scholarly journals Public perception of NHS general practice during the first six months of the COVID-19 pandemic in England

F1000Research ◽  
2021 ◽  
Vol 10 ◽  
pp. 279
Author(s):  
Lorna J. Duncan ◽  
Kelly F.D. Cheng
Keyword(s):  
General Practice ◽  
Public Perception ◽  
Control Measures ◽  
Remote Consultation ◽  
Face To Face ◽  
The Public ◽  
Practice Models ◽  
Survey Participation ◽  
Healthcare Communication ◽  
Insight Into

Background: In March 2020, the delivery of NHS general practice consultations was rapidly modified to mitigate against the spread of COVID-19. Remote triage and consultations became the default, with adapted models for face-to-face contact if clinically required. This study aimed to gain insight into public perception of these adaptations. Methods: Two online surveys were developed, then conducted between August and September 2020. Survey A, open to anyone receiving details of it, considered respondents’ experiences of healthcare contacts since March 2020, and their understanding of the adapted delivery. Survey B, open to survey A respondents only, then considered how healthcare communication had been received and individual preferences for this. Survey participation was voluntary. Results: The views and experiences of 150 members of the public were obtained. 105 had considered contacting general practice, although half avoided this or delayed doing so for longer than usual. While some patients did so ‘to help the NHS’, others experienced reduced access for a variety of reasons including COVID-19 safety concerns. Some however reported benefitting from remote consultation availability and regular texts/emails from their practice. 68% (102/150) of respondents were unaware that patients with COVID-19 were seen separately from other patients during general practice appointments. 27% of those in survey B who had avoided or delayed contact said they would have felt more comfortable contacting general practice had they known about this. Conclusions: Experience and use of the adapted general practice models varied. Some patients felt their access to healthcare was reduced, often due to technological requirements. For some who found attending face-to-face appointments difficult logistically however, remote contact was advantageous. Most patients surveyed were unaware of the COVID-19 control measures in place during face-to-face general practice consultations. Assessment of adapted delivery model accessibility and clearer public messaging about the changes may help reduce inequalities.

scholarly journals Public perception of NHS general practice during the first six months of the COVID-19 pandemic in England

F1000Research ◽  
2021 ◽  
Vol 10 ◽  
pp. 279 ◽  
Author(s):  
Lorna J. Duncan ◽  
Kelly F.D. Cheng
Keyword(s):  
General Practice ◽  
Public Perception ◽  
Control Measures ◽  
Remote Consultation ◽  
Face To Face ◽  
The Public ◽  
Practice Models ◽  
Survey Participation ◽  
Healthcare Communication ◽  
Insight Into

Background: In March 2020, the delivery of NHS general practice consultations was rapidly modified to mitigate the spread of COVID-19. Remote triage and consultations became the default, with adapted models for face-to-face contact if clinically required. This study aimed to gain insight into public perception of these adaptations. Methods: Two online surveys were developed, and conducted in August and September 2020. Survey A, open to adults (>18 years) receiving the link to it, considered respondents’ perspectives on healthcare contacts since March 2020, and their understanding of the adapted delivery. Survey B, open to survey A respondents only, then considered how healthcare communication had been received and individual preferences for this. Survey participation was voluntary. Results: The perceptions of 150 members of the public were obtained. 105 had considered contacting general practice, although half avoided this or delayed doing so for longer than usual. While some patients did so ‘to help the NHS’, others experienced reduced access for reasons including concerns about telephone consultations and about COVID-19 safety. Some however reported benefitting from remote consultation availability and regular texts/emails from their practice. 68% (102/150) of respondents were unaware that patients with COVID-19 were seen separately from other patients during general practice appointments. 27% in survey B who had avoided or delayed contact said they would have felt more comfortable contacting general practice had they known this. Conclusions: Experience and use of the adapted general practice models varied. Some patients felt their access to healthcare was reduced, often due to technological requirements. For some who found attending face-to-face appointments difficult however, remote contact was advantageous. Most of those surveyed were unaware of the COVID-19 control measures in place during face-to-face general practice consultations. Assessment of adapted delivery model accessibility and clearer public messaging about the changes may help reduce inequalities.

