Exploring Tourists’ Behavioural Intentions Towards Use of Select Mobile Wallets for Digital Payments

Paradigm ◽  
2020 ◽  
Vol 24 (2) ◽  
pp. 177-194
Author(s):  
Arif Hasan ◽  
S. K. Gupta
Keyword(s):  
Structural Equation ◽  
Service Providers ◽  
Behavioural Intention ◽  
Intention To Use ◽  
Affecting Factors ◽  
Behavioural Intentions ◽  
Equation Modelling ◽  
Usage Patterns ◽  
Different Dimensions ◽  
Digital Payments

The present study goal is to identify assorted factors and also to investigate their influence on tourists’ behavioural intentions about their usage patterns with respect to M-wallet payment. A conceptual model has been anticipated and authenticated and 600 questionnaires were distributed and 482 were usable. Structural equation modelling was employed to assess research hypotheses. The result shows that the behavioural intention is significantly influenced by perceived value, trust, compatibility and social influence while tourists’ is less optimistic when it comes to use M-wallet with regard to perceived enjoyment. The study also showed that trust followed by compatibility has a more powerful influence on the behavioural intention of tourists in the context of M-payment. The present study is limited to only six M-wallet and that too limited to the certain age category, namely 18–25 in Gwalior city of India. Understanding the different dimensions of behavioural intentions can help M-wallet players to win the trust of tourists and enhance the frequency to use M-wallet for M-payment. The results indicate that M-wallet service providers should consider and manage all affecting factors proactively as mechanisms for intention to use M-wallet. It will establish a behavioural intention model of M-wallet users that can help organizations to manage the formation of behavioural intentions of their users.

scholarly journals Examining the overarching factors of clients’ loyalty based on the mobile insurance typology

2019 ◽  
Vol 50 (1) ◽  
Author(s):  
Enock M. Ampaw ◽  
Junwu Chai ◽  
Joseph Frempong
Keyword(s):  
Developing Countries ◽  
Structural Equation ◽  
Service Providers ◽  
Insurance Industry ◽  
Corporate Identity ◽  
Behavioural Intentions ◽  
Halo Effects ◽  
Equation Modelling ◽  
High Degree

Background: The mobile insurance industry plays a crucial role in the insurance ecosystem of developing countries, yet the overarching factors that impinge on and shape clients’ behavioural intentions towards service providers have not been given the necessary attention they deserve.Objectives: This study explores the role of corporate identity, clients’ satisfaction, Service Quality (SERQUAL) and institutional-based trust in shaping clients’ loyalty (CL) towards mobile insurance (M-insurance) service providers.Method: Structural equation modelling (SEM) was used to analyse a total of 334 questionnaires obtained from clients of selected M-insurance service points in Accra, Ghana.Results: Our results indicate that SERQUAL, institutional-based trust, satisfaction and corporate identity, corroboratively, impact positively on CL within the M-insurance ecosystem, albeit in varied proportions. The results also demonstrate a high degree of causality among SERQUAL, institutional-based trust and corporate identity.Conclusion: SERQUAL has both direct and indirect significant positive relationships with CL. Thus, in order for M-insurance service providers to attract and retain clients, the former must pay a great deal of attention to SERQUAL owing to its striking halo effects.

Self-disclosure of social media users in Indonesia: the influence of personal and social media factors

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Mona Natasha Siahaan ◽  
Putu Wuri Handayani ◽  
Fatimah Azzahro
Keyword(s):  
Social Media ◽  
Structural Equation ◽  
Service Providers ◽  
Age Groups ◽  
Emotional Needs ◽  
Self Disclosure ◽  
Content Type ◽  
Social And Emotional ◽  
Equation Modelling ◽  
Group Data

PurposeIn the context of social media (SM) use, self-disclosure (SD) behaviour meets users' social and emotional needs, but it is also accompanied by risks that can harm users. This paper aims to identify the factors that influence users' SD behaviour on SM in Indonesia, using a comparative analysis based on age groups.Design/methodology/approachA survey was conducted on 2,210 respondents who were active SM users in Indonesia. Data were processed and analysed using covariance-based structural equation modelling with AMOS 24.0 software.FindingsResults indicate that, in the overall age group data, factors such as use of information (UI), trust, privacy control (PC), interactivity, perceived benefits (PB) and perceived risks (PR) influence users' SD behaviour. This research also found differences in the characteristics of SD behaviour between age groups.Originality/valueFindings from this study can help SM service providers to evaluate the credibility and reliability of their platforms to encourage user retention.

