Emotional labor of nurses in the front line against the COVID-19 pandemic

2021 ◽  
Vol 74 (suppl 1) ◽  
Author(s):  
Paula Manuela Jorge Diogo ◽  
Maria Odete Carvalho Lemos e Sousa ◽  
Joana Rita Guarda da Venda Rodrigues ◽  
Tânia Alexandra de Almeida Martins de Almeida e Silva ◽  
Márcia Leandra Ferreira Santos

ABSTRACT Objective: To analyze nurses’ experiences in the front line of the fight against the COVID-19 pandemic regarding the performance of emotional labor (EL), aiming at its characterization and identification of support strategies and development opportunities of nurses and practices. Methods: Qualitative, descriptive, and exploratory study, with content analysis of eleven written narratives and reports from a focus group composed of nurses with experience in caring for patients with COVID-19 from different Hospital Centers in Lisbon, Portugal. Results: Five themes were extracted: 1) Challenges experienced by nurses in the frontline; 2) Emotions experienced by nurses in service care; 3) Emotional responses of nurses and patients: impact on care; 4) EL of nurses in the patient care process; 5) Opportunities for development in the face of the emotional challenge required of nurses in combating COVID-19. Final considerations: The nurses demonstrated the ability to transform this profoundly emotional experience positively.

2018 ◽  
Vol 3 (1) ◽  
pp. 18-25
Author(s):  
HENDAR HENDAR ◽  
BUNGA GALUH ANDRETTA TRISNANDI

The purposes of this research are to find out the types of politeness strategies used to save the face of the characters in Once Upon A Time season 1 and to identify the dominant scale of social dimensions when using politeness strategies in Once Upon A Time season 1. This research uses qualitative-descriptive analysis method and to get the data needed in this research the writer did the following steps: watching the movies, transcribing the speech, searching the data, classifying the data, analyzing the data and drawing a conclusion related to the types of politeness strategies and the dominant scale of social dimensions. The source of the data used is taken from the serial film Once Upon A Time season 1 by Edward Kitsis dan Adam Horowitz. The results of this research show that there are four types of politeness strategies found in the serial film Once Upon A Time season 1. They are 10 data of bald on-record (28,6%), 8 data of positive politeness strategies (22,9%), 13 data of negative politeness strategies (37,1%) and 4 data of off-record consists (11,4%) and the most dominant scale of four social dimension scales is social distance scale 14 data (40%).


2020 ◽  
Vol 16 (72) ◽  
pp. 027
Author(s):  
А.О. Gavrilyuk ◽  
R.G. Zharlinska ◽  
А.А. Mishchuk ◽  
К.М. Vergeles ◽  
А.М. Berezovskyi ◽  
...  

2021 ◽  
Vol 80 (Suppl 1) ◽  
pp. 292.2-293
Author(s):  
S. Battista ◽  
M. Manoni ◽  
A. Dell’isola ◽  
M. Englund ◽  
A. Palese ◽  
...  

Background:The care process is often a complex and intimate process experienced by patients. Osteoarthritis (OA) care is usually characterised by multimodal interventions that consider the broader array of symptoms and functional limitations and often require a high level of patients’ compliance. Despite efforts to improve the quality of care of patients suffering from OA, and the publication of state-of-the-art clinical practice guidelines [1], the quality of the care process, as experienced by patients, seems to be suboptimal [2]. Hence, it is essential to investigate how patients experience this process to highlight potential elements that can enhance or spoil it to optimise the care quality.Objectives:To explore the patients’ experience of the received OA care process.Methods:Qualitative study, 10 semi-structured interviews were performed. The interview guide was created by a pool of healthcare professionals (physiotherapists, psychologists, nurses) and expert patients. It investigated the emotional experience, beliefs, expectations, perceived barriers and facilitators towards conservative treatments perceived by patients suffering from OA. The interviews lasted approximately one hour, were transcribed verbatim and analysed independently by two authors, who labelled their core parts to find categories and subcategories. A theme-based analysis was performed following an ecological paradigm, naturalistic epistemology, philosophy of phenomenological research.Results:Our analysis revealed 7 main categories with several subcategories (Fig. 1). 1) Uncertainty as some patients perceived treatment choice not to be based on medical evidence “there is an almost religious way of thinking on how to deal with the pathology. It is not an exact science when you choose the physicians you choose the treatment”. 2) Relationship with the self and the others as some patients did not feel understood or even shameful and hopeless about their condition. 3) Patients’ and Health Professionals’ beliefs about the pathology management where common thoughts were the perceived (ab)use of passive therapies, the movement as something dangerous and that OA is “something that you try to resist to, but (surgery) is your destiny”. 4) facilitators and 5) barriers of the adherence to therapeutic exercise that revolve around the cost of the therapy, the time needed and the willingness to change life habits. 6) Patients’ attitudes towards pathology in which the oldest patients perceive OA as “something I have to accept since I am getting old” and the youngest as “Something I have to fight”. 7) Relationship with food in which diet is seen as something that “you force yourself to follow” which is useful only to lose weight and not to preserve a high health status and where overeating is used “to eat your feelings”.Figure 1.Categories and Subcategories stemmed from the analysis of the patients’ interviewsConclusion:Patients suffering from hip and knee OA seem to experience an uncertain care process. The lack of clear explanations and the attitude towards conservative treatment, which is considered as “a pastime while waiting for surgery,” fosters the importance of providing patients with adequate information about the treatment, to shift their beliefs and improve their awareness. This will enhance a patient-centred and shared decision-making treatments.References:[1]Fernandes L, Hagen KB, Bijlsma JWJ, et al. EULAR recommendations for the non-pharmacological core management of hip and knee osteoarthritis. Ann. Rheum. Dis. 2013;72:1125–35.[2]Basedow M, Esterman A. Assessing appropriateness of osteoarthritis care using quality indicators: a systematic review. J Eval Clin Pract 2015;21:782–9.Acknowledgements:This work is part of the project funded by EULAR Health Professionals Research Grant 2020.Disclosure of Interests:None declared


