scholarly journals Customer Experience Management: Underexplored Instrument for Customer Transformation

2021 ◽  
Vol 15 (37) ◽  
Author(s):  
David Havíř
Keyword(s):  
Theory Development ◽  
Well Being ◽  
Customer Experience ◽  
Negative Effects ◽  
Digital Products ◽  
Customer Experience Management ◽  
Negative Effect ◽  
Perception Gap ◽  
Development Approach

Purpose of the article: The purpose of this article is to identify the role the customer experience plays in the transformation of the customer and to develop a theory that brings together related concepts in order to position the phenomenon of customer experience in the macromarketing context.Methodology/methods: The grounded theory development approach is based upon the sequential search and content analysis of the research papers acquired primarily from Scopus and Web of Science databases and by the process of citation chaining.Scientific aim: The aim of this article is to identify customer experience related concepts and relationships between them to lay the foundation for empirical research in the area of customer experience and transformation management.Findings: The research points out to the significant role of the customer experience in the transformation of the customer and therefore to the necessity to approach marketing initiatives to customer experience management thoroughly to achieve the desired marketing results, but also responsibly and ethically to promote growth not the degradation of the society.Conclusions: The cycle of the customer transformation as outlined through the conceptual model contains weak spots which can provide free space for negative effects of the company’s outputs on the customer. The trend of digitisation and digital products can significantly amplify this possibility and increase the overall negative effect. From another standpoint, several problematic spots can cause difficulties for companies intentionally trying to transform the customer through their outputs, namely intent-result gap, reality-perception gap, single-part gap, and experience-memory gap.Scientific research in this area might support the effectiveness of marketing initiatives, increase transparency in the field of customer experience and transformation, and lead to increased customers’ well-being, long-term happiness, life satisfaction, and quality of life.

scholarly journals Subjective Well-Being Scarring through Unemployment: New Methods, New Results?

2021 ◽  
Author(s):  
Andreas Eberl ◽  
Matthias Collischon ◽  
Tobias Wolbring
Keyword(s):  
Well Being ◽  
Policy Implications ◽  
Subjective Well Being ◽  
Negative Consequences ◽  
Negative Effects ◽  
Negative Effect ◽  
Short And Long Term ◽  
Unemployment Spells ◽  
Scarring Effects

Scarring effects of unemployment on subjective well-being (SWB), i.e., negative effects that remain even after workers reenter employment, are well documented in the literature. Nevertheless, the theoretical mechanisms by which unemployment leads to long-lasting negative consequences for SWB are still under debate. Thus, we theorize that unemployment can have an enduring impact mainly through (i) the experience of unemployment as an incisive life event that, for example, affects health and (ii) unemployment as a driver of future unemployment. Using advanced longitudinal modeling that controls for group-specific trends, we estimate SWB scarring through unemployment using German panel data from the Socio-Economic Panel (SOEP). Our results consistently show a large negative effect of unemployment on SWB as well as significant lasting scarring effects (for both men and women as well as for short- and long-term unemployment spells). Further analyses reveal that repeated periods of unemployment drive these effects, implying that there are hardly any adaptations to unemployment that buffer its effect on SWB. We conclude that scarring effects through unemployment mainly work through unemployment increasing the probability of future unemployment. Regarding policy implications, our findings suggest that preventing unemployment, regardless of its duration, is beneficial for individual well-being.

scholarly journals Long-term subjective memory after electroconvulsive therapy

BJPsych Open ◽  
2020 ◽  
Vol 6 (2) ◽  
Author(s):  
Robert Sigström ◽  
Axel Nordenskjöld ◽  
Anders Juréus ◽  
Caitlin Clements ◽  
Erik Joas ◽  
...  
Keyword(s):  
Electroconvulsive Therapy ◽  
Memory Impairment ◽  
Rating Scale ◽  
Final Analysis ◽  
Negative Effects ◽  
Subjective Memory ◽  
Subjective Memory Impairment ◽  
Negative Effect ◽  
Negative Expectations