Assessing public perception of odours in a community: case of Ayigya Zongo, an urban poor community in Ghana

2015 ◽  
Vol 5 (2) ◽  
pp. 244-251 ◽  
Author(s):  
Kobina Afful ◽  
Sampson Oduro-Kwarteng ◽  
Esi Awuah
Keyword(s):  
Urban Poor ◽  
Public Perception ◽  
Waste Water Treatment ◽  
Control Measures ◽  
Baseline Survey ◽  
Face To Face ◽  
The Public ◽  
Current Trends ◽  
Interview Survey ◽  
Odour Control

Malodour has been identified as a barrier to utilization of sanitation facilities. It is generally recognized that for effective odour control measures to be implemented, the problem must first be quantified. With today's increasing levels of development, odour nuisance has become a major environmental issue. Citizen complaints about and reaction to odours caused by landfills (including refuse dump sites), waste water treatment plants (most of which are non-functional), public (communal) toilets, industrial processes, and other sources have made it difficult to secure sites for such facilities. Current trends show a community impact approach based on citizen involvement. This paper discusses a rapid baseline survey carried out as part of a community odour annoyance study conducted in Ayigya Zongo, an urban poor community in the Kumasi Metropolis in Ghana. The study quantified the public perception (impact) of all odours in the community through a face-to-face interview survey utilizing a structured questionnaire protocol. Responses from the survey were analysed with SPSS software program (version 20.0). Methods, results, and conclusions of the study are each discussed.

scholarly journals Elderly acceptance of telemedicine use in Hong Kong during and after the COVID-19 pandemic: a cross-sectional cohort survey

2021 ◽  
Author(s):  
Maxwell Chun Yin Choi ◽  
Shing Him Chu ◽  
Lok Lam Siu ◽  
Anakin Gajy Tse ◽  
Justin Che Yuen Wu ◽  
...  
Keyword(s):  
Hong Kong ◽  
Public Perception ◽  
The Elderly ◽  
Government Support ◽  
Regression Analyses ◽  
Cross Sectional ◽  
Face To Face ◽  
The Public ◽  
Pros And Cons ◽  
Multivariable Regression

Background Telemedicine services worldwide have experienced an unprecedented boom since the beginning of the COVID-19 pandemic. Multiple studies have noted telemedicine as an effective alternative to traditional face-to-face management of patients. This study provides insight into public perception and impression of telemedicine in Hong Kong, specifically among the elderly who are the most vulnerable to COVID-19. Methods Face-to-face surveys were conducted on elderly relatives of current medical students at the Chinese University of Hong Kong who were aged ≥ 60 years. The survey included socio-demographic details; past medical history; and concerns towards telemedicine use. Univariate and multivariable regression analyses were conducted to examine statistically significant associations. The primary outcomes are consideration of telemedicine use during: (1) a severe outbreak; and (2) after the COVID-19 pandemic. Results 109 surveys were conducted. Multivariable regression analyses revealed that expectation of government subsidies for telemedicine services was the strongest common driver, and also the only positive independent predictors of telemedicine use for both during a severe outbreak, as well as after the COVID-19 pandemic. No negative independent predictors of telemedicine use during severe outbreak were found. Negative independent predictors of telemedicine use after the COVID-19 pandemic included old age, and living in the New Territories. Conclusions Government support such as telemedicine-specific subsidies will be crucial in promoting telemedicine use in Hong Kong both during a severe outbreak and after the current COVID-19 pandemic. Robust dissemination of information regarding the pros and cons of telemedicine towards the public, especially towards the elderly population, is warranted.

Differing services, rising expectations, and greater demands

2014 ◽  
Vol 37 (1) ◽  
pp. 170-189 ◽  
Author(s):  
T.K. Vinod Kumar
Keyword(s):  
Community Policing ◽  
Design Methodology ◽  
Public Perception ◽  
Police Performance ◽  
Content Type ◽  
The Public ◽  
Dependent Variables ◽  
Perception Of Police ◽  
The City ◽  
Insight Into

Purpose – The purpose of this paper is to examine the factors that impact assessment of police performance across the two types of policing methods, and explains the differing police public dynamics at the field level. Design/methodology/approach – This paper examines the varying police public dynamics in areas with and without community policing. For this purpose data were obtained from a survey conducted in the City of Calicut where the Janamaitri community policing program was implemented in some of the police stations. To obtain a contrasting perspective in areas without community policing, survey was also conducted in areas where community policing was not conducted. The method adopted in this study is to map people's perception of police performance and factors impacting it across the two areas and compare the same. The comparison is done by examining the OLS regression in the two areas with same independent and dependent variables, and explaining similarities and contrasts in trends. Findings – It concludes that while community policing has great advantages over conventional policing, it has the challenge of increasing expectation among the public and diminishing impact of certain factors that are relevant in conventional police service delivery mechanisms. Originality/value – There is one of the first studies comparing and analyzing the differing police public dynamics in areas with community policing and areas with conventional policing. It provides an insight into how public perception of police is formed in these differing environments.

scholarly journals Taxonomy at Face Value: An assessment of entomological postage stamps as effective teaching aids for science educators

