How does familiarity shape destination image and loyalty for visitors and residents?

2020 ◽  
pp. 135676672096974
Author(s):  
Gian Luca Casali ◽  
Yulin Liu ◽  
Angelo Presenza ◽  
Char-Lee Moyle
Keyword(s):  
Decision Making ◽  
Destination Image ◽  
Future Research ◽  
Tourism Destination ◽  
Holistic Model ◽  
Behavioural Intentions ◽  
Place Image ◽  
Decision Making Processes

Destination familiarity is thought to critically influence tourists’ decision-making processes. Yet the role of familiarity in shaping tourists’ and residents’ image of, and loyalty to, a destination remains uncertain. This research tests a complex and holistic model of familiarity, affective, cognitive and overall images, and the conative behavioural intentions of visiting and recommending the destination for both residents and visitors in the context of the emerging tourism destination of Molise, Italy. The results reveal that residents and visitors differ in terms of their familiarity and intention to visit a place, with familiarity being less likely to influence residents’ intentions. There is heterogeneity between residents and visitors’ affective image and intention to visit, as well as between their overall image and intention to recommend Molise. Hence, unlike visitors, residents are more likely to respond to factual cognitive imaging, rather than emotional messaging, suggesting that shifting residents’ perceptions of place image requires a different approach to that of visitors. Future research should seek to confirm the relationships in a multi-destination study.

Managerial perceptions of energy in logistics

2017 ◽  
Vol 47 (6) ◽  
pp. 447-471 ◽  
Author(s):  
Christian Busse ◽  
Alexander Regelmann ◽  
Hariganesh Chithambaram ◽  
Stephan M. Wagner
Keyword(s):  
Decision Making ◽  
Conceptual Framework ◽  
Subjective Norms ◽  
Future Research ◽  
Organizational Research ◽  
Content Type ◽  
Managerial Perceptions ◽  
Decision Making Processes ◽  
Awareness Raising

Purpose Because of the major contribution of logistics to the greenhouse gas effect, logistics research has begun to address the topic of energy, but it has not yet targeted the role of energy within logistical decision-making processes. To facilitate such endeavors, the purpose of this paper is to explore the perceptions of energy which managers in logistics organizations portray. Design/methodology/approach This investigation is based on interviews with 17 managers. The findings are embedded in the theory of planned behavior (TPB) and stakeholder theory (SHT). Findings The study depicts initial insights on which energy-related perceptions exist, how they can be categorized into attitudes, subjective norms, and perceived behavioral controls (PBCs), and how different stakeholders seem to affect them. Research limitations/implications This research suggests a tentative comprehensive conceptual framework that describes the role of energy in logistical decision-making processes. The findings on attitudes and subjective norms appear to be unspecific to the logistics domain, whereas some of the PBCs are presumably unique to the logistics context. Future logistics research should hence focus its efforts on the PBCs. Generalizability and completeness of the managerial perceptions must be validated by future research. Practical implications The findings help logistics organizations in scrutinizing managerial perspectives on energy and in developing awareness-raising measures. Originality/value The behavioral perspective applied in this study can complement extant, more technically oriented views. The conceptual framework that integrates the TPB and SHT may also be useful for organizational research beyond the logistics domain.

scholarly journals Fear from Afar, Not So Risky After All: Distancing Moderates the Relationship Between Fear and Risk Taking

2021 ◽  
Author(s):  
Lewend Mayiwar ◽  
Fredrik Björklund
Keyword(s):  
Decision Making ◽  
Risk Taking ◽  
Risk Estimation ◽  
Negative Relationship ◽  
Judgment And Decision Making ◽  
Future Research ◽  
Main Effect ◽  
Decision Making Processes ◽  
The Relationship

