scholarly journals Modern Market Social Services: the Experience of Regional Studies

2018 ◽  
pp. 99-108
Author(s):  
Nataliya Nikolenko ◽  
Yana Serova

The study investigates the changes taking place in the domestic market of social services expressed in the appearance of "new players" in the form of socially oriented non-profit organizations (SO NPO) within its field in addition to public institutions for social protection and social services of the population. The authors identify the advantages and disadvantages of SO NGO compared to government organizations and social services, describe the processes of shadow economy expansion to the social services market and formation of regional "quasi-markets". The empirical part of the article is based on the data of two studies conducted in the form of indepth interviews. First, with experts on "Practices of interaction and prospects of cooperation between NPO and government organizations of social services in the Volgograd region", N = 52 (27 representatives of the public sector, 25 representatives of NPO, January-March 2018). Then with recipients of social services from government organizations and clients of SO NPO on the theme "Availability and quality of paid and free social services provided in the Volgograd region for retiring aged women" N = 46, 60 years and older (21 people-clients of SO NPO, 25 people-recipients of social services. services, October 2017 – January 2018). The analysis of these in-depth interviews with experts allowed to draw the following conclusions. There is a duplication of functions of the organizations of public and non-public sectors providing social services to the population. The activities of modern SO NPO operating in the social services market contain innovative and commercial components. The expansion of the "platform" of the social services market does not yet lead to full competition between organizations, encouraging them to constantly improve the quality of services. The analysis of in-depth interviews with recipients of social services from government organizations and customers of SO NPO showed that the commercialization of activities of SO NPO does not make social services more accessible to those who are in need of them. There is the necessity of changes in the way social services are being provided in the Volgograd region as they do not meet the needs of women of retirement age, do not take into account their level of income and material well-being.

2020 ◽  
Vol 11 (3) ◽  
pp. 40-44
Author(s):  
T.V. Soloveva ◽  
◽  
E.G. Pankova ◽  
D.A. Bistyaikina ◽  
◽  
...  

The article presents the results of a study of the possibilities of the social protection system to improve the quality of life of substitute families in the Republic of Mordovia. The authors conclude that a substitute family is not a legally defined term for any type of family that accepts a child (children) left without parental care. Social protection of a substitute family is a system of support provided by providing a set of social services to the family in order to preserve and strengthen the social, psychological and physical health of members of the foster family and prevent secondary abandonment of the child. Professional formation and support of substitute families is one of the most important stages in the work of specialists working with a child placed in a family and members of this family. The results of the research presented in the article suggest that in General, substitute parents in the Republic of Mordovia are satisfied with the socio-psychological and socio-legal knowledge obtained during the preparation and decision-making on the creation of a substitute family. Adaptation and upbringing of a foster child, the features of children who have a traumatic experience of breaking up with their biological parents and the features of their development in adolescence – are the topics that were most significant for the substitute parents. The authors observed that adoptive families are heterogeneous both in terms of social well-being in General, and by the presence and intensity of elements, and therefore family policies should focus not only on the institution of foster families in General, but to be differentiated in relation to different groups. The results obtained provide a scientific basis for such a differentiated policy, which corresponds to the principle of targeting, widely declared in social policy and social work.


2021 ◽  
pp. 110-123
Author(s):  
Yana Sitnikova ◽  
Nataliya Nikolenko

This article analyzes the processes of development of the social service market, which is part of the social protection system. Through a comparative analysis of the Soviet and Russian models of social services, the authors conclude that the modern system, while partially retaining some characteristics of the Soviet system, is transforming and acquiring new specific features. Based on the generalization of the results of the authors' comprehensive sociological research using quantitative and qualitative methods (questionnaire survey, in-depth interviews, content analysis), the innovative practices of working with consumers (recipients) of social services, which social efficiency in the conditions of the COVID-19 pandemic was noted by respondents, used by NCOs operating in the social services market. Despite the complexity of objective circumstances faced by organizations, regional NCOs still managed to maintain the quality of social services provided in both online and offline formats at a level that meets the needs of recipients. The prospects for the development of SO NPOs are connected not only with the creation and implementation of innovative technologies and practices, but also depend on strengthening the personnel composition of employees through the development and subsequent implementation of proposals for protecting their health and improving professional competencies by creating conditions for training, advanced training and mastering new specialties. The article notes the important role of regional media in covering the activities of NGOs in the difficult period of the spread of coronavirus infection and the establishment of a forced regime of social isolation. An analysis of video materials broadcast on official channels of Volgograd television is given, which contributed to strengthening the status of NGOs as competitive providers of quality social services. It is predicted that the experience gained during the "pandemic" period will be used by NGOs in their day-to-day activities in the future.


