Tourists’ Experiences with Smart Tourism Technology at Smart Destinations and Their Behavior Intentions

2019 ◽  
Vol 59 (8) ◽  
pp. 1464-1477 ◽  
Author(s):  
Miyoung Jeong ◽  
Hyejo Hailey Shin
Keyword(s):  
Online Survey ◽  
Smart Cities ◽  
Key Factors ◽  
Factors Affecting ◽  
Revisit Intention ◽  
Behavior Intentions ◽  
Perceived Security ◽  
Tourism Information ◽  
Revisit Intentions ◽  
Smart Tourism

This study attempts to assess how tourists use smart tourism technologies at destinations and measure the effects of STT usage on overall travel experience and future revisit intention. Although STTs have received growing attention, little research has evaluated tourists’ experience with STTs available at various smart tourism destinations and potential consequences. Building on studies on online tourism information sources, this study develops a conceptual framework to test hypotheses related to STT experiences and consequences. Based on an online survey with travelers to top five US smart cities, this study classifies the most frequently used STTs and examines tourists’ overall experience and satisfaction with STTs as well as their revisit intention. Findings suggest that three attributes of STTs—informativeness, interactivity, and personalization—are the key factors affecting tourists’ experience, satisfaction, and revisit intentions. The level of perceived security/privacy moderates the relationships between three STT attributes and tourists’ memorable experience.

scholarly journals Factors Affecting Loyalty of Mobile Social Networks' Users

2017 ◽  
Vol 13 (1) ◽  
pp. 66-81 ◽  
Author(s):  
Nastaran Hajiheydari ◽  
Babak Hazaveh Hesar Maskan ◽  
Mahdi Ashkani
Keyword(s):  
Social Networks ◽  
Social Network ◽  
Structural Equation ◽  
Online Survey ◽  
Equation Modeling ◽  
Mobile Social Networks ◽  
Mobile Social Network ◽  
Key Factors ◽  
Factors Affecting ◽  
Social Applications

Increasing world-wide trends of using mobile social networks and the rise of competition between different social applications makes it essential for social network providers and marketers to identify the key factors leading to user loyalty. The purpose of this paper is to identify the key factors that affect the loyalty of mobile social networks users. The proposed model was tested through structural equation modeling techniques and an online survey. The sample consisted of 388 mobile social networks users in Iran. The results indicate that sociability, entertainment and fashion are primary drivers of attitude toward a mobile social network. The results also show the significant role of attitude and satisfaction on consumer loyalty. This study helps both marketers and mobile social network providers know the key drivers of customer loyalty in order to tailor their marketing efforts and communication strategies.

scholarly journals Minority Tourist Information Service and Sustainable Development of Tourism under the Background of Smart City

2021 ◽  
Vol 2021 ◽  
pp. 1-14
Author(s):  
Li Zhan ◽  
Kai Ning
Keyword(s):  
Ethnic Minority ◽  
Smart Cities ◽  
Tourism Industry ◽  
Information Services ◽  
Service Market ◽  
Application System ◽  
Travel Information ◽  
Tourism Management ◽  
Tourism Information ◽  
Smart Tourism

The continuous and in-depth development of smart technology has brought new development opportunities and challenges to the development of the tourism industry. This research mainly discusses the design of ethnic minority tourism information services and sustainable tourism development in the context of smart cities. The smart tourism public service application system must meet the three major requirements of different service objects. One is a smart service system aimed at satisfying tourists’ travel information services. The second is to meet the needs of tourism companies for online marketing and e-commerce on the platform. The third is to provide a platform for the government to master travel information and supervise the travel market to realize e-government management. Therefore, the smart tourism application system includes three aspects: service, market, and management. The smart tourism service module is a module that the platform provides tourists with “eating, accommodation, transportation, travel, shopping, and entertainment” tourism information inquiry and consulting services and also uses modern information technology to provide navigation, tour guide, and shopping guide services in tourism. The smart tourism marketing module is the corporate product display, image promotion, and platform sales services provided by the platform for tourism companies. The smart tourism management module provides tourism management departments with services for managing various types of tourism information on the platform, platform security operations, and emergency response systems. As an ethnic minority region, the total tourism revenue of M city in 2020 will reach 75.68 billion yuan, a year-on-year increase of 21.33%. This research will highlight the unique charm of ethnic minorities and help drive the economic development of one party.

