scholarly journals Effect of Service Quality on Satisfaction and its Impact on Loyalty of Santri Pesantren Student Al Ma'soem

2017 ◽  
Vol 5 (2) ◽  
pp. 115-130
Author(s):  
Dadang Dimyati
Keyword(s):  
High School ◽  
Service Quality ◽  
Junior High School ◽  
Boarding School ◽  
Research Data ◽  
Senior High School ◽  
Primary Data ◽  
Test Results ◽  
F Test ◽  
Loyalty Intention

This study aimed to analyze the influence of service quality on satisfaction and the impacts on loyalty intention of students Al Ma’soem Boarding School. The research data was obtained from primary data by distributing questionnaires to 100 students of junior high school and senior high school in Al Ma’soem Boarding School. The findings of this study indicate that there is influence between the Service quality and satisfaction  on the loyalty students in Al Ma’soem Boarding School. F test results showed that the Service quality and the satisfaction simultaneously affect to loyalty students in Al Ma’soem Boarding School. The R-square value obtained amounted to 0.417, or 41,7%, meaning that simultaneous Service quality and satisfaction contribute to the effect of 41,7% on loyalty students in Al Ma’soem Boarding School, as for the influence of others factors are 58,3%.

scholarly journals Pengaruh People, Process dan Physical Evidence Terhadap Keputusan Mahasiswa Memilih STIBANKS Al Ma’soem (Tahun Akademik 2017/2018)

2019 ◽  
Vol 4 (3) ◽  
pp. 10
Author(s):  
Faisal Rakhman
Keyword(s):  
Service Quality ◽  
Simple Procedure ◽  
Fast Response ◽  
Research Data ◽  
Primary Data ◽  
Test Results ◽  
F Test ◽  
Physical Evidence ◽  
Academic Information ◽  
Decision Choice

This research aimed to analyze the influence of People, Process and Physical evidence on the students' decision choice STIBANKS Al Ma’soem. This research uses quantitative associative method. The research data was obtained from primary data by distributing questionnaires to students in STIBANKS Al Ma'soem and then processed with IBM SPSS Statistic 23. The results showed that correlation is weak and there are not significant People, Process and Physical evidence on the students' decision choice STIBANKS Al Ma’soem. F test results showed that the factors of People, Process and Physical evidence does not significantly affect the students' decision choice STIBANKS Al Ma’soem. The R-square value obtained amounted to 0.1615, or 16.15%, that meaning simultaneous People, Process and Physical evidence contributes 16.15% to the effect on the students choice  STIBANKS Al Ma’soem, and while the rest (1-R²) of 83.85% is the number of contributions made by other factors not examined. The study reveals that students expect fast response from the officer while giving information to students, such as academic information. Students also expect a simple procedure in order for their needs, such as to make academic letters. The management of STIBANKS Al Ma’soem must improve on other factors that can increase the number of students in the next period, such as service quality and promotion mix.

scholarly journals Pengaruh People, Process dan Physical Evidence Terhadap Keputusan Mahasiswa Memilih STIBANKS Al Ma’soem (Tahun Akademik 2017/2018)

2019 ◽  
Vol 4 (3) ◽  
pp. 10-22
Author(s):  
Faisal Rakhman
Keyword(s):  
Service Quality ◽  
Simple Procedure ◽  
Fast Response ◽  
Research Data ◽  
Primary Data ◽  
Test Results ◽  
F Test ◽  
Physical Evidence ◽  
Academic Information ◽  
Decision Choice

This research aimed to analyze the influence of People, Process and Physical evidence on the students' decision choice STIBANKS Al Ma’soem. This research uses quantitative associative method. The research data was obtained from primary data by distributing questionnaires to students in STIBANKS Al Ma'soem and then processed with IBM SPSS Statistic 23. The results showed that correlation is weak and there are not significant People, Process and Physical evidence on the students' decision choice STIBANKS Al Ma’soem. F test results showed that the factors of People, Process and Physical evidence does not significantly affect the students' decision choice STIBANKS Al Ma’soem. The R-square value obtained amounted to 0.1615, or 16.15%, that meaning simultaneous People, Process and Physical evidence contributes 16.15% to the effect on the students choice  STIBANKS Al Ma’soem, and while the rest (1-R²) of 83.85% is the number of contributions made by other factors not examined. The study reveals that students expect fast response from the officer while giving information to students, such as academic information. Students also expect a simple procedure in order for their needs, such as to make academic letters. The management of STIBANKS Al Ma’soem must improve on other factors that can increase the number of students in the next period, such as service quality and promotion mix.

