Understanding Guest Satisfaction with Urban Hotel Location

2017 ◽  
Vol 57 (2) ◽  
pp. 243-259 ◽  
Author(s):  
Yang Yang ◽  
Zhenxing Mao ◽  
Jingyin Tang
Keyword(s):  
Los Angeles ◽  
Public Transportation ◽  
Online Reviews ◽  
Related Factors ◽  
Mixed Effect ◽  
Tourist Attractions ◽  
Guest Satisfaction ◽  
Bus Service ◽  
Using Data ◽  
Bodies Of Water

In this article, we unveil determinants of guest satisfaction with urban hotel locations and disclose what types of locations are preferred by guests. Using data from 8,185 online reviews of 220 Los Angeles hotels checked in during a 1-year period, we apply a mixed-effect ordered logit model to investigate factors determining location evaluation scores. We classify all location-related factors into three categories: accessibility to points of interest, transport convenience, and surrounding environment. Our results suggest that a property’s accessibility to attractions, airports, universities and public transportation, as well as green spaces, bodies of water, and local businesses are significant determinants. Free parking and airport shuttle bus service could mitigate disadvantages related to inferior airport accessibility. Moreover, we underscore different hotel location satisfaction effects across travelers’ experiences and types of travel described in the online reviews. Lastly, different types of travelers demonstrate heterogeneous location preferences related to different tourist attractions.

The Sexual Stratification Hypothesis and Prosecuting Sexual Assault: Is the Decision to File Charges Influenced by the Victim-Suspect Racial-Ethnic Dyad?

2021 ◽  
pp. 001112872199182
Author(s):  
Shamika M. Kelley ◽  
Jessica C. Fleming ◽  
Brittany L. Acquaviva ◽  
Katherine A. Meeker ◽  
Eryn Nicole O’Neal
Keyword(s):  
Los Angeles ◽  
Sexual Assault ◽  
Future Research ◽  
Related Factors ◽  
Legal Responses ◽  
Using Data ◽  
Racial Ethnic ◽  
Practical Implications ◽  
Decision To File ◽  
Sexual Stratification

The sexual stratification hypothesis (SSH) posits that criminal-legal responses to sexual victimization differ depending on the victim-suspect racial-ethnic dyad. Existing tests of the SSH have resulted in inconsistent findings. Using data from 389 sexual assault (SA) complaints reported to Los Angeles police and referred to the Los Angeles County District Attorney’s Office, this study examines whether the victim-suspect racial-ethnic dyad and extra-legal victim-related factors shape prosecutorial initial filing decisions. Notably, we build on previous SSH tests by rotating racial-ethnic dyad reference categories to catalog all possible pairwise differences within the set of dummy variables. Findings suggest that prosecutors consider the victim-suspect racial-ethnic dyad and victim-related factors during initial filing. Theoretical advancements, practical implications, and suggestions for future research are discussed.

scholarly journals Perception and Preference for Home-Based Telework in the COVID-19 Era: A Gender-Based Analysis in Hanoi, Vietnam

2021 ◽  
Vol 13 (6) ◽  
pp. 3179
Author(s):  
Minh Hieu Nguyen ◽  
Jimmy Armoogum
Keyword(s):  
Gender Inequality ◽  
Sustainable Development Goal ◽  
Related Factors ◽  
Social Distancing ◽  
Work Related ◽  
Home Based ◽  
The Social ◽  
The Government ◽  
Gender Based ◽  
Using Data

The rapid and widespread of COVID-19 has caused severe multifaceted effects on society but differently in women and men, thereby preventing the achievement of gender equality (the 5th sustainable development goal of the United Nations). This study, using data of 355 teleworkers collected in Hanoi (Vietnam) during the first social distancing period, aims at exploring how (dis)similar factors associated with the perception and the preference for more home-based telework (HBT) for male teleworkers versus female peers are. The findings show that 56% of female teleworkers compared to 45% of male counterparts had a positive perception of HBT within the social distancing period and 63% of women desired to telework more in comparison with 39% of men post-COVID-19. Work-related factors were associated with the male perception while family-related factors influenced the female perception. There is a difference in the effects of the same variables (age and children in the household) on the perception and the preference for HBT for females. For women, HBT would be considered a solution post-COVID-19 to solve the burden existing pre-COVID-19 and increasing in COVID-19. Considering gender inequality is necessary for the government and authorities to lessen the adverse effects of COVID-19 on the lives of citizens, especially female ones, in developing countries.

