Balancing Narrow and Broad Public Service Professionalism: Experience With the New Zealand G-REG Qualifications Framework

2020 ◽  
pp. 009539972094985
Author(s):  
Jeroen van der Heijden
Keyword(s):  
New Zealand ◽  
Public Service ◽  
Public Services ◽  
Government Agencies ◽  
Technical Expertise ◽  
Public Servants ◽  
Main Challenge ◽  
Regulatory Practice

For many years, governments around the globe have been called on to increase the professionalism of their public services. The New Zealand Government Regulatory Practice Initiative (G-REG) is an illustrative example of a network of government agencies responding to this call by providing a program of standardized training for public servants. This article maps, explores, and interrogates this example to obtain a better understanding of whether a standardized program can help to nurture and increase the professionalism of a community of public servants. It finds that the main challenge of such an undertaking is finding a balance between narrow professionalism (technical expertise and knowledge) and broad professionalism (acting proficiently and ethically).

scholarly journals Rules, Prudence and Public Value: Public Servants and Social Media in Comparative Perspective

2015 ◽  
Vol 52 (1) ◽  
pp. 75-99 ◽  
Author(s):  
Dennis C. Grube
Keyword(s):  
Social Media ◽  
Comparative Analysis ◽  
New Zealand ◽  
Public Service ◽  
Hierarchical Structures ◽  
Government Agencies ◽  
Public Value ◽  
Public Servants ◽  
Service Departments ◽  
The Uk

The reach of social media is prodigious. Its ubiquitous nature has reshaped the ways in which government agencies can communicate with citizens. But amidst the rush to embrace the opportunities of Twitter, Facebook and other platforms, governments have had to lay down rules to govern how and when public service departments should use social media. This article undertakes a comparative analysis of the formal rules and guidelines in place across four Westminster jurisdictions – Australia, New Zealand, Canada and the UK – to identify the types of behaviours and activities that are seen as desirable when public servants are reaching out to the wider public through social media. The article argues that the horizontal communication patterns associated with social media are fundamentally at odds with the hierarchical structures of the Westminster system of government.

Pandemic effects on public service employment in Australia

2021 ◽  
pp. 103530462110560
Author(s):  
Linda Colley ◽  
Shelley Woods ◽  
Brian Head
Keyword(s):  
Public Sector ◽  
Public Service ◽  
Public Management ◽  
Public Services ◽  
Global Financial Crisis ◽  
Considerable Change ◽  
Employment Relations ◽  
Public Servants ◽  
Public Sector Employment ◽  
The Impact

The COVID-19 pandemic is sending shockwaves through communities and economies, and public servants have risen to the novel policy challenges in uncharted waters. This crisis comes on top of considerable turmoil for public services in recent decades, with public management reforms followed by the global financial crisis (GFC) leading to considerable change to public sector employment relations and a deprivileging of public servants. The research adopts the lens of the ‘public service bargain’ to examine the effects of the pandemic across Australian public services. How did Australian public service jurisdictions approach public employment in 2020, across senior and other cohorts of employees? How did this pandemic response compare to each jurisdictions’ response to the GFC a decade earlier? The research also reflects more broadly of the impact on public sector employment relations and to what extent pandemic responses have altered concepts of the diminished public service bargain or the notion of governments as model employers? JEL Codes J45

scholarly journals The Leadership Processes of Pacific Public Servants in Aotearoa, New Zealand

2021 ◽  
Author(s):  
◽  
Mele Katea Paea
Keyword(s):  
New Zealand ◽  
Leadership Development ◽  
Case Studies ◽  
Public Service ◽  
Research Question ◽  
Social Process ◽  
Relationship Building ◽  
Future Research ◽  
Public Servants ◽  
The Pacific

