scholarly journals Influencing Factors for Internet Banking Adoption using Analytical Hierarchy Process (AHP) Approach

2021 ◽  
Vol 12 (3) ◽  
pp. 2029-2035
Author(s):  
Khairi Azhar Aziz Et.al
Keyword(s):  
Literature Review ◽  
Influencing Factors ◽  
Analytical Hierarchy Process ◽  
Technical Information ◽  
Internet Banking ◽  
Ease Of Use ◽  
Specific Factors ◽  
Acceptance Model ◽  
Main Construct ◽  
Hierarchy Process

Internet banking is an online financial transaction approach that uses internet as the platform. Customers could perform their transactions anywhere and anytime. Current extensive researches from the literature have analyzed and investigated on various factors related to the internet banking adoption. Drawing from the various theories associated with acceptance model, this paper will combine these various predetermined factors into one model. Analytical Hierarchy Process (AHP), method was adapted in identifying the relevant multiple factors for the model. AHP is the best technique to use for mathematical calculation, to allow decision makers to prioritize their ranking to fit and resolve multiple criteria. The purpose of these paper is to prioritize the influencing factors to use internet banking. Based on the literature review, three main factors namely technical information, website and service availability had been identified as the main construct of the model and the sub factors were communication, responsiveness, privacy, ease of use, security, reliability and efficiency had been proposed into one integrated framework. These factors were identified by using Systematic Literature Review (SLR) methodology. Hence, the paper will deepen the understanding of the specific factors underpinned in the study of internet bankingadoption.

scholarly journals The Influence of Web Quality on Client’s Internet Banking Adoption Mediated by Perceived Ease of Use on Bank Jatim Surabaya

2020 ◽  
Vol 3 (3) ◽  
pp. 337-343
Author(s):  
Eriet Erawati ◽  
Nurul Aini ◽  
Joko Suyono ◽  
Damarsari Ratnasahara
Keyword(s):  
Technology Acceptance ◽  
Internet Banking ◽  
Ease Of Use ◽  
Perceived Ease Of Use ◽  
Cross Sectional ◽  
Acceptance Model ◽  
Web Quality ◽  
Number Of Customers ◽  
Practical Implications

Purpose: This paper aims to analyze the influence of web quality on the client’s e-banking adoption through the mediation of perceived ease of use. Design/methodology/approach: The method used is statistic-descriptive and the design used is cross sectional. Findings: 3 out of 7 hypotheses are rejected while the other 4 is accepted. Research limitations/implications: Variables considered in this study are perceived ease of use in technology acceptance model, web quality, accessibility, and internet banking adoption. The samples are a number of customers (60 respondents) in Bank Jatim Surabaya that were chosen using purposive sampling. Practical implications: Results show that the hypotheses proposed are proven by the equation. Originality/value: This paper is original. Paper type: This paper can be categorized as a case study.

scholarly journals Design of Reverse and Missing Jaw Detector Jig Using Analytic Hierarchy Process (AHP)

2019 ◽  
Vol 8 (2) ◽  
pp. 2229-2237
Keyword(s):  
Analytic Hierarchy Process ◽  
Analytical Hierarchy Process ◽  
Ease Of Use ◽  
Human Operator ◽  
House Of Quality ◽  
Analytic Hierarchy ◽  
Discussion Section ◽  
Manual Assembly ◽  
Quality Problem ◽  
Hierarchy Process

A seal manufacture factory located in Ipoh, Perak produces two types of seal available in the factory which are metal and plastic seals. Due to manual assembly, human operator tends to get fatigue for doing repetitive task in one long shift. When this occurs, minor error such as misplace or wrong orientation of jaw will occur. Moreover the jaw sometimes can be missing during transportation of work – in – progress to another process. The objective is to design a jig that have the ability to detect reverse and missing jaw so that the finish product which has the quality problem will be prevented from being shipped to customers. The jig must also have a flexibility to be used for other plastic seal product. For methodology, each and every stage was explained in detail. In result and discussion section, House of Quality (HOQ) was used to determine the highest criteria weightage. The important criteria which will be carried forward to Analytical Hierarchy Process (AHP) are 15.9% on flexibility and ease of maintenance, 15.4% on both ease of use and longevity of jig usage, lastly 15.2% for accuracy checking. The result obtain after AHP computation are Design 1 with 20.7%, Design 2 with 13.7%, Design 3 with 22%, Design 4 with 27.1% and Design 5 with 16.5%. Design 4 is selected due to the highest weightage after computation. Final selected design was justified according to characteristic needed in objective.