Background There have been reports of long-term subjective memory worsening after electroconvulsive therapy (ECT). Aims To study the prevalence and risk factors of long-term subjective memory worsening among patients receiving ECT in routine clinical practice. Method Patients (n = 535, of whom 277 were included in the final analysis) were recruited from eight Swedish hospitals. Participants' subjective memory impairment was assessed before ECT and a median of 73 days after ECT using the memory item from the Comprehensive Psychopathological Rating Scale. Participants also rated their pre-ECT expectations and post-ECT evaluations of the effect of ECT on memory on a 7-point scale. We used ordinal regression to identify variables associated with subjective memory worsening and negative evaluations of the effect of ECT on memory. Results Comparisons of pre- and post-ECT assessments showed that subjective memory worsened in 16.2% of participants, remained unchanged in 52.3% and improved in 31.4%. By contrast, when asked to evaluate the effect of ECT on memory after treatment 54.6% reported a negative effect. Subjective memory worsening was associated with negative expectations before ECT, younger age and shorter duration of follow-up. Conclusions Although subjective memory improved more often than it worsened when assessed before and after ECT, a majority of patients reported that ECT had negative effects on their memory when retrospectively asked how ECT had affected it. This might suggest that some patients attribute pre-existing subjective memory impairment to ECT. Clinicians should be aware that negative expectations are associated with subjective worsening of memory after ECT.

The promise of flexicurity: Can employment and income security mitigate the negative effects of job insecurity?

2020 ◽  
pp. 0143831X2097547
Author(s):  
Mojca Svetek
Keyword(s):  
Job Insecurity ◽  
Well Being ◽  
Job Security ◽  
Negative Effects ◽  
Income Security ◽  
Individual Level ◽  
Negative Effect ◽  
The Relationship ◽  
Perceived Job Insecurity ◽  
The Eu

Flexicurity is an integral part of the EU Employment Strategy. Flexicurity promises that it is possible to simultaneously provide organisations with greater flexibility and offer workers the necessary level of security. This is achieved by replacing job security, which stems from a permanent employment contract, with employment and income security. The aim of this article is to present an individual-level investigation of the relationships between various elements of flexicurity, examining how they affect psychological well-being and job satisfaction. A heterogeneous sample of 432 adults employed under various types of employment arrangements participated in the study. The results showed that the type of employment arrangement was the main predictor of perceived job insecurity. Moreover, perceived job insecurity mediated the relationship between employment arrangement and psychological outcomes. Finally, employment and income security failed to mitigate the negative effect of job insecurity. The promise of flexicurity is therefore called into question.

scholarly journals Nutraceutical Boom in Cancer: Inside the Labyrinth of Reactive Oxygen Species

2020 ◽  
Vol 21 (6) ◽  
pp. 1936 ◽  
Author(s):  
Maura Calvani ◽  
Amada Pasha ◽  
Claudio Favre
Keyword(s):  
Well Being ◽  
Epidemiological Studies ◽  
Long Term Results ◽  
Negative Effects ◽  
Cell Growth Arrest ◽  
Host Interactions ◽  
Health And Disease ◽  
Pros And Cons ◽  
The Individual

In recent years, epidemiological studies have shown that food is a very powerful means for maintaining a state of well-being and for health prevention. Many degenerative, autoimmune and neoplastic diseases are related to nutrition and the nutrient–organism interaction could define the balance between health and disease. Nutrients and dietary components influence epigenetic phenomena and modify drugs response; therefore, these food–host interactions can influence the individual predisposition to disease and its potential therapeutic response. Do nutraceuticals have positive or negative effects during chemotherapy? The use of nutraceutical supplements in cancer patients is a controversial debate without a definitive conclusion to date. During cancer treatment, patients take nutraceuticals to alleviate drug toxicity and improve long-term results. Some nutraceuticals may potentiate the effect of cytotoxic chemotherapy by inducing cell growth arrest, cell differentiation, and alteration of the redox state of cells, but in some cases, high levels of them may interfere with the effectiveness of chemotherapy, making cancer cells less reactive to chemotherapy. In this review, we highlighted the emerging opinions and data on the pros and cons on the use of nutraceutical supplements during chemotherapy.

scholarly journals Accurate whole-night sleep monitoring with dry-contact ear-EEG

2019 ◽  
Vol 9 (1) ◽  
Author(s):  
Kaare B. Mikkelsen ◽  
Yousef R. Tabar ◽  
Simon L. Kappel ◽  
Christian B. Christensen ◽  
Hans O. Toft ◽  
...  
Keyword(s):  
High Performance ◽  
Well Being ◽  
Extensive Study ◽  
Sleep Monitoring ◽  
The Road ◽  
Scalp Eeg ◽  
Dry Contact ◽  
Negative Effect ◽  
On The Road