<p>This dissertation presents research focused on leadership processes among Pacific public servants at multiple levels in the New Zealand Public Service. The current study was guided by this research question: What are the leadership processes currently employed by Pacific public servants in the New Zealand Public Service? This study also explored participants' views on the effect of Pacific cultural backgrounds and organisational contexts on their current experience of leadership processes. The exploration of the topic was developed within a post-positivist research paradigm, using phenomenological methodology to examine the leadership processes of Pacific public servants. It employs qualitative case studies of two New Zealand Public Service organisations in the Wellington region. I employed two data collection tools in these case studies. The first was the use of in-depth interviews, and the second was an analysis of relevant organisational documents. A total of sixteen Pacific public servants participated in my study, eight from each case organisation. The findings indicated that the Pacific participants understood leadership as a social process of collective influence within a context. Participants perceived participating, networking and relationship building, learning about leadership from cultural contexts, and practising the Pacific value of va as important leadership processes for their performance in the organisations in which they were working. This study also found that the organisations' key roles and leadership values, which are embedded in Pacific cultures, shaped participants' experiences of the leadership processes. The findings also highlight some factors that contribute to and constrain the Pacific public servants' leadership processes. This emphasises the need for diverse policies to encompass leadership development. This study also highlights the need for leadership support for Pacific public servants at all levels in their New Zealand organisations. Practical and future research recommendations gained from the findings are discussed. The study contributes to the field of leadership research on Pacific public servants in New Zealand, and provides a different perspective on leadership processes in general leadership theory.</p>

scholarly journals OMBUDSMAN: SUATU KAJIAN ANALISIS

2019 ◽  
Vol 2 (2) ◽  
Author(s):  
Yeni Sri Lestari
Keyword(s):  
United Kingdom ◽  
New Zealand ◽  
Public Service ◽  
Public Services ◽  
Positive Impact ◽  
Government Officials ◽  
The People ◽  
Personnel Administration ◽  
The Impact

This article analyzes the history and role of the Ombudsman in improving the quality of public service delivery by government officials of a country. The establishment of the Ombudsman is an important step that is done to balance the performance of the apparatus of government in providing public services and justice to the people. This study is important as a reference many countries are working to improve the quality of public services personnel administration. Therefore, the discussion in this article is what is meant by the Ombudsman? How Ombudsman formed? The second is how the performance of the Ombudsman? And how is the impact of the Ombudsman? This study found that the background of the establishment of Ombudsman first appeared in Sweden is based on the Swedish government's efforts to create a balance of public services by government officials and the general public to the demands of globalization and democracy today. At the end of the study it was found that by taking a study on the Ombudsman parliamentary in New Zealand and the United Kingdom found that the practice of the concept of Ombudsman institutions have a positive impact to the management of the public service, it then becomes the impetus for other countries to participate in establishing the Ombudsman.Keywords: Ombudsman, New Zealand, United Kingdom

scholarly journals IMPLEMENTASI GOOD GOVERNANCE SEBAGAI UPAYA PENCEGAHAN PENYAKIT BIROKRASI DALAM PELAYANAN PUBLIK (STUDI KASUS KASUS PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KANTOR KECAMATAN MEDAN HELVETIA

2021 ◽  
Vol 29 (2) ◽  
pp. 24
Author(s):  
Pangeran Teguh Anugrah ◽  
Abdul Kadir ◽  
Pin Pin
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Primary Data ◽  
Organizational Relationships ◽  
Public Servants ◽  
The Public ◽  
The Government

District is part of the government organization that is closest to dealing directly with the community and spearheading the success of regional development, especially in Medan, where the District will be seen directly in planning and controlling development and services, and a reflection of good governance in Medan. The objectives of this study are as follows: (i) to describe the Good Governance implementation in the District, especially in the District of Medan Helvetia, (ii) to analyze the factors that support and inhibit the implementation in the District, especially in the District of Medan Helvetia.The form of descriptive research using a qualitative approach, this research was conducted in the District of Medan Helvetia. The informants consisted of key informants, namely the Head of District and their apparatus as many as 4 people who were determined purposively and the Main informant namely the community who were taken accidentally as many as 20 people at the time of the study. Primary data comes from interviews and secondary data from literature studies and other written documents. After the data and information needed has been collected, the researcher then sifts through the data and information into the research indicators that have been determined. After the data and information are grouped, the researcher then presents the data and analyzes the data qualitatively.Research Results: The good governance implementation in Medan Helvetia District Office refers to the Decree of the District of Medan Helvetia number 138/19-17/SK-MH/IX/2015 on Standard Operating Procedures (SOP) in Medan Helvetia District Environment. In general, the implementation analysis as follows: (i) Standards and Policy Objectives: public servants have attempted to achieve the public service goals they have set, (ii) Resources: human resources and support resources or facilities, researchers see still shortcomings, (iii) Inter-Organizational Relations: inter-organizational relationships implemented in Medan Helvetia  District are good, (iv) Characteristics of the Implementing Agent: the characteristics of the existing implementing agent can already be applied by the implementor of public services in both the public service in Medan Helvetia district, (v) Social, Political, and Economic Conditions: on the variable social, economic and political conditions, the implementors of public services in providing public services do not discriminate between each other, (vi) Implementor Disposition: the attitude given by the implementor of public services is friendly and courteous when providing public services. Supporting factors are cooperation with stakeholders, commitment of the head district (Camat), and the economic potential of the region and opportunities of private CSR, while the Inhibitor Factors are Lack of community participation, lack of human resources apparatus, lack of funds and some damaged road and drainage infrastructure.

