Management of Innovation in Small Service Companies

2014 ◽  
Vol 3 (1) ◽  
pp. 31-40 ◽  
Author(s):  
Eeva Aromaa ◽  
Päivi Eriksson
Keyword(s):  
Theoretical Approach ◽  
Innovation Management ◽  
Point Of View ◽  
Full Potential ◽  
Service Companies ◽  
Management Of Innovation ◽  
Methodological Tool ◽  
Practice Approach ◽  
Innovation Processes

The objective of our study is to explore how the innovation practice of a small service company can be identified and developed from the managerial point of view. The study is based on the intensive case study strategy utilizing observational and interview data. The analysis shows how a new theoretical approach (the practice approach) and a new methodological tool (the CODE-method) can be used in the study of innovation management. The results show that the innovation practice of the case company was based on five distinctive innovation processes initiated by different actors inside and outside of the company. Utilizing the full potential of these five processes would however require solving two problems: managing and organizing all five processes more efficiently and relaxing the CEO-centricity of the innovation practice.

scholarly journals USING THE SERVQUAL MODEL TO ASSESSMALL SERVICE QUALITY AND CUSTOMER SATISFACTION

2017 ◽  
Vol 14 (1) ◽  
pp. 82
Author(s):  
Larissa Maria Argollo de Arruda Falcão ◽  
Taciana De Barros Jerônimo ◽  
Fagner José Coutinho de Melo ◽  
Joas Tomaz de Aquino ◽  
Denise Dumke de Medeiros
Keyword(s):  
Point Of View ◽  
Service Performance ◽  
Level Of Service ◽  
Future Research ◽  
Good Service ◽  
Administrative Services ◽  
Service Companies ◽  
Basic Performance

This  paper  use  SERVQUAL measure  for  assessingthe  quality  of  the  administrative  services  in  a  large  mall,located in Brazil,  seen from the point of view of the currentservice  providers.  A questionnaire  was  used  to  interview 68service companies, and 5 CEO mall of this case of study. Twofactors were compared: the expectations and perceptions of theservice  providers,  the  comparison  enabled  the  strengths  andweaknesses of the quality perceived of the services offered bythe  mall  were  undertaken  as  a  case  study. Understand whatfeatures  and  level  of  service  must  have  in  order  to  meetconsumer needs, against on how consumers perceive the actualmall  performance  in  the  context  of  what  they  expected  to ensuring  good  service  to  classify  into  three  categories  offactors:  Basic,  Performance  and  Excitement.The  findings  ofthis study may prompt future research to create a new tool tohelp those managers and service companies in the process ofmaking decisions aimed at improving the strategic relationshipwith retail companies and thus to improve the quality of themall  services.  One  contribution  of  this  study  is  the  simpleproposed model used to understanding how quality processesaffect each organizational dimension of service performance.

Natan: a case study for development

2012 ◽  
Vol 3 (1) ◽  
pp. 41-44
Author(s):  
Michael Rabiger
Keyword(s):  
Point Of View ◽  
Full Potential ◽  
Main Character ◽  
Project Development ◽  
Dramatic Form ◽  
Interrogation Techniques

This film makes an ideal classroom vehicle for discussing three-act structure; dramatic form and its terminology; the principles of characterization; point of view and style options; and the need for a main character to develop. It also helps in teaching the interrogation techniques of project development that professionals use to extend a story to its full potential.

scholarly journals Improving the performance of organizational innovation processes by applying the Six Sigma methodology

2020 ◽  
Vol 14 (1) ◽  
pp. 1098-1108
Author(s):  
Ana Maria Ifrim ◽  
Gabriela Elena Biţan ◽  
Dorin Maier ◽  
Teodora Elena Fogoroş
Keyword(s):  
Six Sigma ◽  
Impact Analysis ◽  
Organizational Innovation ◽  
Positive Impact ◽  
Innovation Management ◽  
Point Of View ◽  
Statistical Point ◽  
Six Sigma Methodology ◽  
The Impact ◽  
Innovation Processes

AbstractThe purpose of this paper is to integrate the concept of innovation management with the Six Sigma methodology, focusing on the impact analysis of the quality management principles on the organizational innovation processes. To achieve this objective, the DMAIC methodology was used – define (D), measure (M), analyze (A), improve (I) and control (C). Based on this methodology by introducing innovation in the improvement phase of the DMAIC model, we developed the model called DMAIC - IM (DMAIC - Innovation Management model). A case study related to the implementation of the DMAIC-IM Model was carried out within a company that produces and sells products for the automotive industry. Thus, the performances of the processes were measured, the obtained values were compared with the ideal values from a statistical point of view and the methods for eliminating the variations were identified. Also, the critical factors of the innovation success of organizations were analyzed resulting ways to remove the obstacles that lead to this success. According to the research results, the application of the Six Sigma methodology has a positive impact on the performance of the organizational innovation processes. The proposed solution has a set of indicators and can help organizations to improve their system of evaluating the innovation processes performances.

