scholarly journals Challenges and pitfalls for workplace unionism in a restructured public service

2017 ◽  
Vol 41 (1) ◽  
pp. 212-228 ◽  
Author(s):  
Cécile Guillaume ◽  
Gill Kirton
Keyword(s):  
Public Service ◽  
Qualitative Data ◽  
Occupational Identity ◽  
Demographic Changes ◽  
Democratic Tradition ◽  
Predominantly Female

In the context of restructuring that has swept across Europe in recent years, this article discusses the conditions of workplace unionism resilience in a small, predominantly female UK public service occupation – probation. Using both quantitative and qualitative data, the article offers comprehensive insights into members’ expectations towards their union branches and provides evidence of even more accountable and responsive relationships between local reps and their members following restructuring. Factors that contributed to the resilience of the union included the influence of a shared occupational identity, the legacy of large and confident branches and the (gender) democratic tradition of the union. However, the research also highlights some limitations for the permanence of effective workplace unionism in a context of socio-demographic changes as well as organizational difficulties linked to the restructuring and outsourcing process.

Influence of Knowledge Management Practices on Public Service Delivery by Municipalities

Mousaion ◽  
2019 ◽  
Vol 37 (3) ◽  
Author(s):  
Charleen Musonza ◽  
Ndakasharwa Muchaonyerwa
Keyword(s):  
South Africa ◽  
Knowledge Management ◽  
Service Delivery ◽  
Public Service ◽  
Qualitative Data ◽  
Management Practices ◽  
Integrated System ◽  
Eastern Cape Province ◽  
Eastern Cape ◽  
Public Service Delivery

This study examines the influence of knowledge management (KM) practices on public service delivery by municipalities in the Eastern Cape province of South Africa. The study sought to determine the factors that have triggered the implementation of KM practices; the effectiveness of KM practices towards public service delivery; and the extent to which KM practices have influenced public service delivery by municipalities in the Eastern Cape province of South Africa. Both quantitative and qualitative methods were employed in this study. Quantitative data were collected through a survey questionnaire administered to a sample of 202 employees at the Raymond Mhlaba Municipality in the Eastern Cape. Qualitative data were collected through observations and interviews of 2 senior managers. The data collected gave a response rate of 72 per cent. The quantitative and qualitative data were analysed descriptively and presented verbatim respectively. The results indicated that the internal and external factors included in this study have contributed to the implementation of KM practices in the municipality. Furthermore, the effective use of KM practices has increased the organisational KM initiative, as well as the provision of services such as electricity, education, transport, and social services by the municipality. The study recommends the establishment of KM awareness and the establishment of an integrated system that will assist in effective knowledge sharing, retention and acquisition across municipalities in the Eastern Cape.

Collectors behaving ethically: an emerging consumption constellation

2010 ◽  
Vol 6 (1) ◽  
pp. 45-61 ◽  
Author(s):  
Jennifer Yurchisin ◽  
Sara B. Marcketti
Keyword(s):  
Fair Trade ◽  
Design Methodology ◽  
Qualitative Data ◽  
Significant Information ◽  
Content Type ◽  
Non Profit ◽  
For Profit ◽  
Predominantly Female ◽  
Practical Implications ◽  
Disadvantaged People

PurposeThis study aims to examine the characteristics of ethnographic textile collectors and compare them with the literature regarding fair trade consumers to explore the existence of a possible consumption constellation between collecting and fair trade purchasing.Design/methodology/approachPurposive sampling was used for the study as it maximized the attainment of significant information related to ethnographic textile collecting. Qualitative data from ethnographic textile collectors (n=12) were collected.FindingsResults suggested that collectors were interested in purchasing high quality, authentic products that expressed their identity and individuality. These are similarities shared with fair trade consumers. Furthermore, collectors' motives to help artisans overcome poverty were evident; a similar value guides fair trade purchasing.Research limitations/implicationsThe predominantly female sample of academics may not be representative of the average ethnographic textile collector.Practical implicationsUnderstanding the multiplicity of products and activities representative of one consumer group's lifestyle is beneficial to both for‐profit and non‐profit organizations in terms of product promotion or donation solicitation. The understanding of these consumers' lifestyle can, in turn, help marketers design and implement effective advertising and fundraising campaigns that improve the livelihood and wellbeing of excluded and disadvantaged people in developing countries.Originality/valueThe paper furthers the knowledge base and understanding of these different consumer segments by providing evidence of a consumption constellation between ethnographic textile collectors and fair trade consumers.

