scholarly journals Exploring customer satisfaction with university cafeteria food services. An empirical study of Temptation Restaurant at Taylor’s University, Malaysia

2017 ◽  
Vol 8 (2) ◽  
pp. 96-106 ◽  
Author(s):  
Anshul Garg ◽  
Jeetesh Kumar
Keyword(s):  
Customer Satisfaction ◽  
Quantitative Research ◽  
Research Approach ◽  
Food Services ◽  
Quality Factors ◽  
Staff Members ◽  
Service Characteristics ◽  
Food And Beverage ◽  
The University ◽  
The Relationship

Abstract This study investigates the link between the different service characteristics that have an influence on customer satisfaction in university cafeteria food services. A conceptual model comprising of different variables like food and beverage quality, service quality, food choice, price and value equality, and ambience were studied for customer satisfaction to explore the relationship among them. This study examined how dining experiences influence the satisfaction and loyalty of both non-mature (students) and mature (staff) customers, in order to find their similarities and differences within the context of university cafeteria services. The study was conducted at Taylor’s University in Malaysia by using a quantitative research approach, and 231 students and 63 staff members of the university participated in the study. The findings reveal that the various quality factors considered in the study are positively correlated with customer satisfaction and have a significant impact on the satisfaction level of both students and staff who dined at the university cafeteria. It could be concluded from the results that the influence of price offered at the university cafeteria had a significant effect on respondents’ loyalty. The result of this study offers a direction towards better the services and facilities, which lead to an increase of the competitive influence of the restaurant business in the marketplace.

scholarly journals HUBUNGAN ANTARA ADVERSITY QUOTIENT DENGAN INTENSI BERWIRAUSAHA PADA MAHASISWA UNIVERSITAS JAMBI

2020 ◽  
Vol 6 (2) ◽  
pp. 102-113
Author(s):  
Muhammad Ilham
Keyword(s):  
Quantitative Research ◽  
Sampling Technique ◽  
Entrepreneurial Intention ◽  
Coefficient Of Determination ◽  
Correlation Technique ◽  
Research Approach ◽  
Positive Direction ◽  
Correlational Research ◽  
The University ◽  
The Relationship

  This study aimed to determine the relationship between adversity quotient with entrepreneural intention in student of Jambi University. This study used a quantitative research method with a correlational research approach. Sampling used Accidental sampling technique. This research was conducted at the University of Jambi. The subjects used in this study were 110 student of Jambi University. This study used the scale of adversity quotient and entrepreneurial intention, and the analytical method used is the Pearson's Product Moment correlation technique. This study shows there is a significant positive relationship between the two variables. The contribution to the value of the correlation coefficient (r) is 0.516 with p equal to 0.001 (p <0.05). The coefficient of determination (R2) in this study, adversity quotient contributed as much as 26.6% to the intention of entrepreneurship, while 73.4% of the others were contributions from other factors that were not the focus of this study.This variable correlation has a positive direction indicating the higher the adversity quotient, the higher the intention of entrepreneurship will be. Student who have been known to have adversity uotient and high entrepreuneral intention, can be directed and facilitated by the university to take part in entrepeuneral programs. Keywords: adversity quotient, entrepreneurial intention

scholarly journals Analysis of Competence and Service Quality on Customer Satisfaction and Loyalty in Eastern Indonesia Border Tourism

2021 ◽  
Vol 4 (2) ◽  
pp. 3016-3031
Author(s):  
Milcha Handayani Tammubua ◽  
Deni Surapto
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Quantitative Research ◽  
Research Approach ◽  
Analysis Method ◽  
Pls Analysis ◽  
Effect Hypothesis ◽  
The Relationship ◽  
Customer Satisfaction And Loyalty