scholarly journals The Effect of Usefulness, Ease of Use, Risk, and Trust to Behavioral Intention in the Use of Internet Banking

2021 ◽  
Vol 1 (1) ◽  
pp. 1-15
Author(s):  
Robino Indan ◽  
Rio Andika ◽  
Muhammad Ridwan ◽  
Robby Darma
Keyword(s):  
Information Technology ◽  
Technology Acceptance ◽  
Internet Banking ◽  
Positive Influence ◽  
Ease Of Use ◽  
Behavior Intention ◽  
Spss Software ◽  
Technology Usefulness ◽  
Acceptance Model ◽  
Use Of Internet

Recently information technology is one of the vital elements in human daily activity supports. One example of information technology measurement is based on the Technology Acceptance Model (TAM), which is an information system that shows how users come to accept and use the technology. Usefulness and Ease of Use are the main reasons that would predispose a person to use such technology. The TAM is also applied to the use of Internet Banking, but there are some more factors that will affect the Behavior Intention in using the Internet Banking including Risk and Trust. The aim of this study is to prove the hypothesis of the variables that affect the Behavior Intention. Research variables were measured using a questionnaire that is processed with SPSS software. The results showed that the four variables studied positive influence on Behavior Intention in the use of Internet Banking.

scholarly journals ANALYTICAL HIERARCHY PROCESS (AHP) AND ANALYTIC NETWORK PROCESS METHODS AND THEIR APPLICATIONS: A TWENTY YEAR REVIEW FROM 2000-2019

2020 ◽  
Vol 12 (3) ◽  
Author(s):  
Amin Ullah Khan ◽  
Yousaf Ali
Keyword(s):  
Social Sciences ◽  
Applied Sciences ◽  
Literature Review ◽  
Analytical Hierarchy Process ◽  
Analytic Network Process ◽  
Ahp Method ◽  
Engineering Technology ◽  
Network Process ◽  
Number Of Publications ◽  
Hierarchy Process

This research aims to analyze a literature review of publications that have incorporated the Analytical Hierarchy Process (AHP) and Analytic Network Process (ANP) methods. The AHP and ANP methods have contributed to decision-making in complex situations in recent years and possess widespread applications. Such applications are spread over the years with publications in various major areas such as engineering/technology/applied sciences, social sciences, health sciences, and environmental studies. These two methods provide multiple solutions to researchers in these fields, which is why they are being considered in the current study. For this purpose, data was collected from 920 research papers after a vigorous literature review using different search engines. This paper aims to classify the publications on AHP and ANP methods from the years 2000 to 2019 to identify recognized journals based on their indexes. Furthermore, another objective of this study is to compare total publications by year, publications by field by year, and lastly, observe the distribution by country of the studies. This paper concludes that the highest number of publications are from Turkey, and the highest number of publications used AHP method applications in every category. Most of the publications belonged to the technical fields, followed by social sciences. The study concluded that the AHP method is more widely preferred by researchers in almost every field and application because it tends to produce more accurate results than the ANP.

scholarly journals ANALISIS ADOPSI LAYANAN INTERNET BANKING OLEH NASABAH PERBANKAN DI PEKANBARU (Technology Acceptance Model) Eni Noviarni

2017 ◽  
Vol 10 (1) ◽  
pp. 26
Author(s):  
Eni Noviarni
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Descriptive Analysis ◽  
Internet Banking ◽  
Ease Of Use ◽  
Banking Services ◽  
Spss Software ◽  
Acceptance Model ◽  
Internet Banking Services ◽  
The City

This study aims to analyze the factors that affect adoption of internet banking services by bank customers in the city of Pekanbaru to approach the Technology Acceptance Model (TAM). The research method is a survey with    descriptive analysis approach. Data processed and analyzed with statistical models using mul tiple regression help of a computer using SPSS software version 17.Conclusion of this study indicate that the magnitude of usefulness, ease of use, awareness, risk and social influences affect the adoption of Internet banking by bank customers in Pekanbaru.

scholarly journals PerLE: An “Open Source”, ELearning Moodle-Based, Platform. A Study of University Undergraduates’ Acceptance

2018 ◽  
Vol 8 (7) ◽  
pp. 63 ◽  
Author(s):  
Rocco Servidio ◽  
Michael Cronin
Keyword(s):  
Technology Acceptance ◽  
Undergraduate Students ◽  
Online Courses ◽  
Critical Issue ◽  
Ease Of Use ◽  
Acceptance Model ◽  
Main Construct ◽  
The University ◽  
University Undergraduates

