Individual Differences in Frustration and Performance with Online Shopping Activities

2021 ◽  
Vol 65 (1) ◽  
pp. 148-153
Author(s):  
Nina Ferreri ◽  
Christopher B. Mayhorn
Keyword(s):  
Individual Differences ◽  
Technology Acceptance ◽  
Undergraduate Students ◽  
Digital Technology ◽  
Online Shopping ◽  
Personality Dimensions ◽  
Full Dataset ◽  
Current Mood ◽  
And Performance

Individual differences in user responses and interactions with technology are important to consider when examining frustration and expectations for technology performance. This research expanded on Ferreri and Mayhorn (2021) and Hadlington and Scase (2018) by examining individual differences in responses to failures in digital technology (RFDT) when exposed to a malfunction (present vs. absent) and given an expectation (no vs. low vs. high) about the technology capabilities. A preliminary sample of 30 undergraduate students was obtained to complete an online shopping task. Following the task, participants reported the items they were asked to purchase, as well as their responses to failures in digital technology, technology acceptance attitudes, personality dimensions, and current mood (pre vs. post). Several correlations revealed consistent findings with previous research and indicate potentially significant findings with the full dataset. It is anticipated that those with low expectation and scoring high in neuroticism will report the most frustration.

Examining frustration and performance when priming user expectations and providing a technology malfunction

2020 ◽  
Vol 64 (1) ◽  
pp. 1846-1850
Author(s):  
Nina Ferreri ◽  
Christopher B. Mayhorn
Keyword(s):  
Augmented Reality ◽  
Technology Acceptance ◽  
Digital Technology ◽  
Mobile App ◽  
Performance Level ◽  
Qr Code ◽  
Attitudes And Behaviors ◽  
Main Effect ◽  
User Expectations ◽  
And Performance

As digital technology develops, users create expectations for performance that may be violated when malfunctions occur. This project examined how priming expectations of technology performance (high v. low v. no) and experiences of technology malfunction (present v. not present) can influence feelings of frustration and performance on a task. A preliminary sample of 42 undergraduate participants completed a QR code scavenger hunt using the augmented reality mobile app, ARIS. Following the task, participants reported what they found for each scavenger hunt clue, their responses to failures in digital technology, and technology acceptance attitudes. Several factorial ANOVAs revealed a main effect for expectation on adaptive items of the RFDT scale and a main effect for malfunction on performance level. This suggests a potential contradiction between attitudes and behaviors when considering a common scenario involving technology.

Predictors of Nigeria's Premier University Undergraduate Students' Online Shopping Adoption

2018 ◽  
Vol 8 (3) ◽  
pp. 19-35
Author(s):  
Adeola Omobola Opesade ◽  
Omotola A. Fabowale
Keyword(s):  
Technology Acceptance ◽  
Undergraduate Students ◽  
Quantitative Research ◽  
Online Shopping ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Internet Technology ◽  
Survey Method ◽  
Research Approach ◽  
Perceived Ease Of Use

Online shopping is one of the dividends of the Internet technology. Online shops give shoppers the privilege of getting some benefits that cannot be offered in a physical store. Despite this, many potential customers have not embraced the technology, due to varying factors. The present article adapts the Theory of Reasoned Action and Technology Acceptance Model to investigate factors affecting the adoption of online shopping by Nigerian undergraduate students, using the University of Ibadan as a case study. Employing the quantitative research approach with survey method, it was discovered that a perceived ease of use and perceived usefulness significantly influence students' attitude to online shopping. Attitude, trust and subjective norm were found to influence behavioural intention to adopt online shopping, which in turn affects students' adoption of online shopping.

A Study of the Impact of Individual Differences on Online Shopping

2011 ◽  
pp. 271-286
Author(s):  
Jianfeng Wang ◽  
Linwu Gu ◽  
Milam Aiken
Keyword(s):  
Individual Differences ◽  
Technology Acceptance ◽  
Online Shopping ◽  
Perceived Usefulness ◽  
Internet Usage ◽  
Personal Innovativeness ◽  
Cognitive Absorption ◽  
Shopping Experience ◽  
Using Data ◽  
Acceptance Model

Previous studies explored the effects of individual cognitive and affective reactions on online shopping and those of individual differences on usage of information systems. However, few studies evaluated how individual differences affect online shopping. This paper draws on the theory of reasoned action (TRA) and the technology acceptance model (TAM) as it attempts to gain understanding of individual difference impacts on online shopping attitudes. The model was tested using data collected from a Web survey, and 171 questionnaires were collected and analyzed. Results show that online shopping experience, level of Internet usage, cognitive absorption, personal innovativeness, and computer self-efficacy positively influence online shopping attitudes, and that perceived usefulness is a significant mediator, but only between online shopping attitudes and two individual differences variables: the level of Internet usage and cognitive absorption.

