Bridging the gap

2017 ◽  
Vol 45 (3) ◽  
pp. 498-510 ◽  
Author(s):  
Kelly Rhodes McBride ◽  
Margaret N. Gregor ◽  
Kelly C. McCallister
Keyword(s):  
Literature Review ◽  
Transfer Students ◽  
Information Literacy ◽  
Design Methodology ◽  
Library Services ◽  
Master's Level ◽  
Content Type ◽  
Level Institution ◽  
Four Year Institutions

Purpose The aim of this paper is to profile the evolution of library services and information literacy instruction provided for transfer students in collaboration with other campus units at a Master’s level institution and for librarians wishing to develop services for this population. Design/methodology/approach This paper is a case study enhanced by a literature review, outlining the development of services, resources and instruction for transfer students at one institution. Findings This paper provides information about the need for library services designed specifically for transfer students at four-year institutions and the importance of cross campus collaborations to develop and offer these resources. Originality/value The literature on the provision of library services to transfer students is minimal. This case study details the development of cross campus collaborations that resulted in enhanced library services for this population.

Leaning into sustainability at University of Alberta Libraries

2016 ◽  
Vol 37 (3) ◽  
pp. 136-148 ◽  
Author(s):  
Gerald Beasley ◽  
Trish Rosseel
Keyword(s):  
Design Methodology ◽  
Academic Library ◽  
Building Design ◽  
Library Services ◽  
Staff Time ◽  
Content Type ◽  
Lean Principles ◽  
University Of Alberta ◽  
Staffing Model

Purpose – The purpose of this paper is to present a case study that considers the links between cost avoidance, lean design, and sustainability in relation to two different library projects at University of Alberta Libraries (UAL) – the design of the Research and Collections Resource Facility and the development of new fee-based library services at UAL’s John W. Scott Health Sciences Library. Design/methodology/approach – This case study describes the analysis of each project’s workflows in relation to lean design in order to enhance processes and service delivery. Findings – Findings to date in both of these ongoing projects suggest that consideration of the lean philosophy has already led to process and service improvements. With regard to the new building design project, revised task design is already resulting in significant savings in staff time, and work space. And the staffing model for fee-based specialized services has already been redesigned, an alignment with lean principles. Research limitations/implications – While this paper does discuss and define lean design, it does not provide a comprehensive summary of research in this area. Originality/value – This paper highlights the value of lean design as a framework for designing, developing, and reviewing academic library buildings, services, processes, and workflows to ensure they are sustainable.

A “knowledge value chain” framework for contractor organisations to maximise chances of winning tenders

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kaveesha Gihani Dewagoda ◽  
B.A.K.S. Perera ◽  
Sepani Senaratne
Keyword(s):  
Literature Review ◽  
Competitive Advantage ◽  
Value Chain ◽  
Design Methodology ◽  
Content Type ◽  
Competitive Tendering ◽  
Knowledge Value Chain ◽  
Expert Interview ◽  
Knowledge Value

PurposeKnowledge is a critical asset that places contractor organisations at a competitive advantage when they take part in competitive tendering. However, a dearth of literature exists on the mechanisms that contractor organisations can adopt to utilise knowledge to gain competitive advantage and win tenders through competitive tendering.Design/methodology/approachThe study adopted an interpretive stance with a qualitative approach that comprised a literature review, 15 expert interviews and three case studies. The literature review and expert interview findings were used to develop an intermediate framework of knowledge value chain (KVC), while the case study findings were used to develop the final KVC framework with the intermediate framework as the basis.FindingsThe study developed, in three distinctive steps, a KVC framework based on Powell's (2001) KVC for use by the tendering divisions/units of contractor organisations employing quantity surveyors (QSs) to handle tendering work and to increase their chances of winning tenders.Originality/valueThe study developed a KVC framework for the use of contractor organisations to maximise their chances of winning tenders in the field of quantity surveying.

How to visualize performance measures in a manufacturing SME

2017 ◽  
Vol 21 (4) ◽  
pp. 337-350 ◽  
Author(s):  
Carina Larsson ◽  
Anna Syberfeldt ◽  
Kristina Säfsten
Keyword(s):  
Literature Review ◽  
Empirical Research ◽  
Continuous Improvement ◽  
Performance Measures ◽  
Oral Presentation ◽  
Visual Communication ◽  
Design Methodology ◽  
Literature Survey ◽  
Content Type

