ◽  
Economic Benefits ◽  
Var Model ◽  
Library Services ◽  
Causality Test ◽  
Content Type ◽  
Integration Test ◽  
Library Users

PurposePublic libraries are institutions that provide information services to all citizens in a country and support the development of lifelong learning, awareness and creativity. All these provide an advantage for having a developed economy and being a developed society. This study aims to reveal the interaction between the gross domestic product (GDP) and public library usage in Turkey. The study also purposed to increase awareness of the economic benefits of public libraries.Design/methodology/approachIn the study, a vector autoregression (VAR) model and co-integration techniques were used. Johansen co-integration test was used examining the long-term relationship between the variables. Due to the variables moving together in the long term, the vector error-correction model was preferred instead of the VAR model, as a result.FindingsAccording to the causality test results, GDP was found to be affected when there was a change in the number of library users. According to the Granger causality test result, a change in GDP was also found to have a significant effect on the number of library users. All these indicate an interaction between GDP and public library usage in Turkey between 2001 and 2017.Social implicationsThe revealed interaction between GDP and the number of public library users can be useful for policymakers who are making decisions to develop public library services and to increase GDP.Originality/valueThe interaction between public library usage and GDP can be seen such as an unlikely combination. However, this study presented a mutual interaction between public library usage and GDP. The findings of the study will be of a great importance in developing countries to be motivated to make public library services better.

scholarly journals Free and for all? A comparative study of programs with user fees in North American and Danish public libraries

2020 ◽  
Vol 41 (2/3) ◽  
pp. 103-115
Author(s):  
Noah Lenstra ◽  
Mia Høj Mathiasson
Keyword(s):  
North America ◽  
Public Libraries ◽  
Public Library ◽  
User Fees ◽  
Social Implications ◽  
Library Services ◽  
Content Type ◽  
The Public ◽  
Practical Implications ◽  
Cross National

PurposeAs a research topic within the field of LIS, programs in public libraries are underexplored, and the question of user fees for programs has not previously been addressed.Design/methodology/approachThis article compares data collected from two individually conducted studies of public library programs in North America and Denmark to enrich our understanding of user fees in relation to programs.FindingsThe comparative analysis shows both similarities and deviations regarding the levying of fees for library programs. While paying a fee to attend a program is rather normal in Denmark, it is more of a fringe idea in North America.Research limitations/implicationsBy exploring a previously understudied facet of contemporary public librarianship, this article opens up new avenues for inquiry regarding how the relative accessibility and availability of programs relate to theoretical discussions about programs as public library services.Practical implicationsThis article provides library managers with needed information about how to conceptualize the roles of programs as public library services.Social implicationsAs programming surges to the fore in contemporary public librarianship, the levying of user fees has social implications in terms of social equity and the public library ethos of free and equal access for all.Originality/valueThis article is the first study of user fees for public library programs, as well as among the first cross-national comparisons of programming as a dimension of public librarianship.

scholarly journals Innovative public library services – staff-less or staff-intensive?

2014 ◽  
Vol 35 (6/7) ◽  
pp. 469-480 ◽  
Author(s):  
Carl Gustav Johannsen
Keyword(s):  
Public Libraries ◽  
Qualitative Interviews ◽  
Public Library ◽  
Development Project ◽  
Customer Relationships ◽  
Library Services ◽  
Content Type ◽  
Leadership Initiatives ◽  
Library Development ◽  
Self Service

Purpose – Several recent library innovations seem to make professional and clerical staff superfluous such as automated loan and delivery equipment, staff-less libraries open in 80 hours a week, and virtual services, enabling users to search the library catalogue and make reservations of library materials from their home address. The purpose of this paper is to examine whether such developments will necessarily lead to a situation where public libraries become self-service institutions or to what extent self-service and innovative staff-intensive library services can develop and co-exist. Furthermore, the paper will examine what challenges library leaders face and what they can do, and actually have done, to handle staff resistance and other related problems to the benefit of both the users, the local communities, and also, the staff, in particular, when introducing new and innovative services. Design/methodology/approach – The paper is based on the author's evaluations of two recent Danish library development projects. Both evaluations are based on empirical data and apply quantitative (questionnaires) as well as qualitative (interviews, observations) methods. Findings – The findings reveal that staff attitudes toward staff-less libraries, and – more surprising – also toward more staff-intensive practices have been somewhat reluctant and skeptical. The paper also presents leadership initiatives which have proved to handle such resistances constructively. Originality/value – The paper contains a first-hand report on the results of a recent (2011-2012) unique, full-scale, Danish public library development project, investigating the experiences with pro-active and guest-customer relationships within a public library setting.