scholarly journals An Empirical Analysis of Mobile Banking Adoption in Vietnam

2020 ◽  
Author(s):  
Bui Nhat Vuong
Keyword(s):  
Mobile Phone ◽  
Structural Equation ◽  
Banking Sector ◽  
Service Providers ◽  
The Body ◽  
Equation Modeling ◽  
Perceived Behavioral Control ◽  
Intention To Use ◽  
Mobile Banking ◽  
Banking Services

Mobile phones with banking technology are becoming more readily available in Vietnam. Similarly, many financial institutions and mobile phone service providers are teaming up to provide several banking services to customers via the mobile phone. However, the number of people who choose to adopt or use such technologies is still relatively low. Therefore, there is a need to assess the acceptance of such technologies to establish factors that hinder or promote customer’s intention to use mobile banking. Survey data collected from 452 consumers was analyzed to provide evidence. Results from the partial least squares structural equation modeling (PLS-SEM) using the SmartPLS 3.0 program indicated that perceived easy to use, perceived credibility, usefulness, attitude, perceived behavioral control and subjective norm are significant with respect to the customer’s intention to use mobile banking services. The results of the data analysis contribute to the body of knowledge by demonstrating that the above factors are critical in intention to use mobile banking in a developing country context. The finding of this study can also help marketers in the banking sector offer more suitable marketing strategies in their field in order to make higher attractiveness with mobile banking

Factors influencing the young physicians’ intention to use Internet of Things (IoT) services in healthcare

2021 ◽  
pp. 026666692110641
Author(s):  
Najmul Hasan ◽  
Yukun Bao ◽  
Shah Jahan Miah ◽  
Alex Fenton
Keyword(s):  
Internet Of Things ◽  
Empirical Study ◽  
Structural Equation ◽  
Healthcare Services ◽  
Integrated Model ◽  
Behavioural Intention ◽  
Relative Advantage ◽  
Intention To Use ◽  
Factors Influencing ◽  
Young Physicians

The Internet of Things (IoT) enabled technologies to have proliferated due to their abilities to capture and exchange quality information. This empirical study aims to investigate the factors influencing the intention to use IoT services in healthcare by young physicians. An integrated model based on the theory of planned behaviour (TPB) and diffusion of innovations (DOI) theories are drawn upon and analyzed through a Structural Equation Modelling (SEM) with importance-performance map analysis (IPMA). Data were collected through a structured survey questionnaire. The results indicated that behavioural intention to use IoT in healthcare services vastly affected by the attitude and value co-creation. Attitude was found to be a principal determinant followed by the relative advantage towards behavioural intention to use IoT services. The novelty of this empirical study is that the proposed integrated model provides a meaningful application of the young physicians’ intention to use IoT in healthcare in developing countries.

On the Determinants of Online Short Videos’ Effectiveness Relative to Parents’ Attitudes, Behavioural Intentions and Consideration of Alternatives

2022 ◽  
Vol 0 (0) ◽  
Author(s):  
Kleopatra Konstantoulaki ◽  
Ioannis Rizomyliotis ◽  
Konstantinos Lionakis ◽  
Yiheng Chen
Keyword(s):  
Structural Equation ◽  
Nursery School ◽  
Perceived Usefulness ◽  
Future Research ◽  
Behavioural Intentions ◽  
Equation Modelling ◽  
Key Characteristics ◽  
Choice Sets ◽  
Managerial Implications ◽  
Informative Content

Abstract The purpose of this research is to examine the key content factors of short videos and their influence on parents’ attitudes, behavioural intentions and consideration of alternatives in the education sector. In particular, the current study is the first to explore elements of online short videos (informative content, user interactivity, perceived usefulness, trust, entertainment and invasiveness) as predictors of parents’ attitudes toward, consideration of and intention to choose a nursery school. Using a sample of 178 participants, a conclusive research design applying structural equation modelling was employed to assess the effect of the aforementioned short videos’ key characteristics on attitude, intention and consideration. According to the results, short videos with informative and trusted content tend to enhance parents’ attitudes, consideration and behavioural intentions regarding the provider being promoted. Attitude is also affected by entertainment, while perceived usefulness, interactive features and lack of invasiveness increase scores pertaining to inclusion of alternatives in parents’ consideration choice sets and expression of intentions to ultimately select them. Managers in childcare operators should find a delicate balance among the aforementioned elements in order to include the appropriate ones into their videos depending on the promotional goals or indented outcomes and the targeted audience. Managerial implications and suggestions for future research are thoroughly discussed.

