Service Research Priorities: Designing Sustainable Service Ecosystems

2021 ◽  
pp. 109467052110313
Author(s):  
Joy M. Field ◽  
Darima Fotheringham ◽  
Mahesh Subramony ◽  
Anders Gustafsson ◽  
Amy L. Ostrom ◽  
...  
Keyword(s):  
Large Scale ◽  
Research Priorities ◽  
Service Research ◽  
Critical Importance ◽  
Policy Documents ◽  
Turbulent Times ◽  
Service Ecosystems ◽  
Research Questions ◽  
Platform Ecosystems ◽  
Transformative Impact

This article utilizes input from service scholars, practitioners, reviews of published literature, and influential policy documents to identify service research priorities that push the boundaries of extant research. In a companion piece, we focused on four service research priorities related to managing and delivering service in turbulent times. Further, we identified a set of stakeholder-wants from the literature and included research questions that tie key stakeholder-wants to each of the three priorities in this article and the four priorities in the companion article. Here, we highlight the critical importance of scholarship and practice related to the design of sustainable service ecosystems and discuss three key service research priorities: large-scale and complex service ecosystems for transformative impact (SRP5), platform ecosystems and marketplaces (SRP6), and services for disadvantaged consumers and communities (SRP7). We call for an engaged service scholarship that considers the interrelationships among consumers, organizations, employees, platforms, and societal institutions and pursues transformative goals.

scholarly journals Research on mental disorders and their care in immigrant populations: a review of publications from Germany, Italy and the UK

2005 ◽  
Vol 20 (8) ◽  
pp. 540-549 ◽  
Author(s):  
Dirk Claassen ◽  
Micol Ascoli ◽  
Tzeggai Berhe ◽  
Stefan Priebe
Keyword(s):  
Mental Health ◽  
Mental Disorders ◽  
Large Scale ◽  
Hospital Admissions ◽  
Service Research ◽  
Future Research ◽  
Consistent Finding ◽  
Immigrant Populations ◽  
Research Questions ◽  
The Uk

AbstractObjectiveThe review aims to identify the extent and nature of research on mental disorders and their care in immigrant populations in three major European countries with high levels of immigration, i.e. Germany, Italy, United Kingdom (UK).MethodsPeer-reviewed publications on the subject from the three countries between 1996 and 2004 were analyzed. The research questions addressed, the methods used, and the results obtained were assessed.ResultsThirteen papers reporting empirical studies were found from Germany, four from Italy and 95 from the UK. Studies addressed a range of research questions and most frequently assessed rates of service utilization in different immigrant groups. The most consistent finding is a higher rate of hospital admissions for Afro-Caribbean patients in the UK. Many studies had serious methodological shortcomings with low sample sizes and unspecified inclusion criteria.DiscussionDespite large scale immigration in each of the three studied countries, the numbers of relevant research publications vary greatly with a relatively high level of empirical research in the UK. Possible reasons for this are a generally stronger culture of mental health service research and a higher number of researchers who are themselves from immigrant backgrounds in the UK.ConclusionOverall the evidence base to guide the development of mental health services for immigrant populations appears limited. Future research requires appropriate funding, should be of sufficient methodological quality and may benefit from collaboration across Europe.

Service Research Priorities: Managing and Delivering Service in Turbulent Times

2021 ◽  
Vol 24 (3) ◽  
pp. 329-353
Author(s):  
Amy L. Ostrom ◽  
Joy M. Field ◽  
Darima Fotheringham ◽  
Mahesh Subramony ◽  
Anders Gustafsson ◽  
...  
Keyword(s):  
Language Processing ◽  
Research Priorities ◽  
Well Being ◽  
Service Research ◽  
Service Discipline ◽  
Multiple Stakeholders ◽  
Research Directions ◽  
Multiple Data ◽  
Turbulent Times ◽  
Challenging Environment

Transformative changes in the societal and service context call out for the service discipline to develop a coherent set of priorities for research and practice. To this end, we utilized multiple data sources: surveys of service scholars and practitioners, web scraping of online documents, a review of published service scholarship, and roundtable discussions conducted at the world’s foremost service research centers. We incorporated innovative methodologies, including machine learning, natural language processing, and qualitative analyses, to identify key service research priorities that are critical to address during these turbulent times. The first two priorities— technology and the changing nature of work and technology and the customer experience—focus on leveraging technology for service provision and consumption. The next two priorities— resource and capability constraints and customer proactivity for well-being—focus on responding to the changing needs of multiple stakeholders. Further, we identified a set of stakeholder-wants from the literature and include research questions that tie key stakeholder-wants to each of the four priorities. We believe the set of research priorities in the present article offer actionable ideas for service research directions in this challenging environment.

scholarly journals Mosquito Control Priorities in Florida—Survey Results from Florida Mosquito Control Districts

