Mediation Competence of the Manager as a Tool for Efficient Staff Management

10.12737/3529 ◽  
2014 ◽  
Vol 3 (2) ◽  
pp. 25-29 ◽  
Author(s):  
Орлова ◽  
L. Orlova
Keyword(s):  
Conflict Resolution ◽  
Conflict Management ◽  
Organization Development ◽  
Professional Activity ◽  
Staff Management ◽  
Non Profit ◽  
Vital Importance ◽  
Conflict Processes ◽  
Conflict Situations ◽  
New Form

The article shows a model of conflict management as a new form of managing the conflict situations. Managing the conflict processes becomes of vital importance for managers, since the potential of conflicts is constantly increasing. Professional conflict resolution is one of the tasks of the manager. Thus, mediation is seen as conflict management, oriented at organization development. Mediation is increasingly being implemented in the sphere of professional activity — in disputes between employees of companies and non-profit organizations, during conflicts between employers and their employees, as well as in case of disputes between companies, such as between customers and suppliers. The article discusses the most important competences of a professional leader, using which, the leader ensures a productive promotion of his employees.

scholarly journals Conflict resolution in secondary schools in the Phoenix area : management training strategies

2000 ◽  
Author(s):  
◽  
Barathwanth Biputh
Keyword(s):  
Conflict Resolution ◽  
Conflict Management ◽  
Management Training ◽  
Literature Survey ◽  
Third Party ◽  
Theoretical Understanding ◽  
Human Relationships ◽  
Conflict Situations ◽  
Conflict Handling ◽  
The Phoenix

This study focused on conflict resolution in multi-racial , co-educational schools in the Phoenix region and the development of strategies for the training of management and staff to resolve conflict. It has been observed that principals in the Phoenix region frequently seek the intervention of third party adjudicators to resolve conflicts experienced at schools . This often prevents the timeous and expeditious resolution of conflicts . The inability to resolve conflict judiciously impinges on job satisfaction, productivity and human relationships in schools. A literature survey of conflict revealed that conflict in organisations is endemic and inevitable . Conflicts at work, when dealt with systematically , can have positive rather than destructive effects. It is the writer's belief that conflict can be reduced or eliminated if there is a conflict resolution programme in schools which is designed to train both management and staff in conflict resolution. The writer provided a theoretical understanding of conflict through an analysis of the underlying dynamics of conflict , the effects of organisational conflict and the conflict process. The various levels and areas of conflict in schools were examined. The research examined three approaches to conflict management , evaluated the various conflict handling styles and applied these strategies to conflict situations experienced at schools.

scholarly journals Conflict management impact on the employee productivity

2021 ◽  
Vol 111 ◽  
pp. 01010
Author(s):  
Nino Paresashvili ◽  
Teona Maisuradze ◽  
Badri Gechbaia ◽  
Lidija Weis ◽  
Viktor Koval
Keyword(s):  
Developing Countries ◽  
Conflict Resolution ◽  
Conflict Management ◽  
Significant Influence ◽  
External Factors ◽  
Daily Routine ◽  
Employee Productivity ◽  
Factors Influencing ◽  
Conflict Situations

Conflict management is one of the major skill that has a significant influence on the tasks employee have to perform daily bases. Conflict is unavoidable in daily routine of the organizations. Its importance is increased in the developing countries like Georgia as external factors make people to work in more unpredictable situations. This article is based on the research conducted in Georgia, shows main challenges, trends and understanding of conflict management, shows results and offers recommendations how to make employees more productive by managing it effectively. Objectives: This study aimed to evaluate main challenges of conflict management, its impact on employee and organization productivity in Georgia, make conclusions and give recommendations to managers and employees how to deal with the conflict situations and improve constructive outcomes. Other factors influencing productivity connected to conflict management were also investigated. Results: Results has shown that conflict management understanding is quite low in Georgian organizations, as well as the constructive and destructive outcomes of it. Reasons of conflict is mainly improper distribution of functions and duties. Employees prefer to use collaborating style for conflict resolution.

When Essentialism Facilitates Intergroup Conflict Resolution: The Positive Role of Perspective-Taking

2019 ◽  
Vol 50 (4) ◽  
pp. 483-507 ◽  
Author(s):  
Donna J. Yao ◽  
Melody M. Chao ◽  
Angela K.-y. Leung
Keyword(s):  
Conflict Resolution ◽  
Conflict Management ◽  
Perspective Taking ◽  
Positive Role ◽  
Intragroup Conflict ◽  
Constructive Conflict ◽  
Conflict Situations ◽  
Negative Effect ◽  
Intergroup Conflicts