Employee Behavioral Intentions in Adopting Information Technology

2013 ◽  
pp. 73-87
Author(s):  
Anastasia A. Katou ◽  
Margarita A. Vogiatzi
Keyword(s):  
Information Technology ◽  
Structural Equation ◽  
New Technologies ◽  
Hotel Industry ◽  
National Sample ◽  
Employee Attitudes ◽  
Behavioural Intention ◽  
Intention To Use ◽  
Managerial Experience ◽  
The Impact

This study investigates the impact of perceived information technology (IT) beliefs on behavioural intention to use IT. The study is based on a national sample of 18 organisations from the private hotel industry in Greece, and on data obtained from 215 employees. The statistical method employed is structural equation modelling. The findings of the study suggest that employee attitudes positively and fully mediate the relationship between perceived IT beliefs and behavioural intention to use IT. Furthermore, it suggests that this relationship is influenced by individual factors such as task-technology fit, self-efficacy, individual contingencies, and social factors such as subjective norm. Finally, the study argues that women, younger people, well-educated employees, and people with managerial experience are keen in adopting new technologies in the hotel industry in Greece.

Behavioral Intention towards E-Government in Malaysia

2015 ◽  
pp. 1951-1964 ◽  
Author(s):  
Ayankunle A. Taiwo ◽  
Alan G. Downe ◽  
Siew-Phaik Loke
Keyword(s):  
Behavioral Intention ◽  
Structural Equation Modelling ◽  
Structural Equation ◽  
Behavioural Intention ◽  
Unified Theory ◽  
Policy Makers ◽  
Performance Expectancy ◽  
Equation Modelling ◽  
Use Of Technology ◽  
The People

This study examines an amplified unified theory of acceptance and use of technology (UTAUT) in the context of eGovernment to get a better understanding of users' behaviour towards eGovernment. Two hundred and six respondents (206) participated in the study and the data was analysed using structural equation modelling (SEM). The study revealed that Performance Expectancy, Risk Taking Propensity, Attitude towards Computer and Web Trust dimensions are essential precursor of behavioural intention of Malaysians towards eGovernment. The study further suggests that policy-makers can increase eGovernment usage by creating applications that meets expected demands and needs of the people with provision of trust facilitating environment and security conditioned systems.

scholarly journals FinTech in COVID-19 and Beyond: What Factors Are Affecting Customers’ Choice of FinTech Applications?

2020 ◽  
Vol 6 (4) ◽  
pp. 153 ◽  
Author(s):  
Mohammad K. Al nawayseh
Keyword(s):  
Financial Services ◽  
Structural Equation ◽  
Service Providers ◽  
Equation Modeling ◽  
Intention To Use ◽  
Factors Affecting ◽  
Modeling Techniques ◽  
Customer Trust ◽  
The Relationship

Accessing financial services is considered one of the main challenges facing communities during crises. This research studies the role of using FinTech applications to build resilience during the COVID-19 pandemic. The research empirically examines the factors affecting Jordanian citizens’ intention to use FinTech applications. The sample of the research comprised 500 potential FinTech service users in Jordan. Based on the research conceptual model, five hypotheses were developed and tested using structural equation modeling techniques (SEM-PLS). The research results indicate that perceived benefits and social norms significantly affect the intention to use FinTech applications. However, it has been found that perceived technology risks do not significantly affect the intention to use FinTech applications. Moreover, the results also indicate that customer trust is significantly mediating the relationship between perceived risks and intention to use FinTech applications. FinTech service providers should insure that their products are easy to use, fulfill needs and protect consumers’ data in order to ensure trust, hence positively influencing consumer adoption.

scholarly journals Intention to Use Sustainable Green Logistics Platforms

2020 ◽  
Vol 12 (8) ◽  
pp. 3502 ◽  
Author(s):  
Su-Young Kwak ◽  
Woo-Sung Cho ◽  
Gil-Am Seok ◽  
Seung-Gyun Yoo
Keyword(s):  
Structural Equation ◽  
Service Providers ◽  
Statistical Processing ◽  
Equation Model ◽  
Perceived Usefulness ◽  
Network Effect ◽  
Intention To Use ◽  
Green Logistics ◽  
Checks And Balances ◽  
Factors Affecting

Recently, logistics platforms that facilitate interaction and the exchange and transaction of information have quickly emerged in the Korean domestic market. In order to further advance the development of logistics platforms into green logistics platforms in which participation in the early stages is not active, appropriate checks and balances are needed so that service providers, users, and platform operators can grow together in green logistics platforms. The purpose of this study is to empirically verify the factors affecting participants’ intentions to use green logistics platforms. Out of the 230 questionnaires distributed from 25 June to 11 July 2019, 14 were excluded from analyses due to unsatisfactory responses, while 216 responses were used for statistical processing. The structural equation model (SEM) was used to test hypotheses in this research. The results showed that the network effect and security factors influenced perceived usefulness, and trust did not affect perceived usefulness. Perceived usefulness also significantly influenced the intention to use green logistics platforms. The results of this study present strategies and directions for the future development of green logistics platforms.

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