The implementation of innovative eLearning platforms offers numerous benefits, but it is important to understand individual acceptance and use of new technological systems in the educational setting. This study adopts a modified version of the Technology Acceptance Model (TAM), including three service quality constructs as external variables, to assess students’ acceptance of PerLE, a Moodle-based eLearning platform developed at the University of Calabria (Italy). A six-section questionnaire, which was based on previous studies, was administered to 293 undergraduate students. Results show that the quality of online courses is the main construct that affects students’ acceptance of PerLE. We found also that the PerLE user interface was a critical issue, requiring improvements to facilitate ease of use. In addition, the study underlines the important influence of Technical Support as an antecedent to the two main constructs of the TAM: PerLE Usefulness and PerLE Ease of Use.

scholarly journals Perceived Ease of Use and Trust Towards Intention to Use Online Banking in Malaysia

2020 ◽  
Vol 15 (1) ◽  
pp. 107-114
Author(s):  
Siti Rapidah Omar Ali ◽  
Wan Nur Khadijah Wan Marzuki ◽  
Nur Shafini Mohd Said ◽  
Suhaily Maizan Abdul Manaf ◽  
Nur Dalila Adenan
Keyword(s):  
Technology Acceptance ◽  
Pearson Correlation ◽  
Internet Banking ◽  
Online Banking ◽  
Ease Of Use ◽  
Intention To Use ◽  
Perceived Ease Of Use ◽  
Banking Services ◽  
Municipal Council ◽  
Acceptance Model

The development and invention of technology has transformed the way organizations conduct their businesses currently including banking institutions mainly in offering online banking services. Since the year of 2000, online banking services have been introduced in Malaysia. Still, online banking users in Malaysia are intolerant by issues of trust towards online banking which affect their level of acceptance. This study aims to identify the effect of perceived ease of use and trust towards intention to use internet banking among staff in Municipal Council in Malaysia. Technology Acceptance Model (TAM) was used as a research framework. 265 online banking users in a Municipal Council in Malaysia were tested using self-administered questionnaire. To examine the relationship between perceived ease of use and trust towards the intention to use internet banking, Pearson correlation and multiple regression were employed. The findings showed that perceived ease of use and trust have significant relationship with the intention to use internet banking. The outcomes offered valued information for both financiers and policy makers particularly when designing online banking marketing approaches

scholarly journals Technology Acceptance Model for Zimbabwe: The Case of the Retail Industry in Zimbabwe

2017 ◽  
Vol 4 (3) ◽  
pp. 56
Author(s):  
Cinderella Dube ◽  
Victor Gumbo
Keyword(s):  
Technology Acceptance ◽  
Internet Banking ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Retail Industry ◽  
Perceived Ease Of Use ◽  
Point Of Sale ◽  
Automated Teller Machines ◽  
Technology Acceptance Models ◽  
Acceptance Model

The retail industry in Zimbabwe has embraced the use of a variety of technologies in order to survive in this ever changing technological era. However, little research has been done on the adoption and use of these technologies and no model has been developed to date. The aim of this paper was to develop a model best suited to the Zimbabwean retail industry in order to enhance the successful adoption and use of online transaction platforms. The online transaction platforms used to develop the model were Internet banking, Automated Teller Machines, Mobile banking and Point of Sale. A three-sample dataset comprising of 268 bank and supermarket customers, 56 bank managers and 31 supermarket managers was used. Pearson’s correlation coefficient was used to determine the relationship between the given factors influencing adoption and use of online transaction platforms and the constructs perceived ease of use and perceived usefulness. The resultant TAMZIM model borrowed ideas from the Technology Acceptance Models proposed by Fred Davis in the mid-80s.

scholarly journals Pengaruh Internet Banking Terhadap Minat Nasabah Dalam Bertransaksi Dengan Technology Acceptance Model

2018 ◽  
Vol 5 (1) ◽  
pp. 34-42 ◽  
Author(s):  
Evi Yani ◽  
Ade Fitria Lestari ◽  
Hilda Amalia ◽  
Ari Puspita
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Random Sampling ◽  
Internet Banking ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Test Reliability ◽  
Coefficient Of Determination ◽  
Keywords Internet ◽  
Acceptance Model