scholarly journals Chain of Custody Implementation on Public Service Administration in Indonesia: A Framework

SOROT ◽  
2021 ◽  
Vol 16 (2) ◽  
pp. 61
Author(s):  
Resista Vikaliana ◽  
Maya Puspita Dewi ◽  
Munir Saputra ◽  
Tulus Santoso ◽  
Sukarni Novitasari
Keyword(s):  
Public Service ◽  
Public Services ◽  
Qualitative Approach ◽  
Service Process ◽  
Government Agencies ◽  
General Process ◽  
Electronic Evidence ◽  
Administrative Action ◽  
Control Transfer ◽  
Chain Of Custody

Proses administrasi dapat dilihat melalui proses umum, sedangkan tindakan administratif dapat dilihat pada tingkat program tertentu. Chain of custody (CoC), dalam konteks hukum, mengacu pada dokumentasi kronologis atau jejak kertas yang mencatat urutan penahanan, kontrol, transfer, analisis, dan disposisi bukti fisik atau elektronik. Dalam proses layanan, CoC berfungsi untuk melacak dokumen layanan atau jejak dokumen sesuai dengan prosedur yang ditentukan. Dalam pelayanan publik, kegiatan administrasi dilakukan untuk mengendalikan upaya instansi pemerintah agar tujuannya tercapai. Makalah ini bertujuan untuk mengkaji penerapan CoC dalam penyelenggaraan pelayanan publik di Indonesia. Berdasarkan pendekatan kuasi-kualitatif yang dilakukan, diperoleh kesimpulan bahwa penerapan CoC dalam penyelenggaraan pelayanan publik dapat memberikan kerangka kerja yang berguna untuk memahami dan meningkatkan upaya pengurangan masalah administrasi dalam pelayanan publik.Administrative processes can be seen through a general process, while administrative action can be examined at a certain program level. Chain of custody (CoC), in the context of law, refers to chronological documentation or paper traces that record the sequence of detention, control, transfer, analysis, and disposition of physical or electronic evidence. In the service process, the CoC serves to track service documents or document traces according to the procedures specified. In public services, administrative activities are carried out to control the efforts of government agencies so that their objectives are achieved. This paper aims to examine the application of CoC to the administration of public services in Indonesia. Based on the quasi-qualitative approach taken, it was produced that the application of CoC to the administration of public services can provide a useful framework for understanding and improving efforts to reduce administrative problems in public services.

scholarly journals The role of mental revolution training on the improvement of civil servant professionalism in public services in DKI Jakarta Provincial Government

1970 ◽  
Vol 1 (1) ◽  
pp. 30-38
Author(s):  
Budi Sukmajadi
Keyword(s):  
Public Service ◽  
Public Services ◽  
Civil Servant ◽  
Provincial Government ◽  
Public Servants ◽  
Training Material ◽  
Government Regulations ◽  
Employee Discipline ◽  
Administrative Service