Public library Twitter use during the early period of the COVID-19 lockdown in the United States

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Youngok Choi ◽  
Sung Un Kim
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Public Libraries ◽  
Early Period ◽  
Public Library ◽  
The United States ◽  
Library Services ◽  
Content Type ◽  
Analysis Scheme ◽  
Community Information

Purpose The purpose of this study is to explore the Twitter use of public libraries during the early period of lockdown due to the COVID-19 pandemic to evaluate the focus of Twitter communication. Design/methodology/approach A total of 57 active, public library Twitter accounts were used for data collection and analysis. The tweets examined were a combination of original tweets (n = 1,465) and retweets (n = 516) posted from other Twitter accounts on the public libraries’ Twitter feeds. A content analysis scheme was developed to analyse topical aspects of the tweets. Findings The most frequent tweets were about library events, programmes and activities. However, there was a relatively low focus on sharing community information and addressing information related to the pandemic. The study suggests that public libraries could use Twitter to provide library resources and services to their patrons, whilst also acting as a virtual community centre safely keeping patrons engaged in the face of a global pandemic. By doing so, Twitter could be used as an integral part of promoting the mission of public libraries. Research limitations/implications The study examined a limited number of public libraries’ Twitter posts. Whilst the study carried out a random sampling of 10% of public libraries from the five states that had the highest COVID-19 cases in the month of April 2020, the study only examined tweets of 57 public libraries being active in posting. Thus, the findings of the study are not for generalizing. Practical implications The content scheme includes content types regarding library services and community information. The content category scheme is general to reflect themes of content during a normal time and any emergency. Thus, this framework could be helpful for the content development of public libraries in planning social media use. Originality/value The study used a new content analysis framework to examine both original tweets and retweets for information sharing of library services and community information. The approach of content analysis is distinctive to examine libraries’ communication trends on social media not only in normal times but also in times of crisis as well. The study also incorporated additional measures to assess Twitter practices including hashtags.

Are community-managed libraries effective?

2017 ◽  
Vol 38 (4/5) ◽  
pp. 226-236 ◽  
Author(s):  
Michael John Cavanagh
Keyword(s):  
Quantitative Research ◽  
Public Libraries ◽  
Public Library ◽  
Evidence Base ◽  
National Standards ◽  
Web Surveys ◽  
Local Authorities ◽  
Content Type ◽  
Professional Advice ◽  
Standard Quality

Purpose The purpose of this paper is to explore the effectiveness of community-managed libraries (CMLs) in England. It traces their history and considers the evidence base in respect of their effectiveness. Design/methodology/approach Through quantitative research (web surveys) with volunteers and chief librarians, the study establishes: the range of services being delivered; the perceived need for and extent of training given to volunteers; the criteria through which public library effectiveness can be measured, and the extent to which CMLs are able to deliver against these criteria. Findings The study found widespread variation in the range of services offered and the extent of training received. Further, it found significant differences of opinion and priorities between the research groups in respect of the relative importance of various effectiveness criteria and the ability of CMLs to deliver against these criteria. The evidence from this study points to a fragmented and inconsistent network of volunteer delivered libraries. A key reason is the variation in approach and level of support from local authorities. The paper concludes that the lack of national standards and consistently applied professional advice could be contributing to this variation and points to the Welsh Public Libraries approach, based on their standards framework, as a model that could be replicated. Originality/value These findings have implications for policy makers in respect of the case made for the reintroduction of a standard/quality framework to reduce service variability. The findings will also be of value to local authorities that are considering implementing a community-managed library model.

scholarly journals Regulating internet access in UK public libraries: legal compliance and ethical dilemmas

2016 ◽  
Vol 14 (1) ◽  
pp. 87-104 ◽  
Author(s):  
Adrienne Muir ◽  
Rachel Spacey ◽  
Louise Cooke ◽  
Claire Creaser
Keyword(s):  
Case Studies ◽  
Public Libraries ◽  
Ethical Dilemmas ◽  
Public Library ◽  
Internet Access ◽  
The Internet ◽  
Library Services ◽  
Content Type ◽  
Legal Obligations ◽  
The Uk

Purpose – This paper aims to consider selected results from the Arts and Humanities Research Council (AHRC)-funded “Managing Access to the internet in Public Libraries” (MAIPLE) project, from 2012-2014. MAIPLE has explored the ways in which public library services manage use of the internet connections that they provide for the public. This included the how public library services balance their legal obligations and the needs of their communities in a public space and the ethical dilemmas that arise. Design/methodology/approach – The researchers used a mixed-method approach involving a review of the literature, legal analysis, a questionnaire survey and case studies in five public library authorities. Findings – UK public library services use a range of methods to regulate internet access. The research also confirms previous findings that filtering software is an ubiquitous tool for controlling access to and protecting library users from “inappropriate”, illegal and harmful internet content. There is a general, if sometimes reluctant, acceptance of filtering software as a practical tool by library staff, which seems to contrast with professional codes of ethics and attitudes in other countries. The research indicates that public library internet access will be a valued service for some time to come, but that some aspects of how public library services regulate internet access is currently managed can have socially undesirable consequences, including blocking legitimate sites and preventing users from accessing government services. Education could play a greater part in helping the general population to exercise judgement in selection of materials to view and use. This does not preclude implementing stricter controls to protect children, whilst allowing public libraries to continue providing a social good to those who are unable to otherwise participate in the digital age. Research limitations/implications – The response to the survey was 39 per cent meaning that findings may not apply across the whole of the UK. The findings of this study are compared with and supplemented by other quantitative sources, but a strength of this study is the depth of understanding afforded by the use of case studies. Originality/value – This paper provides both a quantitative and qualitative analysis of how internet access is managed in UK public libraries, including how library services fulfil their legal obligations and the ethical implications of how they balance their role in facilitating access to information with their perceived role as a safe and trusted environment for all members of their communities. The findings add to the international discussion on this issue and stimulate debate and policy making in the UK.

