scholarly journals Risk Information Management and Social Media Platforms: A Strategic Agility of Local Governments to Prevent the COVID-19 Pandemic

Webology ◽  
2021 ◽  
Vol 18 (2) ◽  
pp. 582-597
Author(s):  
Jamaluddin Ahmad ◽  
Nuraini Kasman ◽  
Hariyanti Hamid ◽  
Erfina Erfina
Keyword(s):  
Social Media ◽  
Local Governments ◽  
Qualitative Content Analysis ◽  
Risk Information ◽  
Analysis Tool ◽  
Management Information ◽  
Information Models ◽  
Client Relationship ◽  
Social Media Platforms ◽  
Strategic Agility

This study aims to analyze risk management information models, differences in information on social media, and local governments' strategic agility during the COVID-19 Pandemic. The method in this study uses qualitative content analysis and the Nvivo-12 Plus analysis tool. Based on data analysis, risk information through social media has not built a stronger client relationship between government and society. Information content uses videos, pictures, short news, the news itself, and news from other media. The local government's Facebook account's social media functions are divided into three categories: First, providing information related to the spread of the pandemic. Second, the reporting situation, this category conveys information about the condition of government activities, building personal branding in the form of assisting; this function can take the form of overcoming COVID-19 through the provision of disinfectants, use of sanitizers, and providing health education. Third, dialogue related communication, risks, health standards, and public services, as a campaign to be aware of the surrounding conditions. The implication is that strategic agility consisting of sensitivity, leadership unity, and resource fluidity is important.

scholarly journals How Popular Culture Prompts Youth Collective Political Expression and Cross-Cutting Political Talk on Social Media: A Cross-Platform Analysis

2021 ◽  
Vol 7 (2) ◽  
pp. 205630512110088
Author(s):  
Ioana Literat ◽  
Neta Kligler-Vilenchik
Keyword(s):  
Social Media ◽  
Popular Culture ◽  
Qualitative Content Analysis ◽  
Political Expression ◽  
Political Views ◽  
Political Talk ◽  
Social Media Platforms ◽  
Cross Platform ◽  
Symbolic Resource ◽  
Political Differences

Adopting a comparative cross-platform approach, we examine youth political expression and conversation on social media, as prompted by popular culture. Tracking a common case study—the practice of building Donald Trump’s border wall within the videogame Fortnite—across three social media platforms popular with youth (YouTube, TikTok, Instagram), we ask: How do popular culture artifacts prompt youth political expression, as well as cross-cutting political talk with those holding different political views, across social media platforms? A mixed methods approach, combining quantitative and qualitative content analysis of around 6,400 comments posted on relevant artifacts, illuminates youth popular culture as a shared symbolic resource that stimulates communication within and across political differences—although, as our findings show, it is often deployed in a disparaging manner. This cross-platform analysis, grounded in contemporary youth culture and sociopolitical dynamics, enables a deeper understanding of the interplay between popular culture, cross-cutting political talk, and the role that different social media platforms play in shaping these expressive practices.

scholarly journals Analysis of the Intensity of Communication and Coordination of Government Officials on Twitter Social Media during the Covid-19 Handling in Indonesia

2021 ◽  
Vol 10 (3) ◽  
pp. 319
Author(s):  
Muslimin Machmud ◽  
Bambang Irawan ◽  
Kisman Karinda ◽  
Joko Susilo ◽  
. Salahudin
Keyword(s):  
Social Media ◽  
Policy Implementation ◽  
Local Governments ◽  
Qualitative Content Analysis ◽  
Analysis Approach ◽  
Online Media ◽  
Government Officials ◽  
Social Media Data ◽  
Communication And Coordination ◽  
Media Data

The aim of this study is to explain government officials’ communication and coordination intensity on twitter social media while handling the Covid-19 pandemic in Indonesia. This research uses a qualitative content analysis approach towards the official Indonesian government official’s account. The result showed a developed communication and intensive coordination between President Jokowi and the team, in attempt to properly accelerate the handling process. Furthermore, this activity was also achieved with a number of governors. The presidency aimed to build the commitment of central and local government officials, and jointly support the policy implementation to properly manage Covid-19. These communication and coordination activities positively impacted on the high attention of local governments to accelerate the handling in a number of regions. However, the study limitations include the use of Twitter social media data, characterized by the inability to reveal performance of government officials. Therefore, subsequent research is expected to adopt a triangulation analysis approach to data on twitter social media, online media, official government reports, and information from trends in Indonesian cases.   Received: 7 August 2020 / Accepted: 11 February 2021 / Published: 10 May 2021

scholarly journals Degrees of Freedom: Exploring Agency, Narratives, and Technological Affordances in the #TakeAKnee Controversy