Pathogens ◽  
2021 ◽  
Vol 10 (8) ◽  
pp. 947
Author(s):  
Rishi Kondapaneni ◽  
Ashley N. Malcolm ◽  
Brian M. Vazquez ◽  
Eric Zeng ◽  
Tse-Yu Chen ◽  
...  
Keyword(s):  
State Government ◽  
Mosquito Control ◽  
Control Strategies ◽  
Mosquito Species ◽  
Research Priorities ◽  
Current Control ◽  
Control Programs ◽  
Common Control ◽  
Surveillance Programs ◽  
Research Questions

Florida lies within a subtropical region where the climate allows diverse mosquito species including invasive species to thrive year-round. As of 2021, there are currently 66 state-approved Florida Mosquito Control Districts, which are major stakeholders for Florida public universities engaged in mosquito research. Florida is one of the few states with extensive organized mosquito control programs. The Florida State Government and Florida Mosquito Control Districts have long histories of collaboration with research institutions. During fall 2020, we carried out a survey to collect baseline data on the current control priorities from Florida Mosquito Control Districts relating to (1) priority control species, (2) common adult and larval control methods, and (3) major research questions to address that will improve their control and surveillance programs. The survey data showed that a total of 17 distinct mosquito species were considered to be priority control targets, with many of these species being understudied. The most common control approaches included truck-mounted ultra-low-volume adulticiding and biopesticide-based larviciding. The districts held interest in diverse research questions, with many prioritizing studies on basic science questions to help develop evidence-based control strategies. Our data highlight the fact that mosquito control approaches and priorities differ greatly between districts and provide an important point of comparison for other regions investing in mosquito control, particularly those with similar ecological settings, and great diversity of potential mosquito vectors, such as in Florida. Our findings highlight a need for greater alignment of research priorities between mosquito control and mosquito research. In particular, we note a need to prioritize filling knowledge gaps relating to understudied mosquito species that have been implicated in arbovirus transmission.

scholarly journals Prioritization Of Research Under National Aids Control Programme In India Using Nominal Group Technique

1970 ◽  
Vol 8 (1) ◽  
pp. 20-30
Author(s):  
R Sogarwal ◽  
D Bachani
Keyword(s):  
Nominal Group Technique ◽  
Research Priorities ◽  
Control Programme ◽  
Pediatric Hiv ◽  
Nominal Group ◽  
Phase Iii ◽  
Hiv Care ◽  
Policy Makers ◽  
Research Questions ◽  
Group Technique

Introduction: During the fi rst 2 years of the fi ve year plan of India’s National AIDS Control Programme Phase-III (NACP-III; 2007-12), various interactive consultative workshops were organized in collaboration with development partners with the objective of identifying priority areas for operational research and further development of research protocols adopting mentorship approach. Methodology: This article is an attempt to present the Nominal Group Technique (NGT) which was used to identify a set of fundable and practically feasible research priorities under NACP-III specifi cally focusing on Prevention of Parent to Child Transmission (PPTCT) and Pediatric HIV Care in India. The activity was undertaken with support of UNICEF in the year 2010. A total of 110 persons participated in the consultation clustering into 37, 36 and 37 members in Group A, B and C, respectively. The participants refl ected the mix of policy makers / decision makers (8), programme managers (12), implementers (36), subject experts / researchers (28), other stakeholders (16). Results: A total of nine highest priority research questions were identifi ed by all the groups in the assigned themes. The value of Kendall’s W coeffi cient of concordance was 0.68, which shows signifi cant agreement among raters on priority research questions (chi-square=16.35; p=0.03). Conclusion: Based on our experience, we can conclude that NGT was found to be an important tool for setting research priorities that is more democratic and transparent than the traditional methods. By applying various stages of the group sessions, participants can experience the rethinking process with reference information to enhance their judgment. The results of our experience may help programme managers / policy makers to plan similar and more improved method in other element of NACP as well as other health programmes. DOI: http://dx.doi.org/10.3126/saarctb.v8i1.5888 SAARCTB 2011; 8(1): 20-30

scholarly journals Consensus on research priorities for Essex & Herts Air Ambulance: a Delphi study

2021 ◽  
Vol 29 (1) ◽  
Author(s):  
Sarah McLachlan ◽  
Hilary Bungay
Keyword(s):  
Critical Care ◽  
Delphi Study ◽  
Local Level ◽  
Research Priorities ◽  
Clinical Work ◽  
Research Strategy ◽  
Consensus Methods ◽  
Care Providers ◽  
Air Ambulance ◽  
Research Questions

