scholarly journals Pengaruh kualitas website Kandaga terhadap kepuasan pengguna Perpustakaan Pusat Universitas Padjadjaran

2021 ◽  
Vol 9 (1) ◽  
pp. 79
Author(s):  
Eko Retno Wulandari ◽  
Edwin Rizal ◽  
Elnovani Lusiana
Keyword(s):  
Service Quality ◽  
Digital Library ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality Improvements ◽  
Library Service ◽  
Good Reputation ◽  
Digital Library Services ◽  
Library Websites

Library websites in higher education institutions help increase competitiveness and reinforce institutions, information media, and library promotion. This study aimed to determine the effect of the quality of the Kandaga website partially and simultaneously on user satisfaction at the Padjadjaran University Central Library. This study used an explanatory quantitative approach by distributing questionnaires to 373 people. The analysis of research data used path analysis. Based on the research results, variables of usability quality, service interaction quality, interface quality, and digital library service quality partially had a significant effect on user satisfaction of the Padjadjaran University Central Library. The quality of the Kandaga website had a significant simultaneous effect on user satisfaction of the Central Library of Padjadjaran University by 87.4%. The quality of the digital library services had the most significant influence on user satisfaction, namely 52.6%. The Central Library o Padjadjaan University needed to prioritize digital library service quality improvements because this variable significantly influenced user satisfaction. The quality of the Kandaga website partially and simultaneously had a significant effect on user satisfaction of the Central Library. Information quality had no significant effect on user satisfaction of the Central Library of Padjadjaran University. Kandaga's information quality variable had the highest value. The study concludes that users of the Kandaga website believe that the quality of information on the Kandaga website currently has met user needs, has a good reputation, is trustworthy, relevant, detailed, and easy to understand. 

scholarly journals INFLUENCE OF INFORMATION QUALITY, SYSTEM QUALITY, SERVICE QUALITY AND SECURITY ON USER SATISFACTION IN USING E-MONEY BASED PAYTREN APPLICATIONS

2019 ◽  
Vol 3 (2) ◽  
pp. 288-299
Author(s):  
Winanda Wahana Wargadalam
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Information Service ◽  
Sampling Technique ◽  
Quality System ◽  
Quality Service ◽  
System Quality ◽  
Business Form

Nowadays technology grow extremely fast and it is helpful in communication and transactions, this effect to human behavior that people consider using technology intentively in daily activites cause of its facilities, one of facilities is digital economic transactions or e-money. Due to increasing of technology, there are some companies run their business form e-money based applications, one of the applications is the PayTren. The purposed of this research is to examine the satisfactory of the user who apply PayTren applications, such as the influence of information quality, system quality, service quality and security. The method of the research is based on DeLone and McLean models, then it will be modified. The research’s data is quantitative data. researchers collected 89 questionnaires from the population of PayTren application users in Batam by using a purposive sampling technique.  The conclusion of the research show that there is an influence between the quality of information, service quality and security on the satisfaction of e-money users based on the PayTren application, while it is found that there is no influence between the quality of the system on the satisfaction of e-money users based on PayTren applications.

scholarly journals Rail-based Public Transport Service Quality and User Satisfaction – A Literature Review

2020 ◽  
Vol 32 (3) ◽  
pp. 423-435 ◽  
Author(s):  
Ahmad Nazrul Hakimi Ibrahim ◽  
Muhamad Nazri Borhan ◽  
Nur Izzi Md. Yusoff ◽  
Amiruddin Ismail
Keyword(s):  
Service Quality ◽  
Customer Service ◽  
Public Transport ◽  
User Satisfaction ◽  
Traffic Congestion ◽  
Information Quality ◽  
Service Providers ◽  
Delphi Approach ◽  
Rail Travel