A growing line of research has shown that individuals can regulate emotional biases in risky judgment and decision-making processes through cognitive reappraisal. In the present study, we focus on a specific tactic of reappraisal known as distancing. Drawing on appraisal theories of emotion and the emotion regulation literature, we examine how distancing moderates the relationship between fear and risk taking and anger and risk taking. In three pre-registered studies (Ntotal = 1,483), participants completed various risky judgment and decision-making tasks. Replicating previous results, Study 1 revealed a negative relationship between fear and risk taking and a positive relationship between anger and risk taking at low levels of distancing. Study 2 replicated the interaction between fear and distancing but found no interaction between anger and distancing. Interestingly, at high levels of distancing, we observed a reversal of the relationship between fear and risk taking in both Study 1 and 2. Study 3 manipulated emotion and distancing by asking participants to reflect on current fear-related and anger-related stressors from an immersed or distanced perspective. Study 3 found no main effect of emotion nor any evidence of a moderating role of distancing. However, exploratory analysis revealed a main effect of distancing on optimistic risk estimation, which was mediated by a reduction in self-reported fear. Overall, the findings suggest that distancing can help regulate the influence of incidental fear on risk taking and risk estimation. We discuss implications and suggestions for future research.

scholarly journals Fear From Afar, Not So Risky After All: Distancing Moderates the Relationship Between Fear and Risk Taking

2021 ◽  
Vol 12 ◽  
Author(s):  
Lewend Mayiwar ◽  
Fredrik Björklund
Keyword(s):  
Decision Making ◽  
Risk Taking ◽  
Risk Estimation ◽  
Negative Relationship ◽  
Judgment And Decision Making ◽  
Future Research ◽  
Main Effect ◽  
Decision Making Processes ◽  
The Relationship

A growing line of research has shown that individuals can regulate emotional biases in risky judgment and decision-making processes through cognitive reappraisal. In the present study, we focus on a specific tactic of reappraisal known as distancing. Drawing on appraisal theories of emotion and the emotion regulation literature, we examine how distancing moderates the relationship between fear and risk taking and anger and risk taking. In three pre-registered studies (Ntotal = 1,483), participants completed various risky judgment and decision-making tasks. Replicating previous results, Study 1 revealed a negative relationship between fear and risk taking and a positive relationship between anger and risk taking at low levels of distancing. Study 2 replicated the interaction between fear and distancing but found no interaction between anger and distancing. Interestingly, at high levels of distancing, we observed a reversal of the relationship between fear and risk taking in both Study 1 and 2. Study 3 manipulated emotion and distancing by asking participants to reflect on current fear-related and anger-related stressors from an immersed or distanced perspective. Study 3 found no main effect of emotion nor any evidence of a moderating role of distancing. However, exploratory analysis revealed a main effect of distancing on optimistic risk estimation, which was mediated by a reduction in self-reported fear. Overall, the findings suggest that distancing can help regulate the influence of incidental fear on risk taking and risk estimation. We discuss implications and suggestions for future research.

scholarly journals Decision Making from the Experience of Orthognathic Surgery Patients: A Grounded Theory Approach

2021 ◽  
pp. 238008442110144
Author(s):  
N.R. Paul ◽  
S.R. Baker ◽  
B.J. Gibson
Keyword(s):  
Decision Making ◽  
Grounded Theory ◽  
Treatment Options ◽  
Study Data ◽  
Primary Objective ◽  
Major Surgery ◽  
Future Research ◽  
Decision Making Process ◽  
Theory Approach

Introduction: Patients’ decisions to undergo major surgery such as orthognathic treatment are not just about how the decision is made but what influences the decision. Objectives: The primary objective of the study was to identify the key processes involved in patients’ experience of decision making for orthognathic treatment. Methods: This study reports some of the findings of a larger grounded theory study. Data were collected through face-to-face interviews of patients who were seen for orthognathic treatment at a teaching hospital in the United Kingdom. Twenty-two participants were recruited (age range 18–66 y), of whom 12 (male = 2, female = 10) were 6 to 8 wk postsurgery, 6 (male = 2, female = 4) were in the decision-making stage, and 4 (male = 0, female = 4) were 1 to 2 y postsurgery. Additional data were also collected from online blogs and forums on jaw surgery. The data analysis stages of grounded theory methodology were undertaken, including open and selective coding. Results: The study identified the central role of dental care professionals (DCPs) in several underlying processes associated with decision making, including legitimating, mediating, scheduling, projecting, and supporting patients’ decisions. Six categories were related to key aspects of decision making. These were awareness about their underlying dentofacial problems and treatment options available, the information available about the treatment, the temporality of when surgery would be undertaken, the motivations and expectation of patients, social support, and fear of the surgery, hospitalization, and potentially disliking their new face. Conclusion: The decision-making process for orthognathic treatment is complex, multifactorial, and heavily influenced by the role of DCPs in patient care. Understanding the magnitude of this role will enable DCPs to more clearly participate in improving patients’ decision-making process. The findings of this study can inform future quantitative studies. Knowledge Transfer Statement: The results of this study can be used both for informing clinical practice around enabling decision making for orthognathic treatment and also for designing future research. The findings can better inform clinicians about the importance of their role in the patients’ decision-making process for orthognathic treatment and the means to improve the patient experience. It is suggested that further research could be conducted to measure some of the key constructs identified within our grounded theory and assess how these change during the treatment process.