2019 ◽  
Vol 5 (2) ◽  
pp. 205630511982612 ◽  
Author(s):  
Judith E. Rosenbaum
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Degrees Of Freedom ◽  
Qualitative Content Analysis ◽  
Structuration Theory ◽  
The Social ◽  
American National Identity ◽  
Social Media Platforms ◽  
Media Narratives ◽  
Technological Affordances

This study extends current research into social media platforms as counterpublic spaces by examining how the social media narratives produced by the #TakeAKnee controversy negotiate technological affordances and existing discourses surrounding American national identity. Giddens’ Structuration Theory is used to explore the nature of user agency on social media platforms and the extent to which this agency is constrained or enabled by the interplay between the systems and structures that guide social media use. Exploratory qualitative content analysis was used to analyze and compare tweets and Instagram posts using the #TakeAKnee hashtag shared in September 2017. Results showed that narratives are dominated by four themes, freedom, unity, equality and justice, and respect and honor. Users actively employ technological affordances to create highly personalized meanings, affirming that agency operates at the intersection of reflexivity and self-efficacy.

scholarly journals The battle to end fake news: A qualitative content analysis of Facebook announcements on how it combats disinformation

2019 ◽  
Vol 82 (1) ◽  
pp. 60-81 ◽  
Author(s):  
Petros Iosifidis ◽  
Nicholas Nicoli
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Culture Media ◽  
Qualitative Content Analysis ◽  
Digital Culture ◽  
Fake News ◽  
Digital Democracy ◽  
Descriptive Account ◽  
The World ◽  
Social Media Platforms

The recent spread of online disinformation has been profound and has played a central role in the growth of populist sentiments around the world. Facilitating its progression has been politically and economically motivated culprits who have ostensibly taken advantage of the digital freedoms available to them. At the heart of these freedoms lie social media organisations that only a few years earlier techno-optimists were identifying as catalysts of an enhanced digital democracy. In order to curtail the erosion of information, policy reform will no doubt be essential. The UK's Department of Digital, Culture, Media and Sport Disinformation and ‘fake news’ Report and Cairncross Review, and the European Commission's Report on Disinformation are three recent examples seeking to investigate how precisely such reform policy might be implemented. Just as important is how social media organisations take on more responsibility and apply self-regulating mechanisms that stifle disinformation across their platforms (something the aforementioned reports identify). Doing so will go a long way in restoring legitimacy in these significant institutions. Facebook (which includes Instagram and Whatsapp), is the largest social media organisation in the world and must primarily bear the burden of this responsibility. The purpose of this article is to offer a descriptive account of Facebook's public announcements regarding how it tackles disinformation and fake news. Based on a qualitative content analysis covering the period November 16th 2016–March 4th 2019, this article will set out some groundwork on how to hold social media platforms more accountable for how they handle disinformation.

How to strengthen the social media interactivity of e-government

2016 ◽  
Vol 40 (1) ◽  
pp. 79-96 ◽  
Author(s):  
xiaoling Hao ◽  
Daqing Zheng ◽  
Qingfeng Zeng ◽  
Weiguo Fan
Keyword(s):  
Social Media ◽  
Local Governments ◽  
Structural Features ◽  
Content Type ◽  
The Public ◽  
Positive Effects ◽  
Popular Government ◽  
The Social ◽  
Social Media Platforms ◽  
The Government