AbstractSleep is a key phenomenon to both understanding, diagnosing and treatment of many illnesses, as well as for studying health and well being in general. Today, the only widely accepted method for clinically monitoring sleep is the polysomnography (PSG), which is, however, both expensive to perform and influences the sleep. This has led to investigations into light weight electroencephalography (EEG) alternatives. However, there has been a substantial performance gap between proposed alternatives and PSG. Here we show results from an extensive study of 80 full night recordings of healthy participants wearing both PSG equipment and ear-EEG. We obtain automatic sleep scoring with an accuracy close to that achieved by manual scoring of scalp EEG (the current gold standard), using only ear-EEG as input, attaining an average Cohen’s kappa of 0.73. In addition, this high performance is present for all 20 subjects. Finally, 19/20 subjects found that the ear-EEG had little to no negative effect on their sleep, and subjects were generally able to apply the equipment without supervision. This finding marks a turning point on the road to clinical long term sleep monitoring: the question should no longer be whether ear-EEG could ever be used for clinical home sleep monitoring, but rather when it will be.

scholarly journals Impact of Workplace Bullying on Psychological Wellbeing of Doctors in Health Care Sector of Karachi

2021 ◽  
Vol 3 (2) ◽  
pp. 429-443
Author(s):  
Humera Asrar ◽  
Ume Amen ◽  
Ume Sumayya ◽  
Adnan Butt
Keyword(s):  
Workplace Bullying ◽  
Well Being ◽  
Healthcare Sector ◽  
Psychological Wellbeing ◽  
Negative Effects ◽  
Psychological Well Being ◽  
Work Related ◽  
And Gender ◽  
Major Factors

Organizations today are globally facing the dilemma of inappropriate work behaviours, especially bullying, as it has long term negative effects on target employees. Workplace bullying is a major reason for work-related distress and subsequently psychological wellbeing issues for employees. The main objective of this study was to identify the effect of bullying on the psychological well-being of doctors in Karachi, Pakistan. Data from 135 doctors were collected through a structured questionnaire. Results of the study indicated that workplace bullying significantly affects the psychological well-being of employees’ and gender plays moderating effect in the relationship between workplace bullying and the psychological well-being of the doctors. The findings of the study are very important for policymakers and top management of the hospitals, to prevent the healthcare sector from the detrimental impact of this unhealthy practice and to minimize the psychological effect of bullying. This study suggests management should pay attention to designing and executing rules and policies against bullying in order to minimize the adverse results of workplace bullying. Moreover, the findings demonstrated that bullying affects create more devastating effects on female doctors than their male counterparts. Further, it was observed that skills and experience are major factors to obtain positive outcomes of employee psychological wellbeing.

No long-term effect of intracoelomic acoustic transmitter implantation on survival, growth, and body condition of a long-lived stenotherm in the wild

2020 ◽  
Author(s):  
Justin A. G. Hubbard ◽  
Brendan E. Hickie ◽  
Jeff Bowman ◽  
Lee E. Hrenchuk ◽  
Paul J. Blanchfield ◽  
...  
Keyword(s):  
Body Condition ◽  
Lake Trout ◽  
Negative Effects ◽  
Term Survival ◽  
Acoustic Transmitter ◽  
Negative Effect ◽  
In The Wild ◽  
Surgical Implantation ◽  
Fish Survival

A fundamental assumption of biotelemetry studies is that there are no adverse consequences from the surgical implantation or presence of the acoustic transmitter. In fisheries, most studies have evaluated this assumption over only short time periods (<2 y) in a laboratory setting. Here we compared the survival, growth, and body condition of populations of Lake Trout (Salvelinus namaycush) in three lakes containing tagged and untagged individuals over a 12-year period (2002-2013). We found no significant negative effects of acoustic telemetry tagging on the long-term survival of fish (estimates of combined annual survival ranged from 67% to 91%), and no negative effect of surgical implantation on growth or body condition for fish of either sex. Additionally, we found no significant effect of transmitter:fish mass ratio on fish survival, growth (with the exception of smaller-bodied fish in one lake), or condition. All implanted fish received tags weighing <1.25% of their mass (in water), indicating that this criterion is desirable for larger-bodied adult Lake Trout. Our findings support the assumption that long-lived fish species tagged with acoustic transmitters via intracoelomic surgery survive, grow, and maintain body condition similar to un-tagged conspecifics over the long-term in the wild.