2021 ◽  
Vol 7 ◽  
Author(s):  
Vazrick Nazari
Keyword(s):  
Effective Teaching ◽  
Public Perception ◽  
Scientific Information ◽  
Control Measures ◽  
The Public ◽  
Primary And Secondary Education ◽  
Teaching Aids ◽  
Postage Stamps ◽  
Other Information ◽  
Science Educators

Entomological postage stamps are unique means of communication of science with the public and have been suggested as effective teaching tools in primary and secondary education. A survey of the taxonomic and other information contained on insect- and arachnid-themed stamps issued globally from 1891 to 2020 reveals that 30% of these stamps contain various errors and are scientifically unreliable. In addition, representations of insects are highly biased towards only two orders (Lepidoptera and Odonata), while other mega-diverse orders (e.g. Coleoptera, Diptera, Hymenoptera) are poorly represented or not represented at all. This phenomenon can negatively affect public perception of priorities in biodiversity and conservation. Standardization of taxonomic information on entomological stamps and implementation of rigorous quality control measures are encouraged to assure dissemination of accurate scientific information.

scholarly journals Public Awareness, Usage, and Predictors for the Use of Doctor Rating Websites: Cross-Sectional Study in England (Preprint)

2018 ◽  
Author(s):  
Salma Patel ◽  
Rebecca Cain ◽  
Kevin Neailey ◽  
Lucy Hooberman
Keyword(s):  
General Practice ◽  
Patient Experience ◽  
Public Awareness ◽  
Cross Sectional Study ◽  
Patient Choice ◽  
Cross Sectional ◽  
Face To Face ◽  
The Public ◽  
Patient Feedback ◽  
The Future

BACKGROUND With the advent and popularity of social media and consumer rating websites, as well as the emergence of the digitally engaged patient, there has been an increased interest in doctor rating websites or online patient feedback websites, both inside and outside academia. However, there is very little known about how the public across England views such rating websites as a mode to give patient experience feedback. OBJECTIVE The aim of the overall study was to measure and understand public awareness, usage, and attitudes towards doctor rating websites as a mode to give experiential feedback about GPs in general practice in England. This paper reports on the findings of one of the aims of the study, which was to measure public awareness, current usage and future consideration of usage of online patient feedback websites, within the context of other feedback methods, This could allow the value of online patient feedback websites to be determined from the patients’ perspective. METHODS A mixed methods population questionnaire was designed, validated and implemented face-to-face using a cross-sectional design with a representative sample of the public (n=844) in England. The results of the questionnaire were analyzed using chi-square tests, binomial logistic regressions, and content analysis. The qualitative results will be reported elsewhere. RESULTS Public awareness of online patient feedback websites as a channel to leave experiential feedback about GPs was found to be low at 15.2% (128/844). However, usage and future consideration to use online patient feedback websites were found to be extremely low, with current patient usage at just 0.4% (3/844), and patient intention to use online patient feedback in the future at 17.8% (150/844). Furthermore, only 4.0-5.0% of those who would consider leaving feedback about a GP in the future selected doctor rating websites as their most preferred method; more than half of patients said they would consider leaving feedback about GPs using another method, but not using an online patient feedback website. CONCLUSIONS The findings suggest that online patient feedback websites may not be an effective channel for collecting feedback on patient experience in general practice. Feedback on online patient feedback websites is not likely to be representative of the patient experience in the near future, challenging the use of online patient feedback not just as a mode for collecting patient experience data, but for patient choice and monitoring too. We recommend the National Health Service channels its investment and resources towards providing more direct and private feedback methods in general practice (such as opportunities for face-to-face feedback, email-based feedback, and web-based private feedback forms), as these are currently much more likely to be used by the majority of patients in England.

Positive perception of stem cells for neurological conditions: results from an Australian public forum

2021 ◽  
Vol 16 (4) ◽  
pp. 347-357
Author(s):  
Megan Finch-Edmondson ◽  
Madison CB Paton ◽  
Claire Galea ◽  
Genevieve Cowie ◽  
Nadia Badawi ◽  
...  
Keyword(s):  
Stem Cells ◽  
Stem Cell ◽  
Public Perception ◽  
Positive Perception ◽  
The Public ◽  
Great Hope ◽  
Neurological Conditions ◽  
Stem Cell Treatment ◽  
Insight Into ◽  
High Support

Background: Stem cells offer great hope and promise as a potential treatment for human diseases. The aim of this study was to gain insight into the public perception of stem cells for neurological conditions. Materials & methods: A paper-based questionnaire was administered to all attendees of a free, public stem cell forum. Results: Of 203 respondents, >95% believe that stem cells have the potential to treat neurological conditions. There was also high support (92%) for the use of embryonic/fetally derived cells, and 67% of respondents indicated a high likelihood to participate in a clinical trial of stem cell treatment(s), indicating overall support for research and translation. Conclusion: Our data demonstrates a positive perception of stem cell treatments for neurological conditions in our cohort.