Author(s):  
Sergiy Kandiba ◽  
Natalia Safonik

The article analyses the main sources of financial provision for the social protection of persons with disabilities in Ukraine, including their own resources, budget resources at all levels and resources of enterprises of all forms of ownership; social trust funds, funds of charitable and social organizations and other sources. It is justified that socially oriented objects of expenditure are growing and account for a significant share in the structure of expenditure of the state budget. An analysis of the expenditure of local budgets on the social protection of persons with disabilities showed that expenditure in this area has been increasing since 2015, owing to the reform of decentralization. An evaluation of the activities of civil society organizations of persons with disabilities showed a decrease in the number of persons with disabilities who are employed and in the proportion of expenditures allocated to the social needs of persons with disabilities. Measures to improve the social protection and welfare of persons with disabilities in Ukraine are also financed from social welfare funds. Analysis of the provision of medical and social services by the Social Insurance Fund of Ukraine shows an increase in the number of persons with disabilities as a result of an industrial accident and an increase in the cost of medical and social services. It has been established that financial provision for the social protection of persons with disabilities from charitable organizations is provided in most cases in the form of targeted charitable assistance. The structure of the recipients of charitable assistance by category showed that the proportion of people with special needs among the recipients of charitable assistance was about 10 per cent. On the basis of the study, a number of problems affecting the well-being of persons with disabilities have been identified. Priorities have been set for the development of financial provision for the social protection of persons with disabilities. These include improving the targeting of social assistance, development of locally funded social protection programs, enhancing the social and labour integration of persons with disabilities, gender mainstreaming in the financial provision of social protection for persons with disabilities.


2020 ◽  
pp. 74-85
Author(s):  
Mariya Poltavskaya ◽  
Elena Danilova ◽  
Elena Abashkina

The article provides an analysis of the formation of the social services market in the Volgograd region since the adoption of a federal law that introduced fundamental changes in the field of social services, allowing non-profit organizations to act as full participants in the social services market. A review of domestic publications addressing key issues is presented: economic and managerial aspects of access of non-profit sector organizations to the social services market, infrastructure support, the formation of a state support system, successful regional practices. The role of non-governmental suppliers in the social services market is shown, the specifics of the modern institutional structure of the social services market are described. The current state of the social services market is characterized, the data of the report of the Ministry of Economic Development of Russia for 2018 on the implementation by the constituent entities of the Russian Federation of measures to ensure access to non-profit organizations to budgetary funds are presented. The main quantitative indicators of the social services market of the Volgograd region are highlighted. The results of a sociological study showed that the majority of the population does not use the services of non-profit organizations, the popularity of their services is low, and free services are most in demand. The possibilities of non-profit organizations when entering the social services market of the Volgograd region were identified: extensive experience in providing services, the availability of proven social technologies, targeted nature of assistance, customer focus. Despite the creation of conditions for expanding the access of non-governmental organizations to budget financing, there are barriers to accessing the social services market: delayed cost recovery when services are completed, economically unjustified tariffs, insufficient compensation to non-state suppliers, unnecessarily bureaucratic reporting procedure of non-profit organizations for services provided. To develop the demand and supply of non-profit organizations, it is necessary to inform the beneficiaries in more detail about the quality of the services provided, tariffs, increase the level of public confidence, introduce successful experience in other regions. Creating favorable social and economic conditions, consolidating the efforts of all interested parties can create an effective system of social services in the Volgograd region on the principles of interagency cooperation.