The border tourism between Indonesia and Papua New Guinea is currently in great demand by many tourists. Therefore, this study aims to analyze customer satisfaction and loyalty which are influenced by competence and service quality. To test the direct and indirect effect hypothesis, this study adopts a quantitative research approach. The research instrument used was a questionnaire. The sample of this research was 192 tourists who were visiting the PLBN Skouw tour. The research data were analyzed using Partial Least Squares (PLS) analysis method with SmartPLS3.0 software. The results of this study can prove that competence can have a positive and significant effect on service quality and customer satisfaction. Customer satisfaction has a positive and significant effect on customer satisfaction and loyalty. In addition, customer satisfaction can also mediate the relationship between competence and customer satisfaction. Customer satisfaction is proven to have a positive and significant effect on customer loyalty. Customer satisfaction can also mediate the relationship between service quality and customer loyalty.

scholarly journals Academics Perceptions of Electronic Resources at the University of Venda, South Africa

2021 ◽  
Vol 41 (6) ◽  
pp. 424-428
Author(s):  
Alugumi Samuel Ndou ◽  
Wanyenda Leonard Chilimo
Keyword(s):  
South Africa ◽  
Quantitative Research ◽  
Public Access ◽  
Research Approach ◽  
Plagiarism Detection ◽  
Electronic Resources ◽  
Federated Search ◽  
Postgraduate Students ◽  
The University ◽  
Structured Questionnaire

This study examined the perceptions of academic researchers regarding electronic resources (e-resources) provided by the library at the University of Venda (UNIVEN), South Africa. The quantitative research approach and survey research design were adopted to conduct the investigation. Data was collected using a self-administered structured questionnaire randomly distributed to 45 UNIVEN academics. The findings of this study revealed that although academics at UNIVEN find e-resources easy to use, believe the resources improve academic performance, and frequently encouraged postgraduate students to use them, the majority of them had plagiarism concerns and were only moderately satisfied with available e-resources at UNIVEN. This study recommends that the university library should train academics on plagiarism detection. In addition, the library should adopt innovative ways of improving e-resource services, such as providing an Online Public Access Catalogue (OPAC) with advanced and federated search capabilities.

scholarly journals PENGARUH KOMPETENSI DAN DISIPLIN KERJA TERHADAP KEPUASAN PELANGGAN DI KANTOR PELAYANAN KEKAYAAN NEGARA DAN LELANG (KPKNL) PALU

2020 ◽  
Vol 4 (2) ◽  
pp. 103-112
Author(s):  
Sri Dwi Ratih Wijayanti ◽  
Lina Mahardiana ◽  
Risnawati Risnawati
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Multiple Linear Regression ◽  
Quantitative Research ◽  
Test Results ◽  
Significance Level ◽  
Analysis Techniques ◽  
Regression Test ◽  
The Relationship

This study aims to: know and analyze whether the Competence and Discipline Work simultaneously and partially effect on Customer Satisfaction in the Office of State Assets and Auction (KPKNL) Palu. This study uses quantitative research which is a study that aims to explain the relationship between two or more variables with a sample of 49 customers and data analysis techniques used are multiple linear regression. The results of hypothesis analysis and testing can be concluded that: (1) based on regression test results obtained sig. F of 0.00 <0.05, which can be interpreted that the variable Competence and Work Discipline affect simultaneously to Customer Satisfaction. (2) based on regression test results obtained Competence variables have significance level t sig. 0.010 <α 0.05, which can be interpreted that the variable Competence partially significant effect on customer satisfaction. (3) based on the regression test results obtained variable Work Discipline has significance level t sig. 0,000 <α 0.05, which can be interpreted that the variable Work Discipline partially significant effect on Customer Satisfaction. Penelitian ini bertujuan untuk: mengetahui dan menganalisis apakah Kompetensidan Disiplin Kerjaberpengaruh secara serempak dan parsial terhadap Kepuasan Pelanggan di Kantor Pelayanan Kekayaan Negara dan Lelang (KPKNL) Palu. Penelitian ini menggunakan penelitian kuantitatif yang merupakan penelitian yang bertujuan untuk menjelaskan hubungan antara dua variabel atau lebih dengan sampel 49 pelanggan dan teknik analisis data yang digunakan adalah regresi linear berganda.Hasil analisis dan pengujian hipotesis dapat disimpulkan bahwa: (1) berdasarkan hasil uji regresi diperoleh sig. F sebesar 0,00 < 0,05, yang dapat diartikan bahwa variabel Kompetensidan Disiplin Kerjaberpengaruh secara serempak terhadap Kepuasan Pelanggan. (2) berdasarkan hasil uji regresi diperoleh variabel Kompetensimemiliki tingkat signifikasi t sig. 0,010 < α 0,05, yang dapat diartikan bahwa variabel Kompetensisecara parsial berpengaruh signifikan terhadap kepuasan pelanggan. (3) berdasarkan hasil uji regresi diperoleh variabel Disiplin Kerja memiliki tingkat signifikasi t sig. 0,000 < α 0,05, yang dapat diartikan bahwa variabel Disiplin Kerja secara parsial berpengaruh signifikan terhadap Kepuasan Pelanggan.