scholarly journals Tourism Network in Urban Agglomerated Destinations: Implications for Sustainable Tourism Destination Development through a Critical Literature Review

2020 ◽  
Vol 13 (1) ◽  
pp. 285
Author(s):  
Huanhuan Hua ◽  
Amare Wondirad
Keyword(s):  
Sustainable Development ◽  
Urban Tourism ◽  
Urban Agglomeration ◽  
Future Research ◽  
Tourism Destination ◽  
Research Fields ◽  
Research Themes ◽  
Research Architecture ◽  
Critical Literature

This study analyzes tourism network in urban agglomerated destinations and puts forth implications for future sustainable development through a critical and extensive review of related literature. First of all, with a bibliometric analysis of 2670 selected articles from three research fields of urban tourism, urban agglomeration tourism and tourism destination network, we analyzed their respective research themes and classified them accordingly. Then, the study further investigates the role of tourism network in urban agglomerated destinations by identifying the differences and connections between urban agglomeration tourism and urban tourism. Finally, a basic architecture is established for the study of tourism networks in urban agglomerated destinations context. Study findings highlight that urban agglomeration tourism emphasizes the interconnectivity and social network relationships. However, research on the destination network of urban agglomerations is limited, especially from the tourism development perspectives. Therefore, the evolution process, structural effects, determinants and dynamic mechanisms of the tourism network in urban agglomerated destination are among the opportunities for future research. Moreover, the research architecture shows that the network relationship emerges as a new direction for the study of urban agglomeration system to better integrate and harness destinations’ resources and thereby promote sustainable development in urban agglomerated areas.

scholarly journals Heart and Mind: Essential Components in Sound Decision-Making

2020 ◽  
Vol 4 (Supplement_1) ◽  
pp. 364-364
Author(s):  
Michaela Clark ◽  
Julie Hicks Patrick ◽  
Michaela Reardon
Keyword(s):  
Decision Making ◽  
Decision Quality ◽  
Cluster Solution ◽  
Cognitive Resources ◽  
Cluster Membership ◽  
Essential Components ◽  
Decision Making Processes ◽  
Affective Components ◽  
Heart And Mind

Abstract Consumer tasks permit an ecologically-valid context in which to examine the contributions of affective and cognitive resources to decision-making processes and outcomes. Although previous work shows that cognitive factors are important when individuals make decisions (Patrick et al., 2013; Queen et al.), the role of affective components is less clear. We examine these issues in two studies. Study 1 used data from 1000+ adults to inform a cluster analysis examining affective aspects (importance, meaningfulness) of making different types of decisions. A 4-cluster solution resulted. In Study 2, we used affective cluster membership and cognitive performance as predictors of experimental decision-making outcomes among a subset of participants (N = 60). Results of the regression (F(2, 40) = 6.51, p < .01, R2 = .25.) revealed that both the affective clusters (b = .37, p = .01) and cognitive ability (b = -.30, p = .04) uniquely contributed to the variance explained in decision quality. Age did not uniquely contribute. Results are discussed in the context of developing measures that enable us to move the field forward.