Abstrak Internet banking merupakan salah satu teknologi transaksi perbankan yang ditawarkan oleh bank-bank komersial di Indonesia untuk para nasabah dalam melakukan transaksi seperti transfer, pembayaran, dan sebagainya dengan mudah dan cepat. Sebagian besar nasabah lebih memilih melakukan transaksi dengan internet banking dibandingkan harus mendatangi ke bank, hal ini berdasarkan OJK (Otoritas Jasa Keuangan) mencatat bahwa jumlah pengguna e-banking meningkat sebesar 270 % dari 13,6 juta nasabah pada tahun 2012 menjadi 50,4 juta nasabah pada tahun 2016. Peningkatan terjadi dikarenakan adanya kebutuhan masyarakat dalam memanfaatkan teknologi. Penelitian ini bertujuan untuk mengetahui pengaruh internet banking terhadap minat nasabah dengan TAM (Technology Acceptance Model)yaitu persepsi kemudahan dan persepsi kegunaan. Metode pengumpulan data dengan kuesioner secara random sampling sebanyak 104 responden nasabah BRI dengan menggunakan skala Likert, pengujian data melalui uji validitas, reabilitas, normalitas, linearitas, uji regresi dan koefisien determinasi dan pengolahan kuesioner dengan SPSS. Hasil penelitian menunjukkan bahwa persepsi kemanfaatan penggunaan internet banking terhadap persepsi kemudahan dalam bertransaksi bagi nasabah Bank BRI.Semakin banyak manfaat yang dirasakan para nasabah,maka akan mempengaruhi kemudahan bagi nasabah setiap bertransaksi menggunakan internet banking. Kata Kunci: Internet banking, Technology Acceptance Model, persepsi kemudahan, persepsi kegunaan. Abstract Internet banking is one of the banking transaction technology offered by commercial banks in Indonesia for customers in transactions such as transfers, payments, and so on easily and quickly. Most customers prefer to make transactions with internet banking rather than go to banks, according to OJK (Financial Services Authority) noting that the number of e-banking users increased by 270% from 13.6 million customers in 2012 to 50.4 million customers in the year 2016. Increases occur due to the needs of the community in utilizing technology. This study aims to determine the effect of internet banking on customer interest with TAM (Technology Acceptance Model) that is perception of ease and perception of usability. Methods of collecting data with questioner by random sampling of 104 respondents of BRI customers by using Likert scale, testing data through validity test, reliability, normality, linearity, regression test and coefficient of determination and questionnaire processing with SPSS. The results showed that the perception of the usefulness of internet banking usage on the perception of ease in transactions for customers of Bank BRI. The more benefits perceived by customers, it will affect the convenience for every customer to transact using internet banking. Keywords : Internet banking, Technology Acceptance Model, perceived ease of use, perceived usefulness

scholarly journals A Study of The Factors That Influence The Level of Consumer Satisfaction Towards The Use of Internet Banking

2017 ◽  
Vol 3 (2) ◽  
pp. 87
Author(s):  
Vivi Vivi ◽  
Novita Novita
Keyword(s):  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Consumer Satisfaction ◽  
Sampling Method ◽  
Internet Banking ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Perceived Ease Of Use ◽  
Information And Communication ◽  
Acceptance Model

<p>The development of Information and Communication Technology (ICT) has become an integral part of people’s life today. Various kinds of business and trade transactions have changed along with the advancement of ICT. One of the sectors that are influenced by the development in information and communication technology is banking. The presence of internet banking has brought more conveniences to the customers in conducting banking transactions anytime and anywhere. However, one of the challenges faced by banks in implementing online banking is the security factor. In addition, consumer satisfaction in conducting internet transactions can be influenced by factors of Technology Acceptance Model (TAM). Technology Acceptance Model (TAM) consists of perceived usefulness and perceived ease of use and excellent service from the provider. The purpose of this study is to determine whether security, perceived usefulness, perceived ease of use, and service quality havepositive influence on internet banking consumer satisfaction. Thetype of research is explanatory research type. The research variables consisting of independent variables are security factor, perceived usefulness, perceived ease of use, and service quality; meanwhile dependent variable is internet banking consumer satisfaction. The sampling technique used is accidental sampling method combined with snowball sampling method. Datais collected through questionnaires and interviews. Methods of data analysis used is Multiple Regression Analysis. The result shows that variables of  security, perceived usefulness, perceived ease of use, and service qualitysimultaneously influence internet banking consumer satisfaction. It shows that the four variables positively affect internet banking consumer satisfaction.</p>

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