Planning for Knowledge Management Implementation in Academic Libraries: Empirical Evidence From Federal University Libraries in Nigeria

2018 ◽  
Vol 17 (04) ◽  
pp. 1850039 ◽  
Author(s):  
Cyprian. I. Ugwu ◽  
I. J. Ezema
Keyword(s):  
Social Sciences ◽  
Knowledge Management ◽  
Standard Deviation ◽  
Quantitative Research ◽  
Implementation Process ◽  
Research Approach ◽  
University Libraries ◽  
The Social ◽  
The University ◽  
Descriptive Survey

The main reason for the failure of many knowledge management (KM) projects is the absence of a well-defined framework or strategy to guide KM implementation. This paper is an attempt to determine the planning needs of the KM deployment process and propose a framework that could be used specifically by the federal university libraries in Nigeria to guide the KM implementation process. Quantitative research approach was adopted in this study and the design was a descriptive survey. A total of 300 librarians responded to the survey that sought their opinions on the planning needs for KM implementation process. The survey instrument was a questionnaire, and it was used to collect data from the respondents. Data collected were analysed using mean, standard deviation, ranks and percentages obtained with the aid of the Statistical Package for the Social Sciences (SPSS). The results of the study revealed the planning needs for KM implementation as consisting of the goals which the university library intends to achieve through KM, the KM process, skills and tools required as well as the type of partnerships needed. Based on these needs, this study proposes a KM framework made up of strategies and tactical moves to guide the KM implementation process.

scholarly journals Analysis of the Relationship between Credit Risk and Bank Performance of Some Commercial Banks in Ghana

2020 ◽  
Vol 8 (2) ◽  
pp. 34-51
Author(s):  
Joseph Acquah ◽  
Yusif Arthur ◽  
Damianus Kofi Owusu
Keyword(s):  
Credit Risk ◽  
Commercial Bank ◽  
Commercial Banks ◽  
Quantitative Research ◽  
Banking Sector ◽  
Sampling Technique ◽  
Capital Adequacy ◽  
Research Approach ◽  
Independent Entity ◽  
The Relationship

This study analysed the relationship between credit risk and bank financial performance of selected commercial banks in Ghana for the period 2010 - 2014, using the banks respective financial statements. The study employed the quantitative research approach. The sample was Ghana Commercial Bank Limited, Zenith Bank Limited, UT Bank and Ecobank Plc. These four banks were selected using stratified random sampling technique. The data were primarily secondary and quantitative in nature. Both descriptive and inferential statistics were used to analyse the data. When the banks were compared, Ghana Commercial Bank Limited was found to be more liquid than Zenith Bank Limited. That of Zenith bank was also higher than UT bank and Ecobank Plc .However, profitability indicators showed that Zenith Bank Limited and Ecobank Plc utilised its assets better than Ghana Commercial Bank Limited and UT bank resulting in the two banks higher scores over the period. The findings show further that Ghana Commercial Bank Limited showed higher ratios for investment in the future while Zenith Bank Limited showed higher ratios of higher dividend immediately. However, Zenith Bank Limited capital adequacy level was far higher than the legal requirement of Banking sector while its counterparts fell slightly below it in terms of average. Based on the main findings and conclusions, it is recommended that Ghana Commercial Bank Limited should find a means of reducing its expenditure, introducing prudent assets management, should be cautious when assisting government in time of economic difficulty, and operate as an independent entity.

