Kualitas Pelayanan Publik Di Balai Pelayanan, Penempatan, Dan Perlindungan Tenaga Kerja Indonesia Wilayah Bandung

2019 ◽  
Vol 11 (1) ◽  
pp. 20-27
Author(s):  
Wawan Setiawan Abdilah ◽  
Sakrim Miharja ◽  
Yeni Dewiyanti Lestari
Keyword(s):  
Public Service ◽  
Migrant Workers ◽  
Five Dimensions ◽  
Service Placement ◽  
Service Staff ◽  
Three Stages ◽  
Descriptive Approach ◽  
Medical Examinations ◽  
Depth Interviews

This study aims to analyze the quality of public services at the Bandung Service Center, Placement and Protection of Indonesian Workes (BP3TKI) Bandung. This research method uses  qualitative methods with descriptive approach. Data collection techniques used were in-depth interviews and documentation studies. Informants in this study were Head Of Correctional and Program Institution Section, Head of Placement Preparation Section, service staff and TKI. In addition, the steps in data analysis according to Miles and Huberman consist of three stages, namely: data reduction, data presentation and conclusion/ verification. The results of this study were obtained from the results of interviews that: (1) The quality of public service at the Indonesian Workforce Service, Placement and Protection Center (BP3TKI) Bandung has implemented five dimensions namely: Tangible, Reliability, Responsiviness, Assurance, Emphaty along with indicators. However, from some indicators there are still those that have not gone according to the wishes of Indonesian infrastructure, there are still officers who are capable and expert in operating the tools  available at BP3TKI Bandung, and the officers’ inability to process service to TKI. (2) barriers that existin the implementation of public service at the Indonesian Workforce Service, Placement and Protection Center (BP3TKI) in Bandung is that there is no place for medical examinations for Indonesian migrant workers, and banks to pay for insurance so that migrant workers must leave the office, and for facilities and infrastructure that are still not maximal to support the service process.

scholarly journals Kepemimpinan dalam Peningkatan Kualitas Pelayanan Publik di Daerah

2021 ◽  
Vol 21 (3) ◽  
pp. 1385
Author(s):  
Susilawati Susilawati ◽  
Eljawati Eljawati ◽  
Gradiana Tefa ◽  
Siti Nuraisyah Suwanda ◽  
Dadang Suwanda
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Random Sampling ◽  
Quantitative Methods ◽  
Sampling Method ◽  
Human Life ◽  
Elementary Problem ◽  
Descriptive Approach

Garbage as a elementary problem of human life in forward territory, raises the handling urgency through providing performance of public service in hygine which is the success depends on leadership of a leader. This research uses quantitative methods with descriptive approach. Determination of research sample through multistages random sampling method and formulating them into Slovin formula. Research results show that the measurement of service quality in hygiene in the Jatinangor District Sumedang Regency is 65.30% or 3918 with good predicate. Measurement of Head of Subdistrict’s leadership in Jatinangor Subdistrict Sumedang Regency is 65.30% or 3918 with good predicate. As well as there is assosiation of Head of Subdistrict’s leadership towards service quality of hygiene in managing waste at the Jatinangor District with τ = np-nn/C(n,2) = 0.56.

scholarly journals What Drives Politicians to Run for Office: Money, Fame or Public Service?

2017 ◽  
Vol 10 (1) ◽  
pp. 9-38 ◽  
Author(s):  
Arpie G. Balian ◽  
Arman Gasparyan
Keyword(s):  
Rural Communities ◽  
Public Service ◽  
Sense Of Community ◽  
Inductive Reasoning ◽  
Conclusive Evidence ◽  
Multiple Case ◽  
Local Government Level ◽  
Depth Interviews

AbstractThis is a multiple case study that investigates the motivations and ambitions of politicians who run for elections. It uses a mixed research design that applies inductive reasoning in the collection and analysis of data from six communities of rural Armenia. Data-collection instruments include in-depth interviews, focus groups, field observations and community survey. Whereas the study considers various theories of motivation and ambition, the conclusive evidence shows that the attractiveness of office at the local-government level in smaller rural communities is not driven by financial considerations and is rather compelled by the desire to make a difference motivated primarily by personal interest in and dedication to bringing positive change in the quality of life in one’s own community. The study also shows that motivators oft en stem from several other factors, including one’s deep-rooted connection with the community, lineage, length of term in office, record of community satisfaction, resultant personal power built over the years in service and the need to be acclaimed by one’s own community. A derivative closely linked to the priority of building the personal reputation of an incumbent mayor is the resultant power of decision-making. These conclusions can be explained using the model offered by Besley and Ghatak (2005) where politicians view public service as a personal mission. This study connects personal drive to sense of community and ancestral presence. The study also explains why mission accomplishment is more attractive than personal profit-making and how the sense of community and ownership are linked to personal drive.

