THE FIRM-LEVEL EFFECTS OF SERVICE INNOVATION: A LITERATURE REVIEW

2010 ◽  
Vol 14 (05) ◽  
pp. 759-794 ◽  
Author(s):  
TOR HELGE AAS ◽  
PER E. PEDERSEN
Keyword(s):  
Systematic Review ◽  
Literature Review ◽  
Business Process ◽  
Causal Model ◽  
Service Innovation ◽  
Review Of Literature ◽  
Firm Level ◽  
Innovation Activities ◽  
Performance Effects ◽  
Process Effects

Despite the importance of service innovation, its effects have been given relatively little explicit attention in the extant literature. Instead, researchers often implicitly assume that firm-level service innovation activities result in a number of positive financial and other effects. This paper conducts a systematic review of literature on the firm-level effects of service innovation and attempts to identify and categorize the effects suggested in the literature. The review reveals a considerable number of potential firm-level service innovation effects that have been discussed in extant research. We suggest that they may be divided into five effect categories: (1) business process effects, (2) capability effects, (3) relationship effects, (4) financial performance effects and (5) competitiveness effects. The findings suggest directions for further research that aims to develop a causal model of service innovation effects.

scholarly journals A Systematic Review of the Influence of Internal Marketing on Service Innovation

2020 ◽  
Vol 13 (9) ◽  
pp. 207
Author(s):  
Soheila Raeisi ◽  
Nur Suhaili Ramli ◽  
Meng Lingjie
Keyword(s):  
Systematic Review ◽  
Organizational Learning ◽  
Literature Review ◽  
Thematic Analysis ◽  
Service Innovation ◽  
Internal Marketing ◽  
Future Research ◽  
Research Questions ◽  
The Relationship ◽  
Practical Implications

This paper aims aimed to present the trends of the literature review in internal marketing and service innovation between 1990 and 2016. The significant reason to conduct this research is that significant variables of internal marketing to link with service innovation are not clearly defined. This research yielded 22 systematic reviews of articles in the Scopus library and adopted a thematic analysis to analyze the data collected. This study provides provided answers to research questions by elaborating on overall trends, objectives, theoretical framework, methodologies, and potential variables that strongly connect between internal marketing and service innovation. While sample sizes are limited to this paper, it suggests suggested fruitful recommendations for future research to overcome this limitation. This research has had two practical implications for managers to redefine their roles and the relationship between members of the organization and to help managers and the firms to consider internal marketing efforts towards motivation, organizational culture, and organizational learning.

scholarly journals Exploring knowledge management within teams from a social capital perspective: a literature review

2020 ◽  
Vol 27 (2) ◽  
Author(s):  
Rosangela Fritscher Santos ◽  
Gabriela Bragagnolo ◽  
Mirian Oliveira ◽  
Marcírio Silveira Chaves
Keyword(s):  
Systematic Review ◽  
Social Capital ◽  
Knowledge Management ◽  
Literature Review ◽  
Empirical Research ◽  
State Of The Art ◽  
Project Managers ◽  
Agile Methods ◽  
Review Of Literature ◽  
Social Capital Perspective

Abstract: We live in an economy based on knowledge where the socialization that takes place through relation networks is the key in the construction of this knowledge. The aim of this research is to explore the state of the art of Knowledge Management in teams inside organizations and in conjunction with the theory of Social Capital. To achieve the proposed aim, a systematic review of literature, using thirty three articles – thirty with empirical research and three theoretical articles – was carried out. The academic contribution is the understanding of the operation of Social Capital and Knowledge Management in teams that make use of agile methods in carrying out work. The technical contributions for team and project managers are presented through consolidation of factors that were identified or supported by the research as influencing performance, learning, and improvement of processes, among others.

scholarly journals Startups: a systematic review of literature and future research directions

2021 ◽  
Vol 23 (60) ◽  
pp. 118-133
Author(s):  
Luciana Santos Costa Vieira da Silva ◽  
Fabíola Kaczam ◽  
Anderson de Barros Dantas ◽  
Josenilde Mario Janguia
Keyword(s):  
Systematic Review ◽  
Literature Review ◽  
Organizational Development ◽  
Systematic Literature Review ◽  
Future Research ◽  
Scientific Journals ◽  
Review Of Literature ◽  
Research Directions ◽  
Initial Stage ◽  
Future Research Directions

The objective of the research is to map the literature based on a Systematic Literature Review on the theme of startups and to highlight some theoretical gaps based on publications of high-reputation scientific journals. The period from 1990 to 2019 was defined for the elaboration of this study. We use the excel spreadsheet, in addition to the HistCite ™, VOSviewer, IRATUMEQ, and R Studio packages. The results show that the typology of the startups evaluated, after reading 68% of the articles, organizations are characterized as a group of new companies, that is, relatively young and inexperienced when compared to the most stable and mature in organizational development. They refer to those that are in the initial stage and are susceptible to the influence of various factors, such as investors, supplier customers, partners, etc., and should think strategically about how to act and, this concerns a group of dynamic startups that work with innovations.

scholarly journals Logistics and Supply Chain Management Research in Morocco: A Systematic Literature Review

2021 ◽  
Vol 16 (6) ◽  
pp. 66
Author(s):  
Othmane Idrissi Fakhr Dine ◽  
Nawfal Bahha
Keyword(s):  
Systematic Review ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Final Analysis ◽  
Theoretical Background ◽  
Review Of Literature ◽  
Management Research ◽  
Chain Management