scholarly journals Pengaruh Promosi Go-pay Terhadap Keputusan Pengguna Aplikasi Transportasi Online Di Ruang Lingkup Universitas Pamulang

2020 ◽  
Vol 4 (2) ◽  
pp. 192-198
Author(s):  
Hadijah Febriana ◽  
Intan Sari Budhiarjo
Keyword(s):  
Quantitative Research ◽  
Coefficient Of Determination ◽  
Test Results ◽  
University Management ◽  
Study Program ◽  
Quantitative Research Methods ◽  
Transportation Services ◽  
The University ◽  
The Relationship ◽  
Transportation Applications

Research purposes This study aims to determine the effect of go-pay promotion on the decisions of users of online transportation applications within the scope of the University of Pamulang. The research method used is quantitative research methods. The population in this study were students of the 7th semester of the Pamulang University management study program. The sample in this study were 200 respondents in the population. The analytical method used is quantitative analysis. Partially Go-pay promotion variable (x) has a tcount of 11.966 > ttable 1.65259 with a significant value of 0.00, it can be concluded that Go-pay promotion has a positive and significant effect on user decisions. Based on the test results the coefficient of determination (R square) shows the number 0.420 which means that the relationship between Go-pay promotion and user decision is 42%, while the remaining 58% is influenced by other variables not examined in this study. Promotion has a positive and significant effect on Go-pay users' decisions to use online transportation at Pamulang University. This means that the higher and more varied the promotions offered by the company, the greater the chance for users to decide to use online transportation services, especially at Pamulang University. Abstrak Penelitian ini bertujuan untuk mengetahui pengaruh promosi Go-pay terhadap keputusan pengguna aplikasi transportasi online di ruang lingkup Universitas Pamulang. Metode penelitian yang digunakan adalah metode penelitian kuantitatif. Populasi dalam penelitian ini adalah mahasiswa/mahasiswi semester 7 prodi manajemen Universitas Pamulang. Sampel dalam penelitian ini adalah 200 responden yang terdapat dalam populasi. Metode analisis yang digunakan adalah analisis kuantitatif. Secara parsial promosi Go-pay (x) memiliki thitung sebesar 11,966y > ttabel 1,65259 dengan nilai signifikan 0,00 maka dapat disimpulkan promosi Go-pay berpengaruh positif dan signifikan terhadap keputusan pengguna. Berdasarkan hasil uji koefisien determinasi (R square) menunjukkan angka 0,420 artinya hubungan promosi Go-pay dengan keputusan pengguna sebesar 42%, sedangkan sisanya 58% dipengaruhi oleh variabel lain yang tidak diteliti dalam penelitian ini. Promosi berpengaruh secara positif dan signifikan terhadap keputusan pengguna Go-pay dalam menggunakan trasnportasi online di Universitas Pamulang. Artinya semakin tinggi dan semakin bervariasi promosi yang ditawarkan oleh pihak perusahaan, maka semakin besar peluang pengguna memutuskan untuk menggunakan jasa transportasi online khususnya di Universitas Pamulang. Kata Kunci : Promosi, Go-Pay, Keputusan Pengguna

scholarly journals Impact of WIUT Library Activities on Labour Market Outcome

2021 ◽  
Vol 2 (2) ◽  
pp. 1-25
Author(s):  
Abbos Utkirov ◽  
Rauf Salahodjayev
Keyword(s):  
Labour Market ◽  
Quantitative Research ◽  
Online Survey ◽  
Research Approach ◽  
Market Outcomes ◽  
Problem Solving Skills ◽  
Labour Market Outcomes ◽  
Relationship Of ◽  
The Impact ◽  
The Relationship