scholarly journals KUALITAS PELAYANAN PUBLIK DALAM MEMENUHI KEPUASAN MASYARAKAT DI KANTOR IMIGRASI KELAS I KHUSUS SURABAYA

2017 ◽  
Vol 3 (1) ◽  
Author(s):  
Rachman Rahardian ◽  
Zakariya Zakariya
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
Class I ◽  
Community Satisfaction ◽  
Five Dimensions ◽  
The People ◽  
Immigration Service ◽  
The Government

Quality Of Public Service in Fulfilling Community Satisfaction in Class Of Immigration Class I Special Surabaya. Public services in accordance with Act No. 25 of 2009 on the public service is a form of services either in the form of public goods, one form of public service held by the government is meeting the needs of society in the manufacture of passports by the Immigration Office. However, in the provision of services performed, there are problems that often occur like, there is always a long queue, inadequate parking space. Special Class I Immigration Office Surabaya is one of the facilities that serve service traveling abroad. The focus of research at the Immigration Service Quality Class I Special Surabaya measured using the five dimensions of service quality (SERVQUAL) According to Parasuraman, namely Tangible, Realibility, Responsiveness, Assurance, Empathy. This study used a qualitative descriptive approach. Results from the study show that: 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. Keywords: Quality of Public Services, Public Satisfaction

scholarly journals Policy Implementation Performance Related to the Procurement of PRB Drugs in the Subdistrict Primary Healthcare Center Pharmacy and PRB Pharmacy in Central Jakarta Quarter I, II, and III of 2019

2021 ◽  
Vol 6 (1) ◽  
Author(s):  
Sari Ulfa Nardia ◽  
Amal Chalik Sjaaf
Keyword(s):  
Health Center ◽  
District Health ◽  
Healthcare Center ◽  
Descriptive Approach ◽  
Policy Institute ◽  
Catastrophic Disease ◽  
Document Review ◽  
Depth Interviews ◽  
Primary Healthcare Center

Back-Referral Program (PRB) is one way to improve the quality of the health services for BPJS participants in conducting quality control and cost control. The unavailability of pharmacies and drugs for PRB causes the PRB program not to run optimally, thus increasing the catastrophic disease sufferers and absorbing big claims in JKN. This study is qualitative research with a descriptive approach using the method of in-depth interviews and document review. The research informants' criteria were: the elements of the leadership and policy management officers in the DKI Jakarta Provincial Health Office, Central Jakarta Health Office, Central Jakarta BPJS Health Center, Central Jakarta District Health Center, and Central Jakarta PRB Pharmacy. The results showed that the implementation performance was not optimal, which was influenced by policy standards and objectives, resources, communication between organizations, the implementers' attitude, the implementing organization's characteristics, and the economic, social, and politics. Coordination, commitment, and evaluation of activities from the Ministry of Health, BPJS Health, Government Service Goods Procurement Policy Institute, and DKI Jakarta Provincial Health Office are needed in terms of the availability of this PRB drug.

scholarly journals KUALITAS PELAYANAN KARTU TANDA PENDUDUK ELEKTRONIK DI KECAMATAN CISARUA KABUPATEN BOGOR

2017 ◽  
Vol 2 (1) ◽  
pp. 35
Author(s):  
Siti Rahayu Septiany ◽  
Beddy Iriawan Maksudi ◽  
Irma Purnamasari
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Population Database ◽  
Five Dimensions ◽  
The Public ◽  
Civil Registration ◽  
Identity Card ◽  
The Government ◽  
The Village