2021 ◽  
Author(s):  
S.E. Gasumova

This article presents the author’s definitions of “digitization of social service provision” and “digitization of social services” concepts and identifies the difference between them. It presents the results of an interview with 18 experts — the heads of institutions and organizations of social service provision implementing the rehabilitation of disabled people in Perm region. The research was conducted in 2019 and sought to identify problems and prospects for the digitization of the social services sphere. Interviewees rated their satisfaction regarding the convenience and time cost of automated systems that are currently being used in their organizations; characterized their needs in introducing various innovative interactive services, mobile applications, and other digital software; and expressed their attitude to various innovations. Social innovations were developed by the researchers and offered to experts by interviewers (for example, services for assessing the quality of work of specialists by service users, quick selection of the right social service, filing a complaint, referring a citizen to another organization, counseling in video mode, electronic appointment service, etc.). The research has shown how innovations can improve the performance of social service providers’ work and the quality of their interactions with citizens, which will ultimately increase the satisfaction of social service users and will positively affect the level of social well-being in society as a whole. A number of problems have been identified that currently impede the development of digitization: they are related to staff resources, the level of computerization, the lack of motivation among managers and personnel of social service organizations to implement innovative IT, and a certain distrust that such technologies can facilitate the activities of the organization and increase its effectiveness. Keywords: digitization, social service provision, social services, social institutions, social work


Author(s):  
Enrique Pastor Seller

Families generate social capital for society, playing an essential economic, social and political role for social cohesion and sustainability. The emergence of coronavirus SARS-CoV-2 has profoundly altered family realities and care strategies. The pandemic has highlighted the weaknesses of social protection policies in general and those aimed at families in particular. The article analyzes the changes in family structure and behavior, the social exclusion of households and the protection policies and programs aimed at families with greater social difficulties that are developed by the different public administrations in Spain. The research methodology is based on the systematization and analysis of statistical sources, updated studies and research, and the content analysis of the policies, plans and measures that are developed from the different levels of public administration, especially in the social services system. The research results confirm that social policies for the protection and support of families are scarce, insufficient in coverage and amount, fragmented and unequal in the territories. It is necessary to increase the extension of coverage and the quality of services and social benefits to improve the quality and living conditions of families, especially in times of pandemic peñando un papel económico, social y político imprescindible para la cohesión y sostenibilidad social. La irrupción del coronavirus SARS-CoV-2 ha alterado profundamente las realidades familiares y las estrategias de cuidado. La pandemia ha evidenciado las debilidades de las políticas de protección social en general y las destinadas a las familias en particular. El artículo analiza los cambios en la estructura y comportamientos familiares, la exclusión social de los hogares y las políticas y programas de protección destinadas a las familias con mayores dificultades sociales que se desarrollan desde las diferentes administraciones públicas en España. La metodología de investigación se basa en la sistematización y análisis de fuentes estadísticas, estudios e investigaciones actualizadas y el análisis de contenido de las políticas, planes y medidas que se desarrollan desde los distintos niveles de administración pública, especialmente en el sistema de servicios sociales. Los resultados de la investigación constatan que las políticas sociales de protección y apoyo a las familias son escasas, insuficientes en cobertura y cuantía, fragmentadas y desiguales en los territorios. Es necesario incrementar la extensión de cobertura y la calidad de servicios y prestaciones sociales para mejorar la calidad y condiciones de vida de las familias, especialmente en tiempos de pandemia.


2020 ◽  
Vol 4 (Supplement_1) ◽  
pp. 19-19
Author(s):  
Daniel Kaplan ◽  
Barbara Silverstone ◽  
Keith Chan ◽  
Amanda Spishak-Thomas

Abstract Social services for older adults are instrumental in addressing vulnerabilities associated with aging. Yet, practitioners report needing expanded geriatric knowledge and enhanced supervision. Agency-based supervision is essential to skilled practice and staff retention, directly impacting the quality of services delivered by the teams they support. The Supervisory Leaders in Aging (SLA) program of the National Association of Social Workers (NASW) was designed to strengthen supervision of the social service workforce. The SLA program, adopted in four states (IL, FL, MD, and NY), trained 134 MSW supervisors who support 1,200 social service staff, aimed at enhancing the well-being of 264,000 clients annually. This paper reports newly available final outcomes data from the 3-year implementation study of SLA. Trainees self-rated use of relevant supervisory best-practices was measured with novel 30-item instrument which captured frequency in use of supervisory best practices. The measure was administered prior to the first session and at three and twelve months after the final session. Comparisons of ratings across time periods demonstrate a range of positive and significant increases at the end of program workshops (0.12–0.56; mean of 0.30 points) and after one year (0.18–0.53; mean of 0.34 points). Supervisory best practices were maintained by those who already engaged in these behaviors, and participants who previously underutilized best practices adopted and maintained these behaviors as a result of the workshops. Implications of this tested model for enhancing workforce capacity will be discussed, including variation of impacts by supervisor characteristics and retention of learning gains over time.