This paper investigates the impact of the Learning Resource Centre activities of Westminster International University Tashkent (WIUT) graduated students on the labour market outcome. WIUT library provides a learning environment that helps students to create practical teams and individual projects to support the agenda of employability. The study aims to clarify the relationship between library activities and labour market outcomes. This proposes the improvement of a commercial responsiveness workshop, in collaboration with other services, and alumni voices in an employability guide. A quantitative research approach was employed; an online survey questionnaire was distributed to alumni students to obtain the data. It was a semi-structured questionnaire designed using a Likert Scale to collect data from 607 graduates. The study revealed that LRC activities have a significant impact on labour market outcomes for students. LRC activities such as presentation skills, information technology skills, problem-solving skills, research skills were mostly expected in the labour market. Research limitations– The study was focused only on graduates of WIUT, which may limit the generalizability. Therefore, the researcher proposed to study and compare other graduates of universities in Uzbekistan. The insights are valuable for planning the curriculum of LRC activities and developing teaching practices at WIUT. Moreover, current and graduate students can learn market-oriented skills and labour market demands. This is the first-ever study in Uzbekistan that explores the relationship of university library activities on employability skills of alumni.

scholarly journals Union Membership as a Moderator in the Relationship Between Living Wage, Job Satisfaction and Employee Engagement

2021 ◽  
Author(s):  
M. J. Maleka ◽  
C. M. Schultz ◽  
L. van Hoek ◽  
L. Paul-Dachapalli ◽  
S. C. Ragadu
Keyword(s):  
Job Satisfaction ◽  
Employee Engagement ◽  
Union Membership ◽  
Quantitative Research ◽  
Research Approach ◽  
Living Wage ◽  
Trade Union Movement ◽  
Union Movement ◽  
Living Wages ◽  
The Relationship

AbstractIn many developing countries, lower-level employees are working in workplaces that pay them poverty wages. The need for workers to earn a living wage has long been argued, both within the trade union movement, employers and society, along with the link with job satisfaction and employee engagement. The present study aims to explore the relationship between living wage, job satisfaction and employee engagement, as well as union membership as a moderator in these relationships. A quantitative research approach was employed in this study, and Loess curves were used to graphically predict the relationship between study variables. There were significant relationships between a living wage, job satisfaction and employee engagement. The results indicated that the relationships between the variables were cubic and not linear. Union membership was the moderator in the relationship between living wages and employee involvement. Union membership moderated the cubic relationship between living wages and employee engagement. Union membership also moderated the cubic relationship between living wages and job satisfaction.

scholarly journals Analysis of the Effect of Service Quality on Customer Loyalty in Mediation by Customer Satisfaction at Loka Supermarket Cibubur

2020 ◽  
Vol 2 (4) ◽  
pp. 147-158
Author(s):  
I Made Adnyana ◽  
Yulianah ◽  
Agustiya Hutri Primasari
Keyword(s):  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Quantitative Research ◽  
Research Approach ◽  
Quality Dimensions

The purpose of this research is to study the influence of service quality on customer satisfaction and its impact on customer loyalty at Loka Supermarket Cibubur and to provide suggestions on how Loka Supermarket can increase customer loyalty by increasing the aspects that influence it. The research approach is quantitative research in accordance with data collection in the form of distributing questionnaires to 150 respondents. The results of this study indicate that each of the quality dimensions directly has a positive and significant effect on customer satisfaction at Loka Supermarket Cibubur. Customer satisfaction directly has a positive and significant effect on customer loyalty. And and each dimension of service quality indirectly affects customer loyalty through customer satisfaction.

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