scholarly journals Pengaruh Harga, Kualitas Pelayanan, dan Costumer Relationship Management Terhadap Keputusan Pembelian Pada Asuransi Astra (Garda OTO)

2021 ◽  
Vol 4 (2) ◽  
pp. 673-679
Author(s):  
Dhita Adriani Rangkuti ◽  
Mey Monita Lestari Manalu ◽  
Sartika Nanda Lestari ◽  
Brian Robuli ◽  
Irfan Boy Samosir
Keyword(s):  
Service Quality ◽  
Hypothesis Testing ◽  
Customer Relationship Management ◽  
Significant Influence ◽  
Relationship Management ◽  
Customer Relationship ◽  
Primary Data ◽  
Test Results ◽  
Purchasing Decisions ◽  
F Test

The purpose of this study was to determine and analyze the effect oprice, service quality, and customer relationship management on the purchase decision of Asuransi Astra Garda OtoMedan, JL.ImanBonjol. The data used are primary data obtained from the answer of 85 respondents by accidental sampling method. Data collection techniques used in this study used a questionnaire and interview technique. Data analysis techniquesin the study used linear regression, classic assumption  tests, hypothesis testing (t test and f test) and the coefficiecnt of determination. Hypothesis testing results indicate that partially (t) obtained value for t count price of 2,833 > t table 1,658 and sig value obtained 0,005<0,05 which means that price has a positive and significant influence on purchasing decisions in using Astra Insurance services (Garda Oto). Partially obtained value for service quality tcount 5.152 >ttable 1.658 and sig value obtained 0.000 <0.05 which means that service quality has a positive and significant influence on purchasing decisions in using Astra Insurance (Garda Oto) services, partially obtained value for customer relationship management t count 8.878 > 1.658 t table and the sig value obtained is 0.000 <0.05 which means that customer relationship management has a positive and significant influence on purchasing decisions in using Astra Insurance (Garda Oto) services, for the F test results obtained calculated F value = 77.769 > f table (2.69), and a significance probability of 0.000 <0.05, meaning that simultaneously prices, service quality and customer relationship management have a positive and significant effect on purchasing decisions in using Astra Insurance Services (Garda Oto). Keywords: Price, Service Quality, and Customer Relationship Management.

scholarly journals ANALISIS STRATEGI PROMOSI TABUNGAN FAEDAH PT. BRI SYARIAH KC. BANJARMASIN

2021 ◽  
Vol 1 (2) ◽  
pp. 64-73
Author(s):  
Nur Habibah ◽  
Ahmad Dakhoir
Keyword(s):  
High School ◽  
Junior High School ◽  
Swot Analysis ◽  
Field Research ◽  
Research Data ◽  
Third Party ◽  
Primary Data ◽  
Promotion Strategy ◽  
Data Source ◽  
Promotion Strategies

This study aims to describe and analyze using the SWOT method of promotion strategies carried out at PT. BRI Syariah KC Banjarmasin. The type of research used is field research with a qualitative approach. Then, the research data source is primary data that comes directly from the field. To obtain research data, data collection techniques by observation, interviews with MO (Operational Manager) FRO (Funding Relations Officer) and AO (Account Officer), and documentation. Then to analyze the data used analysis techniques of editing, categorization, and description. The results showed that the promotion strategy of Faedah savings carried out by BRI Syariah KC Banjarmasin which was carried out in the form of promotion when attacking the market, elementary school, junior high school, high school, company, college, collaborating with several companies and to prospective customers who want to make financing. Based on the SWOT analysis, BRI Syariah KC Banjarmasin still has many challenges and weaknesses that must be addressed so that the promotion is successful and helps to increase third party funds at BRI Syariah KC Banjarmasin.This study aims to describe and analyze using the SWOT method of promotion strategies carried out at PT. BRI Syariah KC Banjarmasin. The type of research used is field research with a qualitative approach. Then, the research data source is primary data that comes directly from the field. To obtain research data, data collection techniques by observation, interviews with MO (Operational Manager) FRO (Funding Relations Officer) and AO (Account Officer), and documentation. Then to analyze the data used analysis techniques of editing, categorization, and description. The results showed that the promotion strategy of Faedah savings carried out by BRI Syariah KC Bajarmasin which was carried out in the form of: promotion when attacking the market, elementary school, junior high school, high school, company, college, collaborating with several companies and to prospective customers who want to make financing. Based on the SWOT analysis, BRI Syariah KC Banjarmasin still has many challenges and weaknesses that must be addressed so that the promotion is successful and helps to increase third party funds at BRI Syariah KC Banjarmasin.