‘Truth in Advertising’: The Impossible Dream?

2006 ◽  
Vol 119 (1) ◽  
pp. 124-137
Author(s):  
Robert Crawford
Keyword(s):  
Twentieth Century ◽  
Public Perception ◽  
Advertising Industry ◽  
High Point ◽  
The Public ◽  
Early Twentieth Century ◽  
Technological Developments ◽  
Insight Into ◽  
The Way

For an industry that deals with the public perception of images, it perhaps ironic that advertising itself has long suffered from a severe image problem. The industry has long been equated with exaggerations, distortions and falsities. Critics and the industry alike have looked to the possibility of truth in advertising to redeem its reputation. The discourse of truth in advertising that occurred in the advertising industry ranks during the early twentieth century provides a revealing insight into the way that the ‘magic system’ of advertising has been constructed. Reaching a high point in the 1920s, concerns about truth would recede over the course of the 1930s and 1940s as the industry moved to embrace new forms of technology. By examining the rise and fall of this discourse, this paper reveals the advertising industry's fervent desire to improve advertising's status whilst illustrating the way in which technological developments not only affected the industry, but also its ability to ever be completely truthful.

scholarly journals Toward behavioural climate policy: Framing of carbon pricing policy has deep effects on Canadian attitudes and behaviours

2019 ◽  
Author(s):  
Matthew Martin ◽  
Jayden Rae ◽  
Brooke Struck ◽  
Sekoul Krastev
Keyword(s):  
Political Communication ◽  
Public Perception ◽  
Consumer Behaviour ◽  
Carbon Taxes ◽  
Pricing Policy ◽  
Carbon Pricing ◽  
Policy Framing ◽  
The Public ◽  
Lump Sum ◽  
Insight Into

This study looked at the effects of framing and payment structure on the public reception of acarbon pricing policy. The study closely mirrored the design of the Federal backstop of the Pan-Canadian Framework, under which consumers receive a direct payment to offset the carbon taxes collected in their province. There were four key findings. First, framing the payment as an “incentive” increased the likelihood of consumers spending their return on green renovations as opposed to everyday purchases. Alternatively, calling the payment a “rebate” pushed people towards spending the money on everyday expenses.Second, if the policy was designed so that payments were disbursed monthly in smaller amounts, they were more likely to be spent on everyday purchases. Conversely, annual lump sum payments were more likely to be allocated towards savings. Third, there was an interaction effect between framing the payment as a “dividend” and the lump sum annual payment structure; in this case, consumers were much more likely to put the money towards savings. Finally, in terms of public perception of the policy, framing it as an “incentive” led to the most positive response, notably in terms of how well the policy reflects on Canada’s image and its alignment with Canadian values. These findings offer insight into how the use of different language to describe a carbon pricing policy, and the use of different payment schedules, can affect what consumers would spend their rebates on and their perception of the policy. How to frame public policy issues advantageously is an important part of political communication. These preliminary findings offer insight into how a carbon pricing policy can be framed and structured so as to promote the changes in consumer behaviour that the policy seeks to bring about.

Response Rates in Online Surveys With Affective Disorder Participants

2020 ◽  
Vol 228 (1) ◽  
pp. 14-24 ◽  
Author(s):  
Tanja Burgard ◽  
Michael Bošnjak ◽  
Nadine Wedderhoff
Keyword(s):  
Meta Analysis ◽  
Response Rates ◽  
Contact Mode ◽  
General Anxiety Disorder ◽  
General Anxiety ◽  
Face To Face ◽  
Survey Participation ◽  
The Mean ◽  
Design Characteristics ◽  
E Mail

Abstract. A meta-analysis was performed to determine whether response rates to online psychology surveys have decreased over time and the effect of specific design characteristics (contact mode, burden of participation, and incentives) on response rates. The meta-analysis is restricted to samples of adults with depression or general anxiety disorder. Time and study design effects are tested using mixed-effects meta-regressions as implemented in the metafor package in R. The mean response rate of the 20 studies fulfilling our meta-analytic inclusion criteria is approximately 43%. Response rates are lower in more recently conducted surveys and in surveys employing longer questionnaires. Furthermore, we found that personal invitations, for example, via telephone or face-to-face contacts, yielded higher response rates compared to e-mail invitations. As predicted by sensitivity reinforcement theory, no effect of incentives on survey participation in this specific group (scoring high on neuroticism) could be observed.

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