scholarly journals Understanding employee turnover in humanitarian organizations

2016 ◽  
Vol 48 (4) ◽  
pp. 208-214 ◽  
Author(s):  
Rameshwar Dubey ◽  
Angappa Gunasekaran ◽  
Nezih Altay ◽  
Stephen J Childe ◽  
Thanos Papadopoulos
Keyword(s):  
Employee Turnover ◽  
Factor Loading ◽  
Personal Factors ◽  
Related Factors ◽  
Content Type ◽  
Factors Affecting ◽  
Work Related ◽  
Humanitarian Organizations ◽  
Using Data ◽  
High Level

Purpose – At a time when the number and seriousness of disasters seems to be increasing, humanitarian organizations find that besides their challenging work they are faced with problems caused by a high level of turnover of staff. The paper aims to discuss these issues. Design/methodology/approach – Based on the 24 variables leading to employee turnover identified by Cotton and Tuttle (1986) the authors analyse the work-related, external and personal factors affecting employee turnover in humanitarian organizations, using a survey of members of the Indian National Institute of Disaster Management. Findings – Results indicated that the three factors are present. Of the external factors, only employment perception had a factor loading over 0.7; of the work-related factors, all were significant; of the personal factors, biographical information, marital status, number of dependants, aptitude and ability and intelligence had the highest loadings. It was also shown that behavioural intentions and net expectation were not significant. Originality/value – Only a few studies reported on employee turnover and its reasons are not well understood in the context of humanitarian organizations. To address this need, the aim of this paper is to explore the personal reasons impacting employee turnover in humanitarian organizations. In the study the authors have adopted 24 variables used in Cotton and Tuttle (1986) and classified into constructs to explain turnover, and further tested the model using data gathered from humanitarian organizations.

scholarly journals A Comparative Study of Customer Perceptions of Urban and Rural Bed and Breakfasts in Beijing: An Analysis of Online Reviews

2021 ◽  
Vol 13 (20) ◽  
pp. 11303
Author(s):  
Xin Zhang ◽  
Jiaming Liu ◽  
He Zhu ◽  
Zongcai Huang ◽  
Shuying Zhang ◽  
...  
Keyword(s):  
Sustainable Development ◽  
Comparative Study ◽  
Public Transportation ◽  
Local Governments ◽  
Service Design ◽  
Online Reviews ◽  
Influential Factor ◽  
The Sustainable Development ◽  
Customer Perceptions ◽  
Design Style

The differences between urban and rural B&Bs should be emphasized, which is critical for the sustainable development of the B&B industry. This study identified and compared the topics that customers were concerned about for urban and rural B&Bs in Beijing by analyzing 13,241 online reviews obtained from the website Ctrip. The results showed that customers focused on 10 common topics: “room”, “location”, “host”, “experience”, “surroundings”, “facilities”, “service”, “design/style”, “value”, and “entertainment”. However, the importance of each topic varied between urban and rural B&Bs. Customers paid more attention to the room. Urban B&B customers were more concerned about location. The convenience of urban B&Bs was more prominent than that of rural B&Bs, especially in terms of public transportation and commercial services. While rural B&B customers were more concerned about experience, service, design/style, and entertainment. In addition, the “host” is the most crucial and influential factor in the development of B&Bs. This study made contributions to customer perceptions of B&Bs from a comparative perspective and enriched the understanding of the characteristics of urban and rural B&Bs. In the part of practice, this study might provide enlightenment for B&B operators and local governments to take measures for B&Bs sustainable development.

scholarly journals Measuring when Uber behaves as a substitute or complement to transit: An examination of travel-time differences in Toronto

