Model Implementation of Quality Management System ISO 9001: 2008 Study on Motives, Benefits, Obstacles, and Success Factors

The problems are formulated as follows: ISO 9001: 2008 certification focuses more on proving compliance with standards and has not accommodated the needs of the education world to meet the expectations of stakeholders as well as continuous improvement of organizational performance. The need for implementation of Quality Management System in education sector becomes important. The focus of this research is to describe the condition of motives, benefits, obstacles and success factors of ISO 9001: 2008 Quality Management System. The research method used is explanatory survey method with descriptive analysis technique. The population of research states vocational school in Bandung and the sample is the manager of Quality Management System. The results describe the condition of motives, benefits, obstacles and success factors of implementation of ISO 9001: 2008 quality management. The motives categorical are high, high benefit, medium barriers and factors of high category success. This means that the impetus of the school to apply ISO is very good, the benefits of good ISO implementation and success factors in the application of ISO is very good, while in its application there are still barriers in the medium category. Implementation of ISO 9001: 2008 quality management becomes a very important thing to improve the competitiveness of state vocational school in Bandung. A serious effort is required in implementing the ISO 9001: 2008 Quality Management system..

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Pengaruh Implementasi Sistem Manajemen Mutu ISO 9001:2008 Dan Kemampuan Mengajar Widyaiswara Terhadap Kompetensi Lulusan Diklat

Jurnal Konseling dan Pendidikan ◽

10.29210/19400 ◽

2016 ◽

Vol 4 (3) ◽

pp. 37

Author(s):

Dewi Setiawati

Keyword(s):

Quality Management ◽

Management System ◽

Quality Management System ◽

Research Problem ◽

Teaching Quality ◽

Iso 9001 ◽

Survey Method ◽

Main Research ◽

Independent Variables

This research mainly aims to explore competencies of training graduated which focuses on factors that influence competencies of training graduates, such as the implementation of quality management system ISO 9001:2008 and teaching quality of Widyaiswara. The main research problem addressed in this study is how the implementation of quality management system ISO 9001:2008 and teaching quality of Widyaiswara contribute to competencies of training graduates, both partially and altogether. I conducting this research, explanatory survey method is used with questionairres using likert and interval scales as the data collection techniques, that are distributed to 51 graduates of training at PPPPTK Penjas dan BK. To analyse the data, the study employs PPM (Pearson Product Moment), to investigate the direct and non-direct correlations of dependent and independent variables. Significance tests are administered using F-test and t-test. The results show that (1) the impelementation of quality management system ISO 9001:2008 significantly influences competencies of training graduates; (2) teaching quality of Widyaiswara significantly influences competencies of training graduates; and (3) both the implementation of quality management system ISO 9001:2008 and teaching quality of Widyaiswara significantly influence competencies of training graduates.

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ANALISIS IMPLEMENTASI SISTEM MANAJEMEN MUTU ISO 9001:2008 PADA SEKOLAH TINGGI ILMU ADMINISTRASI MANDALA INDONESIA

Transparansi Jurnal Ilmiah Ilmu Administrasi ◽

10.31334/trans.v6i2.37 ◽

2018 ◽

Vol 6 (2) ◽

pp. 124-138

Author(s):

Dony Hendartho

Keyword(s):

Quality Management ◽

Management System ◽

Quality Management System ◽

Descriptive Analysis ◽

Implementation Strategies ◽

Secondary Data ◽

Monitoring And Evaluation ◽

Essential Elements ◽

Iso 9001 ◽

Total Quality

Implementation of Total Quality Management makes organization to maintain quality standards in all aspects of organization's business. Standard quality management system (QMS) that has been developed and suitable for education is ISO 9001, achievement of quality device that is expected to respond to the challenges of globalization by increasing the efficiency and effectiveness to satisfy stakeholders. Higher School of Administration Sciences of Mandala Indonesia (STIAMI) proved itself as a reliable organization that received the ISO 9001:2008 certificate issued by QS Zurich AG no. 7011 on April 19, 2011.This research aims are (1) To determine the implementation of Quality Managements System ISO 9001:2008 from the aspect of dokumentation, (2) To determine the implementation of Quality Managements System ISO 9001:2008 from the aspect of management responsibility and alternative implementation strategies for corrective action.The data used in the form of primary and secondary data, both from qualitative and quantitative. Processing of qualitative data using descriptive analysis is based on interviews with party organization consists of nine informen who master the Quality Management System and its implementation in STIAMI on the right target and can affect policy. The collected data is processed by the method of analytic hierarchy process AHP with Microsoft Excel 2010 software, version AHPcalc 12:08:13.The results of data processing show that the essential elements of QMS ISO 9001:2008 in STIAMI are Quality Management System (25.8 %), Responsibility Management (25 %), Product Realization (23.8%), Measurement, Analysis & Improvement (17 , 4 %) and Resource Management (8%); the most responsible actor is Top Management (51.4 %); goals to be achieved are the Quality Improvement Services (59.7 %), Improvement of Administration (31.2 %) and Reference (9.1 %); alternative measures such as Education and Training (1st priority), Monitoring and Evaluation (2nd priority) and Teamwork (3rd priority) Based on this research, it can be concluded that the implementation of QMS ISO 9001:2008 in STIAMI is going well.