Author(s):  
Yevhen Plisko ◽  
◽  
Violetta Tsokalo ◽  
◽  

The article analyzes the activities of the social protection system and social services of Ukraine. The concept of «social protection» is defined, the classification of the social protection system according to the models of social policy of other countries (Austria, England, Germany, USA, France, Japan) is given. The only principle of social protection according to the given models is formulated – joint action of a complex of measures which are directed on increase of well-being and quality of life of the population (economic, household, social). The socially-oriented policy of Ukraine, which is aimed at overcoming poverty, introduction of social insurance and targeted assistance, solving problems related to unemployment, is indicated. It was found that the basic state social standard in the field of income is the subsistence level. The social service is defined as a multifunctional state executive body that acts as a guarantor in ensuring the stability of the functioning of the system of social protection and social security of socially vulnerable groups. It is established that social services are an organizational form of social work, because they implement the practice of social security. Ensure orderly communication and interaction of all social work bodies (departments and social services). The organizational structure of the social security system is an orderly connection and interaction of all bodies of social work (departments and social services), which provide general conditions for rational organization and normal functioning of the support system for individuals, groups of communities at risk of social risk. The leading direction in social security is to support a person who finds himself in a difficult life situation at the minimum (not lower) social and household level – the provision of cash benefits, social benefits, benefits, subsidies and more.


2021 ◽  
Vol 44 (2) ◽  
pp. 34-48
Author(s):  
Agota Giedrė Raišienė ◽  
Laura Gardziulevičienė

The phenomenon of the welfare state is characterized by complexity of indicators. To determine in which areas the country is closer to the welfare state, various areas of social policy are analysed. In this article, we set out to investigate one of them, i.e., the accessibility of social services for children with disabilities. The European Union ensures the basic preconditions for the well-being of children with disabilities and emphasizes the compatibility of health, social and educational services (European Commission, 2021). In addition, Member States are free to introduce specific measures for social inclusion (COM, 2021). The well-being of children with disabilities is inseparable from that of adults, usually the family in which the children live. Depending on the child’s disability, the family has to devote time to the child’s special needs, so opportunities to function in society, such as working and earning an income, become dependent on the social assistance received for the disabled child. Research shows that participation in labour market processes reduces the social exclusion of families with children with disabilities and improves quality of life indicators in general (Stefanidis & Strogilos 2020). However, analysis of good practice is more common, while information about the lack of services that parents face difficulties remains overboard. Thus, our research contributes to a better understanding of how families raising children with disabilities use state-provided social services and what solutions and measures are needed to improve the quality of life of children with disabilities and their relatives. The practical implications of our article are revealed through the possibility of more confidently shaping the decisions and measures of the welfare state.The article presents results of a survey of 68 families with disabled children. Our research was conducted in Druskininkai municipality which has typical infrastructure of social services for the disabled and their families in Lithuania.Our study has shown that social services in Lithuania poorly meet needs of families with disabled children. Though social inclusion is one of the most important features of the welfare state, the provision of social services to disabled and their families goes beyond the concept in Druskininkai municipality at least. Families have little information about social guarantees and support provided by the state and municipality. The families are limited to services reported by health care and education institutions. Moreover, the most significant problem hindering social integration of disabled and their families is a small portion of disabled children using services of day care centre. As a result, children suffer at risk of social exclusion while disabled children’s parents lack of opportunities to fully participate in the labour market.Based on the results of the study we state that increasing the availability of social services that meet the needs of families with disabled children is a necessary social policy solution, without which the development of a welfare state in Lithuania is hardly possible.