Purpose – The purpose of this paper is to explore how to use social media in e-government to strengthen interactivity between government and the general public. Design/methodology/approach – Categorizing the determinants to interactivity covering depth and breadth into two aspects that are the structural features and the content features, this study employs general linear model and ANOVA method to analyse 14,910 posts belonged to the top list of the 96 most popular government accounts of Sina, one of the largest social media platforms in China. Findings – The main findings of the research are that both variables of the ratio of multimedia elements, and the ratio of external links have positive effects on the breadth of interactivity, while the ratio of multimedia features, and the ratio of originality have significant effects on the depth of interactivity. Originality/value – The contributions are as follows. First, the authors analyse the properties and the topics of government posts to draw a rich picture of how local governments use the micro-blog as a communications channel to interact with the public. Second, the authors conceptualize the government online interactivity in terms of the breadth and depth. Third, the authors identify factors that will enhance the interactivity from two aspects: structural features and content features. Lastly, the authors offer suggestions to local governments on how to strengthen the e-government interactivity in social media.

scholarly journals Exploring the Roles of Social Participation in Mobile Social Media Learning: A Social Network Analysis

2015 ◽  
Vol 16 (4) ◽  
Author(s):  
Helmi Norman ◽  
Norazah Nordin ◽  
Rosseni Din ◽  
Mohamad Ally ◽  
Huseyin Dogan
Keyword(s):  
Social Media ◽  
Social Network ◽  
Social Network Analysis ◽  
Network Analysis ◽  
Social Participation ◽  
Future Research ◽  
Analysis Tool ◽  
Daily Lives ◽  
Social Media Platforms ◽  
Media Learning

<p class="BODYTEXT">Social media is increasingly becoming an essential platform for social connectivity in our daily lives. The availability of mobile technology has further fueled its importance – making it a ubiquitous tool for social interaction. An emerging mode of learning is the mobile social media learning where social media is used in the mobile learning mode. However, limited studies have been conducted to investigate roles of social participation in this field. Thus, the study investigates roles of social participation in mobile social media learning using the “ladder of participation and mastering”. Participants were students taking an educational technology course in a local university. The study was conducted in a four-month period. Data was collected from discussions while learning among the students using one of the mobile social media platforms, Facebook groups. The data was analyzed using a social network analysis tool, NodeXL. Data was analyzed based on egocentric networks, betweeness centrality, and closeness centrality. The findings revealed that there are four roles of social participation in mobile social media, which are: (i) lurkers; (ii) gradually mastering members/passive members; (iii) recognized members; and (iv) coaches. The findings also indicated that over the course of four months, learners can inter-change roles of social participation – becoming more central or less central in learning discussions. As a result, a <em>roles of social participation</em> scale for mobile social media learning is proposed. Future research could be conducted in other fields to investigate whether mobile social media could be used to promote learning. </p>

scholarly journals Sosiaalisen median kommenttien analyysi multimodaalisesta näkökulmasta digitaalisen journalismin ja poliittisen viestinnän tutkimuksessa

2021 ◽  
Vol 40 (3) ◽  
Author(s):  
Margareta Salonen ◽  
Elisa Kannasto ◽  
Laura Paatelainen
Keyword(s):  
Social Media ◽  
Content Analysis ◽  
Literature Review ◽  
Political Communication ◽  
Qualitative Content Analysis ◽  
Data Sets ◽  
Individual Mode ◽  
Digital Journalism ◽  
Social Media Platforms ◽  
The One

Societal discussions flow on social media platforms that are studied by researchers in multiple ways and through various kinds of data sets that are extracted from them. In the studies of these discussions, multimodality unravels the semiotic modes that are communication resources through which meanings are socially and culturally created and expressed. In addition, the viewpoint of affordances can be used for viewing the functions of social media platforms and their discussions. Furthermore, this review was conducted to better understand how social media comments are researched from the perspective of multimodality in the context of digital journalism and political communication. A systematic literature review and qualitative content analysis were used as methods. The review discovered that the studies under review were not that high in multimodality and that text as an individual mode was the most common one. Furthermore, Twitter was the most researched platform and the one where the use of modes was more thoroughly explained.