A Study of the Impact of Individual Differences on Online Shopping

2010 ◽  
Vol 6 (1) ◽  
pp. 52-67 ◽  
Author(s):  
Jianfeng Wang ◽  
Linwu Gu ◽  
Milam Aiken
Keyword(s):  
Individual Differences ◽  
Technology Acceptance ◽  
Online Shopping ◽  
Reasoned Action ◽  
Perceived Usefulness ◽  
Internet Usage ◽  
Personal Innovativeness ◽  
Cognitive Absorption ◽  
Using Data ◽  
The Impact

Previous studies explored the effects of individual cognitive and affective reactions on online shopping and those of individual differences on usage of information systems. However, few studies evaluated how individual differences affect online shopping. This paper draws on the theory of reasoned action (TRA) and the technology acceptance model (TAM) as it attempts to gain understanding of individual difference impacts on online shopping attitudes. The model was tested using data collected from a Web survey, and 171 questionnaires were collected and analyzed. Results show that online shopping experience, level of Internet usage, cognitive absorption, personal innovativeness, and computer self-efficacy positively influence online shopping attitudes, and that perceived usefulness is a significant mediator, but only between online shopping attitudes and two individual differences variables: the level of Internet usage and cognitive absorption.

scholarly journals Individual Differences and Similarities in the Judgement of Facial Pain: A Mixed Method Study

2020 ◽  
Vol 10 (4) ◽  
pp. 1186-1194
Author(s):  
Sheila Glenn ◽  
Helen Poole ◽  
Paula Oulton
Keyword(s):  
Individual Differences ◽  
Undergraduate Students ◽  
Pain Assessment ◽  
Health Care Professionals ◽  
Rating Scale ◽  
Numerical Rating Scale ◽  
Pain Catastrophizing ◽  
Sensory Sensitivity ◽  
Facial Cues ◽  
Numerical Rating

Accurate assessment of pain by health-care professionals is essential to ensure optimal management of pain. An under-researched area is whether personality characteristics affect perception of pain in others. The aims were (a) to determine whether individual differences are associated with participants’ ability to assess pain, and (b) to determine facial cues used in the assessment of pain. One hundred and twenty-eight undergraduate students participated. They completed questionnaire assessments of empathy, pain catastrophizing, sensory sensitivity and emotional intelligence. They then viewed and rated four adult facial images (no, medium, and high pain—12 images total) using a 0–10 numerical rating scale, and noted the reasons for their ratings. (a) Empathy was the only characteristic associated with accuracy of pain assessment. (b) Descriptions of eyes and mouth, and eyes alone were most commonly associated with assessment accuracy. This was the case despite variations in the expression of pain in the four faces. Future studies could evaluate the effect on accuracy of pain assessment of (a) training empathic skills for pain assessment, and (b) emphasizing attention to the eyes, and eyes and mouth.

scholarly journals Characterizing Bilingual Effects on Cognition: The Search for Meaningful Individual Differences

2021 ◽  
Vol 11 (1) ◽  
pp. 81
Author(s):  
Kristina C. Backer ◽  
Heather Bortfeld
Keyword(s):  
Individual Differences ◽  
Cognitive Processes ◽  
Language Background ◽  
Bilingual Advantage ◽  
The Past ◽  
General Movement ◽  
And Performance ◽  
Task Irrelevant ◽  
Analytical Approaches ◽  
The Relationship

A debate over the past decade has focused on the so-called bilingual advantage—the idea that bilingual and multilingual individuals have enhanced domain-general executive functions, relative to monolinguals, due to competition-induced monitoring of both processing and representation from the task-irrelevant language(s). In this commentary, we consider a recent study by Pot, Keijzer, and de Bot (2018), which focused on the relationship between individual differences in language usage and performance on an executive function task among multilingual older adults. We discuss their approach and findings in light of a more general movement towards embracing complexity in this domain of research, including individuals’ sociocultural context and position in the lifespan. The field increasingly considers interactions between bilingualism/multilingualism and cognition, employing measures of language use well beyond the early dichotomous perspectives on language background. Moreover, new measures of bilingualism and analytical approaches are helping researchers interrogate the complexities of specific processing issues. Indeed, our review of the bilingualism/multilingualism literature confirms the increased appreciation researchers have for the range of factors—beyond whether someone speaks one, two, or more languages—that impact specific cognitive processes. Here, we highlight some of the most salient of these, and incorporate suggestions for a way forward that likewise encompasses neural perspectives on the topic.

Social Anxiety and Performance in an Interpersonal Perception Task

1997 ◽  
Vol 81 (3) ◽  
pp. 991-996 ◽  
Author(s):  
Jonathan E. Schroeder ◽  
Sandra M. Ketrow
Keyword(s):  
Individual Differences ◽  
Social Anxiety ◽  
Communication Apprehension ◽  
Interpersonal Perception ◽  
Criterion Measure ◽  
Perception Task ◽  
Scale Scores ◽  
And Performance

The Interpersonal Perception Task-15 videotape served as a criterion measure to test hypotheses about individual differences in interpersonal perception. 160 undergraduates completed the Personal Report of Communication Apprehension Scale, the Shyness and Sociability Scale, and the Interpersonal Perception Task-15. Scores on the Communication Apprehension Scale were negatively correlated with Interpersonal Perception Task-15 scores, as predicted. Scores on the Shyness scale were negatively correlated with scores on the Interpersonal Perception Task-15, while Sociability scale scores were positively correlated. These results underscore the association between social anxiety and interpersonal perception.

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