2019 ◽  
Author(s):  
Mischa Young ◽  
Jeff Allen ◽  
Steven Farber
Keyword(s):  
Travel Time ◽  
Public Transportation ◽  
Ordinary Least Squares ◽  
Gap Filling ◽  
Service Levels ◽  
Transit Service ◽  
Logistic Regressions ◽  
Transit Agencies ◽  
Using Data ◽  
The City

Policymakers in cities worldwide are trying to determine how ride-hailing services affect the ridership of traditional forms of public transportation. The level of convenience and comfort that these services provide is bound to take riders away from transit, but by operating in areas, or at times, when transit is less frequent, they may also be filling a gap left vacant by transit operations. These contradictory effects reveal why we should not merely categorize all ride-hailing services as a substitute or supplement to transit, and demonstrate the need to examine ride-hailing trips individually. Using data from the 2016 Transportation Tomorrow Survey in Toronto, we investigate the differences in travel-times between observed ride-hailing trips and their fastest transit alternatives. Ordinary least squares and ordered logistic regressions are used to uncover the characteristics that influence travel-time differences. We find that ride-hailing trips contained within the City of Toronto, pursued during peak hours, or for shopping purposes, are more likely to have transit alternatives of similar duration. Also, we find differences in travel-time often to be caused by transfers and lengthy walk- and wait-times for transit. Our results further indicate that 31% of ride-hailing trips in our sample have transit alternatives of similar duration (≤ 15 minute difference). These are particularly damaging for transit agencies as they compete directly with services that fall within reasonable expectations of transit service levels. We also find that 27% of ride-hailing trips would take at least 30 minutes longer by transit, evidence for significant gap-filling opportunity of ride-hailing services. In light of these findings, we discuss recommendations for ride-hailing taxation structures.

scholarly journals SOCIODEMOGRAPHIC CHARACTERISTICS AS IT RELATES TO TRAVEL BEHAVIOUR IN SIDS: A CASE STUDY IN TRINIDAD

2020 ◽  
Author(s):  
Leah Wright ◽  
Trevor Townsend
Keyword(s):  
Developing Countries ◽  
Public Transportation ◽  
Revealed Preference ◽  
Travel Behaviour ◽  
Transportation System ◽  
Transportation Policy ◽  
Sociodemographic Characteristics ◽  
Middle Income ◽  
The Government ◽  
Bus Service

The objective of this research was to analyse the relationship between sociodemographic characteristics and the travel behaviour of Trinidadians. Many studies have shown that a relationship exists between the socio-economic and sociodemographic characteristics of an individual and their travel patterns. A better understanding of this relationship can influence transportation policy decisions and therefore, aid in improvement to the overall transportation structure. This understanding of travel behaviour is of particular importance in developing countries and SIDS, where there is limited geographical space, economic constraints and an influx of competitive unregulated paratransit modes into the transportation system. Trinidad, like other developing countries and SIDS, has a public transportation system that is dominated by paratransit modes. More notably, there is increasing penetration of illegally operated paratransit modes, that are aggressively competing in the market and gaining a lot of traction. Data was collected in January 2018 using a revealed preference survey of commuters’ work-based tours in, Trincity, a middle-income housing area with good highway and public transportation access. Results showed that income, age, distance from workplace and gender all affect the likelihood of public transport usage as a primary mode of a work tour and there were gender-based differences in the incidence of walking as part of the tour. Additionally, although most public transportation users considered the government bus service as the safest and illegal paratransit services as the least safe, the usage of such services was more than five times that of the bus. The research points to important service and policy actions which need to be taken to encourage and support shifts to more sustainable modes.

scholarly journals Perceived crowding and physical distance rules: a national account perspective

2021 ◽  
Vol 3 (3) ◽  
pp. 330-341
Author(s):  
Andrea Karim El Meligi ◽  
◽  
Donatella Carboni ◽  
Giorgio Garau
Keyword(s):  
National Park ◽  
Local Level ◽  
Social Factor ◽  
Physical Distance ◽  
National Account ◽  
Tourist Attractions ◽  
Macroeconomic Analysis ◽  
Employment Impact ◽  
The Social ◽  
Using Data