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RISK MANAGEMENT AND ORGANIZATIONAL PERFORMANCE: NEW REVISION OF QMS ISO 9001:2015

Journal of Technology and Operations Management ◽

10.32890/jtom2017.12.1.5 ◽

2017 ◽

Vol 12 (Number 1) ◽

pp. 43-50

Author(s):

Mohd Akhir Ahmad ◽

Rosman Iteng ◽

Che Azlan Md Taib ◽

Alias Mat Nor

Keyword(s):

Risk Management ◽

Quality Management ◽

Organizational Performance ◽

Management System ◽

Quality Management System ◽

Early Stage ◽

Management Strategies ◽

Iso 9000 ◽

Iso 9001 ◽

Risk Management Strategies

Quality management system (QMS) ISO 9000 is a major contribution to achieving local and global competition in the industry. Applying the principles of quality management system and adoption of risk management strategies can help the organization sustainablein their business. Moreover, identifying at early stage thepotential risk can have consequentialresultssuch as eliminatingdefects, reducing cost, meetingcustomer satisfaction and also promotingorganization sustainability. In this study, a modelthathas tendency on how the risk management in the new revision of quality management system (QMS) ISO 9001:2015 can influencethe organizational performanceis conceptually proposed.

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Pengaruh Implementasi Sistem Manajemen Mutu ISO 9001:2008 Terhadap Efektivitas Guru

Jurnal Pendidikan Manajemen Perkantoran ◽

10.17509/jpm.v4i2.18016 ◽

2019 ◽

Vol 4 (2) ◽

pp. 208

Author(s):

Syifa Nuraprilia ◽

Nani Sutarni

Keyword(s):

Quality Management ◽

Management System ◽

Quality Management System ◽

Iso 9001 ◽

Scale Model ◽

Survey Method ◽

Simple Linear Regression ◽

Analysis Technique ◽

Data Collection Technique ◽

High Condition

The study aimed to reveal the figure of the levels of the implementation of quality management system and teachers’ performance efectivity. On the other hand, it was also intended to uncover the effect of the Implementation of quality management system of ISO 9001:2008 on the teachers’ performance efectivity in SMK Negeri 3 Bandung. It employed a survey method. The data collection technique covered interval scale model. The data analysis technique employed simple linear regression. The respondent of the study were ninety teachers of SMK Negeri 3 Bandung by 90 of respondents. Based on the analysis results, the figure of the implementation of quality management system of ISO 9001:2008 is in the effective category; and the teachers’ performance efectivity is in the high condition. The result of hypothesis testing shows that the Implementation of quality management system of ISO 9001:2008 (X) affects the teachers’ performance efectivity (Y) positvely and significantly.ABSTRAKTujuan dari penelitian ini adalah untuk mengetahui gambaran tingkat implementasi sistem manajemen mutu, dan efektivitas kerja guru. Selain itu, tujuan dari penelitian ini adalah untuk mengetahui pengaruh implementasi sistem manajemen mutu ISO 9001:2008 terhadap efektivitas kerja guru di SMK Negeri 3 Bandung. Metode yang digunakan dalam penelitian ini adalah metode penelitian survey. Teknik pengumpulan data menggunakan angket dengan skala interval. Teknik analisis data menggunakan regresi linier sederhana. Responden penelitian ini adalah guru SMK Negeri 3 Bandung sebanyak 90 responden. Berdasarkan hasil analisis ditemukan gambaran implementasi sistem manajemen mutu ISO 9001:2008 berada pada kategori efektif, dan gambaran efektivitas kerja guru berada pada kategori tinggi. Hasil uji hipotesis diperoleh bahwa implementasi sistem manajemen mutu ISO 9001:2008 (X) berpengaruh secara signifikan dan positif terhadap efektivitas kerja guru (Y).

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PENGARUH MOTIF INTERNAL DALAM PENGIMPLEMENTASIAN SISTEM MANAJEMEN MUTU (ISO 9001:2008) TERHADAP KINERJA OPERASIONAL SEKOLAH DI SMK NEGERI 1 BANDUNG

Jurnal Pendidikan Manajemen Perkantoran ◽

10.17509/jpm.v3i1.9464 ◽

2018 ◽

Vol 3 (1) ◽

pp. 266

Author(s):

Sylvia Sysca Angela ◽

Edi Suryadi

Keyword(s):