Essentialism, a fundamental belief of the fixedness of social group essences, is often associated with negative intergroup outcomes. However, research is yet to explore the role of essentialism in intergroup conflicts, despite their prevalence. To address this gap, we conducted the first direct examination on how essentialism influences conflict management toward out-group members. Moreover, we examined perspective-taking as a positive factor in improving conflict management among essentialist individuals relative to their non-essentialist counterparts in intergroup contexts. Results across three experiments provided little support to the negative effect of essentialism on intergroup (vs. intragroup) conflict management. Yet, we found that perspective-taking promoted the use of problem solving and improved one’s own gain and the dyad’s joint gain among essentialist individuals, but not non-essentialist individuals, in intergroup (vs. intragroup) conflict situations. This research suggests that when coupled with perspective-taking, essentialism can promote constructive conflict resolution in intergroup contexts.

scholarly journals Experience in Implementing a Practice-Oriented Programme for Retraining Mediators for Education and the Social Sphere

2020 ◽  
pp. 1466-1480
Author(s):  
Vera V. Korshunova ◽  
Elena A. Birkun
Keyword(s):  
Conflict Resolution ◽  
Conflict Management ◽  
Educational Process ◽  
Professional Activity ◽  
Krasnoyarsk Krai ◽  
School Of Education ◽  
Social Sphere ◽  
Research Activities ◽  
The Social ◽  
Education Psychology

The relevance of the present study is confirmed by an order for retraining specialists for education and the social sphere who can act as mediators and form a culture of peaceful conflict resolution in a multicultural environment. The article analyses and highlights employers’ demands for the mediation competence formation among the participants of the educational space of the Krasnoyarsk Krai. In this context, the authors disclose practical aspects of the mediation competence formation in the process of professional training of future mediators and specialists of school mediation services at the federal university. Based on the analysis of specific features of mediators professional activity, the results of a survey of specialists in the social sphere, as well as experience of training students majoring in pedagogy at the federal university, a model of a practice-oriented programme for retraining mediators for education and the social sphere of the Krasnoyarsk Krai has been proposed. The programme is implemented on the basis of the Centre for Mediation in Education of the School of Education, Psychology and Sociology of Siberian Federal University, in the networking between educational organisations and professional communities. The retraining programme considers the needs of the multinational Siberian society and is aimed at solving regional problems in education and the social sphere. The retraining programme is based on the principles of continuity, professional activity supervision, eventfulness of the educational process, professional activity tests, as well as continuity of the results of formal and non-formal education. Future mediators training within the framework of the retraining programme “Mediation. The Psychology of Conflict Management” is carried out according to a modular curriculum, in which the proportion of practical classes is increased, students’ scientific and research activities on the issues of productive communication in a mediation procedure are organised, and professional tests are carried out within the framework of placement practice. To form the applied aspects of the professional competence of future mediators and specialists of school mediation services, representatives of network partners take part in the educational process. The applied aspects of training future mediators and specialists of school mediation services among teachers help to effectively solve professional tasks of organising a conflict-free educational space and contribute to the formation of the culture of productive communication and conflict resolution. The mediation competence formation among the educational process participants was carried out using methods of measuring communicative, information and analytical, organisational and managerial, as well as emotional competences. The study was conducted with the use of Google services in the period of 2019-2020. In total, 333 people took part in the study, including 238 practicing specialists of school mediation services (control group), and 95 master’s students of the School of Education, Psychology and Sociology of Siberian Federal University in Krasnoyarsk and students of the professional retraining programme “Mediation. The Psychology of Conflict Management” (experimental group)

scholarly journals Conflict Management in the Teaching Staff

2020 ◽  
Vol 6 (7) ◽  
pp. 380-392
Author(s):  
A. Tokareva
Keyword(s):  
Experimental Study ◽  
Conflict Resolution ◽  
Conflict Management ◽  
Personal Characteristics ◽  
Conflict Situation ◽  
Self Control ◽  
Practical Significance ◽  
Teaching Staff ◽  
Conflict Situations

This article discusses the theoretical aspects of pedagogical conflicts, explores the causes of conflicts between teachers in school. In addition to this, an experimental study of conflicts was conducted and recommendations were developed to reduce conflict situations in pedagogical groups. The mechanisms of conflict resolution in the teaching staff are investigated in detail. The conditions of the emergence, course and management of the conflict in the teachers’ labor collective are studied, and dynamics is revealed that shows how the level of personal self-control affects tactics of behavior in a conflict situation. The practical significance lies in the fact that, in the framework of the study, I, together with the supervisor, managed to identify a number of patterns in the behavior of the participants in the teaching staff, taking into account their personal characteristics.

scholarly journals CULTURE (YORÙBÁ) AS A MEANS OF DE-ESCALATING CONFLICT AND MAINTAINING PEACE   

2021 ◽  
Author(s):  
Akintayo Sunday Olayinka
Keyword(s):  
Conflict Resolution ◽  
Conflict Management ◽  
Peace Education ◽  
Peace Studies ◽  
Primary Research ◽  
Conflict Situations

Most works in peace studies concern interventions in conflict situations – such as conflict management – or projects seeking to sustain peace after a conflict, such as conflict resolution and peace education. However, using a peace lens, this study affirms culture as one of the means the Yorùbá utilize to sustain peace in their community. The paper ascertains the presence of conflict and proceed to discuss how some features of Yorùbá culture facilitate harmony. This article is based on a primary research among the Yorùbá within 2014 and 2020, the bulk of which is taken from chapter 5 of the dissertation.