2021 ◽  
pp. 174702182199299
Author(s):  
Mohamad El Haj ◽  
Emin Altintas ◽  
Ahmed A Moustafa ◽  
Abdel Halim Boudoukha

Future thinking, which is the ability to project oneself forward in time to pre-experience an event, is intimately associated with emotions. We investigated whether emotional future thinking can activate emotional facial expressions. We invited 43 participants to imagine future scenarios, cued by the words “happy,” “sad,” and “city.” Future thinking was video recorded and analysed with a facial analysis software to classify whether facial expressions (i.e., happy, sad, angry, surprised, scared, disgusted, and neutral facial expression) of participants were neutral or emotional. Analysis demonstrated higher levels of happy facial expressions during future thinking cued by the word “happy” than “sad” or “city.” In contrast, higher levels of sad facial expressions were observed during future thinking cued by the word “sad” than “happy” or “city.” Higher levels of neutral facial expressions were observed during future thinking cued by the word “city” than “happy” or “sad.” In the three conditions, the neutral facial expressions were high compared with happy and sad facial expressions. Together, emotional future thinking, at least for future scenarios cued by “happy” and “sad,” seems to trigger the corresponding facial expression. Our study provides an original physiological window into the subjective emotional experience during future thinking.


BMJ Open ◽  
2020 ◽  
Vol 10 (12) ◽  
pp. e043949
Author(s):  
Paul Bennett ◽  
S Noble ◽  
Stephen Johnston ◽  
David Jones ◽  
Rachael Hunter

ObjectivesTo gain insight into the experiences and concerns of front-line National Health Service (NHS) workers while caring for patients with COVID-19.DesignQualitative analysis of data collected through an anonymous website (www.covidconfidential) provided a repository of uncensored COVID-19 experiences of front-line NHS workers, accessed via a link advertised on the Twitter feed of two high profile medical tweeters and their retweets.SettingCommunity of NHS workers who accessed this social media.Participants54 healthcare workers, including doctors, nurses and physiotherapists, accessed the website and left a ‘story’.ResultsStories ranged from 1 word to 10 min in length. Thematic analysis identified common themes, with a central aspect being the experience and psychological consequence of trauma. Specific themes were: (1) the shock of the virus, (2) staff sacrifice and dedication, (3) collateral damage ranging from personal health concerns to the long-term impact on, and care of, discharged patients and (4) a hierarchy of power and inequality within the healthcare system.ConclusionsCOVID-19 confidential gave an outlet for unprompted and uncensored stories of healthcare workers in the context of COVID-19. In addition to personal experiences of trauma, there were perceptions that many operational difficulties stemmed from inequalities of power between management and front-line workers. Learning from these experiences will reduce staff distress and improve patient care in the face of further waves of the pandemic.


2020 ◽  
Vol 4 (2) ◽  
pp. 165-173
Author(s):  
Deni Saadah Purba ◽  
Dwi Lindarto Hadinugroho

The Shophouse is a multi-story building that has multiple functions. The 1st floor is used as a commercial area, and the 2nd floor above is used as a residential place. Revitalization is an effort to revive an urban area through improving the quality of the environment, taking into accounts the socio- cultural aspects and characteristics of the region. The facade is the identity of the building itself by retaining elements and elements on the building façade. This research purposes of finding the dominant appearance of the elements of finding in the shophouse façade in the city of Medan, which is useful for the design revitalizing model of the face of the city as the image of the identity city. The method used in this study is qualitative descriptive, with a variable observation phase with the collection of primary and secondary data through direct observation in the field, then analyzed the shop facade elements that have been Grouped and found the most dominant element. The result of the analysis of the dominant facade element found in the shop façade of Medan is China, Malay, and India. The findings of the dominant facade element can be the identity identifier of the region and city of Medan today.