Quality Management ◽

Management System ◽

Rating Scale ◽

Quality Management System ◽

Iso 9001 ◽

Operational Performance ◽

Survey Method ◽

Analysis Techniques ◽

Education Personnel ◽

Simple Regression

This study aims to analyze the internal motives of the implementation of quality management system on school operational performance. The research method used survey method. Data collection techniques used a rating scale scale questionnaire with scores ranging from 1 to 5. Respondents are educators and education personnel at SMK Negeri 1 Bandung. Data analysis techniques use simple regression. The result of the research shows that the internal motive in implementing the quality management system has a positive and significant effect on the operational performance of the school. Thus the operational performance of the school can be improved through the improvement of intenal motif in the implementation of quality management system.ABSTRAKPenelitian ini bertujuan untuk menganalisis motif internal implementasi sistem manajemen mutu terhadap kinerja operasional sekolah. Metode penelitian menggunakan metode survey. Teknik pengumpulan data menggunakan angket model rating scale dengan skor yang terentang antara 1 sampai dengan 5. Responden adalah pendidik dan tenaga kependidikan di SMK Negeri 1 Bandung. Teknik analisis data menggunakan regresi sederhana. Hasil penelitian menunjukkan motif internal dalam pengimplementasiasn sistem manajemen mutu berpengaruh positif dan signifikan terhadap kinerja operasional sekolah. Dengan demikian kinerja operasional sekolah dapat ditingkatkan melalui peningkatan motif intenal dalam pengimplementasian sistem menejemen mutu.

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Exploring the Critical Success Factors for Effective Implementation of the ISO 9001 Quality Management System

AUSTRALIAN JOURNAL OF BASIC AND APPLIED SCIENCES ◽

10.22587/ajbas.2019.13.12.11 ◽

2019 ◽

Keyword(s):

Quality Management ◽

Management System ◽

Critical Success Factors ◽

Success Factors ◽

Quality Management System ◽

Iso 9001 ◽

Effective Implementation ◽

Critical Success

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The effects of ISO 9001 certification on the performance of Greek companies

The TQM Journal ◽

10.1108/tqm-07-2013-0091 ◽

2015 ◽

Vol 27 (1) ◽

pp. 150-162 ◽

Cited By ~ 20

Author(s):

Vasileios Ismyrlis ◽

Odysseas Moschidis

Keyword(s):

Quality Management ◽

Management System ◽

Success Factors ◽

Quality Management System ◽

Demographic Variables ◽

Iso 9001 ◽

Subjective Data ◽

Content Type ◽

Critical Success ◽

Implementation Level

Purpose – The purpose of this paper is to examine the benefits of ISO 9001 certification and the association between them, the level of implementation of the critical success factors (CSFs) required for the appropriate functioning of the quality management system in ISO 9001:2008 certified companies and between other demographic variables. Design/methodology/approach – A research project was carried out in Greek companies from all business sectors using the questionnaire technique. The selected companies implement a quality management system in accordance with the ISO 9001:2008 standard. Correspondence analysis, a methodology from the field of multidimensional statistics, was used to identify significant differences between the effects on performance and other variables such as the implementation level of CSFs relating to the quality management system and years of certification. Findings – External benefits seem to be more important than internal benefits. The least important benefits were mostly business results, such as profits, costs and market share. Differences were detected between the level of performance and certain demographic variables such as the use of International Organization for Standardisation (ISO) alone, size and years of certification. The certified companies have generally benefited from ISO implementation. Research limitations/implications – The study was based on the perceptions (subjective data) of only one quality manager/representative from each company. The motives for ISO certification, which can seriously affect the benefits derived, were not examined. Practical implications – The measures presented here can be used by certified companies to evaluate performance (financial or not) related to ISO 9001 certification and to discover those factors that contribute to the better exploitation of the ISO 9001:2008 standard. Originality/value – This paper aims to evaluate performance since the implementation of the ISO 9001:2008 standard in Greek companies, which are confronting a tough economic environment and to analyse this data with a methodology from the multidimensional field, with the complementary use of some special tables of coincidence.

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THE EFFECT OF THE QUALITY MANAGEMENT SYSTEM ISO 9001:2008 AND THE CONTRIBUTION OF THE INTERNAL AUDIT UPON THE ORGANIZATIONAL PERFORMANCE AT LP3I (The Educational Education and Indonesia Professional Development)

The Accounting Journal of Binaniaga ◽

10.33062/ajb.v2i1.13 ◽

2018 ◽

Vol 2 (1) ◽

Author(s):

Kamilah Sa’diah ◽

Istianingsih Istianingsih

Keyword(s):

Quality Management ◽

Organizational Performance ◽

Management System ◽

Structural Equation ◽

Goodness Of Fit ◽

Quality Management System ◽

Internal Audit ◽

Sampling Technique ◽

Iso 9001 ◽

Validity And Reliability

This research aims to determine the effect of the quality management system ISO 9001:2008 and the contribution of the internal audit upon the organizational performance. The quality management system ISO 9001:2008 has been focusing to 8 (eight) dimensions, namely customer focus, leadership, involvement of people, process approach, management system, factual approach to decision-making, mutual beneficial supplier relationship and continuous improvement. The population of this research was LP3I employees who have received the training on ISO 9001: 2008. The sampling technique used total sampling method, where the number of samples is equal to the population. Methods of data analysis using Structural Equation Modelling (SEM), with validity and reliability testing, goodness-of fit tests and hypothesis testing. The results of this research has indicated that the quality management system ISO 9001: 2008 and the contribution of the internal audit have a significant effect on the organizational performance through the operational performance. However, the contribution of the internal audit has no effect on business performance.

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