Purpose The purpose of this paper is to identify strengths and weaknesses in the communication of performance measures and propose guidelines for the visualization of performance measures supporting continuous improvement (CI) in manufacturing small and medium-sized enterprises (SMEs). The goal is to help manufacturing SMEs improve their communication of performance measures, thereby improving performance, and strengthening the company. Design/methodology/approach This paper draws on both theoretical and empirical research. It begins with a literature review of theoretical guidelines for the visualization of performance measures. This theoretical information is then supplemented with a case study and a survey, both carried out at the Vara plant, a manufacturing SME with well-developed communication of performance measures. The case study involved all organizational levels in the company and focused on identifying strengths and weaknesses in visual communication of performance measures supporting CI. The information acquired from the literature survey and the case study was then used as the basis for a survey of the employees in one department as regards their perception, understanding and opinion of visual communication of performance measures. The analysis of the results led to the development of guidelines and a substantive proposal improving visualization of performance measures in this specific company, and in manufacturing SMEs in general. Findings A model for the visualization of performance measures supporting CI in the company was carried out. The guidelines proposed for all such visualizations are as follows: keep the visualization as simple as possible without compromising understanding, use symbols and colors consistently, use simple words and do not include too much information in the visualization. The study also shows that it is important to support a written visualization with an oral presentation to explain the results. Originality/value The originality of this paper lies in its focus on the visualization of performance measures in manufacturing SMEs and the guidelines and proposals developed.

scholarly journals Cultivating an organizational effort for development

2016 ◽  
Vol 29 (2) ◽  
pp. 97-113 ◽  
Author(s):  
Michael A. Crumpton
Keyword(s):  
Literature Review ◽  
Design Methodology ◽  
Business Models ◽  
Basic Principles ◽  
Detailed Understanding ◽  
Content Type ◽  
Home Institution ◽  
Library Staff ◽  
Practical Implications

Purpose This paper aims to explore the concept of providing education and guidance to library staff for the purpose of supporting philanthropic activities made on behalf of the library. The need for this type of activity and basic principles of philanthropy are included. Design/methodology/approach This paper includes a through literature review and a case study narrative with examples on activities at the author’s home institution. Findings The literature supports that cultivating a broader, more detailed understanding of philanthropic activities within the organization, will improve fundraising results and individual satisfaction for giving and receiving. Practical implications The concepts discussed have beginnings in other institutions and recognize a trend of adapting business models to libraries’ needs. Originality/value The is the author’s own work, shared with members of the author’s organization.

Agoge: an information literacy game for transfer students

2017 ◽  
Vol 45 (2) ◽  
pp. 314-331 ◽  
Author(s):  
Andrew Kearns ◽  
Breanne A. Kirsch ◽  
Virginia Cononie
Keyword(s):  
Transfer Students ◽  
Information Literacy ◽  
Game Design ◽  
Literacy Skills ◽  
Content Type ◽  
Interactive Game ◽  
Library Resources ◽  
Information Literacy Skills ◽  
Admissions Process

Purpose This paper aims to describe a successful outreach to transfer students through an interactive information literacy game. While the main purpose of the game is to introduce students to research and university library resources, it also allows for an analysis of incoming students’ information literacy skills. Design/methodology/approach This case study outlines the evolution of the game from a test-like tutorial administered through the Blackboard course management system to an interactive game in two iterations, describing the game in relation to game design and best practices and discussing how the artwork for the game was created. An analysis of data from student answers to the game questions over time shows what librarians have learned about the information literacy skills of incoming transfer students. Finally, student feedback about the game collected through a survey is presented along with ideas for future modifications. Findings This paper provides insights into the design and creation process of an interactive information literacy game and a model for how similar games can help librarians assess students’ information literacy skills. Practical implications Transfer students are hard to reach as a group at many institutions. An interactive game targeted to transfers during the admissions process is a potentially effective way to reach out to them. Originality/value This paper brings together two important issues in the library literature: how to reach out to transfer students and educational library games. Librarians involved with these issues will benefit from the paper’s insights and practical advice.

Embracing the future while storing the past: the Joint Library Facility story

2016 ◽  
Vol 65 (6/7) ◽  
pp. 420-428 ◽  
Author(s):  
Wyoma vanDuinkerken ◽  
Joanne Romano
Keyword(s):  
Design Methodology ◽  
Electronic Materials ◽  
Medical Science ◽  
Library Services ◽  
Storage Facility ◽  
Content Type ◽  
The Past ◽  
The Future ◽  
Print Materials

Purpose The purpose of this paper is to focus on the Joint Library Facility services and how Medical Science Libraries have embraced the Resource in Common model to save service copies for their patron’s use while allowing libraries to reclaim critically needed space and develop library services that better meet the needs of their patrons. Design/methodology/approach The paper begins with a description of the Joint Library Facility and its targeted users. It will discuss how this unique library storage facility shares ownership of its material with other libraries to reduce duplication of low-use print items on library shelves. Findings Although electronic materials are more popular with library patrons, there is still scholarly value in keeping low-use print materials as service copies. Originality/value This paper is a case study of a unique library storage facility that shares ownership of its material with other libraries. Its findings will help other libraries plan and implement their own shared print repository.