Various community responses tend to suggest that different types of public services suffered a setback which is mainly marked by numerous irregularities in the public service. Systems and procedures are complicated, and human resources were slow in providing the service, expensive, closed, and discriminatory and cultured not serve, but served also an aspect of public service spotlight, especially in terms of population administration one of them in the service of making electronic ID card.The research objective is to know the quality of the electronic ID card service in District Cisarua, Bogor regency.The theory that used to analyze the quality of service is a theory proposed by Parasuraman in Harbani Pasolong (2013) which has five dimensions of service quality to be able to successfully include the dimensions of tangible, reliability, responsiveness, assurance, empathy. The five dimensions above should be implemented fully for one another have relevance.This research used descriptive quantitative method by using questionnaires as the main instrument to data collect.These results indicate that the quality of the electronic ID card service in District Cisarua, Bogor regency according to respondents of employees included in the criteria for the interpretation of Good, while according to the respondents community service quality Electronic Identity Card in District Cisarua, Bogor regency included in the criteria Pretty Good. It is explained that the completion of this electronic ID card service can’t be resolved quickly due to the completion of this electronic ID cards involve other agencies, namely the Department of Population and Civil Registration in Bogor district is not authorized for card printing and database processing. Suggestions from this study recommend that the government give them the authority to process the district population database that can handle an error in the electronic ID card identity. Then the district should continue to strive to conduct socialization to the village office of each region, with emphasis to the village to mobilize RW and RT convey any information which would have informed to the public; Keywords: Service Quality of electronic ID cards

scholarly journals KUALITAS PELAYANAN DI MUSEUM KAMBANG PUTIH, TUBAN

2018 ◽  
Vol 4 (1) ◽  
Author(s):  
Meita Pradani Putri
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Public Service ◽  
Five Dimensions ◽  
Reliability Indicator ◽  
Qualitative Descriptive

This study was conducted to determine the quality of service in the Museum Kambang Putih, Tuban in providing services to visitors. This research is a qualitative descriptive study.The focus of research is based on five dimensions of the five dimensions of service quality (SERQUAL) by Parasuraman that is tangible, reliability, responsivenees, assurance, and empathy. These results indicate that the quality of service in the Museum Kambang Putih, Tuban already implementing tangible dimension, reliability, responsivenees, assurance and empathy and its indicators going pretty well. Dimensions responsivenees, assurance and empathy has been running very well and in line with expectations of visitors. But there are several dimensions and their indicators have not been going well and does not meet the wishes of visitors, among other tangible dimension to the indicators amenities to make the inconvenience visitors in museum and includes facilities are not complete, as well as dimensional reliability indicator of officers in the field of education is not in the room so the clerk there and help provide information on the collections and historic objects, due to the lack of education officials in the Museum Kambang Putih, Tuban.Keywords: Quality of Service, Public Service, Museum

scholarly journals Leadership in the quality public service improvement

2021 ◽  
Vol 6 ◽  
Author(s):  
Eljawati Eljawati ◽  
Gradiana Tefa ◽  
Susilawati Susilawati ◽  
Siti Nuraisyah Suwanda ◽  
Dadang Suwanda
Keyword(s):  
Public Service ◽  
Quantitative Methods ◽  
Public Services ◽  
Service Improvement ◽  
Local Leadership ◽  
The Public ◽  
Library Research ◽  
Descriptive Approach

Public service is the implementation of government tasks directly to meet the needs and interests of the community. But what is happening today is the emergence of the phenomenon of government in carrying out public service activities that are often interpreted in different connotations by the public. Therefore, it is considered necessary to improve the quality of public services in accordance needs of the community. This is certainly strongly influenced by good leadership for the improvement of the implementation of public services as an urgent need for the improvement of public services to the community. The purpose of this study is to find out the interconnectedness of local leadership relationships in the implementation of public services so that there is an improvement in the quality of public services. This research uses quantitative methods with a descriptive approach with data collection techniques in this study consisting of observation, questionnaire, and literature studies (library research). Determination of research samples through multistage random sampling methods and formulating them into the Slovin formula. The results showed the amount of quality of public services. The field of cleanliness handling cleanliness is 4050 or 67.50% with a fairly good predicate. 

scholarly journals The Quality of Public Services: Study of Birth Certificate Making in Musi Rawas Regency, South Sumatra, Indonesia

2018 ◽  
Vol 1 (1) ◽  
pp. 46-54
Author(s):  
Astriana Sari ◽  
Andy Alfatih ◽  
Tri Agus Susanto
Keyword(s):  
Public Service ◽  
Public Perception ◽  
Gap Analysis ◽  
Birth Certificate ◽  
Descriptive Study ◽  
Birth Certificates ◽  
Quality Of Services ◽  
Five Dimensions ◽  
Factors Affecting