2017 ◽  
Vol 5 (1) ◽  
pp. 25
Author(s):  
Ahmad Jauhari ◽  
Asmaran AS ◽  
Siti Faridah

Al Jihad  Mosque Banjarmasin is a mosque that is identical with Muhammadiyah, this mosque is followed by many pilgrims and loyal at the time of the implementation of prayers fardu congregation. Jamaah consists of various groups regardless of background, both in terms of age, economy, organization and even the sick pilgrims (post-stroke) are actively involved in congregation. Active Jamaat prayers in congregation do not only come from residents around the mosque complex, but also many pilgrims who come from outside the mosque complex, even the distance difference between their residence with the mosque a few kilometers. In heavy rainy weather conditions, they still enthusiastically follow the prayers in congregation fardu mosque. In addition, there are things that are felt by pilgrims such as comfort, tranquility of heart and mind, emotional stability, silaturrahim which all is related to emotional intelligence.In this study, the main problem is how is the relationship of prayer in congregation with emotional intelligence in the congregation of Al Jihad Mosque Banjarmasin ?. The method used is quantitative and qualitative descriptive method with methodological arrangement such as approach and type of research, research location, population and sample, data and data source, procedure and data collection, quantitative and qualitative technical data analysis.The result of the study found that there is a correlation between salat fardu congregation with emotional intelligence, this is proved by the data from questionnaires from 30 pilgrims (respondents) that is: able to control the impulse of worldly lusts with the highest opinion is 60% said yes and 40% stated sometimes .Motivating yourself with the highest opinion is 90% states yes and 10% states sometimes. Able to survive in the face of trials with the highest opinion is 86.67 states yes and 13, 33 states sometimes. No exaggeration with the highest opinion is 90% states yes and 10% states sometimes. Being able to set the mood with the highest opinion is 86.33% and 13.33 states sometimes. Keeping the stress burden does not cripple the thinking ability with the highest opinion is 90% states yes and 10% states sometimes. The ability to empathize and pray with the highest opinion is 90% say yes and 10% say sometimes.


Author(s):  
Serpil Türkleş ◽  
Münevver Boğahan ◽  
Hilal Altundal ◽  
Zeliha Yaman ◽  
Mualla Yılmaz

Little is known about the experiences of nursing students during the pandemic process. This research was conducted to determine the feelings, thoughts, and experiences of nursing students during the COVID-19 pandemic process. This qualitative study was conducted with 47 first-year nursing students of a faculty that experienced the COVID-19 pandemic between 3–30 April 2020. Student nurses stated that they felt fear and anxiety; they liked this situation in the beginning due to the constraints during the pandemic process, but due to the prolongation of this process, they experienced boredom due to monotonous extraordinary days of doing the same things every day and realized that every moment before the pandemic was very valuable. In addition, the students stated that rich and poor are equal in the face of the virus and that all humanity has learned solidarity by leaving wars, fights, and superiority efforts. In this process, it was found that nursing students have negative coping methods, such as not being able to manage time well due to constraints at home and spending too much time on the phone, internet, and computer. In this context, empowering nursing students to cope with challenging emotions and thoughts starting from their educational life will contribute to the development of both students and the profession.


2020 ◽  
Author(s):  
Alejandra Fernández Trujillo ◽  
Helena Vallverdú Cartié ◽  
Begoña Roman Maestre ◽  
Julián Berrade Zubiri ◽  
Mar Galisteo García

Abstract Background Comparing emotional experiences between patients in ICU and general wards, exploring aspects of patients' relationships with healthcare staff using the Patient Evaluation of Emotional Care during Hospitalisation (PEECH) questionnaire. Methods A project to humanise the ICU had previously been undertaken, heeding the recommendations set out in the Humanisation in Intensive Care Units Best Practices. Based on a preliminary study, an alpha risk of 0.05 and a beta risk of 0.20 was obtained in a two-tailed test. 252 general patients and 252 ICU patients needed to detect a difference equal to or greater than 0.2 units on the PEECH scale. A common standard deviation of 0.8 units was used. 513 questionnaires were collected, 253 from ICU and 260 from patients on general wards. Results Significantly higher scores were achieved by the ICU on sub-scales level of security 2.83 in ICU v. 2.62 on general wards (p < 0.001); level of personal value 2.79 v. 2.57 (p < 0.001); level of knowing 2.64 v. 2.55 (p = 0.035). Not significative differences were found on sub-scale level of connection with mean score of 1.66 v. 1.46 (p = 0.033). Conclusion Significant differences were found on all sub-scales, with the ICU scoring higher than the general wards. On the contrary, no shortcomings were identified for level of security, level of knowing in the care process or level of personal value. The level of connection with staff was not perceived in terms of continuous and coordinated care. Efforts should be made for patients to know the staff caring for them, especially in short stays.


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