While rail-based public transport is clearly a more advanced and preferable alternative to driving and a way of overcoming traffic congestion and pollution problems, the rate of uptake for rail travel has remained stagnant as a result of various well-known issues such as that commuters either use a more reliable and comfortable alternative to get from A to B and/or that they are not satisfied with the quality of service provided. This study examined the factor of user satisfaction regarding rail-based public transport with the aim of discovering precisely what factors have a significant effect on the user satisfaction and uptake of rail travel. This was approached using both the Delphi approach and a thorough review of the current literature, focusing on a total of nine possible factors affecting passenger satisfaction with rail travel availability of service, accessibility of service, ticket or pass, punctuality, clarity of information, quality of customer service, comfort, safety, and image. Also discussed were 29 extra possible attributes and several measures that were implemented in various countries to increase the service quality. It was concluded that this review will provide valuable information for policymakers, researchers and service providers in terms of specifying the service factors most worth investigating if the quality of this crucial means of transport is to be raised.

The effects of online service quality of e-commerce Websites on user satisfaction

2015 ◽  
Vol 33 (3) ◽  
pp. 468-485 ◽  
Author(s):  
Gajendra Sharma ◽  
Wang Lijuan
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Online Survey ◽  
Information Quality ◽  
Management Practice ◽  
Online Service ◽  
Internet Applications ◽  
Content Type ◽  
Web Presence

Purpose – The purpose of this paper is to investigate service quality of e-commerce Websites in online platform and their contribution on e-business promotion. Design/methodology/approach – The online survey was performed on a survey portal provided by Nepal Telecom in Nepal. Findings – The findings of this study suggest that information quality and online service quality were the key determinants for user satisfaction and sustainability of e-commerce technology. Research limitations/implications – Research opportunities of web services and e-commerce area are fruitful and important for both academics and practitioners. Practical implications – The findings on online service quality of e-commerce technology will be useful for current management practice such as making business policies and strategies and sharing information to managers and organization leaders. This study can be used for e-commerce Website operators wishing to enhance the competitiveness of their Websites in the highly competitive online market. Originality/value – E-commerce is considered an excellent alternative for individuals and companies to reach new customers. Service quality delivery through Internet is an essential strategy to success, more important than price and web presence. The e-commerce Website has been identified as having a significant impact on business activities in solving the geographical problem. A number of performance problems have been observed for e-commerce Websites, and much work has gone into characterizing the performance of web-servers and Internet applications.

scholarly journals ANALISIS KEBERHASILAN WEBSITE RESMI UNIVERSITAS BOROBUDUR MENGGUNAKAN DELONE & MCLEAN MODEL

2018 ◽  
Vol 7 (1) ◽  
pp. 22-28
Author(s):  
Irfan Mahendra
Keyword(s):  
Service Quality ◽  
Significant Relationship ◽  
User Satisfaction ◽  
Information Quality ◽  
Sampling Technique ◽  
System Quality ◽  
Significance Level ◽  
Research Population ◽  
The University

This research aims to analyze the success of the website of Borobudur University using Delone & Mclean Model. Variables used in this research are the quality of information, system quality, service quality, and user satisfaction. The research population is a regular student at the University of Borobudur, with a population of 431 people. The number of samples used in this research was 82 people, with a significance level of 10%. Meanwhile, in determining the sample using non probability sampling approach by using accidental sampling technique. Data collection activities were conducted using questionnaires, while the data analysis techniques used are descriptive statistics and inferential statistics, to describe the profile of respondents and to know the user perception of research variables. Based on the results of research, showed that students' perceptions of the website of the University of Borobudur is high. While based on the results of hypothesis testing, also obtained result that all hypothesis in test accepted, where there is a positive and significant relationship between information quality to the user satisfaction of website, there is a positive and significant relationship between system quality to the user satisfaction of website, and there is a positive and significant relationship between service quality to user satisfaction of website.

scholarly journals A Model for Assessing the Service Quality of University Library Websites