The responsibility of State Civil Servant (ASN) has been clearly stated in the ASN Law. Furthermore, it is also regulated in Government Regulations concerning Employee Discipline. Nonetheless, there is still negative stigma in the implementation and the community judgement, such as laziness in work, money orientation in completing administrative service tasks, misunderstanding of the main duties and functions of the employees, breaking the regulation and looking for shortcuts to achieve goals in gaining positions and even worse, performing corruption. This paper discusses the idea of the role of mental revolution training to become more productive and professional ASN. The mental revolution training is a concrete step in shaping the mental of professional public servants. The subjects of public service mental revolution training material refers to how an ASN should have perspective, way of thinking and working thus that it is likely expected that the training could improve the professionalism of ASN as public servants.

scholarly journals Application of audi alteram partem rule on salary deduction & benefits

2018 ◽  
Vol 8 (3) ◽  
pp. 61-69
Author(s):  
Hlako Choma ◽  
Tshegofatso Kgarabjang
Keyword(s):  
Public Service ◽  
Public Services ◽  
The State ◽  
Constitutional Court ◽  
Public Servants ◽  
The Public ◽  
Department Of Health ◽  
Head Of Department

n the case of Public Servants Association obo Olufunmilayi Itunu Ubogu v Head of Department of Health, Gauteng and Others (2018) the Constitutional Court found that the provisions of the Public Service Act of 1994 which empowered the state to unilaterally deduct moneys that was onerously paid to the salaries of employees was unconstitutional. The state was empowered by section 38(2)(b)(i) of the Public Services Act of 1994 which does not require a consent of employees as and when the employer is deducting some money from the salary of the employee. The Constitutional Court held that section 38(2)(b)(i) gives the state unrestrained power to determine instalment without an agreement with an employee. The court also found that section 38(2)(b)(i) permits the state takes law into its own hands and become a judge of its own case. On this basis, this section did not pass constitutional muster. This article will critically analyse the decision in Public Servants Association obo Olufunmilayi Itunu Ubogu v Head of Department of Health, Gauteng and Others in view of the application and interpretation of the principle audi alteram partem rule on salary deduction and benefits of public servants.

Professionalizing Regulatory Practice Within the Public Service: Lessons from the New Zealand G-REG Initiative

2021 ◽  
pp. 761-779
Author(s):  
Pelin Fantham ◽  
Wendy Kale ◽  
Keith Manch ◽  
Nick McGirr ◽  
Peter Mumford ◽  
...  
Keyword(s):  
New Zealand ◽  
Public Service ◽  
The Public ◽  
Regulatory Practice

scholarly journals The Leadership Processes of Pacific Public Servants in Aotearoa, New Zealand

2021 ◽  
Author(s):  
◽  
Mele Katea Paea
Keyword(s):  
New Zealand ◽  
Leadership Development ◽  
Case Studies ◽  
Public Service ◽  
Research Question ◽  
Social Process ◽  
Relationship Building ◽  
Future Research ◽  
Public Servants ◽  
The Pacific

<p>This dissertation presents research focused on leadership processes among Pacific public servants at multiple levels in the New Zealand Public Service. The current study was guided by this research question: What are the leadership processes currently employed by Pacific public servants in the New Zealand Public Service? This study also explored participants' views on the effect of Pacific cultural backgrounds and organisational contexts on their current experience of leadership processes. The exploration of the topic was developed within a post-positivist research paradigm, using phenomenological methodology to examine the leadership processes of Pacific public servants. It employs qualitative case studies of two New Zealand Public Service organisations in the Wellington region. I employed two data collection tools in these case studies. The first was the use of in-depth interviews, and the second was an analysis of relevant organisational documents. A total of sixteen Pacific public servants participated in my study, eight from each case organisation. The findings indicated that the Pacific participants understood leadership as a social process of collective influence within a context. Participants perceived participating, networking and relationship building, learning about leadership from cultural contexts, and practising the Pacific value of va as important leadership processes for their performance in the organisations in which they were working. This study also found that the organisations' key roles and leadership values, which are embedded in Pacific cultures, shaped participants' experiences of the leadership processes. The findings also highlight some factors that contribute to and constrain the Pacific public servants' leadership processes. This emphasises the need for diverse policies to encompass leadership development. This study also highlights the need for leadership support for Pacific public servants at all levels in their New Zealand organisations. Practical and future research recommendations gained from the findings are discussed. The study contributes to the field of leadership research on Pacific public servants in New Zealand, and provides a different perspective on leadership processes in general leadership theory.</p>

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