Exploring factors on customers’ restaurant choice: an analysis of restaurant attributes

2018 ◽  
Vol 120 (10) ◽  
pp. 2289-2303 ◽  
Author(s):  
Pei Liu ◽  
Eliza Ching-Yick Tse
Keyword(s):  
Customer Satisfaction ◽  
Online Survey ◽  
Food Service ◽  
Analysis Model ◽  
Content Type ◽  
Revisit Intention ◽  
Great Performance ◽  
The Usa ◽  
Revisit Intentions ◽  
Selection Factors

Purpose The purpose of this paper is to identify the importance and performance of customers’ full-service restaurant selection factors in the USA using the importance-performance analysis model. Design/methodology/approach An online survey was distributed to participants who were 19 years of age or older and had dined at a full-service restaurant in the past month. A total of 413 valid surveys were collected. Descriptive statistics were used to summarize the demographic information, satisfaction of restaurant attributes, revisit intention, and scores of importance-performance items. Path analysis was applied to group customer’s perceived importance of restaurant attributes and was used to analyze relationships among five attribute dimensions, satisfaction and revisit intention. Findings “Accurate guest check,” “prompt service,” “overall value of the dining experience,” and “lighting” were very important to customers but the restaurants’ performances in these areas were not satisfactory. Three attribute dimensions (food, service, and price and value) were positively and directly related to customer satisfaction and their effects are partially mediated. However, atmosphere and satisfaction are negatively and partially mediated in this study. Practical implications Food, service, price and value, and atmosphere dimensions have larger direct effects than indirect effect on revisit intentions. Their impacts on revisit intentions are partially mediated by satisfaction. Thus, great performance alone may not significantly improve revisit intentions. However, great performance can increase customer satisfaction, which has a stronger influence on revisit intentions. Originality/value This research explored the mediating effects of satisfaction between five restaurant dimensions and behavioral intentions.

scholarly journals The Application of ICT and Smart Technologies in Polish Museums—Towards Smart Tourism

2020 ◽  
Vol 12 (21) ◽  
pp. 9287
Author(s):  
Mateusz Naramski
Keyword(s):  
Information Technologies ◽  
Online Survey ◽  
Smart Cities ◽  
Future Application ◽  
The World ◽  
The Status ◽  
Smart Technologies ◽  
Development Gap ◽  
Modern Technologies ◽  
Smart Tourism

The concept of Smart Tourism is rapidly developing alongside Smart Cities, with increasing numbers of ICT solutions being applied for the convenience of travelers as well as for gathering information, which has become a valuable resource. The vast progress in the development of Information Technologies has also impacted the needs and expectations of tourists. However, various branches of tourism are adopting this concept at a different pace, and thus a growing development gap might emerge. Cases from all over the world show that museums are not immune to this, and it is important for their future to meet these expectations. Therefore, the main objective of this study was to investigate the use of modern technologies in Polish museums and assess their readiness for adopting Smart Tourism. For this purpose, a nationwide online survey was conducted with a sample size of 218 museums (from 500 unique entities in total). The results show that the issue of Smart Tourism in Polish museums is ambiguous. The results reveal that, currently, the status of Smart Tourism adoption in museums is quite low, and significant gaps in some areas are shown; at the same time, other areas revealed a high potential for the future application of Smart Tourism.

Moderating effect of optimum stimulation level on the relationship between satisfaction and revisit intention: the case of Turkish cultural tourists

2020 ◽  
Vol 14 (4) ◽  
pp. 681-695
Author(s):  
Savaş Evren ◽  
Emine Şimşek Evren ◽  
A. Celil Çakıcı
Keyword(s):  
Online Survey ◽  
Moderating Effect ◽  
Novelty Seeking ◽  
Moderator Effect ◽  
Content Type ◽  
Optimum Stimulation Level ◽  
Revisit Intention ◽  
Revisit Intentions ◽  
High Level ◽  
The Relationship

Purpose The purpose of this study is to determine the optimum stimulation levels (OSLs) of cultural tourists within the context of their novelty seeking tendencies and to determine whether their OSLs have a moderating effect on the relationship between their satisfaction and revisit intentions. Design/methodology/approach To collect data, an online survey was conducted for Turkish cultural tourists (n = 563) in May 2018, and the data were analysed with PROCESS by Hayes. Findings The study’s findings demonstrated that Turkish cultural tourists were high-level novelty seekers and that novelty seeking has a moderating effect on the relationship between their satisfaction and short-term revisit intentions. Originality/value This study contributes to the literature by revealing the moderator effect of novelty seeking tendency on the relationship between satisfaction and revisit intention within the scope of cultural tourism, which has not been examined before.