Abstract Background Consensus methods such as the Delphi technique have been used widely for research priority setting in health care. Within pre-hospital emergency medicine, such approaches have helped to establish national and international research priorities. However, in a dynamic field such as pre-hospital critical care, it is necessary to regularly review the continued relevance of findings. Further, considering the variability between pre-hospital critical care providers, it is also important to determine priorities at the local level. Essex & Herts Air Ambulance (EHAAT) sought to develop a five-year research strategy that aligns with their clinical work streams and organisational priorities. Methods All staff and Trustees were invited to participate in an online Delphi study with three Rounds. The Delphi was administered via email and Online Surveys software. The first Round invited participants to submit up to five research questions that they felt were of greatest importance to EHAAT  to advance the care provided to patients. In Round 2, participants were asked to rate the importance of questions from Round 1, while Round 3 required participants to rank questions that were prioritised in Round 2 in order of importance. Results 22 participants submitted a total of 86 research questions in Round 1, which were reduced to 69 questions following deduplication and refinement. 11 participants rated the importance of the questions in Round 2, resulting in 14 questions being taken forward to Round 3. Following the ranking exercise in Round 3, completed by 12 participants, a top five research priorities were identified. The question deemed most important was “How does a pre-hospital doctor-paramedic team affect the outcome of patients with severe head injuries?”. Conclusions The top five research priorities identified through the Delphi process will inform EHAAT’s research strategy. Findings suggest that there is still work to be done in addressing research priorities described in previous literature.

Teaching geography of Azerbaijan in the content of geography subject in secondary schools of general education

2021 ◽  
Vol 62 (01) ◽  
pp. 136-140
Author(s):  
Aytaj Vazeh Tagiyeva ◽  
Keyword(s):  
Secondary Schools ◽  
General Education ◽  
Education System ◽  
Large Scale ◽  
Problem Situation ◽  
Modern Period ◽  
Teaching Unit ◽  
Research Questions ◽  
Map Analysis ◽  
11Th Grade

Summary In the modern period of reforms in the education system of our country, large-scale changes are reflected in the teaching of geography, including the teaching of geography in Azerbaijan. Thus, in the country's secondary schools, Azerbaijani geography is taught in all classes on the basis of the principle of succession in geography. Geography of Azerbaijan plays an important role in the teaching of geography in secondary schools. Out of 57 subjects taught in the 10th grade, 16 subjects are taught entirely in Azerbaijani geography. In the 11th grade, 7 out of 44 topics are discussed in their entirety, the geography of Azerbaijan. In addition, the information on the geography of Azerbaijan is reflected in the structure of the problem situation, asking research questions, systematization of information, creative application of the lesson, assessment stages. Key words: education, training, geography of Azerbaijan, map, analysis, assessment, teaching unit, subject, text, illustration, assignment

Logging Analysis and Prediction in Open Source Java Project

2021 ◽  
pp. 733-761
Author(s):  
Sangeeta Lal ◽  
Neetu Sardana ◽  
Ashish Sureka
Keyword(s):  
Machine Learning ◽  
Content Analysis ◽  
Software Development ◽  
Anomaly Detection ◽  
Open Source ◽  
Large Scale ◽  
Source Code ◽  
Scale Analysis ◽  
Large Scale Analysis ◽  
Research Questions

Log statements present in source code provide important information to the software developers because they are useful in various software development activities such as debugging, anomaly detection, and remote issue resolution. Most of the previous studies on logging analysis and prediction provide insights and results after analyzing only a few code constructs. In this chapter, the authors perform an in-depth, focused, and large-scale analysis of logging code constructs at two levels: the file level and catch-blocks level. They answer several research questions related to statistical and content analysis. Statistical and content analysis reveals the presence of differentiating properties among logged and nonlogged code constructs. Based on these findings, the authors propose a machine-learning-based model for catch-blocks logging prediction. The machine-learning-based model is found to be effective in catch-blocks logging prediction.

scholarly journals A consensus building exercise to determine research priorities for silver trauma

2020 ◽  
Vol 20 (1) ◽  
Author(s):  
Abdullah Alshibani ◽  
Jay Banerjee ◽  
Fiona Lecky ◽  
Timothy J. Coats ◽  
Rebecca Prest ◽  
...  
Keyword(s):  
Trauma Care ◽  
Research Question ◽  
Research Priorities ◽  
Trauma Centre ◽  
Future Research ◽  
Trauma Patients ◽  
List Type ◽  
Modified Delphi ◽  
Modified Delphi Technique ◽  
Research Questions

Abstract Background Emergency care research into ‘Silver Trauma’, which is simply defined as major trauma consequent upon relatively minor injury mechanisms, is facing many challenges including that at present, there is no clear prioritisation of the issues. This study aimed to determine the top research priorities to guide future research. Methods This consensus-based prioritization exercise used a three-stage modified Delphi technique. The study consisted of an idea generating (divergent) first round, a ranking evaluation in the second round, and a (convergent) consensus meeting in the third round. Results A total of 20 research questions advanced to the final round of this study. After discussing the importance and clinical significance of each research question, five research questions were prioritised by the experts; the top three research priorities were: What are older people’s preferred goals of trauma care? Beyond the Emergency Department (ED), what is the appropriate combined geriatric and trauma care? Do older adults benefit from access to trauma centres? If so, do older trauma patients have equitable access to trauma centre compared to younger adults? Conclusion The results of this study will assist clinicians, researchers, and organisations that are interested in silver trauma in guiding their future efforts and funding toward addressing the identified research priorities.