CONFLICT MANAGEMENT IN INTERACTION BETWEEN GOVERNMENT AND PUBLIC

2017 ◽  
Author(s):  
Mykola Somych ◽  
◽  
Yuiiia Vakulenko ◽  
Liudmyla Horbatiuk ◽  
Yurii Kovryzko ◽  
...  
Keyword(s):  
Conflict Management ◽  
Local Governments ◽  
Conflicts Of Interest ◽  
Alternative Methods ◽  
Personal Interest ◽  
Public Authorities ◽  
Conflict Situations ◽  
Legitimate Interests ◽  
System Of Parameters ◽  
Political Economic

The article summarizes the theoretical principles of defining the concept of «mechanism», «conflict management mechanism». The main types of conflicts according to the Law of Ukraine «On Civil Service» are clarified: official disputes and conflicts of interest – a situation in which the personal interest of a civil servant affects or may affect the objective performance of his duties and in which there is or may occur contradictions between the personal interest of the employee and the legitimate interests of citizens, organizations, society. The main types of conflict management mechanisms are identified: organizational, legal and socio-psychological, taking into account objective and subjective factors, which covers a system of parameters, sequential actions, a set of methods and measures of socio- psychological nature. The causes of conflict situations in the interaction of public authorities and the public are substantiated: objective (social, political, economic, ideological factors) and subjective (derived from objective). Conflict fields of contradictions that arise in the process of interaction are depicted: legislative principles, political sphere, personnel policy, undemocratic worldview of managers, economic competence. The analysis of the main conflict fields of contradictions of local governments of Poltava region is carried out. New, alternative methods of conflict resolution have been formed: competition, adaptation, compromise, avoidance, cooperation, their general characteristics have been determined. Officials were invited to use the open conversation technique in order to reach a compromise.

Preventing War and Providing the Peace?

2009 ◽  
Vol 26 (2) ◽  
pp. 144-163 ◽  
Author(s):  
Megan Shannon
Keyword(s):  
Conflict Resolution ◽  
Conflict Management ◽  
Causal Relationship ◽  
International Organizations ◽  
Dispute Settlement ◽  
Claims Data ◽  
Third Party ◽  
Trust Building ◽  
Territorial Claims ◽  
Bilateral Negotiations

I explore whether international organizations (IOs) promote peaceful conflict management. Using territorial claims data, I find that organizations with interventionist capabilities encourage disputing members to attempt peaceful conflict resolution. Then, to more fully uncover the causal relationship between IOs and conflict management, I investigate the influence of IOs on bilateral dispute settlement separately from third party settlement.The analyses reveal that institutions do not promote bilateral negotiations between members, indicating that the socialization and trust-building capabilities of IOs are limited. However, institutions foster multilateral talks, demonstrating that IOs broker bargaining with third party diplomatic intervention.

scholarly journals Remote practical training to gain professional skills and professional experience (nursing) at the medical faculty

2021 ◽  
Vol 21 (4) ◽  
pp. 460-466
Author(s):  
Aleksandr A. Tainkin ◽  
Keyword(s):  
Nursing Education ◽  
Nursing Practice ◽  
Medical Faculty ◽  
Educational Institutions ◽  
Professional Activity ◽  
Practical Training ◽  
Practical Skills ◽  
Professional Skills ◽  
Pedagogical Analysis ◽  
New Form

Due to the transition of higher educational institutions to remote functioning in the spring of 2020 and the impossibility of conducting nursing practice on the basis of medical establishments it became necessary to create a new form of having classes that would allow students to master practical skills without contacting patients. The article presents the author's methodology of remote practical training in class to obtain professional skills and experience of professional activity (nursing) at the medical faculty. The author offers simple methods of making moulages for students to master practical skills and describes the methodology of organizing and conducting distance classes using these moulages. The pedagogical analysis of one of the classes is carried out. It is shown that the new form of conducting classes allows to individualize the work with students and help each student achieve perfection in mastering the methods of nursing manipulations. The method of giving remote classes described by the author can be used by teachers at practical training in the future, in classes on “nursing” at the medical faculty, in institutes of higher nursing education, and after the removal of epidemiological restrictions imposed due to the spread of a new coronavirus infection, for remote counseling of students undergoing nursing practice in medical establishments outside the Saratov region.

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