This article has two objectives, the first is to present an analysis of the results of a systematic review of literature on logistics and supply chain management (SCM) in Morocco from 2010 to 2018, and second, to present a diagnosis of this research in order to propose a line of research which is little or not explored yet in the Moroccan context. To reach these objectives, we rely on the systematic review approach of literature and 51 articles were selected for final analysis. The results show that some laboratories are more active in logistics and SCM in the Moroccan context than others. Also, most of the articles included present a theoretical background that is not totally explored. Furthermore, our results reveal a dominance of articles highlighting logistics performance. This study presents a number of research tracks which take into consideration the recent evolutions in the logistics sector in Morocco.

scholarly journals Digital Transformation Maturity: A Systematic Review of Literature

2019 ◽  
Vol 67 (6) ◽  
pp. 1673-1687 ◽  
Author(s):  
Roman Teichert
Keyword(s):  
Systematic Review ◽  
Organizational Culture ◽  
Literature Review ◽  
Digital Transformation ◽  
Digital Culture ◽  
Review Of Literature ◽  
Comprehensive Overview ◽  
Maturity Models ◽  
Holistic Concept ◽  
Incomplete Picture

The goal of this paper is to present contemporary developments in the field of digital maturity models. By conducting a systematic literature review finally 24 relevant studies including 22 different models were identified and various characteristics of different digital maturity models were extracted. Focus was placed on the dimensions used to measure digital maturity in different model approaches. Special light was shed on organizational culture and to what extent it is represented in the models. Among other things, the findings indicate, that dimensions applied in various models can be very different and that just a few models incorporate transformational in addition to digital capabilities. In particular, organizational culture as a dedicated dimension of digital maturity is represented already in a few models, which indicates the growing importance of culture as an enabler of digital transformation efforts. Beside a comprehensive overview of the most widely used dimensions measuring digital maturity, a synthesis of the most frequently addressed cultural attributes is presented in this paper as well. This review finally reveals that most of the existing models give an incomplete picture of digital maturity, that cultural attributes reflecting a digital culture are not integrated systematically, and that digital maturity models specific to the domain of services are clearly under-represented. It also clearly demonstrates that research about digital transformation maturity as a holistic concept is scarce and needs more attention by research in the future.

Neuromarketing genetics: a systematic review of literature

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Otto Herman Pedreira Goecking ◽  
Cristiana Fernandes De Muylder ◽  
Henrique Cordeiro Martins ◽  
João Luiz da Matta Felisberto
Keyword(s):  
Systematic Review ◽  
Consumer Behavior ◽  
Network Analysis ◽  
Literature Review ◽  
Design Methodology ◽  
Business Processes ◽  
Web Of Science ◽  
Review Of Literature ◽  
Physiological Mechanisms ◽  
Content Type

PurposeThe main goal of this paper is to systematically evaluate the bibliographic production on neuromarketing from 1945 to 2018, with an emphasis on consumer behavior, to identify possible convergence of interests among health and marketing fields.Design/methodology/approachThis article was based on a systematic literature review (SLR) with the intention of investigating research related to neuromarketing by means of network analysis of citations.FindingsThe research reveals that there are formed networks in the health and management areas, but they are insufficient to enhance the neuromarketing results. Ethics has been mentioned in some studies, but the maps do not suggest that it is a developing field. Similar results can be seen within the sales area that can be capitalized on by research of gains related to consumer behavior.Research limitations/implicationsOne limitation of this study was the use of only one database (Web of Science®) that published several works from 1945 to the present time, but certainly has not exhausted the possibilities of research in the area.Originality/valueThis article helped to highlight the importance of ethics in clinical and business processes using neuroimaging, which could be an easy way to understand the behavioral and physiological mechanisms.

scholarly journals Parental Experiences of Engaging With the National Disability Insurance Scheme for Their Children: A Systematic Literature Review

2020 ◽  
pp. 104420732094360
Author(s):  
Fiona Russo ◽  
Charlotte Brownlow ◽  
Tanya Machin
Keyword(s):  
Systematic Review ◽  
Literature Review ◽  
Assistive Technology ◽  
Systematic Literature Review ◽  
Children With Disabilities ◽  
Disability Insurance ◽  
Review Of Literature ◽  
Insurance Scheme ◽  
Parental Experiences ◽  
National Implementation

The Australian National Disability Insurance Scheme (NDIS) reached full national implementation in July 2019. It supports Australians with disabilities via individualized funding packages for disability-specific services and assistive technology. This systematic review of literature presents research describing the experiences of parents of children with disabilities in accessing and participating in the fledgling NDIS and makes recommendations to assist the Agency in better supporting new participant families.

scholarly journals Incarcerated 5-mm Port Site Hernia: A Systematic Literature Review and Case Report

2019 ◽  
Vol 104 (11-12) ◽  
pp. 550-555
Author(s):  
Elzerie de Jager ◽  
Gordon Wing ◽  
Yik-Hong Ho
Keyword(s):  
Systematic Review ◽  
Case Report ◽  
Laparoscopic Surgery ◽  
High Risk ◽  
Literature Review ◽  
Port Site ◽  
Gynecological Surgery ◽  
Review Of Literature ◽  
Port Site Hernia ◽  
Accepted Practice

Background Port site hernias are a recognized complication of laparoscopic surgery and carry a high risk of strangulation because of the small size of the defect involved. Most hernias occur in trocar sites that are larger than 10 mm. This has resulted in the accepted practice that fascial defects larger than 10 mm are closed, incorporating the peritoneum and fascia, whereas defects less than 10 mm are not closed. Results We report a port site hernia at a 5-mm port site in a 90-year-old woman after ventral rectoplexy. A systematic review of literature found 27 cases of 5-mm port site herniation: 10 cases in general surgery and 17 cases in gynecological surgery. Conclusion The possibility of herniation through 5-mm port sites should be known to avoid a delay in recognition, diagnosis, and treatment.

Sign in / Sign up

Export Citation Format

Share Document