INNOVATING WITH DOMINANT SUPPLIERS: LESSONS FROM THE RACE FOR LASER LIGHT

2019 ◽  
Vol 24 (01) ◽  
pp. 2050008 ◽  
Author(s):  
JANINA MILENA GOLDBERG ◽  
HOLGER SCHIELE
Keyword(s):  
Social Exchange ◽  
Social Exchange Theory ◽  
Innovation Management ◽  
Innovation Process ◽  
Management Processes ◽  
Speed Up ◽  
Different Order ◽  
Innovation Processes

Traditionally, manufacturers could usually choose from several suppliers who would be more than willing to engage in innovation processes with them. However, more often the situation arises that a supplier has a dominant position because of a clear leadership or even exclusivity in a certain technology. How should the buying companies handle such situations when a supplier can choose the customer to collaborate with, rather than cueing in front of the customer’s door? This paper focuses on how a buying company may best handle this situation of innovating with dominant suppliers. The methodology used is a case study that compares, from an original equipment manufacturer’s perspective, two implemented supplier innovations with different expirations — a success case and a failure. Findings lead to three main propositions: First, firms may benefit from carefully analysing and designing the buyer–supplier constellation in innovation processes and not only the quality of the innovation. Drawing back on attractiveness theory grounded in social exchange theory may provide clues on how to do so. Second, in case of a dominant supplier situation, traditional innovation management processes may fail and need to be amended by a dedicated innovation process with a different order of steps. In the case of supplier dominance, it is essential to first analyse the supplier constellation, and then make the decision for the innovation path to follow — and not the other way around. Third, in the fight for getting access to a supplier’s innovation, a speed-up process with the buying company may be a tool for outperforming other buyers competing for the same supplier.

The Composer's Eye: Focalizing Judith in the Cantatas by Jacquet de La Guerre and Brossard

2012 ◽  
Vol 9 (1) ◽  
pp. 9-45
Author(s):  
Michele Cabrini
Keyword(s):  
Literary Theory ◽  
Visual Art ◽  
Theoretical Framework ◽  
Point Of View ◽  
Methodological Tool ◽  
Musical Representations ◽  
The Subject ◽  
Artemisia Gentileschi ◽  
Compositional Approaches

ABSTRACTWith its intense drama and marked eroticism, the story of Judith's slaying of Holofernes was often represented in baroque visual art and music. The overwhelming majority of musical representations are found in oratorios, with only three cantatas known to have been devoted to the subject. The oratorio's dramatic framework was suited for emphasizing Judith's multifaceted figure through character depiction, contrast and conflict, while the cantata's epic nature and lack of direct character intervention made staging conflict in that genre more difficult. Yet precisely because of these limitations, the cantata constitutes a revealing case study for exploring the strategies composers employed to give agency to Judith.This article focuses on the baroque cantata settings of the Judith story by Sébastien de Brossard and Élisabeth Jacquet de La Guerre (both from about 1708, both based on a text by La Motte). To illustrate their differing perspectives on Judith, I employ the concept of focalization – used in literary theory to mean point of view or filtered perspective – as a theoretical framework. The well-known Judith paintings by Caravaggio and Artemisia Gentileschi (the so-called Uffizi Judith) provide a lucid example of focalization through the differing perspectives of the two maidservants and offer a valuable methodological tool for understanding the two differing compositional approaches. Whereas Brossard follows La Motte's narrative dutifully by emphasizing swiftness of action at the expense of character depiction, Jacquet de La Guerre bypasses it through instrumental accompaniments and independent symphonies that give voice to Judith, despite a text that downplays her character.

scholarly journals Management of the Company’s Innovation Development: The Case for Polish Enterprises

2021 ◽  
Vol 14 (4) ◽  
pp. 156
Author(s):  
Marek Dziura ◽  
Tomasz Rojek
Keyword(s):  
Innovation Management ◽  
Computer Assisted ◽  
The European Union ◽  
Innovation Development ◽  
Country Level ◽  
Management Of Innovation ◽  
Measurement Results ◽  
Functional Areas ◽  
A Company ◽  
Innovation Processes

Management of innovation processes in a company is a field that is still not sufficiently researched and applied in practice. Managers in companies often do not know about modern techniques and design tools for creating innovation processes and about the possibility of their effective usage for management and in decision-making conditions. Therefore the main aim of the paper is to present contemporary theoretical and practical achievements in the field of innovation management, which focus on the area of innovation processes and emphasize the possibilities of managing innovation processes in business. The practical purpose of this study was to analyze the state and development of innovativeness of a selected group of Polish enterprises. The following methods were used in the work: a critical analysis of the literature, deductive methods, CAWI method (Computer Assisted Web Interview), and synthesis of measurement results of analytical indicators in selected functional areas of the studied enterprises. The conclusion was that for several years, it is clearly visible that a small group of innovative companies has formed in Poland that constantly increases its expenditure on innovative activities including research and development. In addition, the expenditures incurred are at a very decent level when compared to the European Union (EU) average, which suggests that these companies are competitive not only at the country level, but also outside it.

scholarly journals Permodelan Materi Pengajaran Mata Kuliah Ergonomi pada Program Product Design Engineering