scholarly journals K. H. Imam Zarkasyi: Membangun Karakter Umat Dengan Modernisasi Pesantren (1926-1936)

2019 ◽  
Author(s):  
Saifuddin Alif Nurdianto
Keyword(s):  
High School ◽  
Junior High School ◽  
Education System ◽  
Junior High ◽  
Secondary Level ◽  
Boarding School ◽  
Senior High School ◽  
Level Of Education ◽  
Historical Approach

Using historical approach, this research investigates the modernization of pesantren (Islamic boarding school) executed by K.H. Imam Zarkasyi who was one of the pioneers of modernization of pesantren in Indonesia. lie has introduced a new pesantren education system called KulliyyatuI Mu'allimin Al-Jslamiyyah (a six-year secondary level of education - equal to junior high school and senior high school). The modernization system includes the curriculum that covers both traditional Islamic educationalandthe seculareducational materials.

scholarly journals PONDOK PESANTREN AI-MANSUR POPONGAN KLATEN: Alternatif Model Pelayanan Pendidikan Agama Bagi Masyarakat

2017 ◽  
Vol 6 (2) ◽  
Author(s):  
Umul Hidayati
Keyword(s):  
High School ◽  
Religious Education ◽  
Junior High School ◽  
Junior High ◽  
Boarding School ◽  
Qualitative Approach ◽  
Senior High School ◽  
Service Model ◽  
Education Service

The research is done in Pondok Pesantren (Islamic boarding school) al-Mansur Popongan. The objectiveofthestudyis to elaboratehow pesantren stands in providing the religious education service to society. This study is carried out with qualitative approach. The result of the study shows that the religious education particularly if it is service model provided by pesantren up to this time has been sufficiently adequate, seen from its availability of the supporting facilities aspect, infrastructure, service and theresponsiveness tothesantri. Theeducation service held by pesantren is Pre-School, MTs (Islamic Junior High School) and MA (Islamic Senior High School), Madrasah Diniyah (School of Religion),Tahfiz al-Qur'an (Memorizing al-Qur'an), Tarekat and Majlis Taklim. The sodety's response

scholarly journals Implementation of the Wahdah Method in Improving Students' Ability to Memorize the Qur'an

2021 ◽  
Vol 4 (3) ◽  
pp. 518-530
Author(s):  
Nofika Ria Nur Farida ◽  
Muhammad Anas Ma`arif ◽  
Ari Kartiko
Keyword(s):  
High School ◽  
High School Students ◽  
Junior High School ◽  
Junior High ◽  
Case Study Research ◽  
Boarding School ◽  
Research Data ◽  
School Students ◽  
Collection Data ◽  
Class Divisions

This article aims to analyze and explain: Planning, implementing, and evaluating the wahdah method in improving the ability to memorize the Qur'an in junior high school students based on the Amanatul Ummah Islamic Boarding School. This article uses a qualitative approach with the type of case study research. Data was collected by using field observation, interview, and documentation techniques. Data analysis techniques include data collection, data presentation, and data verification. From the analysis of research data, the results of this article are as follows: (1) the planning of the wahdah method in the Amanatul Ummah Islamic Boarding School-Based Junior High School is the division of groups or class divisions according to their abilities. (2) implementation of the wahdah method helps make it easier for students to memorize by reading verses of the Qur'an with tartil repeatedly, memorizing verse by verse and tarqiq. (3) The evaluation is that if students memorize one juz, they will be tested with an ustadz/ustadzah other than their class supervisor. The next research recommendation is about the strategy of implementing the wahdah method with a comparison of taqrir, murojaah will result in better memorizing the Qur'an. 