2013 ◽  
Vol 2013 ◽  
pp. 1-9 ◽  
Author(s):  
Chung-Min Wu ◽  
Ching-Lin Hsieh ◽  
Kuei-Lun Chang
Keyword(s):  
Service Quality ◽  
University Students ◽  
Information Quality ◽  
Analytic Network Process ◽  
University Library ◽  
Fuzzy Delphi ◽  
Priority Weights ◽  
Network Process ◽  
Library Websites

Evaluating the e-service quality is essential to organizations. The future of e-libraries has a vital place in universities. Libraries need to use websites as means to provide access to information resources, news and events. The importance of assessing e-service quality of libraries is significant. Previous researchers have developed many methods for assessing e-service quality. However, most of them only focus on the independent hierarchical structure. In this paper, we would like to figure out the criteria for assessing the service quality of library websites from university students’ viewpoints. According to interdependent criteria, the analytic network process (ANP) approach is employed to (i) generate the priority weights of each criterion; (ii) measure the service quality of university library websites. 12 web-based service criteria are identified according to 3144 university students’ viewpoints based on fuzzy Delphi method. On the basis of past studies, we divide 12 criteria into 3 perspectives, namely, system, efficiency, and information quality to measure the service quality of university library websites. On the basis of 3 perspectives and 12 important criteria, service quality of university library websites could be measured more effectively. Moreover, the practical application to measure the service quality of the old and new versions of one university library website presented in Section 5 is generic and also suitable to be exploited for Taiwanese universities.

scholarly journals The E-Filing Tax Implementation Success Examined From The Taxpayer Agency as User

2021 ◽  
Vol 11 (1) ◽  
pp. 88-100
Author(s):  
Windriati Windriati ◽  
M. Husni Thamrin ◽  
Nurmah Semil
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Equation Modeling ◽  
System Quality ◽  
Structure Equation Modeling ◽  
System Information ◽  
Net Benefits ◽  
Base Structure

This study aimed at analyzing the effect of system quality, information quality, and service quality to the implementation of e-Filing tax system on net benefits with user satisfaction as an intervening variable at the Pratama Palembang Ilir Barat Tax Service Office (TSO). This research was a quantitative study with survey approach through distributing questionnaires to 350 respondents as samples. To analyze the data, Covariance Base Structure Equation Modeling (CB-SEM) was used. The results indicated that the quality of systems, information and service positively and significantly affected the user satisfaction with the percentage of 16%, 20%, and 26%, respectively. Likewise, the e-Filing user satisfaction had a positive and significant effect on the net benefits with the percentage of 64%. The results of this study recommend that, despite its being mandatory, the implementation of e-Filing system could provide satisfaction to the users. This indicated that the system is currently as expected; not only due to its being mandatory, but the users satisfaction also contributed to the system’s sustainability. The output of the services provided in the form of taxpayer compliance, however, has not shown optimal results. Thus, a continuous reformation of the system, information, and service quality is hoped to be conducted.

scholarly journals Testing on Actual Use and User Satisfaction Enterprise Resource Planning on Banking Companies in West Sumatera

2018 ◽  
pp. 659-664
Keyword(s):  
Service Quality ◽  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Information Quality ◽  
Statistical Tests ◽  
Resource Planning ◽  
Test Results ◽  
System Quality ◽  
West Sumatra

This study aims to examine the level of real use and satisfaction of ERP users in banking companies in the West Sumatra region. The analysis was carried out by examining the effect of system quality, information quality and service quality on the level of real use and satisfaction of ERP users in banking companies in West Sumatra. Data acquisition was carried out by survey techniques through questionnaires to 140 employees from 4 government banks in West Sumatra (ERP users). A total of 89 data can be processed in this study. Multiple regression statistical tests are used to test hypotheses. Regression test results on model I indicate that there is no influence on the quality of information systems, information quality and service quality at the level of real use of Enterprise Resource Planning. While the test results in model II show that there is an influence of the quality of the information system, information quality and service quality on the satisfaction of users of Company Resource Planning.