From showroom to chat room

2016 ◽  
Vol 23 (6) ◽  
pp. 587-602
Author(s):  
Anders Olof Larsson ◽  
Christian Christensen
Keyword(s):  
Social Media ◽  
Public Service ◽  
Qualitative Data ◽  
Chat Room ◽  
Multi Method Approach ◽  
Method Approach ◽  
Media Company

Whilst social media like Twitter and Facebook carry with them the potential for the practice of journalism, novelties like these are also associated with adaptation difficulties – perhaps especially when it comes to the interactive capabilities that services like these afford. This study employs a multi-method approach to study the different uses of Twitter and Facebook by one media company – the Swedish public service broadcaster (PSB) Sveriges Television – during the 2014 election year. Utilizing both quantitative and qualitative data, we find that Twitter was used more extensively and in a comparably more interactive fashion than Facebook. Hence we suggest Twitter, used more for interaction, functions as a ‘chat room’; whilst Facebook, used more for broadcasting messages, can be viewed as functioning like a ‘showroom’. As Twitter is often associated with societal elites in the Swedish context, it raises a question about the suitability for a PSB to engage to such a degree on this particular platform.

scholarly journals The Role of Leader in Fostering Village Government Administration in the Hila Village Leihitu Subdistrict Central Maluku Regency Maluku Province

ARISTO ◽  
2020 ◽  
Vol 8 (2) ◽  
pp. 216
Author(s):  
Hendry Selanno
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Qualitative Data ◽  
Government Regulations ◽  
District Office ◽  
Government Administration ◽  
Collection Data ◽  
Village Government ◽  
The Village

The purpose of this study was to find out the role of leader  in fostering government administration in the Hila Village, Leihitu Subdistrict, Central Maluku Regency. This has an important connection with public service where he role according to Katz and Kahn, Role is a dynamic aspect of status. If someone carries out their rights and obligations according to their position, he / she carries out a role. The method used in this research is descriptive qualitative. Data collection techniques in this study were observation and interview techniques. The informants in this study were 8 people consisting of sub-district office staff and village officials. This research data was analyzed by using the stages of data collection, data reduction, data presentation, and conclusions drawing or data verification. The results of this study indicated that the role of Leader in fostering village government administration in the Hila village, Leihitu District, Central Maluku Regency had not been yet maximal based on Government Regulations No. 17 of 2018 concerning the Subdistrict, namely: Through Guidance, Supervision, Consultation and Facilitation. The conclusion, the Leader was less aware of his responsibilities in fostering village government administration. For this reason, it is expected that the Leader of Leihitu must carry out his functions and roles to the maximum extent possible in fostering Village Government Administration in the village Hila village, Leihitu District, Central Maluku Regency.

scholarly journals Mutu Pelayanan Puskesmas Perawatan yang Berstatus Badan Layanan Umum Daerah

2014 ◽  
Vol 9 (2) ◽  
pp. 164
Author(s):  
Putu Ayu Indrayathi ◽  
Rina Listyowati ◽  
Ni Made Sri Nopiyani ◽  
Luh Putu Sinthya Ulandari
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Public Service ◽  
Financial Management ◽  
Qualitative Data ◽  
Quality Of Services ◽  
Primary Health ◽  
Public Service Agencies ◽  
Service Agencies