‘My mother thought upper secondary school was OK, but then my sibling said no’ - Young People's Perceptions of the Involvement of Parents and Siblings in their Future Choices

2016 ◽  
Vol 21 (1) ◽  
pp. 65-76 ◽  
Author(s):  
Sanna Aaltonen
Keyword(s):  
Decision Making ◽  
Young People ◽  
Vocational Education ◽  
Future Expectations ◽  
Older Brothers ◽  
Upper Secondary ◽  
Decision Making Processes ◽  
Support Programmes ◽  
People’S Perceptions

This paper seeks to contribute to the research on the role of the family in the educational decision-making of young people by highlighting two overlooked areas of study: vocational education and the role of siblings. It explores young, mainly working-class Finnish 15- to 17-year-olds’ future expectations and decision-making processes concerning the choice between the academic and vocational tracks by drawing on interviews with the young participants of targeted support programmes and their parents. The aim of the paper is to shed light both on how parents try to influence their children's post-school choices and on young people's perceptions of the influence that parents and older brothers and sisters had on their aspirations towards vocational education. The paper demonstrates how horizons for action and educational choices are influenced by family traditions and advice, but that the pieces of advice dispensed by parents and siblings are not necessarily in congruence with each other. The familial suggestions work as a point of reference which is acknowledged and reflected on in the young people's process of mapping and recognising their own preferences. The paper suggests that while the goals of parents and older siblings would not necessarily be upward mobility, but rather to help young people to make a decent choice within a sector corresponding to their own, it is important to acknowledge their influence as a resource valued by many young people.

scholarly journals AI-Enabled Sensing and Decision-Making for IoT Systems

Complexity ◽  
2021 ◽  
Vol 2021 ◽  
pp. 1-9
Author(s):  
Hao Qinxia ◽  
Shah Nazir ◽  
Ma Li ◽  
Habib Ullah ◽  
Wang Lianlian ◽  
...  
Keyword(s):  
Decision Making ◽  
Real Life ◽  
Research Community ◽  
Smart Sensors ◽  
Future Research ◽  
New Paradigm ◽  
Exclusion Criteria ◽  
Intelligent Devices ◽  
Research Questions

The influential stage of Internet of Things (IoT) has reformed all fields of life in general but specifically with the emergence of artificial intelligence (AI) has drawn the attention of researchers into a new paradigm of life standard. This revolution has been accepted around the globe for making life easier with the use of intelligent devices such as smart sensors, actuators, and many other devices. AI-enabled devices are more intelligent and capable of doing a specific task which saves a lot of resources and time. Different approaches are available in the existing literature to tackle diverse issues of real life based on AI and IoT systems. The role of decision-making has its own importance in the AI-enabled and IoT systems. In-depth knowledge of the existing literature is dire need of the research community to summarize the literature in effective way by which practitioners and researchers can benefit from the prevailing proofs and suggest new solutions for solving a particular problem of AI-enabled sensing and decision-making for the IoT system. To facilitate research community, the proposed study presents a systematic literature review of the existing literature, organizes the evidences in a systematic way, and then analyzes it for future research. The study reported the literature of the last 5 years based on the research questions, inclusion and exclusion criteria, and quality assessment of the selected study. Finally, derivations are drawn from the included paper for future research.

scholarly journals The voice of dwellers – developing a place brand by listening to its residents

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ulla Hakala
Keyword(s):  
Decision Making ◽  
Conceptual Development ◽  
Place Branding ◽  
Research Area ◽  
Content Type ◽  
Case Examples ◽  
Face To Face ◽  
Decision Making Processes ◽  
E Mail

Purpose Listening to the customers has long been a key phrase and success element in product branding. This paper aims to highlight the importance of listening to residents during the branding of a place. The study explores ways of listening to residents to ensure they are heard and also discusses the challenges and benefits related to place branding flowing from having residents participate in decision-making processes. Design/methodology/approach Listening to residents and offering opportunities to participate requires place branders to fully attend to, comprehend and respond to residents’ comments, requests, ideas and feedback. This study reports on how two Nordic cities – Turku and Helsinki – listen to their residents. The data used comprise face-to-face interviews, telephone and e-mail conversations and documentary material. Findings Residents should not be considered as one homogeneous target; participation options and channels should be adapted to the demographics and geographic issues of the different regions and resident groups. Research limitations/implications The role of residents and the importance of listening are crucial features in the emerging concept of inclusive place branding (Kavaratzis et al., 2017); its future conceptual development could benefit from the case examples at hand. Practical implications City authorities should listen to residents and provide them with opportunities to actively contribute to decision-making. Other cities could learn from the examples introduced in the paper. Originality/value This paper documents two Nordic examples of cities putting into practice a policy of listening to the residents, a previously neglected research area.

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