The research, entitled Public Service Quality (Study of Making Birth Certificates for Residents in Five Districts at the Office of Population and Civil Registry of Musi Rawas Regency in 2016) is a descriptive study. with a quantitative approach. This research intends to describe and assess public perception of the quality of services provided by the Office Population and Civil Registry of Musi Rawas Regency with 94 samples. The research instrument used a questionnaire. The results using the gap analysis show that the value of the dimensions of the servqual dimension is negative (< 0), this value indicates that the quality of making birth certificate services for residents in five districts in the Population and Civil Registry Office of Musi Rawas Regency is not good. Factors affecting the quality of making  birth certificate services for residents in five districts in the Population and Civil Registry Office of Musi Rawas Regency are a neat and clean in service room, complete service facilities available, the ability of officers to answer community questions, officers provide information to community, window attendants provide services to all communities regardless of social status. Based on these results it can be suggested that the five dimensions which are in the high and good value category need to be maintained, while those in the medium or near the low and valuable categories good enough needs to be improved again, and still needs to be done a little change by completing the existing deficiencies and providing better supporting facilities so that people can come to visit to make Birth Certificates.

scholarly journals Kualitas Pelayanan Kesehatan di RSUD Kabupaten Sidoarjo

2019 ◽  
Vol 5 (1) ◽  
pp. 109
Author(s):  
Lailul Mursyidah ◽  
Islamic Nurfajriyah
Keyword(s):  
Health Care ◽  
Service Quality ◽  
Quality Of Health Care ◽  
Medical Personnel ◽  
Primary Data ◽  
Snowball Sampling ◽  
Five Dimensions ◽  
Medical Facilities ◽  
Depth Interviews

The purpose of this study to discribe the quality of health care at Sidoarjo Hospitals, exactly outpatient of iclinic executives and to determines the factors that inhibiting the implementation of health care for outpatient of clinic executive. This study used a Descriptive Qualitative Method. Technique of deciding informant by snowball sampling. Primary data were obtained by in-depth interviews with key informants head room of installation pavilion Sidoarjo Hospital, two nurse of executive polyclinic Sidoarjo hospital and 12 patient and patient's family of polyclinic executive Sidoarjo hospital are as informants. The results showed that the quality of health care at policlinic executives by perseption of respondents in terms of five dimensions of service quality models ServQual include dimensional visibility physical (tangibles), reliability (reliability), responsiveness (responsiveness), assurance (assurance), empathy (empathy) overall get a positive response from community. Factor that inhibiting implementation of service quality are a lack of medical personnel (nurses) at the policlinic executives, so they have to do multi task at a same time. There are unavailable fix doctor schedule and medical facilities not integrated yet has been the factors that inhibit the implementation of health care of clinic executives too.

scholarly journals Kualitas Pelayanan Pajak Kendaraan Bermotor Pada Kantor Sistem Administrasi Manunggal Satu Atap Putri Hijau Medan Utara

PERSPEKTIF ◽  
2021 ◽  
Vol 10 (2) ◽  
pp. 527-542
Author(s):  
Fadlan Minallah ◽  
Lusiana Andariani Lubis ◽  
Nurman Achmad
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Motor Vehicle ◽  
Qualitative Approach ◽  
Administration System ◽  
Five Dimensions ◽  
Descriptive Research ◽  
One Stop ◽  
The One

This research aims to determine and analyze to analyze the quality of service at the Office of the One Roof One-Stop Administration System (SAMSAT) Putri Hijau, Medan Utara. To answer the service quality of Motor Vehicle Tax at the SAMSAT Putri Hijau, the researchers used five dimensions of public service quality proposed by Zeithaml et al in Hardiansyah, namely Tangible, Reliability, Responsiveness. ), Assurance (Guarantee), and Emphaty (Empathy). This study uses a descriptive research method with a qualitative approach. Data collection techniques using interviews, observation, and documentation. Based on the results of the study, it can be concluded that the service quality of the Motor Vehicle Tax (PKB) at the SAMSAT Putri Hijau can be assessed from five dimensions, namely Tangibel, Reliability, Responsiveness, Assurance, and Emphaty, however, there are several indicators. which have not been fulfilled properly, such as regarding the comfort of the place of storage and the existence of discrimination or prioritizing relatives in the motor vehicle tax collection process.

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