scholarly journals DESAIN DAN IMPLEMENTASI PEMBELAJARAN FULL DAY SCHOOL DALAM PENGEMBANGAN KEMANDIRIAN SISWA

1970 ◽  
Vol 1 (3) ◽  
pp. 251-276
Author(s):  
Anis Fauzi ◽  
Lilis Solihah
Keyword(s):  
High School ◽  
Data Collection ◽  
Boarding School ◽  
Senior High School ◽  
Day School ◽  
Learning System ◽  
Primary Data ◽  
Research Subjects ◽  
Learning Program ◽  
Full Day

The independence of learning is very important to apply in the environment and educational institutions through the design and implementation of a full day school learning system. Children of school age who is experiencing a period of growth and development of language and social relationships require wider to develop social concepts. This research is a Mixed Research study using Sequential Merge forms. The researcher used both studies in sequence. Primary data from this study were obtained from the results of observations and interviews with research subjects consisting of principal, vice principal of Curriculum Field, Educators, and Staff, Students, School Committees and Parents. Secondary data in this study are books, research journals, or articles related to this research, as well as supporting documents in this study. In this study the authors took a sample of 10% of the population, thus getting 50 students. Data obtained from the results of the questionnaire discussion are processed using a Likert scale. Data analysis in qualitative research is carried out when data collection takes place, and after data collection, and after completion of data collection in a certain period. The results of this study are: First, Islamic Senior High School 2 of Serang City combines the National Curriculum (2013 Curriculum) and Islamic School Curriculum; Secondly, Islamic Senior High School 2 has not been full day if they see the characteristics of a full day five working days, but at the level of practice the learning burden has exceeded full days, not to mention there is a teaching and learning program held at the Boarding School; Third, learning the independence of students is carried out inside and outside the classroom for competitive advantage, whereas for more cooperative excellence it is obtained in the boarding school.

scholarly journals IMPLEMENTASI PROGRAM BOARDING SCHOOL DALAM PEMBENTUKAN KARAKTER SISWA DI SMA NEGERI CAHAYA MADANI BANTEN BOARDING SCHOOL PANDEGLANG

2017 ◽  
Vol 3 (02) ◽  
pp. 207
Author(s):  
Najihaturrohmah Najihaturrohmah
Keyword(s):  
High School ◽  
Character Education ◽  
Boarding School ◽  
Research Data ◽  
Senior High School ◽  
Descriptive Research ◽  
Religious Attitude ◽  
School Programs ◽  
Qualitative Descriptive ◽  
And Behavior

This study aims to determine the implementation of boarding school programs in the formation of student characters in State Senior High School of Cahaya Madani Banten Boarding School Pandeglang Banten. The type of this research is qualitative descriptive research. The research data was collected with several techniques, such as observation, interview, and documentation. Triangulation technique is done by means of triangulation method, that is by checking the information result of interview with documentation and observation. The results of the discussion of the implementation of boarding school programs in the formation of student characters include: There is guidance of character education that appear in State Senior High School of Cahaya Madani Banten Boarding School Pandeglang Banten include: 1) Religious, attitude, and behavior; 2) Discipline, actions that demonstrate orderly conduct and abide by various rules and regulations. 3) Honest behavior based on an attempt to make himself or herself a person who can always be trusted in words, actions, and work. 4) Mandiri, 5) Responsibility of the attitude and behavior of a person to carry out his duties and obligations, which he should do, to oneself, society, environment (nature, social and culture), state, and god almighty. Keywords. Boarding school, character education, religious, discipline

scholarly journals Analisis Kesalahan Siswa Berdasarkan Teori Newman pada Materi Pecahan

2021 ◽  
Vol 6 (1) ◽  
Author(s):  
Azra Fauzi ◽  
Sindi Nur Diansyah
Keyword(s):  
High School ◽  
Junior High School ◽  
Junior High ◽  
Interactive Media ◽  
Boarding School ◽  
Test Results ◽  
Before And After ◽  
Post Test ◽  
The Media

The purpose of this study is to describe errors in problems solving according to Newman's theory on the questions of pre test and post test. Newman's theory states that there are 5 phases in solving problems, its: 1) reading, 2) understanding, 3) transformation, 4) process, and 5) endcoding. The subjects of this study were 3 grade VII students of Junior High School of Aisyiyah Boarding School Malang. The pretest results were analyzed then concluded that students still made a lot of mistakes, in an effort to minimize mistakes researchers used interactive media as learning media. Post test results showed good differences in the score before and after the use of the media.

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