Educating at scale: sustainable library learning at the University of Melbourne

2016 ◽  
Vol 37 (3) ◽  
pp. 149-161 ◽  
Author(s):  
Andrea Phillips
Keyword(s):  
Higher Education ◽  
Design Methodology ◽  
Integrated Approach ◽  
Library Services ◽  
Content Type ◽  
Key Stakeholders ◽  
Service Models ◽  
The University ◽  
Service Blueprint

Purpose – Most libraries in higher education are facing the challenge of providing valued and improved services with the same or fewer resources. Focussing on the library learning service at one university, the purpose of this paper is to consider how libraries can find new service models with contracting resources while aligning with institutional and professional values and providing value-in-use for end users and key stakeholders. Design/methodology/approach – Following a discussion of sustainability as relevant to library services, the paper presents a case study of one library’s approach to sustaining its library learning service. Findings – The sustainability of library services is aided by developing a service blueprint that provides direction and structure yet is dynamic and responsive. To be successful the approach should be grounded in resource realities, encourage scalability where possible and address the values and needs of key stakeholders. Originality/value – The paper presents a workable, integrated approach to managing a library learning service so that it delivers value and is sustainable.

Artificial intelligence arrives in the library

2018 ◽  
Vol 119 (7/8) ◽  
pp. 456-459 ◽  
Author(s):  
Bruce Massis
Keyword(s):  
Artificial Intelligence ◽  
Literature Review ◽  
Design Methodology ◽  
New Technology ◽  
Library Services ◽  
Stages Of Development ◽  
Content Type ◽  
Early Stages ◽  
Potential Relationship ◽  
Potential Benefits

Purpose The purpose of this column is to examine artificial intelligence (AI) and its potential relationship to the library. Design/methodology/approach Literature review and commentary on this topic have been addressed by professionals, researchers and practitioners. Findings The very disruptive nature of any new technology could be viewed as a threat to many institutions, including the library. But with the eventual acceptance and incorporation of AI into its services, it is certainly possible to speculate that this latest technology “intrusion” could also offer many potential positive enhancements into a multitude of library services, many of which are only being examined, considered and piloted in their early stages of development. Originality/value The value in exploring this topic is to present a look at the potential of using AI in the library and to open a discussion of its potential benefits.

Library marketing: moving between traditional and digital strategies

2014 ◽  
Vol 115 (7/8) ◽  
pp. 405-408 ◽  
Author(s):  
Bruce E. Massis
Keyword(s):  
Literature Review ◽  
Design Methodology ◽  
Digital Communication ◽  
Cutting Edge ◽  
Library Services ◽  
Traditional Model ◽  
Communication Tools ◽  
Content Type ◽  
The Many ◽  
Library Marketing

Purpose – The purpose of this column is to provide several discussion themes on which to muse regarding the strategy of library marketing in today’s technology-rich environment. Design/methodology/approach – It involves literature review and commentary on this topic that has been addressed by professionals, researchers and practitioners. Findings – Moving between the traditional model of library marketing to the cutting-edge model is occurring through the numerous digital communication tools used everyday. Not only must the library rely on these modes of marketing they must also recognize that their patrons share that space with them and the many contacts each one of those patrons has as well, thus potentially expanding the library audience and therefore positively expanding its user base. Originality/value – The value in addressing this issue is to examine approaches to marketing library services in an effort to present the reader with several discussion points on the topic.

Dementia: good living in our churches

2015 ◽  
Vol 19 (3) ◽  
pp. 134-139 ◽  
Author(s):  
Emma-Dawn Farr ◽  
Jennifer Bute
Keyword(s):  
Literature Review ◽  
Design Methodology ◽  
Church Of England ◽  
Content Type ◽  
People With Dementia ◽  
Good Living ◽  
Age Range ◽  
The Church

Purpose – The purpose of this paper, “Dementia – good living in our churches” co-authored with Dr Bute who is a retired GP living with dementia, is to encourage the Church of England to do more for people with dementia living within their parishes. Design/methodology/approach – This document was put together using a case study and a literature review. Findings – As the age range of the country increases there are an increased number of people attending churches who have diagnosed (or undiagnosed) dementia. This document has found that there are a number of areas that the Church of England needs to work on to help people become enveloped within the churches that many of them knew and have grown up with. Originality/value – New case study and up to date research.

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