Kebijakan pusat pelayanan kesehatan masyarakat (puskesmas) sebagai Badan Layanan Umum Daerah (BLUD) diimplentasikan untuk meningkatkan kualitas pelayanan kesehatan dasar. Kebijakan BLUD puskesmas telah diterapkan di Kabupaten Gianyar sejak tahun 2010 dan berlaku pada puskesmas perawatan maupun nonperawatan. Pelaksanaan BLUD puskesmas tidak selalu meningkatkan mutu layanan. Penelitian ini bertujuan mengetahui gambaran mutu pelayanan puskesmas perawatan yang berstatus BLUD di Kabupaten Gianyar. Penelitian ini merupakan penelitian potong lintang dengan pendekatan kuantitatif dan kualitatif. Tempat dan waktu penelitian ini dilakukan di Kabupaten Gianyar, Agustus hingga Desember 2013. Data kuantitatif dikumpulkan melalui penyebaran kuesioner kepada 105 pengguna layanan di empat puskesmas yang dipilih dengan cara multistage random sampling. Data kualitatif dikumpulkan melalui wawancara mendalam kepada 13 penyedia pelayanan kesehatan yang dipilih secara purposive sampling. Data kuantitatif dianalisis secara deskriptif dan data kualitatif dianalisis dengan analisis tematik. Dari hasil penelitian, pelayanan di puskesmas perawatan berstatus BLUD di Gianyar dinilai kurang memuaskan karena keterbatasan peralatan medis dan kurangnya tenaga yang kompeten dalam pengelolaan keuangan. Pelatihan pengelolaan keuangan pada staf puskesmas dan perekrutan tenaga berlatar belakang akuntansi penting untuk dilakukan. Quality of Services in Health Care Center with General Services Agency StatusThe policy of primary health care as local public service agencies (BLUD) was established to improve the quality of basic health care services. The public service agencies primary health care policy has been implemented to all primary health care in Gianyar district since 2010. The implementation does not always improving health service quality. This research was aimed to overview the quality of services in primary health care with general services agency status in Gianyar district. This research was a crosssectional study with mixed of quantitative and qualitative approaches.This research was conducted in Gianyar between August and December 2013. The quantitative data was collected through questionaire survey to 105 patients in four primary health care who were chosen with multistage random sampling technique. The qualitative data was collected through in-depth interviews to 13 health care providers in primary health care who were chosen with pusposive sampling. The quantitative data was analysed descriptively and the qualitative data was analysed using thematic analysis. The result of the study was primary health care quality in BLUD puskesmas with inpatient services was perceived as poor due to the limited availability of medical equipment and lack of staff who major in financial management. Training on financial management and recruitment of staff with accounting background should be conducted.

scholarly journals The Role of Leader in Fostering Village Government Administration in the Hila Village Leihitu Subdistrict Central Maluku Regency Maluku Province

ARISTO ◽  
2020 ◽  
Vol 8 (2) ◽  
pp. 202
Author(s):  
Hendry Selanno
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Qualitative Data ◽  
Government Regulations ◽  
District Office ◽  
Government Administration ◽  
Collection Data ◽  
Village Government ◽  
The Village

The purpose of this study was to find out the role of leader  in fostering government administration in the Hila Village, Leihitu Subdistrict, Central Maluku Regency. This has an important connection with public service where he role according to Katz and Kahn,Role is a dynamic aspect of status. If someone carries out their rights and obligations according to their position, he / she carries out a role. The method used in this research is descriptive qualitative. Data collection techniques in this study were observation and interview techniques. The informants in this study were 8 people consisting of sub-district office staff and village officials. This research data was analyzed by using the stages of data collection, data reduction, data presentation, and conclusions drawing or data verification. The results of this study indicated that the role of Leader in fostering village government administration in the Hila village, Leihitu District, Central Maluku Regency had not been yet maximal based on Government Regulations No. 17 of 2018 concerning the Subdistrict, namely: Through Guidance, Supervision, Consultation and Facilitation. The conclusion, the Leader was less aware of his responsibilities in fostering village government administration. For this reason, it is expected that the Leader of Leihitu must carry out his functions and roles to the maximum extent possible in fostering Village Government Administration in the village Hila village, Leihitu District, Central Maluku Regency.

scholarly journals Retaining and properly developing employees: Could this impact professional conduct?

2015 ◽  
Vol 11 (3) ◽  
pp. 84-92 ◽  
Author(s):  
Christiana Kappo-Abidemi ◽  
Chux Gervase Iwu ◽  
Charles Allen-Ile
Keyword(s):  
Performance Appraisal ◽  
Public Service ◽  
Qualitative Data ◽  
Professional Conduct ◽  
Appraisal System ◽  
Focus Group Discussions ◽  
Group Discussions ◽  
Public Servants ◽  
Service Employees ◽  
Quantitative And Qualitative Methods

Human resource retention and development (HRRD) relationship with public servants’ professionalism is examined in this study. Variables such as performance appraisal, training and motivation are used to measure HRRD and the effect on professional output of public service employees are examined. Both quantitative and qualitative methods of data collection were adopted; four hundred and seventy six (476) useable questionnaires were retrieved from respondents and used in the quantitative analysis, while three different groups consisting of between eight to twelve people were involved in focus group discussions. Inferential statistics was used to analyse the quantitative data, while the qualitative data was organised into themes. Findings indicate among others a lack of motivation among Nigerian public servants in terms of salaries and other incentives that could have enhanced performance output. Likewise, training and developmental strategy embarked on presently is not problem targeted. Therefore, a revamp of the current performance appraisal system is suggested amongst many others.