scholarly journals Implementing Industry 4.0: assessing the current state

2020 ◽  
Vol 31 (5) ◽  
pp. 825-836
Author(s):  
Roland Ortt ◽  
Claire Stolwijk ◽  
Matthijs Punter
Keyword(s):  
Industry 4.0 ◽  
Large Scale ◽  
The State ◽  
Successful Implementation ◽  
Manufacturing Companies ◽  
Special Issue ◽  
Measurement Instruments ◽  
Content Type ◽  
Research Questions ◽  
Implementation Status

PurposeThe purpose of this paper is to introduce, summarize and combine the results of 11 articles in a special issue on the implementation of Industry 4.0. Industry 4.0 emerged as a phenomenon about a decade ago. That is why, it is interesting now to explore the implementation of the concept. In doing so, four research questions are addressed: (1) What is Industry 4.0? (2) How to implement Industry 4.0? (3) How to assess the implementation status of Industry 4.0? (4) What is the current implementation status of Industry 4.0?Design/methodology/approachSubgroups of articles are formed, around one or more research questions involving the implementation of Industry 4.0. The articles are carefully analyzed to provide comprehensive answers.FindingsBy comparing definitions systematically, the authors show important aspects for defining Industry 4.0. The articles in the special issue explore several cases of manufacturing companies that implemented Industry 4.0. In addition, systematic approaches to aid implementation are described: an approach to combine case-study results to solve new implementation problems, approaches to assess readiness or maturity of companies regarding Industry 4.0 and surveys showing the status of implementation in larger samples of companies as well as showing relationships between company characteristics and type of implementation. Small and large firms differ considerably in their process of implementing Industry 4.0, for example.Research limitations/implicationsThis special issue discusses implementation of Industry 4.0. The issue is limited to 11 articles, each of which with its own strengths and limitations.Practical implicationsThe practical relevance of the issue is that it focuses on the implementation of Industry 4.0. Cases showing successful implementation, measurement instruments to assess degree of implementation and advice how to build a database with cases together with large-scale studies on the state of implementation do provide a wealth of information with a large managerial relevance.Originality/valueThe paper introduces an original take on Industry 4.0 by focusing on implementation. The special issue contains both literature reviews, articles describing case studies of implementation, articles developing systematic measurement instruments to assess degree of implementation and some articles reporting large-scale studies on the state of implementation of Industry 4.0 and thereby combine several perspectives on implementation of Industry 4.0.

The transformative community-based humanitarian service ecosystem

2019 ◽  
Vol 9 (3) ◽  
pp. 410-437 ◽  
Author(s):  
Yolanda Obaze
Keyword(s):  
Dynamic Model ◽  
Service Management ◽  
Service Research ◽  
Loop Model ◽  
Community Based ◽  
Underserved Communities ◽  
Content Type ◽  
Causal Loop ◽  
Value Propositions ◽  
Service Ecosystems

Purpose The purpose of this paper is to explore the humanitarian service management categories that influence long-term transformation within complex community-based service ecosystems. Design/methodology/approach This study utilizes mixed methods to present a dynamic model that provides insight into the complexities of supplying, distributing and transporting charitable resources to underserved communities. The interdisciplinary study draws on the theory of service-dominant logic and service science, presents critical elements of transformative service research and uses system dynamics approach to propose a visual causal loop model. Findings This study develops a dynamic model for studying humanitarian service and value propositions in underserved communities. This paper combines the extant literature to emphasize key humanitarian service categories that influence, and are influenced by, service exchanges within community-based contexts. Research limitations/implications This paper is limited in providing quantitative methods in analyzing the case study data. However, the research is still helpful in providing acumen via the causal loop diagram to specifically look into each variable and see their cause and effect relationships in the community-based ecosystem. The research represents an opportunity to model the humanitarian aid and relief scenarios to help make more effective decision-making interventions. Practical implications The model serves as a managerial tool to determine critical services that optimize resource utilization within the community-based service ecosystems. Insights from this research are broadly applicable to the contexts of humanitarian logistics and supply chain management (HLSCM) solutions for community-based ventures. Originality/value This paper conceptualizes how the management of service-for-service exchanges, logistics services and charitable donation management provides transformational humanitarian services and value propositions within underserved communities. This study further provides fundamental contributions by addressing research gaps in the HLSCM domain by supporting service research and the community-based context.

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