2020 ◽  
Vol 2 (3) ◽  
pp. 107-114
Author(s):  
Erwin Rezasyah ◽  
Reiko Sarah Pradita ◽  
Maria Annissa Laetitia Vheran Loekitodisastro ◽  
Calista Angeline ◽  
Dave Mangindaan
Keyword(s):  
Product Design ◽  
Design Thinking ◽  
Teaching Method ◽  
Point Of View ◽  
Design Engineering ◽  
Laboratory Practice ◽  
Teaching Plan ◽  
Practice Approach ◽  
The Media

The subject of Ergonomics serves as an important part on the education for Product Design Engineering, in which it sets the fundamental understanding for future engineers over the human aspect in engineered a new product. The teaching method of Ergonomics using theoretical approach, followed by laboratory practice to simulate the approach on improving a product or system from the human point of view as user. However, in the context of Product Design Engineering that seeks an output in form of a product solution the approach used in Ergonomics teaching may not be reaching the level of prototyping that can represent a tangible solution. This paper is discussing an alternate approach of applying Project-based model for teaching Ergonomics with aim to produce an output of conceptual product to materialize the Ergonomics improvement parameters resulted from the theoretical and laboratory practice approach initially conducted from the previous approach. The adoption of Design Thinking method into the teaching plan was being introduced as a mean of allowing a direct and practical way of leading the process up to prototyping phase and thus setting up a platform for further improvement. The case study was deducted from the teaching subject of Human-Integrated Systems class by utilizing the ongoing teaching plan as the media for introducing the new approach.

scholarly journals Perception of Intelligent Packaging in the Context of Bioeconomy

2020 ◽  
Vol 30 (3) ◽  
pp. 77-89
Author(s):  
Loučanová Erika ◽  
Parobek Ján ◽  
Nosáľová Martina ◽  
Ana Dopico ◽  
Hupková Daniela
Keyword(s):  
Sustainable Development Goals ◽  
Point Of View ◽  
Kano Model ◽  
Intelligent Packaging ◽  
Management Of Innovation ◽  
Key Sectors ◽  
Ecological Innovation ◽  
Development Goals ◽  
Packaging Industry ◽  
Innovation Processes

AbstractThe research of new intelligent features has shown huge potential to optimize the supply chain and enhance consumer consciousness of product utilization. The implementation of bioeconomy principles in all sectors is essential in seeking to achieve Sustainable Development Goals. Innovation in the packaging industry can be considered as one of the key sectors in this approach. The study deals with the evaluation of the perception of intelligent packaging in Slovakia as ecological innovations through the Kano model. The results indicate that customer awareness of intelligent packaging as ecological innovation in the context bioeconomy is still at a low level in Slovakia. Hdgdgdsgowever, from the point of view of intelligent packaging, Slovak customers represent a key element of stakeholders for the management of innovation processes towards bioeconomy criteria.

Innovation Policies in Managing Growth for High-Tech Companies

2015 ◽  
Vol 6 (4) ◽  
pp. 33-42 ◽  
Author(s):  
Belle Selene Xia
Keyword(s):  
Innovation Management ◽  
Point Of View ◽  
High Tech ◽  
Performance Review ◽  
S Curve ◽  
New Research ◽  
The Cost ◽  
Regular Review ◽  
Innovation Policies

Given the high percentage of turnover invested in R&D, the cost structure and segmentation of investment in high-tech firms necessitate regular review of resource allocation. For high-tech firms, the vital importance of innovation management is one of the building stones of a successful business. The key question remains how innovations can be managed throughout the S-curve of technological performance from the strategic point of view? The aim of this study is to capture an innovation framework for high-tech firms enabling them to actualize the value of technological breakthroughs based on a case study. The author's results are performance-driven. She will address some of the causes behind a technological failure along with its impact on the firm's profit margins. Based on the management insights of her case company, the author sees that innovation policies in high-tech companies can be dissected into four main management phases: sources, formulation, execution and maintenance. New research opportunities are opened in the performance review of technological innovations for listed companies.

MANAGING WITHIN DISTRIBUTED INNOVATION NETWORKS

2007 ◽  
Vol 11 (03) ◽  
pp. 397-416 ◽  
Author(s):  
LAWRENCE DOOLEY ◽  
DAVID O'SULLIVAN
Keyword(s):  
Innovation Management ◽  
Innovation Networks ◽  
Distributed Network ◽  
Effective Management ◽  
Management Of Innovation ◽  
New Challenges ◽  
The Individual ◽  
Business Competitiveness ◽  
Relational Capabilities

Business competitiveness and sustainability depends on the effective management of innovation. To be effective, innovation needs to take place within every area of an organisation and by association within organisational networks that include key suppliers, customers and other strategic partners. Distributed innovation management is the process of managing innovation both within and across networks of organisations that have come together to co-design, co-produce and co-service the needs of customers. As innovation collaboration spreads outside the reporting structures of any one organisation, its management faces new challenges that must be addressed if collaboration is to be successful. This paper presents a discussion on the relational capabilities that need to be nurtured if distributed innovation management is to occur. It introduces an integrated framework and tools to support innovation from the individual employees to the distributed network level. Finally, it presents a case study of distributed innovation between a consortium of six organisations within the biotechnology area.

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