<abstract><p>Policies concerning the sustainable tourism are fundamentally addressed to the environmental protection and to minimize the anthropogenic impact when exploiting beaches, archeological sites and other tourist attractions. In this paper, we propose a subjective measure, namely the Perceived factor, in order to take into account the more general dimension of the social factor in the assessment of the Tourism Carrying Capacity (TCC) measures. The analysis evaluates the employment impact of the perceived crowding by using data resulting from a survey conducted in the Asinara National Park. In this respect, a macroeconomic analysis is presented by using a SAM scheme developed at a local level, based on four municipalities representing a potential gravitational area of tourists visiting the Asinara National Park. Afterward, a SAM-based model combined with the sustainability measures is proposed to compute the employment loss due to the Perceived factor.</p></abstract>

scholarly journals User Satisfaction of the Free Shuttle Bus Service in Petaling Jaya

2021 ◽  
Vol 6 (11) ◽  
pp. 427-441
Author(s):  
Nur Adibah Farhanah Binti Ismail ◽  
Nur Alya Imani Binti Ismail ◽  
Nur Intan Faaiqah Binti Mohd Faizal ◽  
Nur Rabiatul Adawiyah Atiqah Binti Ijama ◽  
Nuramira Adiyana Binti Suzeli ◽  
...  
Keyword(s):  
Public Transportation ◽  
Rural Areas ◽  
User Satisfaction ◽  
Quality Of Services ◽  
Survey Questionnaire ◽  
City Bus ◽  
Bus Service ◽  
Urban And Rural Areas ◽  
Bus Services

Public transportation brings more convenience to customer in urban and rural areas. In Malaysia, awareness of using the PJ City bus by passengers in Petaling Jaya is still limited. Many passengers are still unsatisfied with the services provided because the shuttle bus is zero-priced services, so the quality of services are always questioned by access users. Therefore, this current study is to investigate the influences of value, quality and reputation of free shuttle (PJ City) bus services towards customer satisfaction. Understanding what customers expect is very important as it will help to improve the services. Data were collected from users of PJ City bus using a survey questionnaire. The finding further revealed that, value positively influenced the satisfaction of customers. So, it is important for the service provider to enhance its value to the customer.

scholarly journals Synergy of the Pentahelix Model to Establish Resilient Smes in Facing New Normal during Covid-19 Pandemic

2021 ◽  
Vol 4 (1) ◽  
pp. 754-761
Author(s):  
Herdiana Dyah Susanti ◽  
Dian Arief Pradana ◽  
Endang Suprihatin
Keyword(s):  
Data Sources ◽  
Primary Data ◽  
Research Approach ◽  
Tourist Attractions ◽  
Tourist Destinations ◽  
Descriptive Research ◽  
Data Validity ◽  
The Government ◽  
Using Data ◽  
The Impact

Coronavirus new which caused the outbreak of pneumonia and caused the closure of tourist destinations and caused many SMEs products to be returned by the souvenir center and SMEs production stopped during the Covid-19 pandemic. Banyuwangi Regency has also experienced the closure of tourist destinations starting March 2020 and has an impact on SMEs in Banyuwangi Regency, one of which is Ratu Manis SMEs. After the closure of tourist attractions, 70% of Ratu Manis SMEs products that were entrusted to the souvenir center and tourist attractions were returned. The number of SMEs Ratu Manis production has also decreased. Many exhibition events at every festival held in Banyuwangi Regency have been canceled due to the Covid-19 pandemic. Ratu Manis SMEs is trying to rise from the impact caused by the Covid-19 pandemic through synergy from various parties with the help of the government, academics, media and the community using the pentahelix approach. The research approach used in this research is descriptive research. The data sources used in this study are secondary and primary data sources. The data were collected using data collection techniques, namely observation and interviews with the source triangulation strategy for data validity. With penta helix synergy of industry, government, academia, media and the community sweet queen SMEs can survive to face the pandemic covid-19 and may even improve the quality of the products and sales turnover also increased from 20 kg to 40 kg per day.

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