scholarly journals The Ethically Conscious Flower Consumer: Understanding Fair Trade Cut Flower Purchase Behavior in Germany

2021 ◽  
Vol 13 (21) ◽  
pp. 12133
Author(s):  
Meike Rombach ◽  
David L. Dean ◽  
Nicole J. Olynk Widmar ◽  
Vera Bitsch
Keyword(s):  
Fair Trade ◽  
Structural Equation ◽  
Best Practice ◽  
Online Survey ◽  
Purchase Behavior ◽  
Cut Flower ◽  
Key Factors ◽  
Buying Behavior ◽  
Factors Affecting ◽  
Socio Demographic Factors

Fair trade flowers are an important niche product relevant to ethically conscious consumers. The study proposes a model that investigates key factors affecting the behavior of these cut flower consumers in Germany. The study serves to complement the existing studies dedicated to preferences for flower attributes and products, as well as consumers’ willingness to pay. It builds on an online survey with a representative sample of 772 German cut-flower consumers. Partial least squares structural equation modelling shows that concern for the treatment of workers from countries with poor environmental and labor reputations, the breadth of fair trade cut flower information sources, and familiarity with the fair trade concept and its influence on flower production issues positively impact the relative importance that consumers dedicate to fair trade certification as a cut flower attribute. The same factors also positively impact fair trade cut flower buying behavior. Socio-demographic factors did not show any impact. The study concludes with best practice recommendations for retailers and horticultural marketers on how to address the needs and wants of ethically conscious consumers.

scholarly journals Factors Affecting Diffusion of Entitlement in Consumption of Scarce Commodities: A Psychological Approach

2020 ◽  
pp. 113-128
Keyword(s):  
Emotional Intelligence ◽  
Undergraduate Students ◽  
Online Survey ◽  
Self Esteem ◽  
Key Factors ◽  
Cross Sectional ◽  
Factors Affecting ◽  
Independent Variables ◽  
Correlational Design ◽  
High Emotional Intelligence

This research examined factors affecting Diffusion of Entitlement to identify the most likely individual to be prone to Diffusion of Entitlement. This was explored by considering 3 key factors; Self-esteem, Emotional Intelligence, and Culture Orientation. An online survey of a cross-sectional correlational design was conducted on 96 undergraduate students (21 males and 75 females, mean age = 21.1, SD = 4.72) from Coventry University, UK. 3 scales measuring the 3 independent variables along with a decision vignette to measure if an individual was prone to Diffusion of Entitlement or not was provided. The results were analyzed to show a high significance value for High Emotional Intelligence predicting Diffusion of Entitlement and no prediction from Self Esteem and Culture Orientation.

EVALUATION OF FINANCIAL SECURITY OF THE REPUBLIC OF CRIMEA

2020 ◽  
pp. 56-67
Author(s):  
Elena Evgenevna Mashyanova ◽  
Elena Aleksandrovna Smirnova
Keyword(s):  
Financial Markets ◽  
Negative Impact ◽  
Gradual Increase ◽  
Financial System ◽  
Financial Security ◽  
Key Factors ◽  
Factors Affecting ◽  
External Threats ◽  
The Republic ◽  
Global Financial System

In modern conditions of development, financial security is an integral part of the overall security of the region and is formed on the basis of the functioning of the financial system. The complication of relationships between key segments of international financial markets, as well as the limited ability to accurately predict future trends in the development of the global financial system, lead to a gradual increase in the risks that accompany the activities of economic entities, and an increase in the number and scale of internal and external threats that have a negative impact on the financial security of the state. This formulation of the issue requires generalization of approaches to determining the financial security of the region in order to further formalize this issue and determine the key factors affecting it. The article considers the types of financial security, as well as certain areas of ensuring the financial security of the region and their priority. In work the assessment of the level of socio-economic development of the region with a view to ensuring financial security on the basis of which offers the main activities and priority areas of implementation of the investment policy that will ensure financial security of the Republic of Crimea.

Sign in / Sign up

Export Citation Format

Share Document