Author(s):  
М. В. Зарічкова

<p><strong>IMPROVEMENT OF THE ORGANIZATION OF PROVIDING THE SOCIAL SERVICES FOR SPECIALISTS PHARMACY</strong></p><p><strong>M. V. Zarichkova</strong></p><p>InstituteofPharmacyProfessionals Qualification Improvement (IPHPQI), NationalUniversityofPharmacy, Kharkiv</p><p><strong>Summary:</strong> the main components of the system of social services (SS) for specialists’ pharmacy, namely the quality, the monitoring, the control and the evaluation of SS were considered. SS as an economic category was analyzed and outlined its basic properties. The differences of SS and material assistance were given. It was theoretically proved necessity of improvement some of the terms, including «social services», «monitoring of social services», «quality of social services for specialists pharmacy» and others. The algorithm for monitoring, control and evaluation of SS was developed. It was proposed to consider these components as a chain of «Monitoring of social services (MSS) - Control of Social Services (CSS) - Evaluation of Social Services (ESS)». It was investigated the legislative support of provision of SS and on its basis proposed to develop the unified standard of SS for specialists pharmacy.</p><p><strong>Keywords:</strong> social protection of specialists pharmacy, pharmaceutical industry, social services, monitoring of social services, control of social services, evaluation of social services.</p><p><strong>Introduction.</strong> The important aspect in providing SS specialists pharmacy is the implementation of the institutional analysis of the production sector SS of an administrative-territorial unit. Particular attention is given to study ought the state's role in the formation and development of the sector SS; study the scope and structure of the sector SS relevant administrative units, mechanisms and forms of interaction between its elements, potential and resources of organizations to provide the necessary SS. This requires comprehensive research and detailed description the sector SS. The analysis of the scope of the provision of SS may be useful to identify of social groups’ pharmacy professionals who today feel the need in social protection and the relevant SS [1, 2].</p><p><strong>Research methods.</strong> The basis of the research served as the requirements legislative and normative acts the system for providing SS in Ukraine; domestic scientific achievements of the organization and economics of pharmacy. During research the have been used the modern scientific methods: comparison (generalization legislative base on providing SS), logical (research of dynamics of changes in the provision of SS), historical analysis and more. We have been analyzed the existing scientific publications of foreign and domestic authors, who covered the issues related to social protection. Thus, the problems of social security of the population studied, particularly domestic scientists - Kotvitska A.A., Posylkina A.V., Nemchenko A.S. etc. The analysis of the literature has shown that the attention to the use of SS inUkraine started quite recently, and experience in providing SS for specialists’ pharmacy is an innovative.</p><p><strong>Results and discussion.</strong> The development of the private sector social service is extremely slow inUkraine. This is associated with the imperfection of the normative base which does not allow developing non government social services, in particular given the sector specific. The development of the private sector in the social protection specialist pharmacy (SPSPh) ofUkraine is a social problem which requires immediate resolution. The demand for alternative social care of professionals pharmacy has been around a long time, but appropriate conditions for its implementation has not created [1].</p><p>Developed industries countries use different models of social services, which are promising for application inUkraine. The foreign experience of the private sector to provide SS demonstrates the significant achievements in this regard.</p><p>Is necessary to note that in all these countries the right to providing SS guaranteed by the State and derive social competition. Typically in private institutions SS is cheaper than in public. However, the recipients seeking to use the SS of state institutions because the quality of SS is higher.</p><p><strong>Conclusions.</strong> 1. Has been analyzed the existing experience of SS in Ukraine and abroad and the possibility of their use in the trade unions and other organizations that deal with social protection specialist pharmacy has been established. It was found that to date is missing effective mechanism to provide of SS specialists pharmacy in the relevant administrative units territorially because we consider it necessary to create a single register of SS for pharmacy professionals.</p><p>2. The basic criterion features of SS were analyzed and brief description of them was given, with highlighted as features of each criterion.</p><p>3. It was analyzed the legislative and normative base which regulates the system of SS and discovered necessity of improvement of some terminological definition of concepts such as "social service", "monitoring of social services", "quality of social services for specialists pharmacy " and so on.</p><p>4. It was studied the system of SS inUkraineand found that it is reasonable to improve the organization of monitoring, control and evaluation of SS. To summarize the actions in this direction was suggested to consider these components as a chain "MSS - CSS - ESS."</p><p>5. The resulted of studies have demonstrated that there exists necessity of development of system of SS standards that provide adequate standard of living specialists pharmacy and correspond to the European standards. Considering this, the basis of social protection specialist pharmacy is necessary to not establish subsistence minimum, as specified in the applicable social laws and social standards on the basis of pharmacy professionals.</p>


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