scholarly journals PRODUCT PLACEMENT IN THE FILM ADA APA DENGAN CINTA

2020 ◽  
Vol 11 (2) ◽  
pp. 1-14
Author(s):  
Amelia Putri Santika ◽  
Ana Rosmiati
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Video Analysis ◽  
Public Service ◽  
Qualitative Data ◽  
Product Placement ◽  
Purposive Sampling ◽  
Qualitative Data Collection ◽  
Product Promotion ◽  
Descriptive Qualitative

Nowdays film is not only a medium of entertainment, but also a medium for product promotion or as a medium for advertising products or public service advertisements. This function can be found in the film Ada Apa Dengan Cinta 2. The purpose of this study is to analyze the characteristic of the product advertisement inserted in the film Ada Apa dengan Cinta 2. The type of research used is Descriptive Qualitative. Data collection techniques using Purposive Sampling to obtain three research samples, namely Aqua, Loreal, and Line. Data analysis was done by Interpretative Video-Analysis. The results showed that in the film Ada Apa dengan Cinta 2 there are four adverts characteristic, namely: Public Presentation appears in 1 scene, Persuasiveness appears in 2 scenes, Amplified Expresiveness appears in 2 scenes, and Impersonality appears in 4 scenes. The product placement in this film appears that the Impersonality advertisement is very dominant, then followed by the Amplified Expresiveness and Persuasiveness advertisement. Meanwhile, advertising in a Public Presentation characteristic only appears in one scene.

scholarly journals Looking into the Governance of a Public Service Organization in Malta

2020 ◽  
Vol 16 (31) ◽  
Author(s):  
Karen Cacciattolo
Keyword(s):  
Public Service ◽  
Qualitative Data ◽  
Mission Statement ◽  
Service Organization ◽  
The Public ◽  
Qualitative Research Design ◽  
The Board Of Directors ◽  
Qualitative Data Analysis Software ◽  
The Relationship ◽  
Goals And Objectives

The study presented in this paper identified the type of synergy and relationship that exists between the employees and other stakeholders of a public service organization in Malta entrusted with cultural and artistic activities. Evidence was gained from indepth interviews and a total of sixty participants took part in the study, which employed a qualitative research design. A methodology based on an inductivist approach was used to explore the participants’ experiences, thoughts and opinions. Collected data, which was transcribed and converted to text, was analyzed by using the N-VIVO Qualitative Data Analysis software. In general, the governance as it stands today seems to be ‘righteous’. Employees are satisfied with their job and stakeholders are proud to be working for the organization. However, no one knows what the mission statement of the organization is or whether it exists and thus, the mission needs to be clearly and continuously communicated to all. In addition, even though everyone seems to know what the organization stands for, no one knows the exact goals and objectives, and thus, these are required to be rephrased and communicated more to all. With regards to the relationship, synergy and communication between all parties, in general it seems to be good: the weekly meetings between the management and subordinates are of benefit, and there is a cordial relationship between all parties. However, there needs to be more communication with the team of the creative director. Also, more information on the team of the creative director needs to be made visible to the Management Team and the public alike. As regards to the Board of Directors, employees and stakeholders are questioning the suitability and necessity of some of the directors acting in their own capacity since from the study it transpired that they do not seem to be contributing much.

scholarly journals TRANSPARANSI PELAYANAN PUBLIK PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU (DPMPTSP) KOTA PEKANBARU

Jurnal Niara ◽  
2018 ◽  
Vol 10 (2) ◽  
pp. 65-71
Author(s):  
Harsini Harsini
Keyword(s):  
Data Analysis ◽  
Public Service ◽  
Service Time ◽  
Qualitative Data ◽  
Information Service ◽  
Service Users ◽  
The Public ◽  
Provision Of Services ◽  
The Cost ◽  
Investment Service

The purpose of this research is to analyze the transparency and to analyze the factors that inhibit the creation of transparency of public service to the investment service and integrated service one door of Pekanbaru City. In this study using qualitative data analysis, that is by conducting data analysis through surveys, interviews and through information obtained in the field. Based on the results of research that the transparency of information service has not been fully transparent in the provision of services to the community. Priority interest of service users has not been fully prioritized. This can be seen from the management of public service that has not been published to the public, such as the cost and service time that is still not kept on the customer, and this is caused by the lack of resources available in the field of IMB management

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