scholarly journals Success predictors of village financial systems

Accounting ◽  
2021 ◽  
Vol 7 (7) ◽  
pp. 1581-1590 ◽  
Author(s):  
Dewa Ayu Eny Wulandari ◽  
Herkulanus Bambang Suprasto ◽  
A.A.N.B. Dwirandra ◽  
Ida Bagus Putra Astika
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
System Quality ◽  
Quality Of Information ◽  
Positive Effects ◽  
Net Benefits ◽  
Village Government ◽  
The Village

SISKEUDES is a financial system used by the village government aimed at improving accountability, creating common perceptions in the delivery and application of various laws and regulations in the form of village financial management systems and procedures. Implementation of SISKEUDES helps us improve good corporate governance of village government in Indonesia. However, in the Village Assistance Report in Badung Regency in 2018 and 2019, there were input errors from planning, budgeting, administration and financial reporting. Based on this phenomenon, this study tested the predictor of successful application of the system. The measurement of SISKEUDES success is based on DeLone and McLean information system success model. This study examines the direct effect of system quality, information quality, service quality and quality of human resource on use, user satisfaction and net benefits. The sample determination technique uses purposive sampling with criteria of all SISKEUDES users in Badung Regency Village Government with a minimum of 1 year working experience. Data analysis uses Partial Least Square with SmartPLS 3. The results show that only system quality, information quality, and service quality have positive effects on user satisfaction, while the quality of human resources has no effect on user satisfaction. The quality of information, the quality of service, and the quality of human resources have positive effects on the use, while the quality of the system has no effect on the use. The quality of information, service quality, use and user satisfaction have positive effects on net benefits.

Customers’ Satisfaction on the Quality of E-Commerce

2019 ◽  
Vol 5 (3) ◽  
pp. 1
Author(s):  
Hanitahaiza Hairuddin ◽  
Sharidatul Akma Abu Seman ◽  
Noorizan Mohamad Mozie
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Positive Relationship ◽  
Context Information ◽  
Sampling Techniques ◽  
Purposive Sampling

As an important profit driver for business, e-commerce gives various opportunities to small and huge companies to sustain. Customer will visit e-commerce repeatedly when they feel satisfy with e-commerce services. Hence, this study aims to investigate the impacts of service quality on e-commerce context. Information quality, e-service quality, security and usefulness were predicted to have positive relationship with the customers’ satisfaction. Using purposive sampling techniques, 388 questionnaires were collected from the customers who had experienced in using Lazada and Shopee e-commerce website. PLS-SEM was used to analyse the collected data and test the proposed research hypotheses. The results indicate that information quality, e-service quality and security have positive relationship with user satisfaction, while usefulness is not significant. This finding could be used as a guideline for the companies to improve their e-commerce services.

scholarly journals Penerapan Sistem RPI (Retail Pro International) dalam meningkatkan kualitas layanan di PT. Transmarco Mong

2020 ◽  
Vol 2 (1) ◽  
pp. 38-44
Author(s):  
Muhamad Akbar ◽  
Miffah Fauziah
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
International System ◽  
Quality Service ◽  
Quality Of Information ◽  
Analysis Techniques ◽  
System 2

This study aims to determine the context of the Implementation of the Retail Pro International System at the Department of Merchandiser through (1) quality of the system, (2) quality of information, (3) quality of service, (4) quality of use, (5) user satisfaction, (6) usefulness, and are there any obstacles in the process of implementing the Pro Retail System in the Merchandiser Department. In this study the sample consisted of 6 informants, The informants consisted of 2 merchandisers, IT special retail pro, project management manager and pro retail vendors. This research uses triangulation method in qualitative writing. The author uses data analysis techniques of the Miles and Huberman model in which there are three activists in data analysis namely data reduction, data display, and conclusion drawing / verification. And on the conceptual model the writer uses DeLone and McLean Model.On service quality, information quality, service quality in implementing the Retail Pro System at the Merchandiser Department has not gone well because there are still some obstacles. For the intention of use, satisfaction of use, and usefulness is quite good in Implementing the Retail Pro System at the Merchandiser Department.

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