Creating Wild Capital from the Ecosystem Services Model

Wild Capital ◽  
2019 ◽  
pp. 12-37
Author(s):  
Barbara K. Jones
Keyword(s):  
Ecosystem Services ◽  
Natural Capital ◽  
Endangered Species Act ◽  
Well Being ◽  
Opportunity Costs ◽  
Millennium Ecosystem Assessment ◽  
Negative Consequences ◽  
Negative Effects ◽  
A Value

By failing to assign nature value in our current Anthropocene, the opportunity costs of diminishing biodiversity are not recognized in the marketplace, leading to significant negative consequences for both nature and humanity. Polluting water, destroying habitats, or exterminating species should each lessen nature’s value, but if nature has never been assigned a value, that loss is not recognized and development becomes the default. The words “wild capital” remind us that nature should be viewed as an asset like any other, and that in doing so we are better equipped to appreciate its long-term worth. Since the ecosystem services model (ES) ties together the ecological, social, and economic needs of human well-being, it is well situated to assign nature value and from that make a case for nature as natural capital. To assist in policy decisions, ES has offered a path based on the language of economics, making it appealing to economists, while to conservationists, it has turned an argument about the negative effects of development on wildlife into a more fruitful dialogue about how beneficial conservation is for human well-being. ES is also compatible with efforts at sustainability and the goals of the Endangered Species Act (ESA) and 2005 Millennium Ecosystem Assessment.

scholarly journals Pleasure junkies all around! Why it matters and why ‘the arts’ might be the answer: a biopsychological perspective

2017 ◽  
Vol 284 (1854) ◽  
pp. 20162837 ◽  
Author(s):  
Julia F. Christensen
Keyword(s):  
Prefrontal Cortex ◽  
Well Being ◽  
Anterior Cingulate ◽  
Neural Systems ◽  
Negative Effects ◽  
Choice Behaviour ◽  
Short Term ◽  
The Arts ◽  
Dorsolateral Prefrontal

Today's society is pleasure seeking. We expect to obtain pleasurable experiences fast and easily. We are used to hyper-palatable foods and drinks, and we can get pornography, games and gadgets whenever we want them. The problem: with this type of pleasure-maximizing choice behaviour we may be turning ourselves into mindless pleasure junkies, handing over our free will for the next dopamine shoot. Pleasure-only activities are fun. In excess, however, such activities might have negative effects on our biopsychological health: they provoke a change in the neural mechanisms underlying choice behaviour. Choice behaviour becomes biased towards short-term pleasure-maximizing goals, just as in the addicted brain (modulated by the amygdala, posterior ventromedial prefrontal cortex' (VMPFC), striatum, nucleus accumbens; ‘A-system’) and away from long-term prosperity and general well-being maximizing objectives (normally ensured by the insula, anterior VMPFC, hippocampus, dorsolateral prefrontal cortex (DLPFC), anterior cingulate cortex (ACC); ‘I-system‘). This paper outlines, first, what ‘pleasure’ is and what ‘pleasure-only’ activities are (e.g. social media engagement, hyper-palatable eating). Second, an account is given of the type of action that might aid to maintain the neural systems underlying choice behaviour balanced. Finally, it is proposed that engagement with the arts might be an activity with the potential to foster healthy choice behaviour—and not be just for pleasure. The evidence in this rather new field of research is still piecemeal and inconclusive. This review aims to motivate targeted research in this domain.

The poverty of well-being

2017 ◽  
Author(s):  
Mike Tomlinson ◽  
Lisa Wilson
Keyword(s):  
Satisfaction With Life ◽  
Well Being ◽  
Public And Private ◽  
Material Resources ◽  
Negative Effect ◽  
Material Conditions ◽  
The Mind ◽  
Zero Sum ◽  
Household Incomes

This chapter challenges the popular focus on well-being or happiness as the new over-arching policy goal of public and private sectors. It argues instead for a traditional social policy focus on income distribution and social justice as the means to achieve the greatest improvements in well-being. Using a variety of measures, data from the PSE-UK 2012 survey are analysed to demonstrate the material basis of well-being and low life satisfaction. The results show that average well-being scores for those living in poverty are well below the scores for the non-poor. Living with a limiting illness or disability was also found to have a substantial negative effect on well-being. Overall satisfaction with life falls more sharply as household incomes fall, indicating that there are particular gains to be had from focusing on the material needs of the most disadvantaged. Income redistribution is not therefore a zero-sum game. Rather, the results show that the lives of the poor and the long-term sick and disabled would be measurably improved by lifting them out of poverty and improving their material conditions. All in all, the results challenge the idea that well-being is ‘all in the mind’ and detached from material resources.

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