Public libraries and the social web: a review and analysis of the existing literature

2019 ◽  
Vol 76 (1) ◽  
pp. 197-211 ◽  
Author(s):  
Namjoo Choi ◽  
Lindsey M. Harper
Keyword(s):  
Public Libraries ◽  
Public Library ◽  
Future Research ◽  
Library Services ◽  
Social Web ◽  
Content Type ◽  
The Public ◽  
General Acceptance ◽  
Literature Searches ◽  
The Social

Purpose The purpose of this paper is to update Carlsson (2015), which examined the research on public libraries and the social web published from 2006 to 2012, and it also intends to go beyond Carlsson (2015) by including six additional variables. Design/methodology/approach Literature searches were performed against Web of Science Core Collection and EBSCOhost databases. By adapting Carlsson’s (2015) three level key phrase searches, which were then complemented by chain searching, a total of 60 articles were identified and analyzed. Findings In comparison to Carlsson (2015), this study shows that the recent research, published between 2012 and 2018, leans toward a more general acceptance of the social web’s usage to improve the services provided by public libraries; that the public library is rarely premised to be in a state of crisis; and that the social web is mostly perceived as having a complementary relationship with librarianship and library services. The findings from analyzing the six additional variables are also presented. Research limitations/implications The findings from this study provide LIS professionals a greater understanding of where the research stands on the topic at present, and this study also identifies gaps in the literature to offer insight into the areas where future research can be directed. Originality/value Given the continued popularity of social web usage among public libraries, this study examines the literature published on the social web in the public library context between 2012 and 2018 and offers implications and future research suggestions.

User perception on library services and information resources in Kenyan Public Libraries

2012 ◽  
Vol 61 (2) ◽  
pp. 110-127 ◽  
Author(s):  
Charles N. Nzivo
Keyword(s):  
Survey Methodology ◽  
Public Libraries ◽  
Public Library ◽  
Information Resources ◽  
Library Services ◽  
Content Type ◽  
Library Management ◽  
Fundamental Information ◽  
Kenya National Library Service ◽  
Search For Information

PurposeThe purpose of this paper is to provide information on how public libraries and information services in Kenya National Library Service (KNLS) are perceived, by examining adult users, with a view of improving service delivery and enhancing the effective management of public library services.Design/methodology/approachSurvey methodology using questionnaires was adopted to solicit required information from 112 respondent adult users and data were analyzed using SPSS version 14.FindingsThe paper shows that KNLS library services and information resources are very positively perceived by most respondents. KNLS libraries are: comparatively better off than universities and other public libraries; are predominantly focused on print documents (books) as preferred sources; readers' mostly begin their search for information on a particular topic; general reading and research purposes and information resources equip users with appropriate knowledge.Research limitations/implicationsThe study focused on adult users in internet‐serviced libraries within the KNLS and thus may not be used to generalize about users of all public libraries in Kenya.Practical implicationsThis paper attempts to provide KNLS public libraries with fundamental information about adult users' perspectives of services and information resources. Though the services and information resources are positively perceived, the library management has room to improve and maintain current levels of perception.Originality/valueThe paper is of value because understanding of users' perceptions is vital for services and information resource improvement.

Equitable public library services for Canadians with print disabilities

2018 ◽  
Vol 46 (3) ◽  
pp. 379-398
Author(s):  
Michael Ciccone
Keyword(s):  
Public Libraries ◽  
Public Library ◽  
Library Services ◽  
Publicly Funded ◽  
Content Type ◽  
For Profit ◽  
Not For Profit ◽  
Reading Materials ◽  
History Of

Purpose CELA, the Centre for Equitable Library Access, is a national not-for-profit organization whose mission is to support public libraries in providing accessible collections for Canadians with print disabilities and to champion the fundamental right of Canadians with print disabilities to access media and reading materials in the format of their choice. This paper aims to examine the history of the organization, the events that led to its creation, the issues with which it has and continues to struggle with – political, technological, structural – and the successes it has enjoyed. Design/methodology/approach This is a case study intended shine light on the development of a service sorely lacking in Canadian public libraries – consistent and sustainable publicly funded access to reading materials for Canadians with print disabilities – by providing related history and context and outlining current and future offerings. Findings The decision to centralize a service that most public libraries struggled to deliver within their own capacities was wise and has greatly benefited Canadians with print disabilities. Originality/value This paper provides a profile in determination, collaboration and the value of inclusivity in public libraries.

Sign in / Sign up

Export Citation Format

Share Document