Social Media and the COVID-19 Pandemic: A Qualitative Analysis of a Physician Group’s WhatsApp Chat (Preprint)

2021 ◽  
Author(s):  
Sawsan Abdel-Razig ◽  
Pascale Anglade ◽  
Halah Ibrahim
Keyword(s):  
Social Media ◽  
Information Sharing ◽  
United Arab Emirates ◽  
Information Dissemination ◽  
Medical Information ◽  
Qualitative Content Analysis ◽  
Community Building ◽  
Effective Means ◽  
Significant Proportion ◽  
Social Media Platforms

BACKGROUND Social media has emerged as an effective means of information sharing and community building amongst health professionals. The utility of these platforms is likely heightened during times of health system crises and global uncertainty. Studies have demonstrated that physicians’ social media platforms serve to bridge the gap of information between on-the-ground experiences of health care workers and emerging knowledge. OBJECTIVE The primary aim of this study was to characterize the use of a physician WhatsApp group chat during the early months of the COVID-19 pandemic. METHODS Through the lens of the Social Network Theory, the authors performed a qualitative content analysis of posts of a women physician WhatsApp group located in the United Arab Emirates between February 1, 2020 and May 31, 2020 during the initial surge of COVID-19 cases. RESULTS The were 6101 posts during the study period, reflecting a 2.6-fold increase in platform utilization when compared with the year prior. Eight themes and nine subthemes are described. The top 3 uses of the platform were requests for information, member support/promotion, and information sharing (46%, 16%, and 15% respectively). A significant proportion of posts were related to COVID-19 (43.5%) with the most popular theme being requests for logistical (non-medical) information. Among COVID-19 related medical information, it is notable that two thirds of these posts (571 of 868) were from public, mass media or unverified sources. CONCLUSIONS Health crises can potentiate the use of social media platforms amongst physicians, reflecting their tendency to turn to these platforms for information sharing and community building purposes. However, important questions remain regarding the accuracy and credibility of the information shared. These findings suggest that training of physicians in social media practices and information dissemination may be needed. CLINICALTRIAL Not applicable

Framing the Global Youth Climate Movement: A Qualitative Content Analysis of Greta Thunberg’s Moral, Hopeful, and Motivational Framing on Instagram

2021 ◽  
pp. 194016122110556
Author(s):  
Amanda L. Molder ◽  
Alexandra Lakind ◽  
Zoe E. Clemmons ◽  
Kaiping Chen
Keyword(s):  
Climate Change ◽  
Social Media ◽  
Content Analysis ◽  
Qualitative Content Analysis ◽  
Communication Strategy ◽  
Future Generations ◽  
First Year ◽  
Unique Case ◽  
Emotional Appeal ◽  
Social Media Platforms

Climate change is a critical global problem that requires immediate action to mitigate its effects. In recent years, youth climate activists have mobilized worldwide protests to demand action, using social media platforms to communicate and broadcast their message. This study examines Greta Thunberg's rise to global prominence through an analysis of her first year and a half of Instagram posts from June 2018 to January 2020, including visual and textual elements. First, we explore how climate change is communicated on social media by youth activists, and then examine these concepts through the unique case of Thunberg’s Instagram. Then, through qualitative content analysis, this study elucidates her communication strategy by applying the concept of framing to unpack how she frames climate change as a moral and ethical issue, uses an emotional appeal of hope, and visually frames motivational collective action to mobilize her audience. Finally, we discuss the implications of our findings to explore the complexities of communicating climate change through social media and how Thunberg's activism on Instagram may provide an example for future generations.

scholarly journals Social Media and Crisis Communications: A Survey of Local Governments in Florida

2018 ◽  
Vol 15 (1) ◽  
Author(s):  
Stephen R. Neely ◽  
Matthew Collins
Keyword(s):  
Social Media ◽  
Local Governments ◽  
Public Administrators ◽  
Crisis Communications ◽  
The Public ◽  
Highly Educated ◽  
Emergency Managers ◽  
Local Municipalities ◽  
Social Media Platforms ◽  
Local Agencies

Abstract Social media platforms are increasingly being used by public agencies and emergency managers to communicate with the public in times of crisis. However, while the adoption of these technologies has been well documented at the federal level, little is known empirically about the extent to which social media are being utilized for emergency management communications by local agencies, and less still is known about how rates of adoption vary based on the organizational and demographic characteristics of local municipalities. This exploratory study provides an empirical analysis of social media use by local municipalities in the State of Florida and examines the organizational and demographic factors related to social media adoption for emergency and crisis communications. The study suggests that social media are still underutilized by local agencies in many regards. Findings also indicate that larger municipalities which serve younger, more highly educated populations are more likely to adopt social media for crisis communications, while agencies representing traditionally under-served populations are less likely to utilize social media for these same purposes. The implications of these findings are discussed, particularly the role of higher education in preparing public administrators and emergency managers for careers in a networked society.

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